Information sheet
HOTEL OR MOTEL
MANAGER
( ANZSCO Code: 141311)
Group C
About this document
» The following Information Sheet is for your
reference only and should be used as a guide to
assist with your Skills Assessment application to
VETASSESS. This information is subject to change.
» Please note that a Skills Assessment of the
qualification involves assessment of both the
qualification level and content. Qualifications are
assessed according to the guidelines published
by the Australian Government Department of
Education, Skills and Employment.
» The employment assessment involves
determining the skill level and relevance
of the tasks undertaken.
» Integrity checks may be conducted to verify
the qualification and employment claims
made in an application.
Infosheet: Hotel or Motel Manager
ANZSCO Code: 141311 Date Created: May 2021
Job description
A Hotel or Motel Manager organises and controls
the operations of hotels and motels to provide
guest accommodation, meals and other services.
Occupations considered suitable under
this ANZSCO code:
» Hotelier
» Publican
» Duty Manager (Hotel)
» Resort Manager
Occupations not considered under
this ANZSCO code:
» Hotel Service Manager
» Bed and Breakfast Operator
» Serviced Apartment Manager
» Guest House or Hostel Manager
» Reception Centre Manager
» Night Auditor
These occupations are classified elsewhere
in ANZSCO or are not at the required skill level.
Hotel or Motel Manager is a VETASSESS
Group C occupation
This occupation requires a qualification assessed as
comparable to the educational level of an Australian
Qualifications Framework (AQF) Diploma or higher.
Applicants can fulfil the assessment criteria for
this occupation in four different ways.
Page 1 of 3
Qualification and employment criteria
Applicants must have fulfilled at least one of the following four criteria (1– 4 ):

GROUP Criteria for a positive Skills Assessment

C Minimum
With highly relevant Additional highly Highly relevant
comparable Diploma
major field of study relevant qualifications* employment duration**
or higher AQF level

1
AQF
+ + N/A
+ 1 YEAR
minimum

2
AQF
+ No highly
relevant major
+ AQ F
AQ F + 1 YEAR
minimum
Minimum AQF Certificate IV level
with highly relevant major

3
AQF
+ No highly
relevant major
+ No additional
highly relevent + 2 YEARS
minimum
qualifications

Pre-qualification methodology can apply to Group C occupations

With or without Minimum

Highly relevant Additional highly
highly relevant major comparable Diploma
employment duration** relevant qualifications*
field of study or higher AQF level

4 3 YEARS
minimum
+ 1 YEAR
minimum
+ N/A + N/A + AQF

Within last 5 years

* Additional qualifications in a highly relevant field of ** Highly relevant paid employment duration
study include those comparable to the following levels: (20 hours or more per week)
AQF Diploma
1-3
AQF Advanced Diploma
AQF Associate Degree or minimum years of employment highly relevant to the nominated
AQF Graduate Diploma occupation, completed at an appropriate skill level in the five years
before the date of application for a Skills Assessment.

4
minimum 4 years of relevant employment required – three years
of relevant employment (can be outside the last 5-year period) in
addition to at least one year of highly relevant employment within
the last five years before applying.

Infosheet: Hotel or Motel Manager

ANZSCO Code: 141311 Date Created: May 2021 Page 2 of 3
Qualification and employment criteria
continued...
*If employment is prior to the completion of the
qualification at the required level, an applicant must
have at least one year of highly relevant employment
at an appropriate skill level within the last five years.
The remaining three years of pre-qualifying period
may be within the last ten years.
A positive assessment of both qualification level
and employment duration is required for a positive
Skills Assessment outcome.
Qualification
AQF Diploma or higher qualification*
Highly relevant major fields of study include
Hospitality Management and Hotel Management.
Qualifications in Tourism without Hospitality
Management subjects would not be accepted
for this occupation.
* This includes qualifications assessed at AQF
Advanced Diploma, Associate Degree, Bachelor,
Master and Doctoral level.
Employment
Highly relevant tasks include:
» directing and overseeing reservation, reception,
room service and housekeeping activities
» supervising security arrangements, and garden
and property maintenance
» planning and supervising bar, restaurant,
function and conference activities
» observing liquor, gaming, and other laws
and regulations
» assessing and reviewing customer satisfaction
» overseeing accounting and purchasing activities
» ensuring compliance with occupational health
and safety regulations
» may provide guests with local tourism information,
and arrange tours and transportation
Infosheet: Hotel or Motel Manager
ANZSCO Code: 141311 Date Created: May 2021
Employment information
A hotel or motel is a commercial establishment that
provides guest accommodation, meals and other
services for patrons. Such establishments generally
categorise their staff among different service
provisions (housekeeping, grounds/maintenance,
food and beverage and reception or concierge
services). To be considered a suitable employment
context, the hotel’s primary business should be the
provision of accommodation services, rather than
the provision of food and beverage services.
To be considered for this occupation, the applicant
must be responsible for the management of all
divisions or aspects of a motel or hotel’s operations,
including housekeeping, security, food and beverage,
and accounting and purchasing activities.
Applicants applying under this occupation should
therefore either work at senior management
level in motels or small hotels without a complex
organisational structure, or at Duty Manager level
or above in large hotels with complex organisational
structures. In both cases applicants should be
responsible for managing and coordinating activities
across all operational departments, directing staff
across departments, implementing policies and
procedures, and they should have some relevant
HR and financial responsibilities.
Roles with responsibilities restricted to the front
office only will not be suitable for this occupation,
but may be considered under the occupation Hotel
Service Manager, if the role predominately involves
responsibility for managing hotel service staff.
Supporting material for assessment
Applicants nominating this managerial occupation
must submit an organisational chart. An organisational
chart should include the company letterhead, the
applicant’s job position and those of their superiors
and subordinates as well as all positions reporting to
their immediate supervisor and to the applicant’s direct
subordinates. It should also indicate the department’s
location within the overall company structure.
If an applicant is unable to obtain an organisational
chart from their employer, they must provide a statutory
declaration outlining the required information and the
reasons why this information cannot be provided.
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