VIRTUAL VOICE ROBOT

WITH ARTIFICIAL INTELLIGENCE

BY HI-TECH SMART SOLUTIONS

SMART VOICE
OPERATOR
INNOVATIVE DECISION
TO GROWN UP
YOUR BUSINESS

24/7 BY 45% BY 60%

WORKS WITHOUT BREAKS DECREASES IDLE TIME OF A DECREASES COSTS OF
AND WEEKENDS CALL-CENTER A CALL-CENTER

STATE-OF-THE-ART SOLUTION FOR OPTIMIZING
CALL-CENTER OPERATIONS, IMPROVING SERVICE
QUALITY AND REDUCING COSTS
WHY DO YOU NEED THE ROBOT
1. Simultaneously processing hundreds of calls,
the robot is able to replace a whole staff of
operators, reduce peak loads on a call-center;

2. Significantly saves company resources;

3. Eliminates the need for training new

operators and money losses in the
SMART VOICE OPERATOR BENEFITS
process of adapting newcomers;

MIMICRY OF NATURAL HUMAN SPEECH 4. Helps you avoid spending

Professional voice with the right intonation; gender-based voice resources on routine tasks;
selection for each call; doesn't get tired or make mistakes.
5. Eliminates mistakes in
conversations;
A UNIQUE SYSTEM FOR BUILDING DIALOGUES AND LEARNING
AI can comprehend open conversations while contextualizing them to
6. Monitoring
a case or scenario, takes into account the history of the conversation;
compliance with
Uses a neural network to saturate the data.
legal regulations
and personal
MINIMUM DELAYS FOR CUSTOMER RESPONSES data security.
Use of streaming speech recognition; own algorithm for making decisions
about the end of speech, direct connection of voice channels.

A UNIQUE LOGIC FOR DEBT RECOVERY AND FINANCIAL SERVICES' SUPPORT

The robot was developed and improved based on the logic of the debt
collection process and working with financial products, derived from years
of experience in the field of financial services and debt recovery.

< 1 SEC IN 5 TIMES IN 0,8 %

RESPONSE LATENCY IMPROVING THE EFFICIENCY THE ROBOT WAS
OF A CALL-CENTER DETECTED
*Based on statistics of all
conversations

ABILITY TO IMITATE A HUMAN’S WAY OF SENSING THINGS,

MAKING DECISIONS AND COMMUNICATING.
AI IS A JUDGMENT-BASED TECHNOLOGY DESIGNED TO THINK
AND DO AS A HUMAN WOULD.
 WHAT TASKS DOES IT SOLVE

ROBOT-COLLECTOR SALES SUPPORTER QUALITY SUPPORTER

It helps to update data,
unloads the call center
working with unavailable
clients, paying clients or ready
to pay. It is able to conduct a
full-fledged dialogue, provides
customer service and support
through various communication
channels.
AI can significantly improve
existing sales business
processes: call people on the
list, inform about new
products/services, conduct
small surveys. The system is
able to analyze the received
data and can predict which
services will be of interest to a
particular client.
Compliance with the rules in
communication with clients, strict
compliance with the law; It
helps to identify errors in the
conversation of operators:
checks for keywords and
compliance with the
conversation scenarios.

OUR PROPOSAL

1. The contract is concluded from 20 000 minutes/month;

2. Payment for services is per traffic ( per 1 minute). The cost per minute
depends on the scenario, traffic volume, and integration;

3. We develop and launch a new scenario (analysis, recording,

development, and training) for free;

4. Additional improvements and changes to the current

scenario: the service cost depends on the amount of work
and traffic of the purchased service;

5. Technical support is available during working

hours. 24/7 technical support - this service is
negotiated and paid at a separate rate
depending on the provided service volume.

Hi-Tech Smart Solutions

www.smartsolutions.sg
 INNOVATIVE DIGITAL
PARTNER FOR FINANCIAL
LENDING COMPANIES

We specialize in providing services to financial institutions interested in retail

lending. We have devoted many years to work with financial companies, have
been studying the market, the specifics of work and provision of services –
we have a huge base and unique expertise in this area.
We understand the needs of financial companies: we know where to find your
customers and how to improve their quality, what business processes need to be
optimized to improve business performance and further their growth.

Create smart solutions for your unlimited possibilities

EXPERIENCE TEAM CLIENTS GEOGRAPHY TECHNOLOGY

Over 20 years Multi-skilled We provide our We have been We apply advanced

of experience team with an services for working for many developments and bring
in financial extensive financial lending years in the our solutions to the market.
sphere knowledge in companies and markets of Europe Platforms and automation
finance and debt collection and Asia. of processes significantly
debt collection agencies increase the speed of each
action, optimizing clients’
resources.

CONTACT US, AND LET'S START THE CONVERSATION OF HOW TO GROW YOUR BUSINESS

Viktor Vodenko, CEO Address: #19-08, 30 Cecil street,

Viktor.vodenko@smartsolutions.sg Prudential tower, 049712 Singapore
www.smartsolutions.sg

SMART VOICE OPERATOR
A voice robot operator created on
the basis of artificial intelligence
and able to solve a variety of tasks.
The algorithm was created by
Hi-Tech Smart Solutions based on
the company's neural network
Neuro.net.
CONTACT DETAILS
Viktor Vodenko, CEO
Viktor.vodenko@smartsolutions.sg
#19-08, 30 Cecil street,
Prudential tower, 049712
Singapore
www.smartsolutions.sg
TECHNICAL DESCRIPTION
1. ARTIFICIAL INTELLIGENCE
The robot uses a neural network to saturate data and is constantly
evolving. In the process of conversations, the robot accumulates
all the information received, analyzes it and gradually learns,
which will allow it to respond to more specific requests in the
future, give even more complex answers that differ from the laid-
down conversation scenarios.
2. REAL-TIME SPEECH AND RESPONSES
The robot uses Media Resource Control Protocol (MRCP), Real-
Time Streaming Protocol (RTSP) and Session Initiation Protocol
(SIP), which allow to manage sessions and audio files between
servers and clients in real time, be responsible for real-time
streaming speech recognition, and reduce the response rate to
less than 1 second.
3. COMMUNICATION CHANNELS
There is a possibility to implement customer service through
various communication channels in a common interactive form:
voice, IVR, SMS, messaging, web chats, mobile applications.
Integration with various service channels (websites, apps,
messengers, voice channel).
4. MULTITASKING MODE
The robot recognizes and analyzes all information received,
instantly gives an answer. It sends information to CRM, if
necessary, redirects the call to a human-operator.
5. INTERFACE
The user-friendly interface of the system allows you to create
campaigns based on the dial-up period, the number of attempts
and intervals between connections; create and control the use of
script templates for various tasks and goals.
6. TRANSPARENT STATISTICS AND ANALYTICS
The system allows to generate any analytics for calls and
campaigns. You can view the history in both text and audio
formats.
EXAMPLES OF CONVERSATIONS
# 1 Conversation with a debtor
# 2 Conversation with a debtor
Conversation with the 3d party

ROBOT VS CHAT-BOTS, IVR
1. Doesn’t rout the caller to endless
standard responses based on tree-
like menu;
2. Sophisticated technology with
sophisticated answers. Adjusts in
conversation, has a flexible response
behavior to any kinds of inquiries;
3. Imitates conversation with an
“alive” person;
4. Enhances customer experience
and able to connect to operator and
provide summary of previous
communication for smooth
continuous negotiation;
5. Aimed at resolving questions and
concerns rather than executing
simple mechanical actions;
6. Speech analysis: doesn’t interrupt
a person, has a smart mechanism of
stopping when being interrupted;
7. In the course of work, the robot is
trained and can perform more
complex tasks and answer non-
standard questions.
ROBOT VS
HUMAN OPERATOR
1. 24/7: the robot does not need a
rest, it is ready to work constantly;
2. The robot is able to easily perform
routine tasks;
3. It processes the customer base
several times faster, increasing the
efficiency of the call center up to
60%;
4. The robot can perform tasks in
multiple communication channels
concurrently;
5. It prevents violations of
compliance and the law.
BENEFITS OF SMART VOICE OPERATOR
1. Economy: the robot replaces hundreds of operators, can
withstand high loads of a large number of simultaneous inbound
/outbound calls;
2. AI robots are awake 24/7, do not require any special
bonuses and can work effectively without being distracted by
other external problems, do not lose motivation, do not get
irritated, do not get bored and do not experience a negative
attitude from the caller;
3. Solve the problem of lack of qualified operators and staff
turnover;
4. Synergy between robot and human: the ability to transmit a
call to the operator in case of need for non-trivial negotiations or
at the request of the interlocutor. Human operators do not spend
time on routine tasks, performing only high-quality work, creating
added value;
5. Increases call efficiency and number of clients reached per
day: multi-line intelligent voice operator reduces downtime by ~
45%
6. Gives detailed / expert answers, answers to complex
questions, It is always friendly and accessible
7. The basis for proper performance analysis: avoid errors when
collecting customer data and logging in;
8. Data security, including personal information of interlocutors;
9. “Who are you, a robot?” According to the statistics, the robot
was detected only in 0.8% of all conversations. The other
conversations were indistinguishable from a conversation with a
real person. If you ask a robot, "Are you a robot?", it responds
honestly and does not create a negative impression on the client.
WHAT TASK DOES IT SOLVE
ROBOT-COLLECTOR. It helps to update data, unloads the call
center working with unavailable clients, paying clients or ready
to pay;
SALES SUPPORTER. AI can significantly improve existing sales
business processes: call people on the list, inform about new
products/services, conduct small surveys;
QUALITY SUPPORTER. Compliance with the rules in
communication with clients, strict compliance with the law; It
helps to identify errors in the conversation of operators: checks
for keywords and compliance with the conversation scenarios.
 OUR PROPOSAL

20 000 - 40 000 40 000 - 60 000 60 000 - 100 000 + 100 000 minutes
minutes minutes minutes
17 Cents per 1 minute 14 Cents per 1 minute 12 Cents per 1 minute 10 Cents per 1 minute

ü The contract is concluded from 20 000 minutes/month, and it's signed immediately before testing;
ü Billing for 15 seconds;
ü Telephony is not included at the service provided, and remains on the client's side;
ü The service's cost depends on the number of minutes spoken per month and can be adjusted at the
end of the billing period.

SMART VOICE OPERATOR DEVELOPMENT STAGES

1. Standard call script should be provided by the client. If there is no formal script, the client should
provide a description of the main logic of communication with customers;

2. HTSS gives a required number of calls with different result codes to be downloaded by the client (not
more than 1000 in total). These call recordings should be submitted to HTSS by the client;

3. HTSS analyzes the calls structure, and communication logic. Based on this call scenario the robot call
script is created;

4. The call script is to be analysed and approved by the client;

5. HTSS develops AI by programming the approved call script;

6. API connection is established;

7. HTSS is running beta testing with the client’s employees;

8. Launch of production test. Free 500 minutes of AI communication with real customers;

9. HTSS provides recordings and call logs to the client for approval to launch the production stage;

10. Production stage lasts 3 to 4 weeks;

11. Full-scale implementation.

*Services under points 1-9 are provided by HTSS for free without any charges or prepayments in
case 1 year contact with minimal commitment for 20 000 minutes per month is signed.