PH - Alemania, Mikka Lyn Jane R. (Final)

MIKKA LYN JANE R.
ALEMANIA
Student
ARELLANO UNIVERSITY SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Andres Bonifacio Campus │ Pag-asa St., Caniogan, Pasig City
ARELLANO UNIVERSITY
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
A Comprehensive Practicum Report in

Hospitality Institute of America-Philippines, Inc.
1985 C.M. Recto Avenue Sampaloc, Manila, 1008
In Partial Fulfillment of the Requirements for the Degree of

Bachelor of Science in Tourism Management
Submitted by:
MIKKA LYN JANE R. ALEMANIA

2nd Year BSTM Student
Submitted to:
SHERWIN PUNLA, MBA

Practicum Coordinator
JULY 2022
ARELLANO UNIVERSITY
TABLE OF CONTENTS
Title Page i
Table of Contents ii
Arellano University Vision, Mission, Philosophy and Objectives 1
School of Hospitality and Tourism Management Vision, Mission and Objectives 2
Practicum Guidelines 3
Rationale, Objectives and Description 4
General Policies and Implementing Guidelines 6
Duties and Responsibilities of Student-Trainees 7
Practicum Report 9
Company Profile 10
Training Program 11
Actual Picture of Training Site 12
Narrative Report 13
Certificate of Completion 28
Summary of Daily Time Record 29
Practicum Performance Evaluation 30
Training Reflection 31
Appendices 32
Practicum Application Form 33
Copy of School Registration Form 34
Copy of Evaluation of Grades 35
Practicum Placement Agreement Form 36
Curriculum Vitae 37
Company Acceptance Certification 38
Photo Documentation 39
Email: shtm.pasig@arellano.edu.ph
Telephone Number: (02) 8 579-7297
Website: www.arellano.edu.ph
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ARELLANO UNIVERSITY
VISION, MISSION, PHILOSOPHY AND OBJECTIVES
VISION
A model institution of learning where relevant knowledge is acquired and skills are
developed in response to the needs of the global community.
MISSION
To provide equitable access of learning through relevant, innovative, industry-

sensitive, environment conscious, academic programs and services.
PHILOSOPHY
As an institution of learning, Arellano University is guided in all its endeavors by an

incessant search for knowledge, a passion for truth and respect for academic freedom. It
does not serve any particular creed, dogma or doctrine. Its primary goal is the development
of youth in a healthy intellectual atmosphere which welcomes discussion and dialogue of
the wildest latitude, governed only by the rights and best interest of the students and the
University.
OBJECTIVES
Guided by this philosophical framework, the University pursues the following objectives:
A. To promote critical thinking and scientific problem solving in the faculty and students
through the use of reason, truth and knowledge;
b. To provide opportunities for freedom of inquiry and honest research in the field of
learning;
c. To assist in the transformation of the youth into productive, progressive, actively
involved citizens of the nation; and
d. To preserve and transmit the cultural heritage of the race and desirable Filipino
values.
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VISION, MISSION AND OBJECTIVES
VISION
The School of Hospitality and Tourism Management envisions to be a model

academic department by producing future hospitality industry practitioners who are highly
competent in providing exemplary services in the professional world.
MISSION
The School of Hospitality and Tourism Management is committed to educate,

transform and empower its students through competency-based curriculum by providing
them the knowledge, skills and values needed to meet the challenges of a changing
society.
OBJECTIVES
1. To promote and strengthen the quality of hospitality and tourism education and skills
development program to attain world-class competitiveness.
2. To focus on competency-based training and education to meet the changing
demands of the industry and global environment.
3. To inculcate positive values through the development of moral character with
emphasis on work ethics, self-discipline and self-reliance.
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PRACTICUM
GUIDELINES
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PRACTICUM GUIDELINES
This manual presents a complete set of guidelines, policies and procedures to be

followed by all students enrolled in Practicum courses. This is designed to guide the
students on how to complete the Practicum/On-the Job training (OJT) course and meet the
desired training objectives. This section of the Practicum Handbook contains the specific
objectives, requirements and procedures that need to be undertaken in the completion of
the Practicum course. It also explains the specific responsibilities of each party involved in
the Practicum program. All these guidelines are formulated based on the Revised
Guidelines for Student Internship Program in the Philippines (SIPP) for All Programs
(CHED Memorandum Order (CMO) No. 104, Series of 2017). In addition, the policies
concerning the Remote/Virtual Practicum Program are formed in accordance with the
Guidelines for Implementation of Flexible Learning (CMO No. 4, Series of 2020).
Rationale, Objectives and Description
As part of the requirements of Bachelor of Science in Hospitality Management and

Bachelor of Science in Tourism Management, the Practicum/OJT program is offered to
broaden the students’ learning opportunities and enable acquisition of technical and life
skills, practical knowledge, skills and competencies in accordance with the prescribed
CHED policies and guidelines. With the challenges brought about by the pandemic, the
administrators of Arellano University School of Hospitality and Tourism Management (AU-
SHTM) created the Remote/Virtual Practicum program which is designed to facilitate the
application of theoretical knowledge and skills gained from the classroom and laboratory
sessions into workplace scenarios and practices based on the tourism and hospitality
industry standards in remote/virtual setting or flexible training modalities. With the challenge
of having government restrictions along with the safety and health risks entailed by the
traditional training modalities in actual workplace settings, this program has been formed to
ensure the provision of quality training, as well as the achievement of training objectives
and desired outputs in spite of the absence of the traditional face-to-face training sessions.
With the main thrust of producing qualified and globally competitive graduates, AUSHTM
offers this training program that mainly seeks to also develop among the students the right
attitude and values that will help them establish a successful career in the tourism and
hospitality industry.
The following outlines the specific objectives of this practicum program:

 to expose the students to actual business set-up and practices, organizational
hierarchies and structures, and relevant business systems and processes
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 to increase the students’ knowledge of essential concepts, terminologies and

procedures which are utilized in actual workplace settings in the tourism and
hospitality industry
 to provide students with workplace experience/exposure in their respective
chosen field of specialization
 to form linkages with reputable industry partners to facilitate effective career
placement for its students and graduates by establishing and maintaining
harmonious relationships with these organizations
 to help students develop career awareness, realize their potential as
professionals and entrepreneurs, and determine their areas of improvement
needed to successfully achieve their career aspirations
 to enable students to build their character and enhance their personality,
confidence, communication skills and critical thinking skills, among others
 to inculcate among students the positive attitude towards work and people in the
workplace and develop proper work ethics, integrity, dependability, leadership,
concern for others as well as the other desired attributes of AU graduates
Under the Remote/Virtual practicum set-up, the student trainee is given options to
undergo training in either or both synchronous and asynchronous sessions as offered by
the reputable industry training partners of Arellano University who are recognized as the
Host Training Establishment (HTE). There is a Memorandum of Agreement (MOA) that
binds each industry partner or HTE and Arellano University in the implementation of the
Practicum/On-the-Job training program to ensure that this will be done in accordance with
the training plan and achievement of the desired training objectives based on relevant
CHED policies and guidelines as well as considering the available resources and learning
conditions of the student trainees.
The training sessions are facilitated under the direct monitoring and supervision of
the Practicum Coordinator from AU-SHTM and the HTE. Before the start of the
Practicum/On-the-Job training program, the student trainee is required to undergo a series
of Orientation conducted using online platforms which are facilitated first by the Department
Chair and Practicum Coordinator from AU-SHTM and then by the concerned HTE in the
corresponding program chosen by the student trainee. During the Career Orientation, the
students are intended to gain adequate knowledge and understanding about the career
opportunities that they may explore and specific career paths that they may pursue in the
hospitality and tourism industry. The next part of the Orientation facilitates the
comprehensive discussion of the mechanics of Practicum Crediting so the student trainees
are given alternative options to complete the required practicum hours. After this, the
industry partners are invited to present their training programs in a forum in order to help
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the students become enlightened regarding their options and be able to make a well-
informed decision in choosing the specific training
program that they wish to participate into, considering the resources available to them and
their learning conditions at home.
Then, the Practicum Coordinator from AU-SHTM conducts Pre-Practicum briefing

where specific guidelines and rules are discussed with the student trainees to ensure the
smooth flow of the training program and address all necessary concerns as well as
inquiries of the student trainees before the start of the training program. Finally, the student
trainees undergo the Orientation conducted by the HTE to comprehensively discuss the
requirements, systems, procedures and processes that they need to comply with and
undergo in the duration of the practicum program and familiarize them with the specific
online platform that they will use in the program.
The Practicum Coordinators from AU-SHTM and the concerned HTE assume joint
responsibility in monitoring and evaluating the practicum performance of the student
trainees. Practicum monitoring is done on daily, weekly and monthly basis to ensure that
the trainees are well-guided in the duration of the program and that the concerns and
issues encountered by the trainees are promptly addressed and properly dealt with.
Specific documentary requirements are expected to be submitted by the trainees before,
during and after the implementation of the practicum program including especially the
Practicum agreement signed by both the trainees and their parent/guardian and the
Practicum Report. Meeting sessions with the student trainees are held by the Practicum
Coordinator on a weekly basis to allow them to share their training experiences and
address all necessary concerns. The student trainees are also asked to evaluate the
practicum program that they have undergone to identify areas for improvement. Post-
practicum meetings are also conducted by the Practicum Coordinator and Virtual
Completion and Recognition ceremonies may also be held with the participation of the HTE
to give corresponding awards to the top performing student trainees.
General Policies and Implementing Guidelines
1. The duration of the Remote Practicum program shall be up to a maximum of five (5)
months or one (1) semester and must be completed within the allowed period,
provided that the required number of training hours is fulfilled based on the
requirements of the curriculum. In case an extension is requested by the student-
trainee due to a justifiable reason, granting of extension and completion of the
training will be limited within one year period only starting from the date of enrollment
of the Practicum course.
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2. There shall be assigned Practicum Coordinator(s) per batch of student-trainees. All

concerns regarding the completion of the Practicum course shall be addressed by
the designated Practicum Coordinator(s).
3. All student-trainees may undergo the industry-based practicum program being

implemented by the recognized industry partners of Arellano University only, subject
to the approval of the Practicum Coordinator and the Dean/Department Chair. Each
student-trainee may select one or a combination of the available training programs
being offered by the recognized industry partner(s) or choose to apply for Practicum
Crediting, which shall be subject to the approval of the Practicum Coordinator. In
case of Practicum Crediting, certain number of Practicum hours may be credited to
the student-trainees after evaluation of submitted copies of certification and other
documents.
4. All official Practicum forms/documents shall be issued by the SHTM Dean’s Office
through the appointed Practicum Coordinators.
5. Students may be eligible to enroll in Practicum course if they are able to fulfill the
academic requirements of their respective programs by completing all pre-requisite
courses. In case there is a pre-requisite subject not yet completed, the student may
be required to enroll this along with the Practicum course, subject to the approval of
the Dean/Department Chair.
6. Every student who will enroll in a Practicum course must attend a Pre-Practicum
Orientation. Parents/guardians may also be allowed to attend the Orientation.
During the Orientation, all requirements, procedures and processes involved in the
completion of the Practicum course must be discussed thoroughly and all concerns
and inquiries should be addressed during the Orientation.
7. The student-trainees shall be evaluated by the trainer from the HTE based on the
specific performance dimensions and criteria indicated in the Practicum
Performance Evaluation form. The final grade in the Practicum course shall be given
by the Practicum Coordinator based on the grading system reflected in the course
syllabus which is approved by the Dean/Department Chair.
Duties and Responsibilities of Student-Trainees
1. All student-trainees should abide by the rules and regulations set forth by the
University and the department as well as the HTE. They shall also comply with the
duties and responsibilities as prescribed in the guidelines stated in CMO No. 104,
Series of 2017.
2. The student-trainee must inform and seek the approval first of the Practicum
Coordinator before starting to undergo any training session. No student is allowed to
start duty hours on or before the actual date of enrolment. Students are allowed only
deployment and shall be given the go signal to start duty hours after he/she has
attended the General Orientation.
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3. The HTE including the Trainer shall not in any way be related to the student-trainee
up to the third degree of consanguinity and/or affinity.
4. The student-trainees shall submit the complete requirements before, during and
after the Practicum training as prescribed by the Practicum Coordinator and
indicated in this Practicum Handbook as well as in the Pegasus Learning
Management System (PLMS).
5. Each student-trainee should observe punctuality and regular attendance in every
training session. S/he should religiously accomplish the Daily Time Record (to be
noted by the trainer, for synchronous sessions) and Attendance Sheet in the LMS as
prescribed by the Practicum Coordinator. The University policies on attendance shall
be strictly observed as indicated in the Student Manual.
6. All student-trainees must attend the meeting sessions to be scheduled by the
Practicum Coordinator and pass the examinations and comply with all other
requirements prescribed by the Practicum Coordinator.
7. All student-trainees must always observe proper conduct and discipline as well as
project the image befitting of a student of Arellano University at all times.
8. All student-trainees shall at all times wear the appropriate dress code during training
sessions and meetings with the Practicum Coordinator.
9. All student-trainees should not engage in any form of intimate relationship with
clients, students or other trainees, staff and trainer in the duration of the Practicum
program.
10. Withdrawal from the program for any reason must be signified through a formal
request and approved by the Practicum Coordinator, the Dean/Department Chair
and the industry partner.
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ARELLANO UNIVERSITY
PRACTICUM
REPORT
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ARELLANO UNIVERSITY
HOST TRAINING ESTABLISHMENT
HOSPITALITY INSTITUTE OF AMERICA PHILIPPINES INC.
2F University Building 1985, C.M. Recto Avenue Sampaloc

Manila
VISION MISSION
To envision an internationally recognized To prepare well-rounded graduates for

center of excellence for hotel, culinary and employment opportunities, both logically and
Tourism training and skills assessments internationally, in various positions by providing
services. them globally known educational programs,
services, and facilities.
COMPANY PROFILE
In 2014, the Hospitality Institute of America Philippines Inc. was conceptualized with the help of
the academic consultant and was initially registered as a company in the United States. In 2015, the
Hospitality Institute of America Philippines was then registered as a Corporation under the Securities and
Exchange Commission. It is also registered under the Technical Education Skills Development Authority
(TESDA) to provide training programs based on acceptable training standards that promote employability
locally and internationally.
Hospitality Institute of America-Philippines Inc. Has a various program offerings such as training
and assessment, government scholarship programs and customized training programs for students and
young professionals. HIAP Inc. also provides world-class industry programs such as flexible industry
practicum, virtual laboratory, and other international programs. The programs can be curated to meet
higher education curriculum requirements and to have the best learning outcome.
With the commitment to provide hybrid program for Filipinos, HIAP Inc. provides state-of-the-art
learning facilities such as a modern kitchen, functional café, bar, spacious training rooms, well-designed
hotel guest rooms, learning center, e-learning booth, conferences, and reception area. The facilities are
based on global standards that help develop skills and competencies through intensive hands-on training
needed by the industries.
We are committed to provide world-class programs to help students and young professionals
become job/career-ready and can compete globally.
TRAINING PROGRAM DESCRIPTION
The Hospitality Institute of America Philippines Inc. offers world-class training

programs that are established in accordance with international standards and criteria. With
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creative educational design methods and the current trends in multimedia production and
technique, they have the ideal platform and information push for Online Training Program.
It makes learning more efficient and effective.
They offer a TM Practicum with a total of 400 hours, which includes a variety of
learning sessions with multiple courses, which we may complete by watching all the videos
relevant to the lessons. After that, we take the theory assessment after watching the
videos. The system they offered was lobsterink.com, which we could utilize for all of the
learning sessions, the website was simple to use and available 24 hours. They have also
sent an invitation or access code to create an account for our practicum. We were able to
see all of the learning sessions and sources after creating an account. The
program/courses were connected to our course, which was helpful because it improved our
abilities for future careers.
HIAP Inc. training programs deliver job-relevant learning and certificates that are
associated with worldwide industry criteria and standards. It will train you to be a well-
rounded hospitality professional and enhance your potential.
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ACTUAL PICTURE OF TRAINING SITE
This is the Lobster Ink website provided by This is where you can see the track that you
HIAP Inc. will take.
These are the learning path and it contains And these are the courses that we need to
courses. take for our practicum.
These are the content of each course. There's a videos that related to the topics
and you need to watch it and take a quiz
after that.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
Week: 01 Day: 04 Date: June 9, 2022
COURSE/SESSION:
ESSENTIAL PUBLIC HEALTH: COVID-19 (LODGING): Reducing Exposure to COVID-19, Effective
Use of Face Coverings and Gloves
TASK/ACCOMPLISHMENT:
I received my access code today. That's why I only did my practicum in HIAP currently. So, I,
Registered first, then after that I started.
The first task that I completed was Essential Public Health: COVID-19 (Lodging), and then I
clicked the learn now button to get started. Reducing Exposure to COVID-19 was the first course that I
took, and I watched two videos before answering some questions about it. Then the next I took was
the Effective Use of Face Coverings and Gloves. I simply watched one video and then completed the six
assessments.
That’s all I got finished because I'm running out of time after coming home from school
to get grades and to evaluate.
LEARNING GAINED:
The pandemic has shattered the world, that’s why this topic is interesting and relevant to our
current situation
I am now more aware of what the virus is and now it transmits today, so we can better protect
ourselves and stop it from spreading. I gained a better understanding of the virus and what I can do to
reduce its effect. One of these is by using face coverings and gloves, as well as how to put them on and
remove them.
In addition, we must also guarantee our own and others' health and well-being.
PROBLEM(S)/CHALLENGE(S) ENCOUNTERED:
The problem or challenges that I encountered, apart from the fact that I took it late because I
was taking care of something at my school, the HIAP website where I was doing my practicum couldn’t
load, and our internet is extremely slow.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
ESSENTIAL PUBLIC HEALTH: COVID-19 (LODGING): Heightened Cleaning and Disinfecting,
Reassuring Guest (Lodging). Front Office Professional: Front Office Fundamentals, Front Office
Communication
Today is my second day to do the task and take practicum. I woke up early to attend the
Google Meet to listen to Sir Sherwin's discussions and instructions and also to share some learnings.
After that, I rested for a while, then I began to take practicum.
I didn’t finish the module I was taking yesterday so today I just continued the Heightened
Cleaning and Disinfecting. I watched three videos and then answered the two theory assessments and
one puzzle. Then the next is, Reassuring Guest (Lodging). I just answered some puzzles then watched
the video and a took theory assessment. I finished the first topic then I proceed to the next topic which
is Front Office Professional. I watched a video of the Introduction of the Front Office first then after
that I proceed to take the Front Office Fundamentals where I watched twelve videos and took the
three theory assessments. The length of each video is long that’s why I took it too long. Then the last
that I took for today is Front Office Communication. I watched the fourteen lessons then I answered
the four theory assessments.
So, I finished four courses for today and completed the first task which is the Essential
Public Health: COVID-19 (Lodging).
LEARNING GAINED:
I learned how to clean and disinfect properly, especially in times of the COVID-19 pandemic.
I learned about food and non-food contact, high-touch surfaces, and objects. How to clean it
properly so we can prevent the spreading of the COVID-19 virus. Make the guests feel safe and clean
and free from viruses by reassuring them, giving them interactions and discussing their safety.
I also learned that we need to make a lasting good first impression on our guests in
Front Office because it is the first point of contact.
The only problem or challenge I encountered is the same as yesterday, that sometimes the
HIAP website was taking too long to load and our internet connection was lost.
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NARRATIVE REPORT
COURSE/SESSION:
FRONT OFFICE PROFESSIONAL: Front Office Reservation, Check-in and Check-out
Fundamentals, Concierge Restaurant Reservations, Front Office Upselling
The first that I did today is I continued to do the Front Office Professional. I finished the four
courses.
The first course that I did is Front Office Reservation. I watched seven lessons and answered
the one theory assessment. The second is Check-in and Check-out Fundamentals. I watched 16 lessons
and I answered 4 theory assessments. The next is Concierge Restaurant Reservations. I watched seven
lessons and I answered two theory assessments. And the last course that I did is Front Office Upselling.
I watched five lessons and I answered one theory assessment.
I finished all of that today and I earned a certificate for completing all the courses in this
learning path.
LEARNING GAINED:
I discovered that dealing with reservations is an important and everyday component of the
front desk. We must understand the basic procedure and deliver exceptional service to ensure that
your guests return to your establishment again and again..
This task provides me with the skills and information I needed to give exceptional concierge
service. I learned how to create something even greater experience for our guests while also increasing
money for our business.
Because of this, I believed that product expertise and being and being attentive to the
needs of guests during their day.
The problem/challenge that I encountered was the internet is so slow.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
EVENT PLANNING: Core Principles of Event Management, Effective Communication and
Interdepartmental Collaboration
I woke up early to take practicum, but sadly I also started late because I still did some house
work. But I still did the practicum and immediately began taking six courses in event planning.
Core Principles Of Event Management was the first course I took. After watching two videos, I
completed one theory evaluation. Effective Communication and Interdepartmental Collaboration was
the next course I took. After watching four lessons, I completed one theory assessment. As a result,
today I only completed two courses.
LEARNING GAINED:
The principles of event management, as well as the roles and responsibilities of the event
manager, became familiar to me. It's important that we understand our roles and responsibilities and
the importance of building strong relationships with each department so that we can provide an
exceptional experiences that increase the revenue and credibility of the company.
I only had a little time to take practicum because I have important errands to run.
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NARRATIVE REPORT
COURSE/SESSION:
EVENT PLANNING: Event Process: Sales, Event Process: Pre-Event, Documentation and
Paperwork, Event Process: Event Phase and Post-Event Phase
The first thing I did today was to continue working on Event Planning, which I hadn't finished
yesterday. Today I completed four courses.
Event Process: Sales was the first course I took. After watching three videos, I completed one
theory assessment. Following that was Event Process: Pre-Event. I watched four lessons and completed
the theory assessment. Documentation and Paperwork was the third course I took. After watching two
lessons, I proceeded to take one theory assessment.
The length of the video is lengthy, which is why it took so long. So, the last course that I
did today is Event Process: Event Phase and Post-Event Phase. After watching the three
lessons, I completed one theory assessment. So, for today, I completed four courses.
LEARNING GAINED:
These courses taught me how to analyze the essentials of working properly with each
department.
I also learned that it is essential to have strong relationships with each department in order for
meetings and plans to go successfully. I also learned the fundamentals of event management and the
roles and responsibilities of the event manager. And lastly, make sure you understand the
responsibilities that are assigned to each and every one of you so that they may provide outstanding
experiences that increase income and reputation.
I didn't encounter any problems/challenges.
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NARRATIVE REPORT
COURSE/SESSION:
EVENT OPERATIONS: Banquet Service: Order of Service, Banquet Service: Table Setting, Buffet
Design: Basic Principles of Buffet Design, Buffet Design: Various Buffet Styles
I kept doing the practicum, and the first thing I did was take nine courses in Event Operations.
The first course I took was Banquet Service: Order of Service. I finished one theory evaluation
after watching ten videos. Banquet Service: Table Setting was the next step. I finished one theory
evaluation after watching seven lessons. The next course I took was Buffet Design: Basic Principles of
Buffet Design. I completed one theory evaluation after watching four lessons. Buffet Design: Various
Buffet Styles was the last course I took today. I completed one theory evaluation after watching the
four lessons.
As a result, I finished four courses today. We watched a lot of lessons in each course
that's why I didn't finish the last five courses on this topic.
LEARNING GAINED:
I learned how to prepare for service and come up with various menus, guest needs, and meal
varieties.
It teaches me how to correctly set up and break down a table. As a result, guests will choose
your hotel for any occasion because of its consistency and quality. Also, as how buffets operate and
how to set it up properly, how to make them accessible, and how to keep the design simple and
consistent while still appealing.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
EVENT OPERATIONS: Setting Meeting Rooms: Equipment and Safety, Setting Metting Rooms:
How to Set Meeting Rooms, Understanding the Banquet Event Order
Because I hadn't finished the Event Operations yesterday, the first task I completed today was
to continue that topic.
Setting Meeting Rooms: Equipment and Safety was the first course I took. After watching seven
videos, I finished one theory assessment. The following course was Setting Meeting Rooms: How to Set
Meeting Rooms. After watching seven lessons, I finished one theory evaluation. And the last course I
took today was Understanding the Banquet Event Order. After watching all three lessons, I completed
one theory evaluation. As a result, just three courses were completed today.
LEARNING GAINED:
I learned how to appropriately set up meetings. I discovered how to use basic meeting room
equipment and how to safely handle and move it. I also became familiar with different room setups.
How to set it up properly with the right tools. I also become familiar with the banquet event order,
including its function, method, troubleshooting, and key details. Our establishment will be able to run
successful events if we all know all of these.
The problem/challenge I encountered is internet connection was slow.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
EVENT OPERATIONS: Flatware, Glassware and China, Understanding Chinese Wedding,
Introducing PCI DSS Awareness, PCI DSS Awareness Back of House
I started the day by continuing to take Event Operations, which I hadn't done the day before. I
only finished four classes today.
The first course I took was about flatware, glassware, and china. I finished one theory
evaluation after watching five videos. Understanding Chinese Wedding came after that. I finished one
theory evaluation after watching eight lessons. The next course I did was Introducing PCI DSS
Awareness. I completed one theory evaluation after watching five lessons. PCI DSS Awareness Back of
House was the last course I completed today. I completed one theory evaluation after watching the
seven lessons. That's all I accomplished for today.
LEARNING GAINED:
I learned how to safely handle flatware, china, and glassware, as well as how to carry, clean,
and polish each item.
I discovered about Chinese weddings, seating arrangement, floor plans, meal preparations,
food and beverage requirements, and the wedding butler's duty. I also learned about the payment
card system and what may go wrong with credit card transactions. And also discovered that the more
client data you have, the more serious the consequences of a data breach will be.
The only problem that I encountered was that my laptop was shutting down, it doesn’t work
properly.
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NARRATIVE REPORT
COURSE/SESSION:
INFORMATION MANAGEMENT TRAINING: PCI DSS Awareness Front of House, PCI Awareness
Management, Introducing Cyber Attacks
The first thing that I did today was to continue working on Information Management Training,
which I hadn't finished yesterday.
PCI DSS Awareness Front of House was the first course I took. After watching nine videos, I
completed one theory assessment. Following that was PCI Awareness Management. I watched nine
lessons and completed one theory assessment. Introducing Cyber Attacks was the third course I took.
After watching and took nine lessons, I proceed to take one theory assessment.
The length of each video is lengthy, which is why it took so long. So for today, I
completed three courses.
LEARNING GAINED:
So many crimes that happen online. So it is important to learn about these and become
familiar. I learned how to prevent a threat to protect a company from cyber threats, different types of
attacks, and motives. It can happen anytime and anywhere so we need to be careful and
knowledgeable enough about this.
The only problem that I encountered was we have a power outage earlier, while I was doing
my practicum.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
INFORMATION MANAGEMENT TRAINING: Importance of Information Security, Social
Engineering
The first thing I did today was to continue the tasks I started yesterday on Information
Management Training.
The first course I took was the Importance of Information Security. I completed one quiz and
one theory assessment after watching four videos. Social Engineering was the final course I took today.
I took one theory assessment after viewing and taking seven lessons. That's all I did for today because I
still have a lot of house chores to do. So for today, I only completed two courses.
LEARNING GAINED:
I learned that identifying the roles and duties of each team member is the first step in
preventing human error and minimizing possible threats. And now, I discovered that the most
commonly used methods of cyber attacks, which happened to me is Social Engineering. And today, I
also learned how to prevent phishing and other forms of cyber-attacks.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
INFORMATION MANAGEMENT TRAINING: Corporate Security, Information Security
I started off the day by finishing all the lessons I had begun in Information Management
Training yesterday.
Corporate Security was the first course I took. After watching seven lessons, I finished one quiz
and one theory assessment. The second course I took today was Information Security. After watching
and completing seven lessons, I took one theory evaluation and one quiz. That's all I finished today
because I don't have much more time to take more courses.
LEARNING GAINED:
I learned that we need strong password characteristics to protect our company and ourselves
from threats and cyber-attacks. I also learned that you need to be aware of the dangers of a breach. I
also discovered that every 21st-century organization must respect privacy and secure information, and
that rules and regulations may have an impact on how information is processed.
`
35
ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
INFORMATION MANAGEMENT TRAINING: Safe Collaboration, Personal Security
The first lesson I finished today was to continue the Information Management Training since I
didn't finish it yesterday.
My first course was on Safe Collaboration. I finished two quizzes and one theory evaluation
after watching six videos. Personal Security was the next course. I completed one theory evaluation
and two quizzes after watching four lessons. Only two lessons were finished today as a result.
LEARNING GAINED:
In the modern, internet-connected world, I discovered that nothing should be taken for
granted.
I gained familiarity with the many services and technology utilized for online collaboration. I
also learned about the very major danger personal data may cause to a business and how to avoid
falling for phishing or other email scams that target sensitive information.
Additionally, I learned how to refrain from endangering the integrity, connections, and
reputation of the individual and the business.
The only problems/challenges that I encountered was I'm in a hurry to finish my practicum
because I had an important task to do.
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ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
INFORMATION MANAGEMENT TRAINING: Device Security, Travelling Securely LEADERSHIP
FOUNDATION: Fundamentals of Leading People
Since I hadn't finished Information Management Training yesterday, I started the day by doing
so. Today, I only completed three classes.
Device Security was the topic of my first course. I watched four videos, and completed one
theory evaluation, and one quiz. Travelling Securely was the next course I took after that. After
watching four lessons, I finished one theory evaluation and one quiz. After completing the entire
information management training lesson, I moved on to the Fundamentals of Leading People in
Leadership Foundation Learning Path. After watching ten lessons, I answered the three theory
assessments. That’s all I managed to get done today.
LEARNING GAINED:
I discovered the significance of securing devices, which is a requirement for anyone working
with corporate data.
I also discovered how VPNs can be used to protect your data and described the potential
dangers present in every open Wi-Fi network. I also learned about the many approaches to leadership,
the procedures for orienting new team members and providing them with training, how to access
team members' skill sets, and how to provide constructive criticism.
I didn’t encounter any problems/challenges.
35
ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
LEADERSHIP FOUNDATION: Fundamentals of Quality Service, Time and Resource Management
The first thing I did today was to continue taking the Leadership Foundation. Because I'm
running out of time that’s why I wasn’t able to finish that yesterday.
The first course I took was Fundamentals of Quality and Service. After watching seven lessons, I
answered three theory assessments. The next course I took was Time and Resource Management. I
watched eight lessons and answered the four theory assessments after that. That’s all, I only finished
two lessons for today.
LEARNING GAINED:
I learned the principles of how to lead and motivate your staff so that customers obtain
dependable, high-quality service from your company. I discovered that, for the betterment of your
company, you must enhance the guest experience and guarantee a secure and hygienic workplace.
The only problem/challenge that I encountered was I only had a little time to take practicum
because I did something important.
35
ARELLANO UNIVERSITY
NARRATIVE REPORT
COURSE/SESSION:
LEADERSHIP FOUNDATIONS: Fundamentals of Being a Leader
Today I took the last course in Leadership Foundations.
The last course that I took was Fundamentals of Being a Leader. The first topic was about being
a leader. After watching two lessons, I answered one theory assessment. The next topic was all about
Self-awareness. I answered one theory assessment after watching two lessons. And the last one was
constant leadership. I watched one lesson and then took the one theory assessment after that.
I finished all of the lessons and courses of HIAP Inc. practicum, today. And I earned
certificates for completing all the courses.
LEARNING GAINED:
I gained knowledge on how to lead with inspiration and efficiency. You must be self-aware,
self-driven, and reliable in your leadership responsibilities. People connection, inspiration, and
motivation are essential leadership skills. I discovered that in order to influence others, being a leader
demands a never-ending personal development path.
35
ARELLANO UNIVERSITY
CERTIFICATE OF COMPLETION
35
ARELLANO UNIVERSITY
SUMMARY OF DAILY TIME RECORD
TOTAL NUMBER OF
WEEK DATE STARTED DATE END
HOURS RENDERED
01 June 9, 2022 June 11, 2022 12:37 Hours
02 June 13, 2022 June 18, 2022 24:01 Hours
03 June 20, 2022 June 25, 2022 14:48 Hours
04 - - -
05 - - -
06 - - -
07 - - -
08 - - -
09 - - -
Total Number of Hours Rendered: 51:26 Hours
Prepared by:
MIKKA LYN JANE R. ALEMANIA

Student
35
ARELLANO UNIVERSITY
PRACTICUM PERFORMANCE EVALUATION
35
ARELLANO UNIVERSITY
TRAINING REFLECTION
LEARNING ASPECTS:
I learned a lot in this remote practicum program of the Hospitality Institute of America
Philippines Inc. They taught us to act professionally and greatly helped students in acquiring the skills
essential for employment in the tourism sector. They educated us on how to manage the front office
and back office of hotel and restaurant operations and to evaluate current developments in this field in
the hospitality and tourism sector.
Through this practicum, I gained knowledge of the fundamental elements of the hospitality
sector, including its products and services, interactions with clients and employees, creating a better
relationships, and cultural diversity. We also got to know the skills needed to work in the tourism
industry, which will help us improve and work more effectively. I also realized that we need to learn
from our mistakes. Before entering the industry, it is essential to understand the framework or the
work and learn from small or big mistakes. I also discovered how vital it is to have a thorough
understanding of the working environment and everything else before entering this field. This enables
us to function efficiently in this field once the course is finished.
As a result, my practicum with HIAP Inc. offers a valuable, relevant, and reliable platform for
my future job in the hospitality and tourism industry. The learnings and skills I have gained throughout
this practicum will undoubtedly influence my professional career in the long term.
INSIGHTS ABOUT THE PRACTICUM VENUE/COMPANY/HOST TRAINING

ESTABLISHMENTS:
I believed completing this program was a worthwhile experience. You will learn a lot and gain
valuable experience in the hospitality industry from the courses they offer. Additionally, the facilitators
are indeed very approachable and attentive to our needs. I can use all I've learned during this
practicum in my future career. One of the greatest practicum providers is HIAP Inc. I had a great
experience while taking my coursework there, and it is accommodating to all students. This program of
HIAP Inc. is very flexible for students who are also working. With the most recent developments in
interactive system design and multimedia production trends, they have the ideal platform and material
push for professional training. The platform they used was very accessible, fun, and easy to use which
is lobsterink.
COMMENTS ABOUT THE REMOTE PRACTICUM PROGRAM:

I highly recommend the Remote Practicum Program of HIAP to other students and universities
since we can learn a lot from the tasks that will be assigned to us. By that, it can enhance our abilities
and it can help us grow and increase our ability to satisfy customers in the long run. It's also fun and
interesting by challenging you to take the theory assessment after watching their lessons to test if you
understand or if you have learned something.
35
ARELLANO UNIVERSITY
APPENDICES
35
ARELLANO UNIVERSITY
PRACTICUM APPLICATION FORM

☒ Pursuant to R.A. 10173 or the Data Privacy Act, kindly accomplish this form with the assurance that reasonable
safeguards will be adopted to ensure the confidentiality, integrity and availability of your personal data which shall
be used for practicum application and monitoring purposes. Please put X on the box as proof of your consent to
provide personal information.
Application for: TM-PRAC 01

Tourism Related Establishment Practicum 01 (400 Hours)
Course: BS in Tourism Management (BSTM)

Student Number: 19-00617 Year Level: 2nd
Last Name: ALEMANIA

First Name: MIKKA LYN JANE Suffix: N/A
Middle Name: RAMOS
Birth Date: 9 September 2000 Birth Place: Pasig City, Metro (City/Municipality,
Province)
Manila
Sex: Female Civil Status: Single
Present Address: 94 Dodge City, Sagad, Pasig City, Metro Manila

House No., Street, Barangay, Municipality, Province
Provincial Address: 94 Dodge City, Sagad, Pasig City, Metro Manila

Contact Number: 09362961143 09271303898

Option 1 Option 2
Email Address: lynmikka@gmail.com
FB Account Name: Mikka Lyn Alemania
In case of emergency, person to be contacted:

Name: Rowena R. Sanchez
Relationship: Aunt Contact Number: 09754969224
Address: 94 Dodge City, Sagad, Pasig City, Metro Manila

Subject/s enrolled together with the Practicum:

Subject 1: None
Subject 2: None
6/5/22
SIGNATURE Date
35
ARELLANO UNIVERSITY
COPY OF SCHOOL REGISTRATION FORM
35
ARELLANO UNIVERSITY
COPY OF EVALUATION OF GRADES

(from Registrar’s Office)
35
ARELLANO UNIVERSITY
PRACTICUM PLACEMENT AGREEMENT FORM
Students undergoing practicum are required to fulfill the following responsibilities:
1. Attend the Practicum Orientation sessions set by the Dean and Practicum
Coordinator as well as the Host Training Establishment (HTE).
2. Submit the necessary forms/requirements before, during and after the training
program.
In the entire duration of the practicum:
a. Participate in professionally-related experiences and complete the prescribed
number of training hours in due time.
b. Accept responsibilities and perform all assigned tasks and duties as part of the
training experience.
c. Observe the rules and regulations imposed by the HTE.
d. Observe the rules of etiquette and code of discipline being implemented by the
HTE at all times.
3. Disciplinary action shall be given for violation of the above rules and regulations and
for other forms of misdemeanor. After a thorough investigation by the representative
of the school and the participating establishment, the disciplinary action can be in
any of the following forms:
i. Written reprimand
ii. Suspension
iii. Termination
Note: In some cases of misdemeanor (i.e. pilferage, insubordination) the participating

company/HTE may decide on outright termination depending on the gravity of the
misdemeanor/infraction.
I hereby confirm that I understand, agree and will follow the guidelines stated in this
Practicum Placement Agreement.
MIKKA LYN JANE R. ALEMANIA 6/5/2021

Printed Name of Student Signature of Student Date
ROWENA R. SANCHEZ 6/5/2021

Printed Name of Parent / Guardian Signature of Parent / Guardian Date
35
ARELLANO UNIVERSITY
CURRICULUM VITAE
35
ARELLANO UNIVERSITY
COMPANY ACCEPTANCE CERTIFICATION
35
ARELLANO UNIVERSITY
PHOTO DOCUMENTATION
This is my first day of taking my TM My first day answering the theory

Practicum 1 at the Hospitality Institute of assessment. Most of my answers are
America Philippines Inc. correct.
I'm doing a practicum in this photo, but I I'm taking practicum in this picture and I got
didn't complete the entire course due to the perfect score.
some issues.
We had a Learning Session 127 - We also had another webinar in the zoom
Professional Protocols & Social Etiquette meeting.
Webinar.
35
ARELLANO UNIVERSITY
PHOTO DOCUMENTATION
Our webinar is all about Emotional I am taking practicum in this picture and
Intelligence. I switched to my cell phone that's what I did every day.
because my laptop was lagging.
After taking practicum, we had a webinar I opened my camera because we have a

again in HIAP Inc. Photo Op for this webinar.
And this webinar is all about Destination This is my last day of taking my practicum
Marketing & Promotions. and I've already finished all the courses.
35
ARELLANO UNIVERSITY
n every requirement where certification and/or proof of attendance/participation is submitted, the student
needs to accomplish and submit a Narrative Report covering the number of hours credited on a per-day basis
in terms of entry.
35
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MIKKA LYN JANE R.

ARELLANO UNIVERSITY SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

A Comprehensive Practicum Report in

In Partial Fulfillment of the Requirements for the Degree of

MIKKA LYN JANE R. ALEMANIA

SHERWIN PUNLA, MBA

To provide equitable access of learning through relevant, innovative, industry-

As an institution of learning, Arellano University is guided in all its endeavors by an

SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

The School of Hospitality and Tourism Management envisions to be a model

The School of Hospitality and Tourism Management is committed to educate,

This manual presents a complete set of guidelines, policies and procedures to be

Rationale, Objectives and Description

As part of the requirements of Bachelor of Science in Hospitality Management and

The following outlines the specific objectives of this practicum program:

 to increase the students’ knowledge of essential concepts, terminologies and

Then, the Practicum Coordinator from AU-SHTM conducts Pre-Practicum briefing

General Policies and Implementing Guidelines

2. There shall be assigned Practicum Coordinator(s) per batch of student-trainees. All

3. All student-trainees may undergo the industry-based practicum program being

Duties and Responsibilities of Student-Trainees

HOST TRAINING ESTABLISHMENT

HOSPITALITY INSTITUTE OF AMERICA PHILIPPINES INC.

2F University Building 1985, C.M. Recto Avenue Sampaloc

To envision an internationally recognized To prepare well-rounded graduates for

TRAINING PROGRAM DESCRIPTION

The Hospitality Institute of America Philippines Inc. offers world-class training

ACTUAL PICTURE OF TRAINING SITE

Week: 01 Day: 04 Date: June 9, 2022

Week: 01 Day: 05 Date: June 10, 2022

Week: 01 Day: 06 Date: June 11, 2022

Week: 02 Day: 01 Date: June 13, 2022

Week: 02 Day: 02 Date: June 14, 2022

Week: 02 Day: 03 Date: June 15, 2022

Week: 02 Day: 04 Date: June 16, 2022

Week: 02 Day: 05 Date: June 17, 2022

Week: 02 Day: 06 Date: June 18, 2022

Week: 03 Day: 01 Date: June 20, 2022

Week: 03 Day: 02 Date: June 21, 2022

Week: 03 Day: 03 Date: June 22, 2022

Week: 03 Day: 04 Date: June 23, 2022

Week: 03 Day: 05 Date: June 23, 2022

Week: 03 Day: 06 Date: June 24, 2022

SUMMARY OF DAILY TIME RECORD

01 June 9, 2022 June 11, 2022 12:37 Hours

02 June 13, 2022 June 18, 2022 24:01 Hours

03 June 20, 2022 June 25, 2022 14:48 Hours

Total Number of Hours Rendered: 51:26 Hours

MIKKA LYN JANE R. ALEMANIA

PRACTICUM PERFORMANCE EVALUATION

INSIGHTS ABOUT THE PRACTICUM VENUE/COMPANY/HOST TRAINING

COMMENTS ABOUT THE REMOTE PRACTICUM PROGRAM:

PRACTICUM APPLICATION FORM

Application for: TM-PRAC 01

Course: BS in Tourism Management (BSTM)

Last Name: ALEMANIA

Present Address: 94 Dodge City, Sagad, Pasig City, Metro Manila