Quirino State University

COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION I

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

APPROVAL SHEET

The thesis attached hereto titled, PROBLEMS ENCOUNTERED ON ONLINE

SELLING N THE TIME OF PANDEMIC prepared and submitted by Ma. Elena Jean
Caridad, Julius Lodevico, Angelica Manzano, Cyrill Jea Loucel Noto, Mary Ann Padigos,
Novelyn Parangan, Crizelle Mae Pascual, Heshen May Pera, and Joan Suarnaba in partial
fulfilment of the requirements for the degree Bachelor of Science in Office Administration is
hereby endorsed for approval.

MARYJOY E. GUMAYAGAY

Research Adviser
Date Signed: _________

LORELIE B. MARQUEZ, MBA JONAH C. CELESTINO, MAEd

Member, Panel of Evaluators Member, Panel of Evaluators
Date Signed: _________ Date Signed: _________

DYANIKA P. NOLASCO, MAEd

Chair, Panel of Evaluators

Date Signed: _________

------------------------------------------------------------------------------------------------------------
Approved and accepted in partial fulfilment of the requirements for the degree Bachelor
of Science in Office Administration.
LORELIE B. MARQUEZ, MBA
Chairperson, BSOA Program
Date Signed: _____________

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION II

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

ACKNOWLEDGEMENT

We, the researchers would like to express our deep and sincere gratitude to our research

adviser, Ms. Maryjoy Gumayagay together with our BSOA Chairperson Ms. Lorelie Marquez

and to all the faculty members of Bachelor of Science in Office Administration for providing us

invaluable supervision, support and tutelage during the course of our research study. Their

guidance and advice carried us through all the stages of doing our research. It was a great

privilege and honor to work and study under their guidance.

Our thanks and appreciations also go to our respondents who willingly gave their full

cooperation which has made our research study achieve its smooth completion.

We also like to give special thanks to our parents for their endless support and

understanding during the undertaking of our research. For their deep consideration for the

finances and undying support throughout the making of our research study.

Last but not the least, we would like to thank God for letting us through our difficulties,

for His showers of blessings throughout our research and for our research successful completion.

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION III

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

DEDICATION

We humbly dedicate this study to our respective parents who have been our source of

inspiration, who gave us strength when we thought of giving up, and who continually provide

their moral, spiritual, emotional, and financial support.

We also want to dedicate this study to our research adviser, BSOA faculties together with

our chairperson, friends and classmates for the knowledge and guidance that we receive during

the whole times of doing our research.

And lastly, we dedicate this study to our Almighty God. Thank you for the guidance,

strength, power of mind, protection and skills, and for giving us a healthy life. All of these, we

offer unto you.

-The Researchers

TABLE OF CONTENTS

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION IV

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

TITLE PAGE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

APPROVAL SHEET. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

ACKNOWLEDGEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

DEDICATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

TABLE OF CONTENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

LIST OF TABLES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

ABSTRACT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

CHAPTER I. INTRODUCTION

Rationale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Statement of the Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 4

Statement of Null Hypothesis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Significance of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Scope and Delimitation of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Theoretical Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conceptual Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Definitions of Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER II. RESEARCH METHODOLOGY

Research Design. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Research Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Sample and Sampling Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Data Gathering Instrument. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Statistical Tools Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

CHAPTER III. RESULTS AND DISCUSSIONS

Profile of the Respondents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CHAPTER IV. SUMMARY CONCLUTIONS AND RECOMMENDATIONS

Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

BIBLIOGRAPHY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

APPENDICES 43

A. Request Letter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
B. Questionnaire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Curriculum Vitae. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

LIST OF TABLES

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION VI

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

Table Pg.

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION VII

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

1 Scale on how the respondents evaluate the conditions 13

2 Frequency distribution of the respondents 15
3 Mean frequency of problems encountered along online selling 17
4 Mean frequency of online selling experiences grouped by age 19
4a ANOVA on the mean frequency of online selling experiences grouped by age. 21
5 Mean frequency of online selling experiences grouped by marital status. 22
5a T-test on the mean frequency of online selling experiences grouped by marital 24
status.

6 Mean Frequency of Problems Encountered on Online Selling when grouped by 25

Educational Attainment
6a T-test on the Mean Frequency of Online Selling Experiences grouped by 27
Educational Attainment
7 Mean Frequency of Problem Encountered on Online Selling when grouped by 28
Products Offered Online
7a ANOVA on the Mean Frequency of Online Selling Experiences grouped by 30
Products Offered Online
8 Mean Frequency of Problems Encountered on Online Selling when grouped by 31
Marketing Strategies
8a T-test on the Mean Frequency of Online Selling Experiences grouped by 33
Marketing Strategies
9 Mean Frequency of Problems Encountered on Online Selling when grouped by 34
Years of Business Operation
9a ANOVA on the Mean Frequency of Online Selling Experiences grouped by 36
Years of Business Operation

ABSTRACT

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION VIII

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 Quirino State University
COLLEGE OF INFORMATION TECHNOLOGY AND COMPUTING SCIENCES

“PROBLEMS ENCOUNTERED ON ONLINE SELLING IN THE TIME OF

PANDEMIC” BY Caridad, Ma. Elena Jean S., Lodevico, Julius, Manzano, Angelica E.,
Noto, Cyrill Jea Loucel P., Padigos, Mary Ann G., Parangan, Novelyn I., Pascual, Crizelle
Mae P., Pera, Heshen May M., Suarnaba, Joan B.
This study determines the perception of the respondents on the problem encountered of

online shop owner in time of pandemic.

This study made use of online platforms which is the goggle forms as the main gathering

instruments a total of forty-one (41) online seller with the age of below 22, 22-26 and 26 above

at the province of Quirino were chosen randomly as respondents. Data gathered were properly

tabulated and examined using frequency and percentage, T-test and analysis of variance

(ANOVA).

Its primary objectives include determining the profile of respondents in terms of age,

marital status, educational attainment, products offered online, mostly used on marketing

strategy, and years of business operation it also include determining the frequency of problems

encountered by online sellers when grouped according to their profile and determining if there is

a significant difference of the frequency of problems encountered by online sellers when grouped

by their profile.

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION IX

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