AHMAD ULLAH

Address: Riyadh, Saudi Arabia.

Phone: +966 58 342 3190
Email: ahmadarfeen14@gmail.com

Objective
To work in a dynamic professional environment with a growing organization and utilize my creativity
and innovative thinking for benefit of the organization and myself.

Professional & Personal Profile

Information Technologist having experience in Software, Database, Hardware Troubleshooting and
Networking. Project Coordination and Contracts with good communication skills.
 Time Management- ability to work under pressure & meet with deadlines with efficiency.
 People's management & good interaction with people at all levels
 Excellent organizational and administrative skills
 Good inter-personal relations & communication skills
 Independent, self-motivated, able to take responsibilities.

Work Experience

Ejaza Time Travel & Tourism KSA Riyadh Aug 2020 to Dec 2022
IT Support
 Advise customers about travel products and destinations.
 Provide sales reports for head office.
 Network IT support, Troubleshooting, Cabling.
 Windows installation, Printer installation and software configuration on systems.
 Recruit and train new staff.
 Set sales targets and monitor staff performance.
 Work with tour operators to buy travel packages.
 Manage travel accounts for corporate clients.

Akbar Alam Travel & Tourism KSA Riyadh Jan 2019 to Jul 2020
System Administrator
 Recruit and train new staff.
 Set sales targets and monitor staff performance.
 Work with tour operators to buy travel packages.
 Manage travel accounts for corporate clients.
 Advise customers about travel products and destinations.
 Provide sales reports for head office.
 Network IT support, Troubleshooting, Cabling.
 Windows installation, Printer installation and software configuration on systems.
Jazz Telecommunication Company Oct 2017 to Nov 2018
Franchise Service Executive
 Manages franchise
 Arranges training for all franchise staff
 Handles all types of customer services
 Franchise Servicing for system improvement
 Monitor the performance of computer system and network issues.
 Provide technical support for software reconfiguration.
 Test software performance through the desktop network to ensure peak performance.
 Install computer hardware and software desktop to keep version current.

City Hospital Pakistan Mar 2017 To Sep 2017
Customer Service Officer
 Manage Website
 Managing workflow
 Reporting to HR and senior management
 Evaluating performance and providing feedback
 Meet, greet , and duty candidates during login onsite
 Receiving and placing customer service telephone calls
 Familiarity with CRM systems and practices

PTCL Jul 2016 to Jan 2017

System Administrator
 Coordinating with seniors with daily updates on on-going projects with clients.
 Installing operating systems and software packages onto computers.
 Troubleshooting application installation and configuration issues.
 Installing hardware onto laptop and desktop computers.
 Troubleshooting and repairing laptops and desktops that are not operational upon receipt.
 Ensuring a high level of customer service and support provided to all customers.
 Clients on site jobs troubleshooting any technical issues and resolving to client’s needs.
 Install and configure network hardware and software systems.

Professional Certification
Cisco Certified Network Associate (CCNA) Nov 2020

Education
Bachelor Information Technology (IT).
The University of Peshawar, Pakistan.

IT Skills
MS Word/Excel/PowerPoint
MS Operating System (Installation & Troubleshooting)
Hardware and network (Installation & Troubleshooting)
Routing and Switching
Network Components.
Firewalls.
Services Virtualization.
Security Efficiency.
Converged Systems.
Product Knowledge.
 Languages
Arabic Good
English Fluent
Urdu Native
Hindi Fluent

Personal Info
Full Name: Ahmad Ullah
Iqama Status: Valid & Transferable
Nationality: Pakistani
Gender: Male
Marital status: Single
Religion: Islam
Iqama Number: 2492944273

References
Can provide on Request