I currently work on a team that identifies issues within the organization and problem solves to deliver an

end result. We work with every organization of the company and either consultatively, proactively, or
reactively support tickets that are entered by any entity of the company. Currently, I have just
completed a project that was a primary role while also including some secondary roles for new members
of the team that are learning the ropes.  A rules of engagement article that encompasses the
relationship of stakeholders and partners within our company lacks simplicity and accurate information
due to changes in our partnerships, system updates, and an influx of lines of business. I was set to have
weekly meetings with partners, project managers, site managers, supervisors, floor reps, training
departments, and sales development leads to communicate changes and ensure sign off from all
effected parties. I also included secondary role members in these meetings so they can learn and take a
primary role for the next project.  The end product is a separate, specific, and new article available to
the entire organization that clearly defines steps to ensure alignment with partners and stakeholders
and assign credit where credit is due. We were able to obtain sign off from all stakeholders involved
before closing ticket and publishing article. The justification for this project was that too much time was
spent finding the correct guide of engagement with each partner and there was loss of credit of business
due to uncertainty. This can lead to broken partnerships and mistrust of relationships. This project was a
true test of all business analyst skills as I had to know the insurance side of the business and how to
communicate this to new learners. As mentioned in Business Analysis, "Whatever the role, the business
analyst must possess a wide variety of skills and knowledge ranging from strong relationships, excellent
communication skills, problem solving, facilitation, quality assurance techniques, presentation skills, and
analytical/critical thinking. Sprinkled in with all these skills, it is important for the business analyst to
have a surface under-standing of the technological infrastructure"(Paul & Cadle, 2020).