AppDevelopment Project Internal Support

JANUARY 2022

Introduction:

Our plan is to create an internal support plan for support teams so that they can meet
the scale of the new service and provide support to the growing customer base.

Goals of Project

SMART: Specific, Measurable, Actionable, Relevant, and Time-bound

Create internal workflows and training plans for the support team so they can meet the
scale of the new service before the launch of the service.

Deliverables

Training at least 90% of staff before the launch of product

Set up and install order processing software before launch
Create sustainable fulfillment and delivery practices for day to day operations

Business Case / Background

This will enable teams to support the growing base of customers, make the revenue
 streams more efficient and to ensure the team provide excellent customer service
to our customers.

Benefits, Costs, and Budget

Benefits
Improve customer service
Make it easier for teams to provide a better service
Increase in good customer service equals increase in revenue

Costs:
Set up and install order processing software
Training of employees

Budget needed:
£200,000

Scope and Exclusion

In Scope:
Setting up software Installing software Training of teams Out of Scope:
Six months to fully implement all training and operational protocols necessary for building service oriented app

Project Team
 Project Sponsor-Director of

Product Project Lead-Fatima

Shah

Project Team
Quality assurance tester
Humans resource specialist
Financial analyst
Inventory manager

Additional Stakeholders

Measuring Success:

What is acceptable:
Set up order processing software to make App development more precise and clear .This must be installed before laun
Train 90% of employees before launch