Jaimitra Thapa

Dehradun,India,248003 | +91 9627069693, | jaimitra26@gmail.com

Professional Summary
Dedicated Senior System Associate adept at cultivating long term partnerships with vender and clients. Expertise in
configuring and monitoring complex system and ITIL . Offering successful career history in system administration.
Forward-thinking professional working in fast-paced environments. Looking for a position in a dynamic and growing
organization where I can utilize my skills to the fullest and further develop my technical and business skills.

Experience
SENIOR SYSTEM ASSOCIATE | 08/2020 - Current
Infosys Ltd - Mohali
Experienced in ITIL Framework with good knowledge of Change, Problem, and Incident Management.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Optimized team training and development
Resolved issues and the escalated problems with knowledgeable support and quality service.
Provided L2 and L3 level technical support and troubleshooting to internal and external clients.
Set up and controlled user access levels across databases to protect important data.
Monitoring and troubleshooting server performance.

Core Qualifications
ITIL Management Windows
Service Now DBMS
UNIX Front-end Development

Education
Graphic Era University - Dehradun, UT | Bachelors of Computer Application
Computer Applications, 2020

Kendriya Vidyalaya - Dehradun, UT

Science - PCM, 2017

Kendriya Vidyalaya - Dehradun, UT

Secondary Education - 10th, 2015

Accomplishments
NSS 'B' and 'C' Level certified

Interests
Photography
Travelling