ROMEO

LAMSEN
AMAZON VA SPECIALIST

ABOUT ME
I have more than a decade work experience in the BPO industry
and have worked in outstanding companies. My current job is Data
Analyst working on Dispute Resolution with Telecommunication
Company. Main task is to conduct research, gather relevant
information to resolve specific disputes. I hope you will give me a
chance to work with you. I am dedicated to putting my best effort
to fulfill the goals and objectives of my Client and exceed their
expectations.

EDUCATION

1993 - 1997 PHILSIN MARINE TECHNOLOGICAL COLLEGES

BACHELOR DEGREE IN MARINE TRANSPORTATION

EXPERIENCE

NOV 2019 - PRESENT AFNI PHILIPPINES, INC

DISPUTE RESOLUTION SPECIALIST

Analyzing disputes from consumers by conducting reasonable

investigation regarding charges incurred during service.
Responding to email and inquiries related to damage claims,
delinquent accounts, or other customer issues.
Gather records pertinent to specific problems, review them for
completeness and accuracy, and attach records to
correspondence.

AUG 2015 - OCT 2019 AFNI PHILIPPINES, INC

ORDER SUPPORT SPECIALIST

Process replacement order for defective or lost phone.

Assist in Order tracking and delivery update for consumer.
EXPERIENCE

MAY 2014 - JULY 2015 IBM BUSINESS SERVICES, INC

DATA ANALYST / BID SUPPORT SPECIALIST

We partner with IBM Sellers by providing them with

sample costing/pricing of software, technology and human
resource in order to use in bidding for Client project.

APR 2013 - MAR 2014 TRANSCOM WORLDWIDE PHILIPPINES, INC

CUSTOMER SERVICE REPRESENTATIVE

Provide technical assistance in Samsung audio/video

products, includes setting-up and connecting devices.
Assist customers to process their product for returns and
replacement.
Handle customer complaints and provide solutions to
solve specific issue.

CONTACT

0916 - 7668910
rlamsen76@gmail.com
https://www.facebook.com/meo.lamsen/
4th Floor Block 7 Lot 11 Pinadama St.

Brgy. Commonwealth Quezon CIty