Minimum Role expectations:

 Serve as a ServiceNow developer on a cross functional development team which develops

workflow solutions across different modules on ServiceNow. Ideal candidate should have
experience working on more than one of the applications listed: IT Service Management (ITSM), IT
Operations Management (ITOM), IT Asset Management (ITAM, HAM, SAM), IT Business
Management (ITBM), Governance Risk and Compliance (GRC), HR Service Delivery (HRSD) and
other custom application development.
 Design and develop application on the Now Platform to meet business requirements, including
implementation of client scripts, business rules, workflows, and custom Service Portal widgets
 Collaborate with application teams to design and implement data interfaces with other enterprise
application systems
 Should have good experience in developing integration solutions for multiple ServiceNow
modules
 Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including
advanced scripting of each
 Develop and manage operational metrics reporting and dashboards
 Collaborate with members of project teams to ensure successful, technically sound projects which
are completed on time and on budget
 Support the development and analysis of customer requirements and assist with the
development of user stories
 Perform application testing
 Create and maintain system design and operations documentation
 Excellent communications skills
 Excellent teamwork skills
 Experience with use of Agile methodologies for software development
Technical Qualifications:
 ServiceNow Admin certified (CSA)
 Certified Implementation Specialist ( CIS for any of the modules)
 Certified Application Developer