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  • Common FAQs, Serving Etiquette

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    Marc Gelvoligaya
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    The document provides common frequently asked questions (FAQs) from customers at the Joma Bakery Café, TNV Branch and examples of proper serving etiquette. Some common FAQs included whether they take reservations, have a children's menu or vegetarian options, and private or party meeting rooms. Examples of serving etiquette demonstrated asking customers if they would like a refill, checking how their food is, and responding appropriately to positive or negative feedback.

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    Common FAQs , Serving Etiquette

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    The document provides common frequently asked questions (FAQs) from customers at the Joma Bakery Café, TNV Branch and examples of proper serving etiquette. Some common FAQs included whether they take reservations, have a children's menu or vegetarian options, and private or party meeting rooms. Examples of serving etiquette demonstrated asking customers if they would like a refill, checking how their food is, and responding appropriately to positive or negative feedback.

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    10 views1 page

    Common FAQs, Serving Etiquette

    Uploaded by

    Marc Gelvoligaya
    The document provides common frequently asked questions (FAQs) from customers at the Joma Bakery Café, TNV Branch and examples of proper serving etiquette. Some common FAQs included whether they take reservations, have a children's menu or vegetarian options, and private or party meeting rooms. Examples of serving etiquette demonstrated asking customers if they would like a refill, checking how their food is, and responding appropriately to positive or negative feedback.

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    © All Rights Reserved
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    of 1

    Lesson 4

    Hospitality English
    Joma Bakery Café, TNV Branch

    Common Customer FAQ`s

    Do you take reservations?

    - Certainly ma`am/sir we do.

    Is there a children’s menu?

    - Absolutely ma`am/sir. Here you go. OR Here you are. OR Here it is.

    Do you have vegetarian dishes?

    - Absolutely ma`am/sir. You may want to try our Veggie and Hummus Plate (Salad) or Roasted Veggie and Hummus Wrap

    Do you have private meeting rooms?

    - Certainly, ma`am/sir. It`s on the ___ floor.


    - I’m afraid not.

    Do you have party rooms?

    - I’m afraid not.

    Proper Serving Etiquette (Serving Food)


    Server: Excuse me, ma`am/sir. Do you feel like a refill?

    Customer: Yes, Thank You!

    Server: Your most welcome ma`am/sir.

    Server: How`s your (Double Double) ma`am/sir?

    Customer: It’s great/good!

    Server: Thank you, Have a great day!

    Server: Excuse me, ma `am/sir. Do you feel like a refill?

    Customer: No, Thanks!

    Server: All right. Have a great time!

    Server: Excuse me ma `am/sir. Do you feel like a refill?

    Customer: Yes, Thank You!

    Server: Your most welcome ma`am/sir.

    Server: How`s your (Coconut Cake) ma`am/sir?

    Customer: Its dry/sour/does not taste good.

    Server: Oh! We are very sorry about that ma`am/sir. I will inform our manager about this. Thanks for your feedback

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