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Program Management
Program Management
Program Management
Management
CRITICAL CAPABILITIES AND THEIR PRIORITIES
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Program Management
CRITICAL CAPABILITIES
Notice of rights
All rights reserved for the book itself: this book may not be
reproduced or transmitted in any form by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the
prior written permission of the publisher.
Trademarks
3
Table of Contents
About The Art of Service 5
Program Management Critical Capabilities, Meaningful
Metrics And Their Prioritization 6
Background 6
Prioritization Of Requirements 7
The Prioritization Categories Are: 8
Must Have 8
Should Have 8
Ought to Have 9
Might Have 9
Could Have 10
Use In New Product/Service/Process Development 11
Benefits 12
The Critical Program Management Capabilities And Their
Priorities: 14
Priority - Must Have
# From 889 To 1106 16
Priority - Should Have
# From 667 To 889 88
Priority - Ought to Have
# From 445 To 667 160
Priority - Might Have
# From 223 To 445 230
Priority - Could Have
# From 1 To 223 302
Index 369
4
About The Art of Service
T
he Art of Service, Business Process Architects since
2000, is dedicated to helping stakeholders achieve
excellence.
https://theartofservice.com
support@theartofservice.com
5
Program Management Critical
Capabilities, Meaningful Metrics
And Their Prioritization
Background
This guide provides meaningful Program Management metrics
underpinned by prioritization and is used in management,
business analysis, project/process management, development
and innovation to reach a common understanding with
stakeholders on the importance they place on the delivery of
each requirement.
6
This guide cuts down on wasted time, arguments, and
misdirection. It also omits as much bias as possible from the
process so that everyone involved can take an objective view of
the requirements at hand.
Prioritization Of Requirements
All requirements are important, however to deliver the greatest
and most immediate business benefits early the requirements
must be priortized. Organizations will initially try to deliver all
the Must have, Should have and Ought to have requirements
but the Should and Ought to requirements will be the first to be
removed if the delivery timescale looks threatened.
7
The Prioritization Categories Are:
Must Have
Requirements labelled as Must have are critical to the current
delivery timebox in order for it to be a success. If even one Must
have requirement is not included, the project delivery should
be considered a failure (note: requirements can be downgraded
from Must have, by agreement with all relevant stakeholders; for
example, when new requirements are deemed more important).
MUST can also be considered an acronym for the Minimum
Usable Subset.
Should Have
8
• May need some kind of workaround, e.g. management
of expectations, some inefficiency, an existing solution,
paperwork, etc.
Ought to Have
Might Have
9
Could Have
10
Use In New Product/Service/Process
Development
In new product, service or process development there is always
more to do than there is time or funding to permit (hence the
need for prioritization).
For example, should a team have too many potential tasks, they
can use this guide to select which tasks are Must have, which
Should have, and so on; the minimum viable product (or MVP)
would be all those epics marked as Must have.
Aim for a delivery probability of 60, 60, 40, 40 and 20% with
each of the categories. It is recommended to have no more
than 60% effort for Must Haves for a project. Anything higher
than 60% poses a risk to the success and predictability of the
project, unless the environment is well understood, the team is
established and the external risks are minimal.
11
Benefits
The benefits of this guide include:
12
13
The Critical Program Management
Capabilities And Their Priorities:
14
15
Priority - Must Have
# From 889 To 1106
16
Does the program/project test, validate, and verify
security in its software and system components?
17
Is the execution of the workforce plans regularly
monitored?
18
external partners to drive the execution of the product
roadmap in alignment with key requirements, ensuring
readiness for each product launch.
19
roles and functions, including program development
lifecycle, Statement of Work generation, risk
management, action item management, requirement
change management, and Earned Value planning,
tracking, and reporting.
20
Ask the Group Manager, Product Technical Program
Management:
21
Ask the Director Technology Program Management:
22
Does the vendor have experience in producing high
quality IT security products?
23
processes, program management, project management
and related schedules.
24
# 1080 | Focus Area: Microlearning -
MANAGEMENT
25
# 1077 | Focus Area: BCM and IT DR -
MANAGEMENT
26
# 1074 | Focus Area: Risk Analysis Template -
MANAGEMENT
27
# 1071 | Focus Area: Digital Transformation -
DIGITAL
28
contributes to your goals or supports the team?
29
Ask the Senior Manager, Program Management
(Migrations):
30
forward energy efficiency?
31
# 1059 | Focus Area: Digital Workplace Strategy -
MANAGEMENT
32
# 1056 | Focus Area: FMEA - ENGINEERING
33
Make sure your personnel participates in development
and improvement of key business processes, tools
and templates related to program management, best
practices, and cross-functional diagnostic product
development, including standard program and portfolio
management tools and processes.
34
program management that have added value and
benefited decisionmaking and planning?
35
Ask the Technology Program Management Senior Lead:
36
site (internal) clients.
37
Management:
38
What affects the information sharing activities and cannot
be changed?
39
Will different strategies be needed in different phases of
the safety life cycle?
40
and connection points, streamlining the design process,
and driving design excellence.
41
Ask the Deposit Operations Supervisor:
42
# 1027 | Focus Area: Cloud Access Security -
MANAGEMENT
43
MANAGEMENT
44
# 1021 | Focus Area: Business Analysis Manager -
Enterprise Risk Management - MANAGEMENT
45
MANAGEMENT
46
# 1015 | Focus Area: innovation - MANAGEMENT
47
# 1012 | Focus Area: Hiring for Diversity -
MANAGEMENT
48
# 1009 | Focus Area: Pricing Structure - PRODUCT
49
Develop experience working with ISVs through
account management, product management, program
management and business development engagements.
50
involvement.
51
What are the principles of behavioral economics?
52
# 996 | Focus Area: nist cybersecurity framework -
SECURITY
53
Interface so that your process provides feedback to team
and program management regarding (internal) customer
relationships.
54
Business Analyst, and/or Risk Management related
certification.
What are the key factors affecting the behavior you wish
to change?
55
Interface so that your operation is involved in Program
management in implementing change management.
56
Which are the service areas that will be considered to be
in scope for the strategy roadmap?
57
How effective was the quality review process?
58
How many project leaders to interface with?
59
processes and linked to your organizations business
plan?
Why should the customer pick you over the other good
contractors?
60
# 971 | Focus Area: Data Center Facilities -
PROGRAM
61
Ensure you also lead a program management team(s)
across multiple (internal) clients and/or sectors managing
programs consisting of multiple projects for (internal)
clients while acting as an extension of an owners design
and construction staff overseeing the work of general
contractors, designers and vendors.
62
Centers - MANAGEMENT
63
planning for deliverables while ensuring adoption and
implementation of project and program management
methodology and drives the project and program
management coaching for the team.
64
Management - MANAGEMENT
65
# 956 | Focus Area: Software architecture -
DEVELOPMENT
66
planning to undertake?
67
# 950 | Focus Area: APQP - MANAGEMENT
68
# 947 | Focus Area: Microsoft SharePoint -
MANAGEMENT
69
requirements.
70
# 941 | Focus Area: People Analytics - PROGRAM
71
RISK
72
and technical working sessions, budget management,
risk identification and mitigation, issue resolution, lessons
learned documentation, etc.
73
across key technical areas.
74
Ask the Sr. Mgr, Program Management:
75
to follow the organizations strategic plan and lead the
large-to-medium and/or moderately complex programs
spanning multiple organizations.
76
and Agile process to quickly drive problems to resolution.
77
identified in the project scoping?
78
# 916 | Focus Area: ISO 17025 - MANAGEMENT
79
Technology, and Program Management Teams to ensure
milestone attainment to (internal) customer expectations.
80
results.
81
overall IT operations.
82
organization objectives?
83
Have you established liaison and communications with
government official and emergency services?
84
# 897 | Focus Area: CCISO - SECURITY
85
organizations strategic business plan?
86
# 891 | Focus Area: enterprise risk management
plan - MANAGEMENT
87
Priority - Should Have
# From 667 To 889
88
What is the status of portfolio management today?
89
# 883 | Focus Area: Business Transformation Office
- MANAGEMENT
90
standards or policies?
91
# 877 | Focus Area: IT Operations Management -
MANAGEMENT
92
Does the program demonstrate improved efficiencies and
cost effectiveness in achieving program goals each year?
93
# 871 | Focus Area: HR Management Metrics and
Measures - MANAGEMENT
94
Collaborate with other members of the program
management team to break down top tier program
scope and timelines into components, while tracking
components through the development lifecycle.
95
deliverables and enhance processes.
96
Where should you start in building out an IT resilience
program?
97
Is Software-Defined Networking ready for the enterprise?
98
# 855 | Focus Area: Business Continuity Risk
Analysis and Testing - MANAGEMENT
99
engineering - MANAGEMENT
100
# 849 | Focus Area: Data Center Design and
Construction - PROJECT
101
# 846 | Focus Area: Software Project Manager -
PROJECT
102
Ask the Senior Manager Supply Chain Program
Management:
103
and third party program management on cybersecurity
issues.
Who will monitor and manage digital risks alerts and take
action when issues are discovered?
104
activities, and provide periodic status to (internal)
customers and program management team.
105
How do you ensure consistent project management
practices throughout your organization?
106
# 831 | Focus Area: Reduce Risk - MANAGEMENT
107
Assure your staff is providing program management
support for issue identification and management.
108
# 825 | Focus Area: Lean Software Development -
MANAGEMENT
109
Provide project and program management support,
including monitoring project progress and keeping
projects and tasks on track, keeping cross-functional
partners appropriately engaged and informed, and
actively resolving issues.
110
# 819 | Focus Area: Reduce Risk - MANAGEMENT
111
# 816 | Focus Area: upskilling - MANAGEMENT
112
Is your organizational environment monitored for
opportunities, threats, and changes?
113
# 810 | Focus Area: Technical Standards -
MANAGEMENT
114
MANAGEMENT
115
- PROGRAM
116
# 801 | Focus Area: Z-Wave - DEVELOPMENT
117
# 798 | Focus Area: Employee Onboarding -
MANAGEMENT
118
# 795 | Focus Area: Threat Hunting - SECURITY
119
# 792 | Focus Area: BCDR - MANAGEMENT
120
Identify process inefficiencies and improve workflows
with Autopilot Leadership, Program Management and
Engineering teams.
121
Management Of The Transformation Plan.
122
Do you demonstrate due diligence, ownership, and
effective management of cyber risk?
123
# 779 | Focus Area: digital twins - PROJECT
124
M) contract focuses on providing (internal) customer
with Program Management, Systems, Databases, and
Application Management; IT Operations and Maintenance
including system sustainment, modernizing its
infrastructure, and controlling and managing the lifecycle
of all changes with minimum disruption to end users.
125
Oversee that your team networks and generates
new leads specific to small to large scale program
management that requires change management
expertise.
126
Management Risk - MANAGEMENT
127
partners in development and program management to
determine overall cost and return on investment.
128
risk, and controlling change to ensure delivery.
129
Ask the Program Management Chief of Staff Office:
130
# 757 | Focus Area: Enterprise Risk Management
Consulting - MANAGEMENT
131
# 754 | Focus Area: Supply Chain Digitalization -
MANAGEMENT
132
Collaborate with program management team to manage
financial aspects of program, optimizing program cash
flow and profitability.
133
MANAGEMENT
134
departments (physics, engineering, purchasing, finance,
manufacturing, executive management), to plan,
determine required resources for, and lead the execution
of research and development efforts, ensuring that tasks
and deliverables are completed in accordance with the
program objectives and requirements.
135
cost, timing, and specifications.
136
Is collaboration a requirement for organizations eligible
to apply?
137
functioning program management office?
138
# 732 | Focus Area: Internet of Things -
MANAGEMENT
139
# 729 | Focus Area: digital twins - ENGINEERING
140
Collaborate with cross functional programs, change
management team and training for successful program
management communications.
141
application security risk.
142
Ask the State Budget Analyst:
143
- United States:
144
What factors contributed to any identified program
management weaknesses?
145
# 710 | Focus Area: Cybersecurity Maturity Model
Certification - RISK
146
Make headway so that your personnel oversees, plans,
and directs extensive aspects of executive leadership
coaching activities including stakeholder engagement,
and conducting needs assessments, methodology and
policy review, program management oversight, and
executive leadership coaching.
147
Confirm that your design is maintaining the program
management data schedules, plans, action items, etc.
148
Ask the Sr Manager, Project and Program Management -
Business Operations:
149
Do you exploit data as a strategic asset to drive real time
insight into opportunities and risks?
150
Has an earned value management system been employed
and approved?
151
management, and operations management to ensure
performance metrics are met quality, cost, schedule,
technical, etc.
152
expertise to oversee cost, schedule, performance,
and risk associated with planning and evolving new
IT capabilities with appropriate integration and
interoperability across the lifecycle.
153
cross organization scenarios that bridge gaps to uncover
patterns.
154
What is the role of configuration management in design
changes?
155
Are there any specific processes or methods during
implementation of regulations?
156
# 675 | Focus Area: good heart - MANAGEMENT
157
Guarantee your strategy develops new quality program
management methodologies that accelerate schedules
and maximize constrained resources.
158
contributes to Division program management activities.
159
Priority - Ought to Have
# From 445 To 667
160
# 664 | Focus Area: Data Retention System -
MANAGEMENT
161
# 661 | Focus Area: Data Risk - MANAGEMENT
162
developers, and program management to develop goals,
specify clear requirements, enable service offerings and
capabilities, and work with teams to deliver outstanding
user experiences.
163
Ask the Rcsa Core Program Management Assurance
Head:
164
How the cost benefit analysis can be done?
165
business and technology benefits more quickly?
166
Support of the programs execution, including the
development of the Program Strategy; Program
Management Plan; Spend Plans; Input to Resource
Allocation Plans; Requirements Generation Plan; Charter;
and other related plans.
167
definitely not your average program management role.
168
Lead:
169
How are the results of the audit program reviewed?
170
# 632 | Focus Area: Requirements Development -
COMPLIANCE
171
Drive training needs and end to end procedures that
support the program management of each onboard
inclusive of pre go live testing, early post go live test
transactions.
172
evaluations, programmatic evaluations, risks
management planning, development of program
management requirements, and work statements.
173
Which leads the workforce diversity?
174
Are the client credentials you list on your website related
to affiliate marketing/ management services?
175
Ask the Business Program Management Consultant:
176
ensure a SaaS solutions security?
177
# 610 | Focus Area: IT Service Management -
MANAGEMENT
178
MANAGEMENT
179
MANAGEMENT
180
Program Management plan and the schedule.
181
Ask the VP Project Program Management:
182
Ask the Senior Manager of Vendor Program Management:
183
# 591 | Focus Area: FedRAMP - MANAGEMENT
How does the plan from each area and management level
support the other plans for accomplishment of the overall
program goals?
184
# 588 | Focus Area: BACnet - MANAGEMENT
185
Management Communications - MANAGEMENT
186
Leverage technical and program management skills to
plan, track, collaborate and report on regulated program
deliverables, including scheduling and leading meetings,
assigning and tracking action items, and developing
status reports.
187
# 579 | Focus Area: Risk Analysis - MANAGEMENT
188
Offices to plan and execute Enterprise Tools
Implementation and Adoption successfully.
189
Ask the Director Program Management Office Operations:
190
# 569 | Focus Area: APQP - MANAGEMENT
191
a program management plan governing technical
approach, organizational resources and management
controls to meet the cost, schedule and performance
requirements.
192
Work with the Legal Departments Products and
Agreements teams to design, launch, and execute
program management across strategic initiatives that
deliver on the operational needs of your organization.
193
vendors, Learning Design, Product, and Content Strategy
teams; perform operational steps to launch assessments.
194
practices.
195
Management:
196
(Hybrid):
197
Ask the Technical Program Management Office (PMO)-
Senior Professional:
198
What kind of end user training and support is provided?
199
# 541 | Focus Area: ISO 27001 Lead Auditor -
MANAGEMENT
200
critical programs.
201
measure impact.
202
Lead:
203
expectations of service quality and trust?
Are there viable online solutions that can save time and
provide value?
204
adoption and continuous improvement.
205
Ask the Vendor Program Management Head:
206
lack?
Does the board have the skills and capability to lead your
organization?
207
practices.
208
# 511 | Focus Area: Internal audit - MANAGEMENT
209
Management - MANAGEMENT
210
Provide vision, leadership and direction for the Sourcing
Excellence and Program Management Office.
211
operationally intensive setting.
212
support, and human capital services.
213
the acquisition phase?
214
# 492 | Focus Area: Shared Services Marketing -
MANAGEMENT
215
Ensure strong involvement sourcing Engineering,
Product, Program Management talent.
216
Ask the Program Management Subcontract Stf:
217
MANAGEMENT
218
Does the program do what you want it to do?
219
MANAGEMENT
220
including building programs from scratch or taking over
existing efforts.
221
across the enterprise, from building, launching, and post-
launch optimization.
222
economic growth?
223
Collaborate with Transformation and Program
Management leaders to prepare integrated executive
program updates.
224
Make sure there is program management and
collaboration across diverse stakeholders for Insider
Threat programs.
225
background in services infrastructure engineering.
226
Center for Global Health:
227
the software program?
228
# 446 | Focus Area: Business Continuity Plan -
MANAGEMENT
229
Priority - Might Have
# From 223 To 445
230
# 442 | Focus Area: Mentorship - MANAGEMENT
231
Ask the RCSA Core Program Management and Assurance
Head:
232
management, product management, risk management,
analytics or business intelligence role.
233
operations and maintenance, information security and
privacy program management, network administration
and database management.
234
DevOps, Agile, Business Case Development, Performance
Improvement, Change Management, and Program
Management.
235
type of business requirements, may provide project
or program management, financial or other reporting,
analysis and recommendations, vendor management,
change management, or communications.
236
Which organizations and departments will be involved
and affected?
237
Ask the Mgr, Program Management, Strategic Account
Services:
238
What are the key customer benefits that your product is
targeted to meet?
239
What kind of organizational support will help sustain the
program?
240
# 411 | Focus Area: EV Charging Infrastructure -
ENGINEERING
241
Ensure your services include program management,
enterprise performance management, enterprise
architecture, implementation of emerging capabilities
and requirements, life cycle management, operations and
maintenance, enterprise data management, service desk
support and IT training.
242
# 405 | Focus Area: CMDB Tool - DATA
243
# 402 | Focus Area: User Experience -
MANAGEMENT
What do you believe are the key elements that make your
program successful?
244
Ensure your expertise and primary support is in areas of
Program Management, Software Development, Artificial
Intelligence (AI), Enterprise Architecture, Data Analytics
and Business Intelligence, and Cyber Security.
245
# 396 | Focus Area: Manager - Technology Risk
Oversight - MANAGEMENT
246
Which would you rather have on your project team?
247
based health programs and other programs?
248
Partner with Program Management, Design and
Engineering to ensure product ships on time and to
quality.
249
Verify that your operation is involved in finance/
accounting systems or tools implementations and
program management.
250
# 381 | Focus Area: Risk-Based Inspection -
COMPLIANCE
251
Collaborate with program management, manufacturing,
design and development teams, purchasing, and partners
to ensure on time sign offs at program milestones and
engineering gateways.
Are all pay items shown on the plans the same in the
contract?
252
Assure your team ensures a rigorous and robust process
for asset planning and capital program management, in
order to drive investment appraisal decisions, balancing
financial and operational risks.
253
Safeguard that your group is involved in systems,
accounting, operations, external regulations, tax,
internal controls, requirements documentation, testing,
validation, and program management.
254
Risk, IT Audit, or Technical Program Management.
What, when, where, why and how are risks likely to occur,
and who might be involved?
255
concurrent projects.
256
Ask the Applications & Support Analyst:
257
Ask the Manager Program Management:
258
How do you position an insider threat program to your
workforce?
259
Which tools would you use to choose the appropriate risk
response?
260
Maintains professional and technical knowledge by
attending industry workshops, conferences, and
participating in personal and professional networks.
261
effective integration of technical functions of planning,
contracting, resource management, and information
technology project management.
262
suppliers, program management, engineering and
quality management, procurement, and organization
representatives.
263
customer, functional and business leadership on status
and issues affecting contract performance, cost and
program risk.
264
Do the customer and user requirements include explicit
changes to the operational environment?
265
Ask the Application Engineer:
266
Ask the Client Solutions - Services Technical Program
Management Consultant:
267
Ask the Senior Advisor Project/Program Management - IT
- United States:
268
Why make changes to system process, products or
services?
269
through program management, escalation of issues and
reporting.
270
What approaches, if any, are currently being used for the
safety and security of your organization?
271
# 317 | Focus Area: Business Continuity Planning -
MANAGEMENT
272
Make sure your operation manages technology risks and
controls and program management.
273
overall success of large, complex initiatives.
274
(across multiple time zones) by interfacing with various
development, product management, safety, testing and
operations teams.
275
Ask the Director, Project/Program Management:
276
Ask the Program Management Coordinator:
277
Are there program management issues that require
attention?
278
# 295 | Focus Area: Product Development -
PRODUCT
279
Establish that your process coordinates public health
research and interventions through extramural program
management.
280
Ask the Director, Program Management - Telecommute:
281
# 285 | Focus Area: Workforce planning -
MANAGEMENT
282
MANAGEMENT
283
# 279 | Focus Area: FRACAS - MANAGEMENT
284
critical thinking, and problem solving skills, with a
(internal) customer service orientation.
285
How much organizations strategic planning is related to
the portfolio management?
286
When are security requirements considered within the
system development life cycle?
287
What kind of performance measures were incorporated
into contracts?
288
# 263 | Focus Area: Customer Satisfaction Survey -
MANAGEMENT
289
management, delivery, and continuous improvement.
290
program management.
291
New Product Introduction:
292
MANAGEMENT
293
Ask the Branch Manager:
294
# 243 | Focus Area: Security Management Program
- MANAGEMENT
295
# 240 | Focus Area: HCISSP - SECURITY
296
Make sure the f and a am applies both traditional
disciplines and innovative approaches to program
management, maximizing f and a performance and
efficiency, balancing budget constraints and increased
demand for services.
297
Ask the Head of Technology Program Management:
298
competitive advantages that can be used?
299