PABLO

WYATTT
C U S T O M E R
S E R V I C E
R E P R E S E N T A T I V E

PERSONAL PROFILE PROFESSIONAL HISTORY

Customer service specialist with more than 5 years of
experience in different companies and projects. With
extensive professional development and constant desire to
progress and find the best way to satisfy the client's needs.
Telus International Europe
Riot Proyect | Feb 2019 - present
As a frontline agent, I worked with a large number of tickets, as well
as chats, and calls.
In addition, and during the last year, I was in charge of managing the
work between the agents, which implied designing an efficient
distribution system based on the entry of tickets and SLAS.

ACHIEVEMENTS
-Institute an equitable system of work distribution
respecting SLAs.
-Valued as the best agent in telephone assistance within the
entire project on 4 occasions.
-Possessor of the fifth gem of infinity.
Appen
Search Engine Evaluator | 2016-2019
In charge of the review of search engine material. Verifying the
veracity and importance of results to specific searches.
SKILLS AND ABILITIES
- Information Security Management
- Knowledge of various platforms, Zendesk, Jira, Zopim, and
Stella.
- Financial Technology
- Network troubleshooting and computer repair experience.

LANGUAGES ACADEMIC BACKGROUND

Spanish - Native
English - Native Engineering
Galician - Native
Bachelor | Jan 2015 - Pending
University of Vigo

CONTACT DETAILS
Multi Platform APP Development
IDegree| Jun 2008 - Dec 2013
E-Mail- Elwyattone@gmail.com
Phone - +359 883 20 24 64 IES of Teis, Vigo