USMAN HAROON

PROFESSIONAL SUMMARY
Agile and adaptable staff leader with stellar work history,
motivational approach and upbeat nature. Skilled at training
usmanharon280@gmail.c employees and leveraging organized approaches to handle daily
om
planning, scheduling and customer service requirements. Forward-
thinking and industrious with diplomatic communication style
03353084766 focused on maximizing engagement and satisfaction.

Karachi, 12311 Pakistan

SKILLS
• Sales • Strategic planning
EDUCATION
• Scheduling • Sales and marketing
BBA
• Sales Training • Business Development
Iqra University , Karachi
• Sales Goals • Negotiation
DAE in CIT • Quality Management • Decision-Making
Aligarh Institute of
• Customer Relations • Self-Motivated
Technology, Karachi,
2021

Matriculation
The Vision School, WORK HISTORY
Karachi, 2018
April 2022 - Current
MSN Global Networking - Floor Manager, Karachi, Pakistan
• Created employee schedules to align coverage with forecasted
demands.
• Multiplied earnings through sales goal achievement, customer
service improvements and commitment to team objectives.
• Implemented challenging personnel and department goals to
drive performance.
• Executed department's promotions, markdowns and pricing to
drive sales and meet goals.

March 2020 - March 2022

SnJ Global Services - Team Leader, Karachi, Pakistan
• Mentored and guided employees to foster proper completion of
assigned duties.
• Built strong relationships with customers through positive
attitude and attentive response.
• Demonstrated knowledge of company mission and goals and
mentored employees in reaching objectives aligned with
company core values.
• Worked with colleagues to create prototypes for designs and
training materials.

March 2019 - March 2020

SnJ Global Services - Customer Care Representative, Karachi,
Pakistan
• Resolved concerns with products or services to help with
retention and drive sales.
• Leveraged sales expertise to promote products and capitalize on
upsell opportunities.
• Analyzed customer feedback for process improvements to
achieve long-term business objectives.
• Responded to customer needs through competent customer
service and prompt problem-solving.

February 2017 - February 2019

D-CACTUS - Customer Care Representative, Karachi, Pakistan
• Resolved concerns with products or services to help with
retention and drive sales.
• Leveraged sales expertise to promote products and capitalize on
upsell opportunities.
• Analyzed customer feedback for process improvements to
achieve long-term business objectives.
• Responded to customer needs through competent customer
service and prompt problem-solving.