Muhammad Faisal

Los Angles CA 90034

Availability: 2 week
Willing to relocate to Tampa Fl

SUMMARY:
 Over 8+ years of diverse experience as a Business Analyst in domains like Finance, Banking and Mortgage with
the aptitude to work independently and in teams to meet business deliverables with a result oriented approach.
 Expertise in creating Business Requirement Document (BRD), Functional Requirement Specification (FRS)
document, User Requirement Specification (URS) and Change Request (CR) document for system application
development.
 Extensive experience in tracing requirements throughout the development process and verifying adherence using
the requirements Traceability Matrix(RTM).
 Extensive experience in role as Senior Business Analyst with excellent knowledge to the full Software
Development Life Cycle (SDLC) methodologies, frame works and processes. Experienced in managing
requirements from project inception through release.
 Experience in implementation and integration by leveraging Agile Methodology.
 Experience gathering requirements through Joint Application Developments sessions (JAD) and Joint
Requirement Planning sessions (JRP), Walkthroughs, Interviews, Questionnaires and Brainstorming with end-
users, clients, stakeholders and the IT group.
 Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
 Expertise in diverse Retail Banking sectors including lending, deposits, payments, cards, trade finance, treasury,
KYC, AML, Payment system.
 Good experience on Online Banking, Retail Banking, E-Commerce, Online Transaction Processing and Electronic
Fund Transfer.
 Strong knowledge in Bank Clearing System, Electronic Funds Transfer (EFT). General understanding of
Accounting process including general ledger and account reconciliation.
 Experience on Mortgage Loan Originating, Loan Servicing, Loan Modification, and Commercial Lending systems
like Loan IQ. Familiarity with Consumer Lending Processes.
 Strong experience in processing knowledge of EFT payments processing through Automatic Clearing House
ACH, Credit Cards, Check Processing, Third party payments and European payments knowledge.
 Strong knowledge in products like savings account, checking account, money market , Time deposits, Certificate
of deposit(CDs), KYC, AML,ATM, loans, credit, mortgage, asset & liability products, cash management , Foreign
Exchange Internet baking, wire transfers(EFT, ACH, payments) and SWIFT.
 Experience in ACH process on large volumes of credit and debit transactions in batches and ACH credit transfers
including direct deposit, payroll and vendor payments.
 Extensive knowledge in Automated Clearing House (ACH), Bank Clearing System, Electronic Funds Transfer
(EFL), and General understanding of Accounting process including General Ledger and account reconciliation.
 Performed Data Profiling of current state of data in the Data Warehouse by doing Data Analysis using SQL
Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for the same.
 Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
 Strong knowledge in SQL Server disaster recovery, backup/restore, migration and upgrade participated in disaster
recovery drills.
 Extensive experience in Text Analytics, generating data visualizations using R, Python and creating dashboards
using tools like Tableau.
 Experienced in troubleshooting and performance tuning of reports and resolving issues within Power BI and
Tableau Reports.
 Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence
diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application
functionality designs using IBM's Rational Rose.
 Advanced proficiency in Microsoft, particularly Word, Excel, PowerPoint, and MS Project and expertise in
Analyzing and Summarization of data using Excel.
 Strong experience with Test Case Management using Mercury Quality Center, Black-box testing, device testing,
integration testing, regression testing, User Approval Testing (UAT).
 Expertise in developing QA Test Plan, Test Conditions, and Test Cases; ensuring testing of software both before
and after completion.

Education: PhD in Global Leadership and Change from Pepperdine University

Professional Experience
Union Bank, San Francisco, CA NOV 2019 – Present
Sr. Business Analyst
Responsibilities:
 Gathered analyzed, documented business and technical requirements from both formal and informal sessions and
validate the needs of the business stakeholders.
 Co-authored business requirements document with project teams. Extracted, discussed, and refined business
requirements from business users and team members.
 Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity
Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Business
Process Models.
 Supervised and managed project throughout SDLC to ensure that project management methodology based on
RUP is followed during the project lifecycle using MS Project.
 Describe the requirements of Banking Web Portal Application for Capital Banking, Mortgage and Retail Banking to
the development team manager.
 Conducted extensive data analysis of different data bases which were going to be part of the application to
understand the attributes, schema and data structure.
 Interacted with the Client Onboarding Risk and Controls team to establish a quality assurance program for Client
Onboarding to include methodology and sampling methods and ensure compliance with policy and regulatory
requirements.
 Organized the project into phases to impose management control using stage-gate reviews such as high-level
user stories, test scenarios, Dimension modeling, Client reference data, Data Mapping, ETL etc.
 Created flow chart diagrams using MS-Visio and BPM modeling.
 Involved with the technical teams during implementation such that right business requirements are being
translated into the system by using Loan IQ.
 Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and
participated in Stakeholder Management to communicate effectively with them.
 Used Rally tool for requirements management and tracking user stories in a sprint and product backlog.
 Tracking business reporting issues on JIRA by creating problem statements that help breakdown the underlying
issue.
 Worked on Traceability Matrix table to uniquely identify and trace the business requirements to general design to
testing as to prove that the requirements have been developed into a solution and that it has been tested and
tracked.
 Provided multiple demonstrations of Tableau functionalities and efficient data visualizations approaches using
Tableau to the senior management at the client as part of the BRD.
 Involved in data validation of the results in Tableau by validating the numbers against the data in the database
tables by querying on the database.
 Working on Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL
queries to filter data within the Oracle database.
 Created various Reports and Dashboard with Tableau and Power BI to gain and gather insights
 Wrote PL/SQL script to extract accounts payable data from API file to send to MAINFRAMEORACLE, advanced
PL/SQL programming.
 Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress
testing and UAT (User Acceptance Testing)
 Participated user acceptance testing cycle; worked with business users to define business scenarios, user
acceptance test cases and user acceptance criteria.

SunTrust Bank, Atlanta, GA AUG 2017 – OCT 2019

Business Analyst
Responsibilities:
 Acted as a liaison between Line of Businesses (LOBs), Technology Partners (Source Applications) and
implementation team.
 Conducted JAD sessions with business and other Tech partners.
 Conducted meetings with business to gather the business requirements and reviewed the requirements,
understood the system and workflow, and converted those requirements into Functional Requirements.
 Chaired and attended day-to-day project meetings to discuss the outcome of implementation processes, testing
efforts, time lines, etc. Wrote and distributed meeting minutes.
 Involved in conducting comprehensive business risk assessments and risk profiling for various process and
operations of clients.
 Worked with the procedures of Banking & Regulatory Compliances - Anti-Money Laundering (AML),
Customer Identification Program (KYC/CIP), CCAR Regulatory Reporting and Confirmed that BSA/AML Policy
and Procedures and satisfies regulatory requirements were consistent with the information.
 Communicated the status of project to different line of businesses and teams.
 Proactively monitored project, identified scope/requirement changes.
 Business Requirements Gathering, Business Process Flow, Business Process Modelling and Business Analysis.
 Analysing existing information system process flows to ensure accurate aggregation of financial data from multiple
systems for consolidated financial reporting.
 Identified project impact and escalated/notified management and project team as necessary.
 Involved in data mapping and data validation and created various data mapping documents.
 Conducted extensive analysis of KYC data to understand the attributes, schemas and data structures.
 Maintained and created Enterprise wide Test Cases for Subject Matter Expert Testing, Oracle Mantas Testing and
Integrated Systems Testing (IST).
 Verified all aspect of Client Identification Program (CIP) and necessary account opening documents are provided
and in accordance with know Your Customer (KYC) and Bank Secretary Act (BSA) standards.
 Worked closely with development and QA teams to ensure the understanding of requirements and implementation
met business expectations.
 Involved in analysis of KYC data to understand the attributes, schemas and data structures.
 Conducted Data Analysis of customers by using QlikView and excel reports.
 Identified, logged and provided resolution of defects in ALM. Added value by anticipating needs and potential
 Worked extensively with Microsoft Excel (Macros, VLOOKUPS, and Pivot Tables). Proficient Microsoft Word,
PowerPoint, Access.
 Involved in designing mock-up User Interfaces and Wireframes to communicate visual data flow to the end users
with the help of iRise and MS Visio.
 Involved in documenting enterprise risks and key controls through detailed process flow maps and narratives
including business continuity plan.
 Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
 Involved in migration of various objects like, stored procedures, tables, views from various data source to SQL
Server.
 Involved in testing operating effectiveness of the controls over financial reporting and UAT.
 Involved in writing SQL queries to help user with User testing.
 Coordinated End to End Testing activity and UAT.

Signature Bank, Manhattan, NY APR 2016 – JUN 2017

Business Analyst
Responsibilities:
 Worked on Documented Business Requirement Document (BRD), Functional Specification Documentation, and
System Requirement Documentation, using UML methodologies.
 Worked on procedures of Banking & Regulatory Compliances - Anti-Money Laundering (AML), Customer
Identification Program (KYC/CIP), CCAR Regulatory Reporting, Dodd-Frank Act.
 Participate in configuration of IHC Reporting System and other in-house reporting software /systems.
 Involved in Trading System and related feeds in INTELLIMATCH Recons which deals with Product and Services
like Fixed Income, Derivatives, Options, Equities, Cash Securities, OTC Derivatives, Global Foreign Exchange,
Loans, Global Money Markets, Options, and Asset Servicing etc.
 Involved in designing, developing and maintaining reference data for IHC CCAR and regulatory reporting.
 Worked on Methodologies & Governance frameworks for CCAR, ALLL/CECL, Stress Testing, Capital Planning &
Regulatory Reporting for Consumer & Commercial Credit portfolios with Fixed Income trading desks.
 Worked on derivatives and Cash Securities trade capture, processing, execution and risk management.
 Co-ordinate CCAR/ACL Model Risk Governance procedures and processes in support of the LOB.
 Worked with CCAR team on delivering of the Basel capital regulatory results to serve the CCAR various reporting
forms.
 Support Regulatory or Legal requirements such as SEC rule changes, formal regulatory inquiries regarding any
Listed Derivatives trade capture or execution systems.
 Participated in Regulatory Reporting and CCAR teams and assisted the team with their data needs and performed
UAT tests on their new models.
 Involved in updating Data mapping documents and business requirement documents based on database
changes, business rules or selection criteria.
 Worked on Derivatives desk such as investigations, adjustments to trades, manual EV uploads, etc.
 Involved in regression testing the information or data using SQL skills, data governance and carrying data
stewardship skills creating data dictionaries.
 Create the data model, design the ETL process approach, identify the metrics, KPI's from the data and design the
mockups to present the data on Tableau dashboard.
 Assisted the execution of CCAR stress testing framework including gathering requirements of multiple stress
scenarios and defining data elements required by stress tests.
 Involved in implementing functional and technical designs of reporting systems by working in conjunction with the
ETL, Support, BI Reporting and Business teams to ensure alignment with current and future business and IT
strategies and opportunities.
 Integrated data from disparate systems to give holistic reporting across Global information solution centre.
Ensured the accuracy of data mappings and master data Management (MDM) best practices across the Business.
 Co-ordinated the resolution of identified data issues, tested new feeds to a data warehouse, Validated existing
warehouse data.
 Created interactive dashboard and Reports in Tableau for monitoring the operation performance on day to day
basis.
 Worked on the Business Intelligence tool evaluation process and presented findings and recommendations on
Tableau as a reporting tool to the management .
 Involved in data analysis skills using SQL and transforming and mapping data helping perform regression testing,
gap analysis and impact analysis.
 Worked on all aspects of business analysis, reporting, database management, and financial analysis. Conducting
Smoke Testing, UAT testing, User Interface testing, functional testing, Integration testing, Regression testing,
Back- end testing, UI testing, Parallel testing, Rules testing.

Loan Depot LLC, Foothill Ranch, CA JAN 2015 – FEB 2016

Business Analyst
Responsibilities:
 Documented functional specifications to automate the loan approval process for home Mortgage (online
application, workflow - for the credit department, upon approval the system routes the application to the
underwriters for review)
 Acquired in-depth knowledge of the banking industry (Mortgage, Assets, and Accounts Receivables/Accounts
Payables etc)
 Responsible for working Loss Mitigation Audit Issues on the Mortgage Service Release Team, verifying all
releases meet requirements and meet the SLA's. This includes risk, legal and complianceissues plus Portfolio and
Transaction Management interfaces.
 Involved in various business operations and helped the organization to create the cost-effective production
document with increased quality and efficiency method.
 Involved in documenting the business process by identifying the system requirements and Data Setup
requirements.
 Created High Level Design document (HLD) and Small Project documents (SPD) for client engagements.
 Created Data Mapping to map all the Source fields with the CDM tables.
 Created test plan and test cases of the business process or Applications and store it into Quality Center.
 Arranged meetings with managers and other Business Analysts to understand the various plans, their business
process and functionality in detail.
 Identifying new process, find out the gaps on existing process, creating training modules for new process
development and Implementation.
 Manages CDM resources in accordance with project schedule.
 Involved in System Integrated and User Acceptance Testing.
 Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life
cycle.
 Worked in creating dashboard analysis using Tableau Desktop, including information of car rental records,
analysis covered customers, days of rental, service region, travel type and etc.
 Developed Test Plans and Test Cases according to Business Requirements.
 Provided clear and concise documentation regarding requirements management plans, Functional Requirements,
supplemental Requirements, Test Plans and Test Cases.
 Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the
development team regarding defect status and fixes on a daily basis.
 Involved in generation and execution of SQL queries.

PNC Bank - Pittsburgh, PA NOV 2013- DEC 2014

Business Analyst
Responsibilities:
 Gathered User and Business level Requirements for Stakeholders from various departments like Accounting
/Finance and Information Systems and designed the business requirement collection approach based on the
project scope using AGILE methodology.
 Interacted with compliance department and SMEs in the laws/act of compliances.
 Conducted KYC/AML investigations ensuring that risk details are complete, accurate and current with a
comprehensive understanding of investment products and global/local procedures.
 Effectively conducted AML /KYC formality reports on questionable accounts and transactions.
 Performed the required KYC screenings on customers documenting the information obtained on the client's as
required by global KYC procedures.
 Assisted in the administration and review of Client Risk Scoring, Client Identification and KYC documentation
oversight/management requirements.
 Gathered Functional specs to help compliance officers to implement CIP (Customer Identification Program), CDD
(Customer Due Diligence) and EDD (Enhanced Due diligence) process.
 Prepared the ETL mapping specifications to extract data from the existing system to the AML compliance data
marts.
 Provided Data Mapping Documents by MS Excel for the automation rating risk score purpose.
 Implemented Workflow Diagrams and Use Case Diagrams by MS Visio to help IT team to get a better
understanding of the customized requirements
 Interacted with KYC analysts to execute investigations based on Client On-boarding profiles, Maintenance,
Transaction Monitoring referrals, Government sources and Referrals from business partners and other control
areas.
 Coordinated in writing test plan, test cases and test scripts in HP Quality Center.
 Assisted the QA team in reviewing test cases, test plans and tested the final application for usability testing to
verify whether all the requirements were met and Generated reports using Crystal Reports.