43 Burlington Gate

Apartment #5

Hope Close

Kingston.

November 30, 2022

Mrs. Graham

General Manager

K.T.T.S.M Global Insurance Company

45 New Kingston Road

New Kingston Plaza Suite 7-10

Kingston

Dear Mrs. Graham,

I am writing this letter to express my dissatisfaction as I have tried to contact your office on

several occasions regarding my previous bill and car insurance policy. On the 16th of September I

visited your office and encounter the worse costumer service experience in my life. Firstly, I was

handled by your front desk agent Karen out of context as she was very disrespectful and rude. I

then asked to speak to the Manger where I was told that I would have to write a letter because

“Due to the Covid-19 protocols she is not seeing anyone face to face” My policy number is

Z100987. On the 14th of September 2021, I received my monthly insurance bill via mail. Upon

reviewing my bill, I noticed a significant change in the policies as well as a drastic increase in

my monthly car insurance coverage. Apart from being enraged that I was not advised of these
new policies, I am being charged from something that has no explanation to. The overall cost of

my insurance is $165,000 Annually and the payment plan that I selected requires me to pay

$82,500 bi-annually. Now, there is a whopping $ 252,800.84 outstanding payment that is due on

the 1st of October 2021 that I would need answers to and no one in office is willing to assist me.

I have been a loyal client for the past 35 years and I have never met in an accident or missed

a payment additionally I have been in this plan for 6 years and I have never seen a situation like

this. Below I have attached a copy of the bill and my older bills and receipts. I look forward to

your speedy responds regarding this critical issue.

Yours Truly,

Romaro Dixon