QTR 4 Week 5

Nathanael Diez 10-Matapat

II.

1.satisfy

2.apology

3.verify

4.empathy

5.offer

III.

1. 1

2. 2

3. 3

4. 4

5. 6

6. 7

7. 5

IV.

Customer Complaint: “I’ve been waiting here forever!”

Response: “I realize that, and I really appreciate your patience. We’re doing our best to make sure we
get this issue resolved quickly.” Unfortunately, sometimes the customer has just to wait due to a variety
of reasons. Acknowledge the fact but don’t blame it on some managerial short-coming like
understaffing. 

Customer Complaint: “Your prices are too high!”

Response: Well, our service will make you sure that you will get the satisfaction that will meet to our
prices
Customer Complaint: “Why does it like this? It supposed to be served hot!”

Your Response: I’m so sorry I’ll tell the chef your complaint and as for making it up to you we will give
you free appetizer

V.

I learned that you need to have a lot in a patience customer and always respect them

VI.

1. True
2. False
3. True
4. True
5. True

VII.

1. it can help you understand the problems your customers are having with your products and

2. They are extremely beneficial to your business because they reveal numerous anticipated
opportunities for growth

3. You may not see your mistakes but those people make you realize what you need to correct to make
your business better