Uma Mahendra

Salesforce Developer

Contact: (937)619-9479
Email: 1mahendratalasila@gmail.com

Summary:

❖ Salesforce developer with over 8+ Years of experience, primarily in customization and configuration
with excellent experience as an out of box Salesforce Admin as well as developer.
❖ Broadly involved in Salesforce.com advancement life cycle, application configuration designs, mix
examples and arrangement arranging.
❖ Experienced working in Cross functional teams to identify business requirements.
❖ Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement
engineering, architecture design, development, enhancements, testing, deployment and maintenance
of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications.
❖ Experience on Salesforce Lightning UI using LWC (Lightning Web Components).
❖ Hands - on experience in building responsive applications by creating Lightning components
(Client/Server-side controllers) using aura framework, Salesforce LDS styling.
❖ Extensive knowledge in implementing, configuring and customizing Salesforce solutions.
❖ Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud.
❖ Experience in writing business logic using Apex Classes and Triggers.
❖ Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation
Rules etc.
❖ Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts,
Leads, Campaigns, Opportunities, Activities, Dashboards and Reports.
❖ Extensive experience on working with custom objects, custom fields, Pick lists, page layouts, Workflow
Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders,
report extractions to various formats.
❖ Good experience in Salesforce Lightning in order to develop lightning components.
❖ Highly Skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user
interface and better interaction of pages. Worked on the Salesforce1 Platform to build Mobile App by
enabling Lightning Components.
❖ Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader and wizard.
❖ Used different data tools - Apex Data Loader, Force.com, Import Wizard, SFDC Data Export and Mass
Delete.
❖ Experience working with Eclipse IDE and Force.com Plug-in environment.
❖ Extensive exposure with Solution Design teams, Business Analysts, Performance and Architecture,
Business Users Group and QA teams and provided assistance to the Project Management Teams
implementing new business processes with excellent interpersonal and communication skills.

TECHNICAL SKILLS:

Skills: Salesforce CRM out of box features, Apex Programming, LWC.

Tools: VS code, Bit bucket, Source Tree, JIRA
Others: MS Office Outlook, Word, Excel, PowerPoint
SDLC Methodologies: Waterfall, Lean and Agile Methodology
PROFESSIONAL EXPERIENCE:

Client: - Huntington National Bank, IN Dec 2020 - Present

Role: Salesforce Developer

Responsibilities:

❖ Participated in application enhancement meetings and design sessions, application development, application
maintenance, and helping with change management for IT projects within Salesforce application.

❖ Developed Lightning components for more interactive interfaces to end users, which help in sales
enhancements.

❖ Designed, and developed Apex Classes, Batch classes and future methods, Test Classes, and Apex Triggers for
various functional needs in the application.

❖ Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve
data from various API's and display them on to the component.

❖ Designed, implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs,
Custom Apps to suit the needs of the application also created various Profiles to enable the Service Cloud
specific to them.

❖ Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per
business requirement.

❖ Worked on Lightning Process builder flows.

❖ Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

❖ Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report
Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for
different user profiles based on the organization’s need.

Environment: Salesforce CRM, Force.com Platform, Visual Studio, Data Loader

Client: - Wells Fargo, St Louis, MO July 2019 – Nov 2020

Role: Salesforce Developer

Responsibilities:

❖ Developed Lightning apps using Lightning Components and made them compatible with the Salesforce1
mobile app.

❖ Implemented Salesforce Lightning Components for a small set of users for customizing reports and
dashboards.

❖ Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for
different standard and custom objects in lightning experience.
❖ Worked with External objects.

❖ Interacted with various business user groups for gathering the requirements for Salesforce implementation
and documented the Business and Software Requirements.

❖ Used field level security along with page layout to manage the visibility and accessibility of fields for different
profiles.

❖ Built mobile application using Salesforce1 Lightning Components, Controllers, Handlers, Events and Aura
components.

❖ Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports
and Dashboards.

❖ Designed, Developed & deployed various APEX Classes, Triggers, also various Schedule, Batch and Future
based Apex classes to implement the custom functionality. Developed triggers which added automatic
templates to fire to the respective users.

❖ Wrote triggers to process incoming service e-mail requests from customers to automatically create new case
records.

❖ Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and
Import Wizard.

❖ Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.

❖ Implemented Web to Case, Email to Case functionalities to provide better customer support to the
customers.

❖ Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

❖ Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

❖ Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

❖ Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports
and Dashboards that monitors the Knowledge Base.

❖ Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

❖ Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader

❖ Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the
Governor limits in Salesforce.com.

❖ Implemented SFDC Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing
teams.

❖ Designed various types of Email templates for auto response to customers.

❖ Developed several custom reports to better assist managers and also report folders to provide report
accessibility to appropriate personnel.
Environment: Salesforce CRM, Force.com Platform, Visual Studio, Data Loader

Client: - Genpact, INDIA Dec 2016 – June 2018

Role: Salesforce Developer

Responsibilities:

❖ Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch
and Future based Apex classes to implement the custom functionality. Developed triggers which added
automatic templates to fire to the respective users.

❖ Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom
console components, highlight panel and interaction log.

❖ Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and
Import Wizard.

❖ Implemented Web to Case, Email to Case functionalities to provide better customer support to the
customers.

❖ Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

❖ Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

❖ Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports
and Dashboards that monitors the Knowledge Base.

❖ Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

❖ Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

❖ Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the
Governor limits in Salesforce.com.

❖ Designed various types of Email templates for auto response to customers.

❖ Developed several custom reports to better assist managers and also report folders to provide report
accessibility to appropriate personnel.

❖ Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a
feedback custom report.

Environment: Salesforce CRM, Force.com Platform, Visual Studio, Data Loader.

Company: Value Labs, Hyderabad, India Jun 2014 – Nov 2016
Role: SFDC Admin

Responsibilities:

❖ Interacted with Business users for requirements gathering, analysis and development.
❖ Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards,
Events and Tasks.
❖ Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
❖ Worked as an architect to finalize architecture specifications, and created design as it relates to the
customization and/or integration of a CRM system (Sales, Services and Repair Processing).
❖ Implemented Pick lists, Dependent Picklists, lookups, Master detail relationships, validation and formula fields
to the custom objects.
❖ Worked on various Implementation in Health Cloud, Service Cloud & Sales Cloud
❖ Implementation of Data Loader for loading the data.
❖ Developed business documents for Salesforce.com Custom objects.
❖ Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
❖ Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner
WSDL.
❖ Developed several Custom Reports & Dashboards to better assist managers and report folders to provide
report accessibility to appropriate personnel.
❖ Provided the training to Business users about the system.
❖ Implemented Pick lists, Dependent Picklists, lookups, Master detail relationships, validation and formula fields
to the custom objects.

Environment:Saleforce.com CRM, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow &
Approvals, Reports, WSDL, Windows.

Education:

❖ M.S in Computer Information Sciences.

Certifications:

 Salesforce admin

 Salesforce developer PD1