Mohammad Ahmad

Nizam block Allama Iqbal Town,

LAHORE - PAKISTAN
Contact No. 03004473568
E-mail: ma0084091@gmail.com

Career Objective
To participate & lead towards the growth of a dynamic and reputed organization, operating in a
challenging environment, with prospects of enhancement of professional skills and career
development.

Educational Qualification

 Year of Passing Qualification

 2022 B.A (General)

Continue…
 2014 F.A (ICS)
Govt. Degree Collage Burewala, Multan
 2011 Matriculation (Science)
Govt. High School Jaman Shah

Professional Experience
From-To Designation
2015 January – 2016 August Hardware Engineer

 Assisted in troubleshooting user problem relating to operating system issue,

network connectivity upgrdation, MS office products configuration and
system hardware diagnosing.
 FBL, BAHL, SBL, Samba, Barclays bank & Royal and Emirates Airline services.
 Manage all FCR quires
 Coordination with vendor for faulty equipment’s and warranty claim
 Hardware Support
System (PC,VDI)
 Cabinet management and harnessing of multiple banks
 Router & switch installation
 I/O installation
 Laying network cables

From-To Designation
2016 august – 2018 January IT Support Officer

 Installing and configuring Server hardware operating systems and

applications.
 Troubleshooting system and network problems, diagnosing, and solving call
center application or software faults.
 Provide support for laptop, desktop printer and scanner.
 Coordinate with network and hardware vendors for related issues.
 Vendor coordination for Printer, Scanner and system hardware issues.
 Data center monitoring and coordination with vendor about branches
network related issue.
 Talking staff or clients through a series of actions, either face-to-face or over
the telephone, to help set up systems or resolve issues.
 Managing Active Directory Accounts.
 Setting up new users' accounts and profiles and dealing with password
issues.
 Working continuously on a task until completion.

From-To Designation
2018 January – till now Resident Engineer in Faysalbank

Working at SES Pakistan to provide I.T support & Outbound call Center at Bayer
Pakistan

 Assisted in troubleshooting user problem relating to operating system issue,

network connectivity upgradation, MS office products, X-lite Softphone
configuration and system hardware diagnosing.
 FBL, Alfalah, Alliedbank, Samba, & Royal and Emirates Airline services.
 Coordination with vendor for SIP, PRI’s issues to resolve
 Application Support, System (PC,VDI)
 I/O installation (Linux, Centos, Apache, MysqL etc.)
 Laying Server Machines
 Provide fully remote service support to all FBL central users web & server
base applications software’s like Symbols 8.5, Seibel, etc.
 Configuring hardware and software, setting up peripherals such as printers
or scanner, repairing equipment
 Virtual Desktop Infrastructure (Thin Client) project Installation,
Configuration & troubleshooting.

Skills

 Project Management Skills

 Troubleshooting Skill
 Team Player
 Fast learner and eager to meet challenges.

 Focusedandself-motivatedtocompletetasksefficientlyandeffectively.

 A good team worker

 Multi-Tasking and Supervision