Cleartrip Mobile Application User Guide

v 1.0
Jan 2009

Downloading and installing the Cleartrip Mobile Application

There are multiple ways to download and install the Cleartrip mobile application: 1. Send SMS CT to 56300. You will get an SMS reply with the download link in it. Click on the link to open it in the browser (otherwise, you can open the browser manually and type the link if phone doesnt allow to click on the link) and follow the instructions to download. 2. Visit www.cleartrip.com/mobile on a web browser, and enter mobile phone number on the box besides Mobile Application. You will get an SMS with the download link in it. Click on the link to open it in the browser (otherwise, you can open the browser manually and type the link if phone doesnt allow to click on the link) and follow the instructions to download. 3. Direct downloads of the mobile application can also be done by visiting wap.mobisoc.com and clicking on the Cleartrip link. Please follow the instructions to download on the page. In case your phone isnt supported yet, a message will be shown on the download page. A list of supported phone brands and models will be shown in a dropdown. You can click and choose the model closest to their phone to try the application on their phone however, normal functioning of the application is not guaranteed on unsupported models. Once downloaded, the phones browser will ask whether to install the application. You should click Yes or Proceed in this case. Some phones might also ask whether to trust the application vendor (Mobisoc Technology) before installing; you should click Yes or Proceed in this case.

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Starting the Application

After installation, you can anytime go to the Applications section on mobile phone to start the Cleartrip Mart. On some phones, this section might be called Installations or Games or under the section My Own inside Applications. The Cleartrip Mart would show various icons after startup, the default selection being Cleartrip application. You have to click on Cleartrip icon in the Mart to start the application.

Application Screens
Main Menu (Home Screen)

When you start the Cleartrip application, the application would show the Main Menu screen. You can select any of the 3 options available Flights, Hotel Booking, View Bookings In Phase 1 of the mobile application, choosing Hotel Booking would display Cleartrip Hotel Booking coming soon on mobile! and would return the user to Main Menu afterwards.

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Flight Search Screen

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The Flight Search screen allows you to: 1. 2. 3. 4. Select Origin and Destination cities Select Departure Date Optionally select Return date if opting for a Return Flight Select the number of Adults (minimum 1), Children (minimum 0), and Infants (minimum 0) traveling (the default chosen is 1 Adult) 5. Optionally select the Cabin type Business / Economy (the default chosen is Economy) 6. Optionally select specific Airline to search for (the default chosen is Any, which results in a search across all airlines) The left-side Options menu allows you to: 1. 2. 3. 4. <Change> - Change the selected field <Search> - Initiates the Search for flights Reset Resets the search screen to default chosen values About Shows information about the application

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Booking
Essential Optional

Flight Tickets

Choose Flights the Main Menu Screen

On Flight Search Screen, Select Origin, Destination cities, Departure (and Return) dates, Number of Passengers to travel

On Flight Search Screen, Optionally select the cabin type (default is Economy) and Airline preference (default is Any)

Review Fare Rules for any Flight Detail by Options -> Fare Rules.

Browse and View Details of flight search results, Sort by Airlines / Dep Time / Arr Time / Price. Select Proceed to confirm.

Select <Search> to get flight search results

Review details and Total Price on Review Itinerary screen. Choose Book to proceed.

Enter Passenger Details and Credit Card Billing Information (secure) on the Billing Screens.

Congratulations! Youll get the Trip ID on Booking Confirmation Screen, and also via SMS and E-mail.

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Booking Flight Tickets

Steps: 1. Main Menu Screen: Choose Flights on the Main Menu Screen 2. Flight Search Screen: a. Choose From and To cities the default are New Delhi and Mumbai b. Choose Date of travel c. Choose Return Flight if youre searching for a round trip, otherwise, skip this field d. Choose Number of Adult, Children, and Infant passengers traveling. The default is 1 Adult. e. Optionally, pick the type of cabin class to search for (Economy/Business). The default is Economy. f. Optionally, pick a specific Airline to search for. The default Any searches for all Airlines.

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3. Search Results Screen: Review flights and corresponding prices. Select any flight and click, or press Options->View Details to view detailed information about the flight.

You can also sort the results by Airlines, Price, Departure Time, or Arrival Time using the Options menu. By default, the results are sorted by Price.

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4. Flight Details Screen: View Details and Fare Rules for the Flight youre interested in. Once youve decided which flight to travel with, select Proceed.

If youve selected a Return Flight, youll also get to select the return journey flight.

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5. Review Itinerary Screen: You can review the itinerary you selected Departure flight (and Return, if applicable) details, and the total price payable. Choose Options->Book to proceed.

6. Passenger Details Screen:

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7. Billing Address Screen: Enter the billing address information

a. b. c. d. e. f. g. h.

First Name Last Name Address City State PIN Code Mobile Number (this is the number where Trip ID SMS will be sent) Email (Optional field, this is the e-mail where Trip ID information will be sent).

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8. Payment Screen: Enter the payment information

a. b. c. d. e.

Name as on Credit Card Credit Card Type (Mastercard / Visa / Amex / Diners Club) Credit Card Number Expiry Date CVV Number

9. Order Details Screen: After successful payment, the Booking Confirmation Screen will be shown with the Trip ID. The Trip ID and Ticket information will also be sent to you via SMS and Email.

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Viewing Details of a Booking You can view the schedule of a booking by supplying the Trip ID and last name of passenger in the View Bookings screen, as shown below.

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Information/Error Screens:
The application could not retrieve information from the Internet. Please check phone connectivity and try again. This error message indicates a problem in Internet connectivity. In case this is a temporary connectivity issue, retrying the same action might resolve the problem. Otherwise, you should check Internet access configuration on the phone. The payment transaction might not have been completed successfully. Proceed to check the status of transaction? This screen is shown in case of a possibility of payment-related issues. The mobile phone could not get a confirmation in time, and hence you are asked if the status of the payment transaction should be checked again. The user should press Proceed in this case. If this message is shown again, the you should call Cleartrip directly.

In other scenarios, you will be shown error message appropriate to the situation. You can call upon Cleartrip support for any assistance required.

2009 Cleartrip Travel Services Private Limited