STRATEGIC

SCORECARDS
AND WHY IS IT IMPORTANT?
 The Balance Scorecard

Four Perspective of Scorecard

TOPIC 12 : Advantages and Disadvantages of BSC

SCORECARD
Critical Success Factors

Benefits and examples of CSF

Sustainable Value Creation

4 Keys of SVC
BALANCE
SCORECARD
[BA-LƏN(T)ST'SKÓR-,KÄRD]

A STRATEGIC MANAGEMENT PERFORMANCE

METRIC USED TO IDENTIFY AND IMPROVE

VARIOUS INTERNAL BUSINESS FUNCTIONS

AND THEIR RESULTING EXTERNAL

OUTCOMES
 OBJECTIVE
The balance scorecard system aims to provide a more
comprehensive view to stakeholders by complementing
financial measures with additional metrics that gauge
performance in areas such as customer satisfaction and
product innovation.
 WHAT ARE THE FOUR
PERSPECTIVE OF SCORECARD?
IT REQUIRES FOUR THINGS:
01
FINANCIAL OR STEWARDSHIP
◇ views an organization's performance
and the use of financial resources
02
CUSTOMER/STAKEHOLDER
◇ views organizational performance from
perspective of the customer or key
stakeholders the organization is designed
to serve
 WHAT ARE THE FOUR
PERSPECTIVE OF SCORECARD?
IT REQUIRES FOUR THINGS:

03
INTERNAL PROCESS
∆ views the quality and efficiency of an
organization's performance related to the
product, services or the other key business
04
ORGANIZATIONAL CAPACITY OR LEARNING
GROWTH
∆ views human capital, infrastructure,
technology, culture and other capacities that

processes are key to breakthrough performance

× Brings structure to business strategy
× Makes communication easy
× Facilitates better alignment
× Connects individual worker to
organizational goals

ADVANTAGES
&
DISADVANTAGES
× It must be tailored to the organization
× It needs to buy-in from leadership to be
successful
× It can get complicated
× It requires a lot of data
 IMPORTANCE.
Companies have a number of options available to help
identify and resolve issues with their internal processes so
they can improve their financial success. Balanced
scorecards allow companies to collect and study data from
four key areas, including learning and growth, business
processes, customers, and finance. By pooling together
information in just one report. companies can save time,
money, and resources to better train staff, communicate
with stakeholders, and improve their financial position in
the market.
CRITICAL SUCCESS
FACTORS
A STRATEGIC MANAGEMENT PERFORMANCE

METRIC USED TO IDENTIFY AND IMPROVE

VARIOUS INTERNAL BUSINESS FUNCTIONS

AND THEIR RESULTING EXTERNAL

OUTCOMES.
BENEFITS OF
It's frequently crucial for managers and project team leaders

to understand how to assist their employers in achieving

CRITICAL
success. Critical elements can help businesses expand their

capacities and make the most of their resources to finish a

project or accomplish a larger organizational objective. The

SUCCESS following are some of the main advantages of identifying

essential success factors:

FACTORS
◇ They can help companies achieve greater success

◇ They can help optimize performance measures

◇ They can help streamline processes

EXAMPLES OF CRITICAL
SUCCESS FACTORS
Increased customer satisfaction

Better customer relationship

Minimized project risks

Improved product quality

Low-cost designs
 SUSTAINABLE VALUE
CREATION
Sustainable value creation is not a brand-new concept. It has long been used by researchers and
professionals in the subject of sustainability. The process of incorporating three factors—
environmental, social, and economic—into a company perspective is known as sustainable value
generation. It is also a style of thinking about business and sustainable development that takes
into account the interests of all stakeholders, including consumers, employees, investors,
suppliers, and communities, as well as the effects that operations and products have on the
environment. Furthermore, it emphasizes long-term growth rather than short-term gains and
acknowledges the existence of numerous capitals, including natural, social, and economic
capitals.
4 KEYS OF SUSTAINABLE
VALUE CREATION
FOR FURTHER QUESTIONS, PLEASE
SEND YOUR EMAIL TO
BALANCESCORECARD@ESITE.COM

THANK
MEMBERS:
Fernandez, Janelle Frances

Moraño, Cherry Aslie

YOU
San Luis, Marilou

Canva