Professional Documents
Culture Documents
User Journey Map
User Journey Map
Goal: Find a online payment app for to get rid of a hand cash payment or a physical payment
A. Go to the A. Describe that you A. When the project A. Check that app A. Paid the
software house don’t want to deal in completed accept payment developer
B. Hire a freelancer a physical payment B. Test the app B. Check that the B. Use the app and
TASK LIST C. Hire any B. Describe the C. That’s the works app also deal in enjoy
developer structure of a app properly crypto
C. And want a online C. The app accept
app all types of payment
User emotion User emotion User emotion User emotion User emotion
FEELING Confused Describing Experiencing Checking Glad
ADJECTIVE Hopeful Expected Testing Satisfied Excited
Area to improve Area to improve Area to improve Area to improve Area to improve
IMPROVEMENT
More experienced New problems Testing more Better checking Paid high amount to
OPPORTUNITIES
developer appears efficiently get better result