01/11/2022

Revision of Commissions & Charges Table

Dear Customer,

We would like to inform you that Hellenic Bank has revised its Commissions & Charges Table, effective
as of 02/01/2023.
The changes being applied, aim to contribute to the Bank’s digital transformation, by optimising our
branch operations and automations, so that we can enhance our customer experience by matching
your unique needs.
That being said, we would like to remind you that the Bank offers alternative products and services to
simplify your daily banking transactions, completely free of charge. Please see the attached document
for more information. Our Customer Contact Centre is also available to answer any questions you may
have.
For your convenience the upcoming changes are attached to this letter. Additionally, the revised
Commissions & Charges Tables can be accessed online via this link:
https://www.hellenicbank.com/en/charges and print versions are available at the Bank’s branches.
If you do not agree with the revised Commissions and Charges, you have the right to inform the Bank
in writing and close your account. You will not be charged for closing Payment Accounts (Current
Accounts, Savings Accounts, Basic Accounts or 7 Day Notice Accounts).
The Bank will consider that you have accepted the attached changes, unless it receives instructions
stating otherwise, before the changes come into effect.
Thank you for your attention.

Sincerely,

Hellenic Bank
Changes in Table of Commissions & Charges (in effect from 02/01/2023)
Service Description
Cash deposits (Branch)
First 20 deposits per month: Free of charge
ATM deposits are free of charge
Cheque deposits (Branch)
First 10 deposits per month: Free of charge
ATM deposits are free of charge
Cash withdrawals (Branch)
ATM withdrawals are free of charge
Cheque deposited into
customer’s account or credit
card and returned unpaid
from another bank,
irrespective of reason
(depositor’s charge)
Opening / Modification of
Standing Orders
Internal money transfers
(Between Hellenic Bank
accounts)
Customer/ account
certificates:
Account IBAN Certificate
Account Balance Certificate
Customer Profile Certificate
Mailing Services (abroad)
Safe Deposit Boxes
Yearly Rent
Safe Deposit Boxes
Customer Visits
Exchange of coins
(Branch)
Chequebook Order
Current Fee Revised fee from 02/01/2023
Personal & joint accounts: Personal & joint accounts:
Free €3,00 per deposit
Corporate accounts: Corporate accounts:
€2,00 per deposit €3,00 per deposit
First 3 deposits per month: Free of charge
Personal & joint accounts: Personal & joint accounts:
Free €3,00 per deposit
Corporate accounts: Corporate accounts:
€2,00 per deposit €3,00 per deposit
First 3 deposits per month: Free of charge
Withdrawal amount <€10.000: Withdrawal amount <€10.000:
€2,00 (€1,00 for pensioners) €3,00 (€2,00 for pensioners)
Withdrawal amount ≥€10.000: Withdrawal amount ≥€10.000:
€5,00 €6,00
€2,00 per cheque €3,00 per cheque
Opening: Opening / Modification of Standing Orders:
Free of charge Online Banking: Free of charge
Modification: Telephone Banking: €5,00
€5,00 Branch: €10,00
Branch:
Between same currency accounts
Same customer accounts: €2,00 Branch:
To 3rd party accounts: €5,00 €5,00 per transaction
Between different currency accounts Online Banking:
Free of charge Free of charge
Online Banking:
Free of charge
Branch:
€2,00 per certificate
Account IBAN certificate will continue to be free of charge
Free
for customers who are not online banking subscribers
Online Banking:
Free of charge
Registered mail: €10,00
New fee for mailing outside Cyprus
Courier: €35,00
Small Deposit Box: €80,00 + VAT Small Deposit Box: €100 + VAT
Medium Deposit Box: €100,00 + VAT Medium Deposit Box: €150 + VAT
Large Deposit Box: €120,00 + VAT Large Deposit Box: €200 + VAT
Charge per visit: Charge per visit:
€25,00 + VAT €30,00 + VAT
6 free visits per annum 3 free visits per annum
1.5%, minimum charge €3,00 1.5%, minimum charge €6,00
No charge for up to €50 per transaction No charge for up to €20 per transaction
Branch / Telephone Banking: €30,00
Branch / Telephone Banking: €40,00
Web-Banking / ATM: €20,00
Web-Banking / ATM: €25,00
 Service Description Current Fee Revised fee from 02/01/2023
Branch / Telephone Banking: Branch / Telephone Banking:
€10 per cheque (Maximum charge €50) €20 per cheque (Maximum charge €100)
Web Banking: Web Banking:
Stop Cheque Payment1
Free of charge Free of charge
1
Service is available through Branch only for Legal Entities
1
Service is available through Telephone Banking only for Individuals

Account Opening Where an enhanced due diligence2 is required for:

Accounts of customers New fee when enhanced due diligence2 is required Personal & joint accounts:
booked in Retail or for the opening of the account €50
Commercial or Corporate
Corporate accounts:
Banking divisions
Minimum €1003
Account Opening Personal Accounts: Personal Accounts:
Accounts of customers €35 Minimum €1503
booked in Shipping or
Corporate Accounts: Corporate Accounts:
International Banking
divisions €100 Minimum €2503
2
Correspondence with abroad banks, enhanced customer background checks, world checks & senior approvals required
The bank is entitled to apply commonly agreed charges for the assessment of account opening enquiries
3

Physical persons:
Free of charge
Update of customer data &
Legal entities:
customer review fee
New fee for legal entities SMEs booked in Retail division: €50
Customers booked in Retail
or Commercial or Corporate Legal Entities booked in Commercial/ Corporate division:
Banking divisions Minimum €100
(The bank is entitled to apply commonly agreed charges
for updating customer data)
Profile update/ Review fee Physical persons: Physical persons:
Customers booked in €100 €150
Shipping or International Legal entities: Legal entities:
Banking division €300 €350
New fee when KYC process has not been Physical persons: €30
Overdue review fee completed within two months upon the expiration of
customer review date Legal entities: €50

Account maintenance fees

Accounts of customers Personal Accounts: €35 per quarter Applicable to all account types (current, savings, notice)
booked in Shipping or without overdraft limit
Corporate Accounts: €150 per quarter
International Banking
division
Personal & joint accounts: Overdraft limit amount: Monthly fee:
€2,90 per month
SME accounts of customers booked in Retail ≤€5.000 €4,00
division:
€5.001-10.000 €6,00
€9,00 per month
Overdraft account Corporate accounts of customers booked in 10.001-50.000 €15,00
maintenance fees
Commercial/ Corporate division:
€15,00 per month 50.001-100.000 €25,00
International Banking & Shipping accounts: 100.001-500.000 €50,00
Individuals: €35 per quarter
Legal Entities: €150 per quarter >€500.000 €90,00
 Service Description Current Fee
Transfers in Euro, up to €50.000 and destined
to a bank located within Cyprus and EU5
Creation fee - Branch:
0,15% (€6,00 - €12,00)
Money transfers & execution
Creation fee - Online Banking:
of standing orders4 to other
Banks Amount ≤€1.000: Free of charge
Customers booked in Retail Amount >€1.000: 0,15% (€1,00 - €5,00)
or Commercial or Corporate Other outgoing payment types:
Banking divisions
Creation fee - Branch:
0,20% (€20,00 - €500,00)
Creation fee - Online Banking:
0,10% (€10,00 - €200,00)
Transfers in Euro, up to €50.000 and destined
to a bank located within Cyprus and EU5
Creation fee - Branch:
Money transfers & execution €6 + 0,15% (€2,00 - €5,00)
of standing orders4 to other Creation fee - Online Banking:
Banks
0,15% (€2,00 - €5,00)
Customers booked in
Other outgoing payment types:
International Banking
division Creation fee - Branch:
€23 + 0,15% (€10,00 - €300,00)
Creation fee - Online Banking:
€17 + 0,15% (€10,00 - €300,00)
4
For the execution of standing orders to other Banks (domestic/ international), the charges of “Online Banking” apply
5
Member staters of the European Union, as well as the United Kingdom, Norway, Lichtenstein, Switzerland, Monaco, and San Marino
Revised fee from 02/01/2023
Transfers in Euro, up to €50.000 and destined to a
bank located within Cyprus and EU5
Creation fee - Branch:
Personal & joint accounts: 0,15% (€6,00 - €12,00)
Corporate accounts: 0,20% (€15,00 - €30,00)
Creation fee - Online Banking:
Amount ≤€1.000: Free of charge
Amount >€1.000: 0,15% (€3,00 - €6,00)
Other outgoing payment types:
Creation fee - Branch:
Personal & joint accounts: 0,20% (€20,00 - €500,00)
Corporate accounts: 0,25% (€30,00 - €500,00)
Creation fee - Online Banking:
0,15% (€15,00 - €250,00)
Transfers in Euro, up to €50.000 and destined to a
bank located within Cyprus and EU5
Creation fee - Branch:
0,45% (€15,00 - €50,00)
Creation fee - Online Banking:
0,15% (€3,00 - €10,00)
Other outgoing payment types:
Creation fee - Branch:
0.45% (€35,00 - €350,00)
Creation fee - Online Banking:
0,25% (€25,00 - €300,00)
 Simple banking at your fingertips
Did you know:

All ATM withdrawals are fee-free

in Cyprus and overseas
Applies to debit card Euro cash withdrawals
linked to Savings or Basic accounts

Transfers up to €1,000 to other banks are free

Applies to online money transfers in Euro, within the EU
with a “normal” execution date

The Hellenic Bank Mobile App’s Contact Pay

feature allows real-time transfers to other
Hellenic Bank accounts, free of charge,
without transaction limits or fees

Our Basic account has a low monthly fee at just €1.50,

offering a debit card linked to the account,
along with our basic banking services
and no other charges to worry about

Manage your accounts easily and quickly via our online

channels www.hellenicbank.com/connecten

Our Customer Contact Centre is available to answer any questions

you may have: 8000 9999 (free local calls) or +357 22500500
(from abroad). Visit www.hellenicbank.com/connect for more.