VIPUL BUDWAL

LinkedIn | +91 7678690948 | vipul97budwal@gmail.com

WORK EXPERIENCE
Cars24 Remote
Senior Quality Analyst Apr 2021 – Aug 2022

 Monitored internal controls, streamlined processes by preforming analysis for consignment procurement and delivery
 Partnering with State Head and led City team leads of Jaipur, Chandigarh, Hyderabad, and Bangalore to monetize
strategy to constantly drive revenue
 Ensured stakeholder alignment about the benefits of new technology
 Reduced consumer wait time by increasing prompt 100% customer satisfaction via Zendesk
 Worked on improving workflows and reports to enhance growth rate by offering data-driven recommendations with
overall strategies

Majorel Gurgaon
Customer Executive Officer May 2019 – Oct 2020

 Worked for Vistara Airlines process on Amadeus software

 Monitoring calls and sharing feedbacks with the executives
 Single handily resolved 200 tickets by performing audit on daily basis and took care of customer relations
 Maintained existing customer success metrics and ensured smooth operations process and reported discrepancies
 Achieved breakeven store revenue of ₹1.2M/month within 6 months by redesigning pricing strategy based on
consumer profiling
 Developed as well as maintained relationship with cross functional LOB and external parties

Interglobe Technologies Gurgaon

Process Associate Apr 2018 - Oct 2018
 Served as first point of escalation to resolve complex issues occurred at Airport and/or Inflight of IndiGo Airline and
used CRM software to model data
 Provided excellent customer service by following up with cases, mailing out applications and responding to incoming
calls as per company standards
 Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-
making
ENTREPRENEURIAL IMPACT
CEO, Momentum Games Delhi
Pursued my passion in gaming industry (India); bootstrapped start-up with ~₹2M in annual sales Aug 2019 - Jan 2020

EDUCATION
IEC University
Bachelor of Business Administration | 2019
Discipline: Management and Commerce

CERTIFICATES
 Marketing Tools: Growth Marketing
 Advanced Google Analytics

SKILLS & INTERESTS

 Skills: Strong Communication, Project Management and Organizational
Technology - MS Office 365 | G-Suite
Language - English | Hindi
 Interests: Analytics, Online Gaming, Basketball & Tug-Of-War