Mohamed Ahmed

Customer Service Specialist

ADDRESS Cairo PHONE 01060062455

Egypt
EMAIL mo7amada7mad@gmail.com

01 PROFILE Dedicated Customer Service Representative dedicated to provide quality care for ultimate
customer satisfaction.

Proven ability to establish and maintain excellent communication and relationships with
clients. 

Dedicated to identify the customer needs and delivering effective solutions to all problems. 

Bilingual, hardworking, and ready to join my next team.

02 EMPLOYMENT HISTORY

Jun 2009 — Dec 2010 Store Manager at Design Apparel

Cairo
Was responsible on the products in the store and also about the quantities of cloth and fiber
in the factory.

Mar 2011 — Oct 2019 Customer Service Representative. at Concentrix

Cairo
Worked in 3 projects such as 

SiriusXm USA.

SiriusXm  Ca.

Booking.com Global

Oct 2019 — Oct 2021 Customer Service Representative. at Ux Centers

Cairo
Worked as Tier 1  Optimum Customer Support Agent

and also as Tier 2 Technical support for Altice USA

Oct 2021 — Present Customer Service Representative. at Teleperformance

Cairo
Working as a Technical support for Cicket wireless (subsidiary of AT&T)
03 EDUCATION

Sep 1987 — Jul 2001 Tarek Bin Ziad Experimental Language School
Cairo

Sep 2001 — Jul 2005 Ain Shams University

Cairo
Faculty of Literature (English Department)

04 SKILLS Problem Solving Ability to Multitask

Critical thinking and Effective Time

problem solving Management

Adaptability Customer Service

Leadership Ability to Work in a

Team
Teamwork
Communication Skills
Ability to Work Under
Pressure Computer Skills

Fast Learner

05 LANGUAGES Arabic English

06 REFERENCES References available upon request