Cruz, Hannalyn Nicole I.

SMP 102
BSBA 1-A

 What is Self Service Culture

 A workplace where employees are driven to give customers the best possible
service is the core definition of a service culture. This entails going above
and beyond what is necessary to satisfy the customers who are paying for
your goods and services.

 Why is Service Culture Important to the company

 When you encourage the staff members in your company to approach their
normal tasks and job activities from the perspective of the client, you are
fostering a service culture. Employees in sales and customer service put the
requirements of the customer first when proposing solutions and offering
support. To make sure clients have a positive experience with the goods,
other personnel work behind the scenes. A service culture must be developed
over time and consistently.

 Businesses may help employees perform at their best by creating a strong

corporate culture that offers consistency and direction, directs decisions and
actions, and motivates staff. Although an organization's culture is an essential
component, long-term employees may not necessarily be aware of it.

 What are the 5 components of emotional intelligence

 Empathy (I Sense Your Pain)
 Effective leaders have the ability to put themselves in another person's
shoes. Understanding someone better requires understanding what they
are going through. This is why effective leadership requires a strong
sense of empathy. Managers that have understanding are friendly and
attentive. Teams that are motivated as a result will have positive
workplace cultures.
 Effective Communication (Social Skills)
 Another crucial element of EQ is the ability to interact comfortably.
High team players are those that have strong social skills because they
are friendly, approachable, and easy to talk to.
 Self-Awareness
 Being fully aware of one's own strengths and flaws is referred to as
being self-conscious. You are aware of when to pause and consider your
feelings and ideas before acting. This essential EQ skill aids you in
swiftly comprehending the reasons behind your feelings and how they
effect those around you.
 Self-Regulation
 Effective leadership requires the ability to self-regulate since it enables
you to communicate with your team in an acceptable and composed
 manner. Additionally, the more resilient you become, the quicker you
bounce back from failures. You develop greater diligence, flexibility in
your thinking, and adaptability to change.
 Self-Motivation
 Emotional intelligence for leaders must include self-motivation. If the
team's leader lacks internal motivation, no team will function at its best.
A motivated manager is enthusiastic, committed, and precision on
reaching objectives. Motivated managers project an upbeat attitude, and
positivity is contagious, boosting staff motivation.