TH2010

RESEARCH ACTIVITY
Instructions:

What I Know About What I Researched About the

Multicultural Diversity in the
Tourism and Hospitality
Workplace
What Relevant Additional
Current Practices in Managing
Knowledge I Gained from this
Multicultural Diversity in Real-life
Research
Scenarios/Actual Industry

Learning Multicultural Diversity in What I research about Current Practices in I learned that it could empower
Tourism and Hospitality Workplace is a managing Multicultural Diversity is that people to develop their talents and
a convergence of different ideas and a Don’t treat diversity and inclusion simply as skills. A range of ideas and expertise
wonderful way to create connections. a business objective without setting a clear enables those to learn from a more
Differences spark curiosity and represent goal and purpose for your strategy. Gender diverse collection of colleagues. It
a great way for both guests and staff to diversity and a culture of openness, like the can also boost problem-solving
interact and learn new ways of doing one at Sephora, should ultimately contribute capabilities and increase happiness
things. to a stronger business, but you need to and productivity.
understand upfront exactly what you’re
While this can present some challenges, hoping to achieve and why. Students who learn about different
it also creates tremendous opportunities cultures during their education feel
to build a more productive, creative and In order to achieve its goals of maintaining a more comfortable and safer with
innovative workplace that caters to all competitive technical product and a strong these differences later in life. This
customers. Making cultural diversity a connection to its customers, Sephora allows us to interact in a wider range
priority and building it into the company focuses on potential rather than skills. of social groups and feel more
culture can reap significant rewards. confident in themselves as well as in
Learn more about what cultural diversity As a small business, you can borrow this their interactions with others. It also
is and how you can effectively create and strategy, and you even have an advantage, helps us understand different
manage a diverse workforce. since you’re naturally more agile. If you perspectives within the world in
want to increase the number of women in which we live. It helps dispel
Essentially, diversity in the hospitality leadership and technical roles, create cross- negative stereotypes and personal
industry means not just recognizing training opportunities to identify areas biases about different groups. In
differences but valuing them and where you could promote women, even if addition, cultural diversity helps us
understanding how these differences they don’t already possess the entire skillset. recognize and respect “ways of
may impact the individual experience. being” that are not necessarily our
Both employees and customers come own.
with a unique background, set of
experiences and cultural history. When we connect and engage with
Recognizing this will help foster better coworkers with different perspectives
teamwork so that employees can than our own, we can better achieve
effectively communicate and collaborate. our goals since employees in
It will also lead to better job satisfaction, inclusive workplaces feel more
which reduces turnover and creates loyal comfortable sharing their unique
and productive workers. At the same ideas and opinions.”
time, customers will be able to enjoy
inclusive services that speak to their
individual wants and needs.

You will be graded according to the rubric below:

CRITERIA PERFORMANCE INDICATORS POINTS
Research is complete, detailed, and accurate; consistent connections are
Research Content 40
made between classroom learning and the actual industry experiences.
Accomplished
The output is accomplished completely with relevant information. 30
Handout
The output contained complete and relevant information about the
Reaction Paper researched topic with an emphasis on its effect/s on one’s future 30
career/employment in the industry.
TOTAL 100
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