Case Study on Issues of Listening in a Workplace

(Word Count: 1253)

Section 1: Introduction

Communication is the most vital and critical part of being in a society that

completely applies in terms of a workplace. The usual goal of a workplace is to achieve

the objective of a great environment and flow to accomplish success for the company or

those who employ the employees (Indeed Career Guide, 2021). Hence, as Cheng

(2022) stated, excellent communication can boost co-worker relationships and

teamwork, leading to better project collaboration as the importance of communication

thus the great value of an effective one. The issue seems to be the lack of the ability to

listen and be aware of the problems from one part of the workplace, leading to another

reason for ineffective communication. Bangor AC UK (2022) stated that listening is

essential and critical in communication because it increases and enhances the ability of

a person included in a workplace to comprehend co-workers, leading to better

communication that shows the significance of studying cases and situations of listening.

Due to how this can contribute to the awareness of situations wherein verbal

communication is heard, the listening part for communication to be practical is

overlooked.

Section 2: Background Information

The lack of listening can be seen in the simplest form of an organization or the

basic unit of society which is from our family. As a family of four, I noticed that our

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communication is only effective when we state what we want to in a proper manner that

can help the other side understand and comprehend it where communication happens

as both parties can act on it. As studies confirm that people are, in fact, poor listeners

(Lee & Hatesohl, 1993) in the results that state 70 to 80 percent of us people are

communicating, there is 9 percent writing, 16 percent reading, 30 percent speaking, and

45 percent listening. The reason why it stated that we are poor listeners is despite

having the most significant percentage of doing a part or aspect of communication, we

do not have listening training, we think faster than we say, we label listening as hard

work, and that it deteriorates in time as we age are a few of the reasons why. Hence,

the difficulty of being a listener and listening first in conversations starts with how we

perceive it. I agree that we think faster; hence we tend to speak more than we listen as

we throw ideas after ideas until the conversation ends without any of the parties or sides

listening.

Moreover, as listening is one of the essential parts of communication, it might

also be true that this depends on the sex and gender of a person. The study comparing

and contrasting the sexual orientation for males and females (Gruber & Gaebelein,

1979) verifies that people are biased toward men since they are more listened to as

they speak while women, on the other hand, with the same discussion in a conversation

is listened less. Therefore, some issues occlude listening in every workplace, including

cultural distinctions, gender, language differences, and communication history. Although

older individuals have more experience than younger people, one should constantly

evaluate a speaker nonetheless of their credibility since even if their credibility is

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elevated, what they communicate is the same. The receiver will miss out on important

information. Accents make it more difficult for people to apprehend one other, mainly if

the receiver's vocabulary area is narrow. Aside from that, some words have the same

articulation but communicate various meanings, adding to the discrepancy.

Section 3: Main Answers or Solutions

As a proposed solution based on the case study, I propose that the management

and programming groups work with their crews rather than as a group. The issue arises

as a consequence of a communication meltdown. According to descriptions, the

programmers considered they were right, but the management team and the users had

radically dissimilar notions. In this case, both teams are mistaken and have lost valuable

time instead of moving forward. Because the programmers could not comprehend the

desired result and effect of the users and management, they could ask the management

team to confirm if they are on the right track at the next meeting. The management may

review the situation and clear up any misinterpretations the teams may have.

Moreover, from the unstated facts, the programmers were less attentive in the

meeting, but we can speculate that they stopped listening as soon as their

responsibilities were assigned, and because the management and programmer crews

have different goals, the programmers may have assumed that their work was done.

Likewise, the management team should avoid using jargon for programmers to engage

in the debate. In communication, inspiration is also well received since everyone should

understand if the goal and intent satisfy only the team or the entire business. As soon

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as the programming team's efforts departed from the aim, the management team should

have voiced an objection.

As a main answer or solution, I would like to state that the programming and

management teams should work together for better and more effective communication

to happen and resolve the issue. To avoid a recurrence of this case, the programmer

team should pay close attention and concentration during the debate, and the

management team should avoid slang and keep in touch with the programmer team to

avoid losing them. If the trouble reoccurs, the programmer should question the

management team to clarify their goal and whether they are on the correct route.

Meanwhile, the management team should raise complaints or influence the

development team to rethink their task. When there is a misunderstanding on both

sides, complaining is a component of communication that should be addressed.

Section 4: Conclusion

Last but not least, I would like to state in the closing and conclusion that listening

is a critical communication ability that may make or fail a mission. The problem and

issue develop because the programmer's listening and communication skills with the

management team are lacking. Society should unite to save time and fulfill its objectives

and goals on time. Because of their various professional backgrounds, experiences,

and talents, miscommunication is widespread in the workplace, especially across

teams. A workplace should be unrestricted to questions to avoid misapprehensions and

misunderstandings and make the most use of their time. Furthermore, if every

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successful and functioning communication component is not followed, there would be

no communication that benefits all parties.