Book For Service Engineer 9028

Book for Service Engineers
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Internal use only

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9028 Printer
Contents
Contents
Notes:
9028 Book for Services Engineer A48766 Version A

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Contents
CONTENTS 3
SAFETY 11
■ REMINDER 13
■ COMPLIANCE TO STANDARDS 13
■ SAFETY 13
■ RULES OF CONDUCT FOR TECHNICIANS 14
PRINTER DESCRIPTION 15
■ INTRODUCTION 17
PRINTER OVERVIEW 17
■ PRINCIPLE OF OPERATION 18
MONITORING 18
■ PRODUCT FEATURES 19
■ ADVANCED CONSUMABLES MANAGEMENT 20
OVERVIEW 20
M6’ MODULE 21
■ PRINTER CONFIGURATIONS 22
■ HEAD DIMENSIONS 22
■ PRINT-HEAD 23
CHARACTERISTICS 23
■ ELECTRONIC COMPARTMENT 25
GENERAL OVERVIEW 25
■ HYDRAULIC COMPARTMENT 26
ACCESSIBILITY TO THE INK CIRCUIT 26
RFID BOARD 28
■ CABINET DIMENSIONS 29
■ PRINTER STAND 30
■ OPERATOR INTERFACE 31
OVERVIEW 31
OPERATOR LANGUAGE 31
KEYBOARD 31
■ CONNECTIVITY 32

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Contents
EXTERNAL CONNECTORS 32
PRODUCT SENSOR 33
ALARM (INSTALLATION WITH PREVIOUS SOLUTION) 34
ALARM (INSTALLATION WITH STANDARDIZED SOLUTION) 34
ALARM (NEW INSTALLATION WITHOUT ALARM ON SITE) 35
ENCODER 35
■ INKS 36
INK INFORMATION 36
CARTRIDGE IDENTIFICATION 36
ACM CONSUMABLES 36
AVAILABLE INKS 37
PRE-INSTALLATION 39
■ INSTALLATION POLICY 41
■ INSTALLATION GUIDE 41
■ CUSTOMER TRAINING PACKAGE 50
TRAINING COURSES 50
TRAINING CONTENT 50
■ ACCESSORIES CONNECTIONS 51
EXTERNAL CONNECTION 51
ETHERNET CONNECTION 55
HEAD PRESSURIZATION KIT 56
POSITIVE AIR PUMP KIT 57
POSITIVE AIR PUMP KIT VS. AIR TREATMENT UNIT 57
HEAD LEVEL 59
HEAD/OBJECT DISTANCE 60
ALGORITHMS LIST 60
■ COMPATIBILITY 61
FONTS COMPATIBILITY 61
MESSAGE COMPATIBILITY 62
ALGO COMPATIBILITY 63
ACCESSORIES COMPATIBILITY 64
■ OUT OF BOX CHECKLIST REPORT 65
OUT OF BOX CHECKING LIST 65
■ START-UP INSTRUCTION SHEET 66
■ TRANSPORTATION & DEMO KIT 67
INSTALLATION VALIDATION CHECKLIST 68

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Contents
INSTALLATION CERTIFICATE 69
AFTER SALES 71
■ AFTER SALES POLICY 73

GENERAL POLICY 73
■ SPARE PART POLICY 74
ENM POLICY 74
ENR POLICY 77
SERVICE ON CUSTOMER’S SITE 78
TECHNICAL BULLETIN 78
SOFTWARE RELEASE 78
■ ESCALATION PROCESS 79
REPORTING A TECHNICAL ISSUE 79
ESCALATION PROCESS 79
MAINTENANCE 81
■ GENERAL MAINTENANCE 83
■ MAINTENANCE ALARMS 84
MAINTENANCE KIT (M6’ INK CIRCUIT) 84
■ ACM DATA & PRINTER PARAMETERS 85
■ PREVENTIVE MAINTENANCE CHECK LIST 86
■ DRAINING & RINSING RECOMMENDATIONS 88
SHUT-DOWN > 3 WEEKS 88
STORAGE TIME > 2 MONTHS 88
■ PRINT HEAD OPERATIONS 89
JET STOP/ JET STOP 89
UNBLOCK NOZZLE 90
INTRO. CLEANING SOLUTION 91
CHECK JET STABILITY 92
ADJUST JET 92
PRINTER SHUTDOWN 93
TROUBLESHOOTING 95
■ FACTORY MENU 97
BASIC TESTS AND MAINTENANCE OPERATIONS 97

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Contents
ACM INFORMATION (TAG) 98
STATUS 100
SYN OPTIC 101
■ LOG FILE INFORMATION 102
■ TROUBLESHOOTING GUIDE 103
ALARM/FAULT DISPLAY 103
TROUBLESHOOTING TABLE (TEMPLATE) 103
SAFETY RULES 104
DRAIN THE PRINTER 105
CLEAN INK CIRCUIT 105
AUTO-CALIBRATION 106
■ TROUBLESHOOTING TABLES 108
ACM ALARM AND FAULT 110
INK CIRCUIT ALARM AND FAULT 114
PRINT HEAD ALARM AND FAULT 118
PRINTER ALARM AND FAULT 120
■ LIST OF SPECIAL SPARE PARTS 121
■ SPS MENU 123
ADJUSTMENT SHEETS 152
HYDRAULICS 158
■ INK CIRCUIT: PRINCIPLE OF OPERATION 161

FIRST PRINTER START-UP 161
DAILY START-UP 162
INK TRANSFER TO THE TANK 163
MAINTENANCE SEQUENCES 164
PRESSURE AND VACUUM LINE 166
ADDITIVE ADDITION 167
SHORT SHUTDOWN (1-3 DAYS) 168
LONG SHUTDOWN (1-3 DAYS) 169
■ INK CIRCUIT: PART DESCRIPTION 172
ELECTRONICS 176
■ GENERAL ARCHITECTURE 178

■ CPU ARCHITECTURE 179
■ CPU BOARD CONNECTORS 180

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Contents
■ IC BOARD CONNECTIONS 181
■ ANTENNA BOARD IMPLANTATION 182
SOFTWARE 183
SOFTWARE CONFIGURATION 185

SOFTWARE AVAILABILITY 185
SOFTWARE PREPARATION 186
SOFTWARE INSTALLATION 186
■ INTERFACE FOR SERVICE ENGINEER 188
FACTORY MODE 188
■ HISTORY (LOG) FILE 189
GENERAL 189
TRANSFER 189
CONVERSION 189
■ COPY SCREEN 191
PREPARATION 191
■ PROTOCOLS COMMUNICATION 191
SENDING 191
REQUESTS 192

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Contents
Notes:

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Safety
Safety
Notes:

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Safety
■ Reminder
Please read all the safety instructions that appear in the manuals provided to customers.
■ Compliance to standards
All our products are imposed to meet certain standards depending on local legislations.
Any (local) modification and or alteration to our equipment other than communicated
by MARKEM-IMAJE TDS department, either by a MI employee, a distributor or a
customer is therefore strictly forbidden.
The uses of non MARKEM-IMAJE parts or drilling a hole in the cabinet are examples
which affect the compliance to standards.
Keep this in mind at any time and make sure the customer does the same.
■ Safety
Although we are able to meet a large variety of applications with our product range,
there is one application which we cannot meet: Hazardous environments
A hazardous environment is defined as a place where concentrations of flammable
gases, vapors, or dusts occur.
It is strictly forbidden to use any product of MARKEM-IMAJE in an

environment which is determined as hazardous environment
The safety precautions mentioned in the operators, service and installation

instructions should be understood, communicated to the customer and
followed up at any time without any exceptions.

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Safety
■ Rules of conduct for technicians
When visiting customers, technicians must comply with the safety rules in effect at the
customer's site:
Prevention plan: Technicians must request and examine the customer's prevention plan (where
applicable) in advance or upon arriving at the customer's site.
- Traffic areas
- Authorization to use spark-producing tools
- Authorizations to perform work
- Necessary accreditation (chemical, electrical, etc.)
If the business being visited does not provide specific equipment, technicians must wear
Markem-Imaje personal protective clothing at least.

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Printer
Description
Printer description
Notes:

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Printer description
■ Introduction
Printer overview
9028 printer is a continuous ink Jet printer mainly composed of:

 Electronic compartment including power supply, CPU and screen,
 Hydraulic compartment including ink circuit & consumables,
 Print module including umbilical and print head.
Print Module
Top of the printer:
(umbilcal + print head)
Operator Interface
(Latin keyboard)
Rear panel of the printer: Front panel of the printer:

External connections: Stainless steel cabinet Access to ink circuit & Consumables:
power supply, umbilical, 1 – ink cartridge,
head pressurization &
2 – Additive cartridge,
accessories.
3 – M6’ module

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Printer description
■ Principle of operation
Monitoring
The principle of operation is based on various monitoring:

 Monitoring of the ink pressure
 Monitoring of the Jet speed
 Monitoring of the ink concentration
Monitoring is conditioned by the state of the Jet.

Jet is not ready: the ink circuit is controlled by the
monitoring of the ink pressure. When the ink pressure
(AccP) reaches the reference value (RefP ± 50mbars), the
jet starts.
When the jet starts, it is controlled by the monitoring of the
jet speed; it shall reach the reference jet speed (20m/s).
Monitoring of the concentration allows maintaining the ink
concentration to the reference value, if the concentration
is out of the nominal range, the printer can add additive in
the tank to reduce the gap. The concentration is
materialized by a curve “Pressure vs Temperature”.
All monitoring conditions are met; the jet is ready to print.
Constant Speed Jet Constant Concentration
INK
Pressure Reference
adjustment Jet speed Pressure Temperature
measurement measurement
P(bar)
Modulation
assembly
Pressure Pressure vs temperature
reference
Measured
Jet speed T(°C)
Additive Constant Ink Level

addition management
Priority1: Constant Jet speed. Feedback Priority2: Constant Concentration. Feedback loop
loop reaction time less than 2 seconds reactivity less than 15 mn

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Printer description
■ Product features
Print features Standard Optional
Number of lines Up to 3 lines -
Number of dots From 5 to 24 dots -
Character height 1,8 to 8,7mm -
Latin, Arabic, Cyrillic, Greek,
Characters choice -
Japanese, Chinese, Hebrew, Korean…
Print speed Up to 4.4 m/s -
Message library Up to 100 message -
Counters Up to 2 per message -
2/5 interleaved - Code 39 - Ean
13 – Ean 8 – UPCA - UPCE – Ean
Barcodes No 128 – Code 128 – HIBC - HIBC
LIC Code 128 – DATAMATRIX -
HIBC LIC Code39
Shift code Yes -
External variables Yes -
Postdates Yes -
Configuration Standard Optional

Cabinet Full stainless steel -
User interface Large WYSIWYG backlit blue screen -
IP rating IP55 -
Umbilical length (conduit) 2m 3m
USB - Alarm - Encoder - RS-232 -
Connectivity -
Detection
Ethernet No Yes
Print head pressurization kit
No Yes
(plant air required)
Autonomous pressurization kit
No Yes
(no plant air required)
Modulation assembly GS/GL type
Print head -
Jet speed: 20m/s
Consumables
Ink cartridge 0.8l cartridges. Mistake proof
M6’ 2000 hrs. hours lifetime
Additive consumption ~6 ml/hr. at 20°C (MEK based ink)

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Printer description
■ Advanced Consumables Management

Overview
The Advanced Consumables Management is composed of a RFID system, implemented in the

printer, which is able to identify Markem-Imaje consumables.
The customer’s benefits are:
 No mistake with consumables references recognition,
 Optimum marking/printer performances,
 Identification of out-of-date cartridges,
 MI consumables authenticity proven.
ACM design is in accordance with the standard ISO15693. Each consumable is equipped with
a TAG. The printer has an active reader (RFID board), which transmits interrogator signals
and also receives authentication replies from tags situated on the consumable cartridge and
from the M6’ module. The TAG contains ink or additive reference, batch number, expiry date
and volume. The RFID board transmits to the CPU all data from the TAG. These data are
used to manage different functionalities of the printer (fluid levels, ink characteristics and
validity...).
Consumable cartridges
sCPU board
TAG (Consumables):
CPU board References
Batch number
Expiration date
Volume
Signal frequency= 13,56 MHz.
M6’ (TAG):
RFID board Ink reference
Additive reference
Installation date
Serial number
Running counter

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Printer description
M6’ module
M6’ is a part equipped with two (2) pumps (Pressure and Vacuum) plus the main ink filter.
M6’ is a consumable which should be replaced after 2000 hours of ink circuit running.
Plug & Play system: less than

six (6) minutes to change.
Lifetime=2000 hours
TAG Each M6’ is equipped with a

TAG which contains:
M6’ serial number
Real time running counter
Consumable configuration
M6’ includes:
1 – Main IC filter,
2 – Vacuum pump
3 – Pressure pump
2
3
1
R
F

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Printer description
■ Printer configurations
Head Font height Resolution Umbilical

Type IP P/N
type (dots) (dots/mm) length
9028 GL- GS Standard IP55 24 2.8 A46509-xx 3m
xx = According to the country
■ Head dimensions
Jet position Jet position

Deflection direction

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Printer description
■ Print-Head
Characteristics
 Mono-jet print head

 Nozzle 68 μm, G print head with nominal resolution of 2.8 dots/mm
 One piece molded head
 Unalterable head electrode alignment
 Compound filled conduit
 Water and MEK proof conduit
 Automatic nozzle cleaning system
 Regulation of the jet speed
2
7
8
3
5 6
Front view Rear view (without the rear head cover)

1 Print head
ENM46605 - Modulation assembly GL 1 ENM46351 - 4 ELV block
2
ENM46086 - Modulation assembly GS
2 ADP board
3 Charge Electrodes
4 Detection electrode
5 Deflection plate
6 ENM28591 - Gutter assembly
7 ENM15885 - Head Cover

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Printer description
g
Length of the conduit: 2/3 meters (
1
)
Maximum conduit axial rotation on itself:

180° in static, 0° in dynamic (no dynamic torsion)
Minimum bend radius of the conduit: 115 mm

dynamic, 100 mm static
a
Compressible value of the conduit: 10 bars during b f
30 seconds
c e
d
PRINT MODULE-1G: GL or GS TYPE
Rep Designation
a Connector CPU/Print head (ADP board, ELV power supply card and piezo board)
b Pipe 1.6 green (pressurization)
c Pipe 1.6 red (ink)
d Pipe 3.2 white (vacuum)
e Pipe 1.6 blue (purge)
f Pipe 1.1 white (additive)
g EHT connectors

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Printer description
■ Electronic compartment
General overview
The electronic compartment is located on the left side of the printer.

Access is protected by six (6) screws.
The main electronic elements are described below:
CPU board + backlit display

(ENM46502)
The CPU and printing functions are

implemented on the same board.
The backlit display is also mounted
on the CPU board.
The CPU board manages:
- Ink circuit,
- EHT block and print module,
- RFID board,
- Accessories, Screen and
keyboard,
- Secondary voltages (1.2v/1.5v,
3.3v/5v 15v/-15v).
Power supply:
(BT 24 v 50/70W)
(ENM46377) EHT block
This board provides the main (ENM44404)
voltage (24 V) to the CPU. It The EHT block supplies the
includes the protection high voltage (+/- 3900v) to
against power cut and over the print-head.
voltage

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Printer description
■ Hydraulic compartment
Accessibility to the ink circuit
1 Unlock the M6’ support at each side of the support 2 The ink circuit is located under the M6’
Additive transfer line: Ink transfer line:

x1 transfer pump (AP) M6’ x1 transfer pump (IP)
x1 electrovalve (AV) X2 electrovalves (IV, DV)
x1 pressure sensor (AS) x1 pressure sensor (IS)
Ink tank

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Printer description
Access to the ink circuit is also possible by the left side of the printer cabinet by
unscrewing six (6) CHC. The main parts are:
Recuperation Belows
Ink tank filter (Anti pulse)
RFID / IC board
located in the
Additive block: bottom of the
Additive valve (AV) compartment
Additive Sensor (AS)
C1*
Ink block:
Draining valve (DV)
Ink Sensor (IS)
Ink valve (IV)
Additive transfer Rinsing Valve Ink transfer

Pump (AP) (RV) Pump (IP)
*C1 = M6’ connector

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Printer description
RFID board
The board is located in the bottom of the hydraulic compartment.

The board has two (2) functions:
 ACM function: Transmission/Reception of data from/to TAG,
 IC function: it provides supplies to ELV, pumps, transmitted from sensors.
“RFID SIDE”
(Antenna (A) &
RFID reader (R))
“INK CIRCUIT SIDE”

(ELV, Pump and
sensors connectors)
The RFID board is located in the back of the

ink circuit

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Printer description
■ Cabinet dimensions

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Printer description
■ Printer stand
The printer could be

mounted on stand thanks to The printer could be mounted
the dedicated bracket stand on wall support thanks to the
The printer could be put on a support kit including dedicated bracket wall support
table stability weights kit
Bracket
(Wall mounting)
Bracket
(Stand mounting)
Note: Consult the 9028 spare parts catalogue for details about accessories (A46991)
Online catalogue: https://mi.spelog.com/

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Printer description
■ Operator Interface
Overview
The operator interface is user friendly thanks to
LED indicator : ON/OFF status

A screen with icons for daily
LED indicator : Jet status operations & consumable level
indication
LED indicator : Alarm Windows-type menu structure
Help message to guide the
operator through the different
menu levels
Latin keyboard
Operator Language
33 operator languages are available for optional printers.
Brazilian Chinese English Russian Turkish

Spanish Indonesian Taiwanese Thai French
Vietnamese Arabic Bulgarian Croatian
Czech Greek Hebrew Hungarian
Iranian Polish Romanian Slovenian
Keyboard
The keyboard is a Latin keyboard. Chinese characters are inserted during message
creation/edition using the ‘Pin Yin’ method. The Pin Yin method uses a Latin keyboard to type
in the sound of the Chinese pronunciation, in order to obtain a list of characters corresponding
to this pronunciation. From this list, the operator selects the character that he wants.
Edition is made by morpheme (or phoneme), that is to say the smallest linguistic segment
having an independent meaning, therefore being able to be represented by a Chinese
character.

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Printer description
■ Connectivity
External connectors
Photocell input (M12-5 female IP55 min)
Encoder input
Alarm input
RS232 input
Ethernet input Optional

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Printer description
Product sensor
The following table gives the part number of the product sensor and the required cable
to connect on the printer. (Note: For each sensor, the cable is ordered separately)
Product Sensor Required Notes/Applications

Sensor type Cables
Name ref Picture
Universal (standard
DIFFUSE
PROXIMITY
A45638 A45652 applications): Cardboard,
paper, plastic…
Transparent product
requiring precision like
POLARIZED bottling line, glass…
RETRO REFLEX
A45639 A45652
Universal (Standard
application): Cardboard,
paper, plastic…
Photoelectric CONTRAST
A45645 No picture A45652 Film with dark mark
Sensors
COLOR A45646 A45652 Film with mark
FORK A45647 A45654 Bottling line
Application with precision in

BACKGROUND
SUPPRESSION
A45643 No picture A45652 term of product guiding
Transparent product
Inductive INDUCTIVE
M18
A45642 A45652 Metallic can
Sensor
Electronic component (small

GLASS parts)
FIBER
A45640 A45652
Application with difficult
integration (small place)
Optical
Sensors
Electronic component (small
GLASS_FIBER
parts)
THROUGH A45641 A45652
Application with difficult
BEAM
integration (small place)

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Printer description
Alarm (installation with previous solution)
The connection on 9028 printers with previous alarm generation (A34791/A34792) requires an
adaptor (A43948) as described below.
A34791: Alarm tower 2 elements

A34791 M12-4 M (Type B)
(Phase out)
A43948
M12-4 F
(Type A)
M12-4 M (Type A)
M12-4 M
A34792 (Type B)
A34792: Alarm tower 3 elements (RYG)
A43948
M12-4 F
(Type A)
M12-4 M (Type A)
Alarm (installation with standardized solution)
The standardized alarm which uses the cable A43941 requires an adaptor to be connected on
9028 printers.
A43931: Alarm tower 3 elements (RYG)

A43931
M12-4 M
(Type A)
M12-4 M (Type B)
M12-4 F
(Type A)
Cable
A43948
Cable A43941
A43941
M12-4 M
(Type A) M12-4 F
(Type A)

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Printer description
Alarm (new installation without alarm on site)
In case the customer does not have an alarm, the solution is the following:
► A43931: ALARM TOWER 24V RYG M12-4M

A43931
► A43940: CABLE 5m M12-4 F-A M12-4-M-B
M12-4 M (Type B)
Cable
A43940
Note:
M12-4 male type A
M12-4 male type B
Caution: Due to the low current available for the 24v industrial (223mA), it is not allowed to
use directly the transistor output of the alarm to drive a relay.
Encoder
Note: Consult the 9028 spare parts catalogue for details about the accessories (A46991)
P/N Description Remark

A41369 ENCODER 5000 PULSES Ø40 SHAFT 6mm Cable is provided
Without cable: Cable A41371 must
A41370 ENCODER CONFIGURABLE Ø40 SHAFT 6mm M12-8
be ordered
For harsh environment.
A41372 ENCODER CONFIGURABLE Ø58 SHAFT 10mm M12-8 Without cable: Cable A41371 must
be ordered

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Printer description
■ Inks
Ink information
Consult SP12 on Planet for the exhaustive list (Planet> Sales Support> SP12)
Consult Ink Running Specification for more technical information about ink (daily maintenance,
recommendations...).
Cartridge identification
Note: J can be found instead of A for

some countries due to regulations (China,
India)
ACM Consumables
Cartridge Unique number (UID)

Batch number of the cartridge
Reference of the M-I ink
Reference of the compatible M-I additive
Remaining consumable volume
Expiration date of the cartridge
Cartridge Unique number (UID)

Batch number of the cartridge
Reference of the M-I additive
Plug and Play compatibility*
Remaining consumable volume
Expiration date of the cartridge
* Plug &Play compatibility: This function allows managing all existing types of additive (J188, A188)
at the initial start-up. For example, some machines are produced with J188 additive and are used with
A188 additive.

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Printer description
Available inks
Ink MB161 MB175 MB284 MB176 MB182 DB513 DS560 EB588 EB178
A188 A188 A188 A188 A188
Make-up/Additive A181 A508 A589 A179
J188 J188 J188 J188 J188
A188 A188 A188 A188 A188
Flushing of ink circuit A181 A508 A589 A179
J188 J188 J188 J188 J188
External cleaning of 5100 5100 5100 5100 5100
5100 5508 5589 5179
head 5100J 5100J 5100J 5100J 5100J
Modulation assembly GS GS GS GL GS GL GL GS GS
Jet speed 20m/s 20 m/s 20 m/s 20 m/s 20 m/s 20 m/s 20 m/s 20 m/s 20 m/s
Umbilical length 2-3m 2-3m 2-3m 2-3m 2-3m 2-3m 2-3m 2-3m 2-3m
Ambient temperature
5-40 5-40 5-40 5-40 5-40 5-40 5-40 5-40 5-25
(°C)
Humidity (%HR) 10-90 10-90 10-90 10-90 10-90 10-90 10-90 10-90 10-90
Mandatory
(ENM44086)
Additional equipment No No No No No No No
Head motion 3m No No No No No No No No
Print Module K K K K K K K KF KF
K=Mek base
KF= Ketone Free

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Printer description
■ General specification Physical characteristics

Printer body............................................... 400 x 355 x 215
Dimensions (mm) Print head (straight) .................................. 182 x 36 x 43
Consumable cartridge ............................... 250 x 55 x 55
Complete machine .................................... 18.5 kg
Weight (kg)
Cartridge .................................................... >0,8 kg
Operating limits
Operating temperature + 5°C à + 40°C
Humidity 10 à 90 % without condensation
Altitude 2000 m maximum
Installation details
Working position Printer cabinet put on horizontal table
of the printer Any position for print head
Maximum height offset Programmable, between -1, 5 m & + 2 m (-60 & +78.75 inches).
between head and
Conduit length 3m (118 inches).
Printer cabinet
Compliance with standard
CE marking conforms with the machine directive
Safety Electromagnetic compatibility directive
Low voltage directive: EN60950
Protection EN60529
Emissions EN 61000-6-4
Electromagnetic compatibility
Immunity EN 61000-6-2
Energy
100 – 120V 0.5A alternative (Automatic switching).
200 – 240V 0.3A alternative (Automatic switching).
Power supply Frequency 50 or 60 Hz
Power 60 VA.
Max: 0.12 grams of water/m³ (0.15 oz.
Air quality of water/cubic foot) – 1 PPM of oil and
size of particle < 5μ
Air pressurized (head Filtration > 90% (particle > 0.1μm)
pressurization option) Required air input flow rate 800 Nl/hour (0.47 scfm) at 7 bar (101
(head pressurization option) PSI)
Nominal air supply pressure 5 < P <10 bar (72.5 < P < 145 PSI)
Service temperature 0 < T < 60°C (32 < T < 140°F)
No adjustment of the air input pressure is necessary/Maintenance (filter of the air treatment unit change every 6
months or 4000hr/Permanent draining of the water)

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Pre-Installation
Installation
Training
Pre-Installation Installation training
Notes:

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■ Installation Policy
Pre-installation form
For each new proposal, the solution has to be validated by the customer through the
print sample process. For each installation project, a Pre-installation has to be
performed in order to:
 Define the customer need/application,

 Check the feasibility,
 Prepare correctly the installation,
 Ensure efficient and professional installation.
■ Installation Guide
Process description
For customer, the most important contact is the MI technical services. Pre-installations
and installations have a habit of setting the tone of how a customer views Markem-
Imaje.
It is expected that each service engineer uses all the available tools and training
support to provide the best of their abilities to maintain a high level of customer service
and technical expertise.
Some rules and best practices to prepare the installation, behavioural, and installation
techniques must be followed and observed for this first contact with the customer.
These rules allow a successful installation to be ensured and minimize returns during
the warranty period after the installation.
In this section, all installation steps are described:
 Step1: Validation of the customer project,
 Step2: Preparation of the installation,
 Step3: Installation of the printer,
 Step4: Instruction/Training for the operator,
 Step5: Validation of the installation
 Step6: Report of the installation

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Step 1: Customer project Validation Print sample validation
Pre-installation
Step 2: Installation preparation
Preparation of the Installation
Step 3: Installation
Physical Installation
Production follow-up
Installation validation
Printer back-up
Message/font/Config
Step 4: Operator instruction

Short basic instruction on
flipchart
Step 5: Installation validation

Validation with customer
Installation certificate
Clean the installation area
Step 6: Report the Installation
OOBCL

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Step 1: Customer Project Validation
Print samples process & Sampling activity

The sampling activity is a service offered to external and internal customers for
validation of suitability for inks for clearly identified applications.
For each MI proposal concerning a new application or new substrate, the ink choice
has to be validated by the customer through the print sample process.
The sample request form is available on Planet.
Pre-installation
Before making an offer it is necessary that a local service/sales engineer makes an
evaluation of the application during a Pre-installation visit. The Pre-installation Form
has been designed to be a guide for Salesmen or Service Engineers during this visit.
It will help to clearly define the application, the type of printer, the type of print head and
ink, the needed accessories, the connections with the printer and the environment.
Don't hesitate to collect all data and fill all fields mentioned in the form.
Add drawings or digital pictures if possible in order to define where the cabinet, the
print-head, and accessories (tacky, photocell…) will be installed.
During the pre-installation visit, it is important to behave like if you have to install the
machine:
 Localization of the head and of the cabinet,

 Detection signal and encoder mechanical coupling,
 Mechanical brackets,
 Availability of mains power, compressed air,
 Electrical connections with customer's equipment
Cognex validation
In case of Mark & Read application please refer to the associated Mark & Read
document and contact your local Champion.

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Step 2: Installation Preparation
In order to perform an efficient and professional installation, the installation has to be

strongly prepared to avoid any issue during the installation.
Contact your sales & logistic representatives

Liaise with the Sales department to check what was sold, what was ordered and the
specific requirements for the installation (pre-installation form).
Contact the Logistics department to confirm what was ordered and its delivery date.
Contact your customer
 Establish a link between the customer’s representatives who will be responsible for
the installation.
 Consolidate with the customer the need by using the Pre-installation form
 Check if the company has safety or quality issues that require special authorization
or documentation (safety shoes, safety helmet, electrical qualification…).
 Check that the delivered parts and printer match up,
 Check if they have completed any pre-installation work required (air pressure
present, main power present near the installation area, specific bracket done by
the customer…).
 Check with your contact what printer and accessories have been delivered.*
 Check with your contact the consumables that have been delivered (it could be a
different carrier for consumable and printer).Check with your contact the
production line could be stopped for the CIJ integration and then the production
line will be ready to perform some test in production mode.

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Step 3: Installation
Installation at a customer’s site

 Confirm the installation plan with your contact according to the Pre-installation form.
 Respect the operational safety or quality rules at customer’s site.
 Localize the materials and consumables delivered by MI.
 Localize the production line where the installation has to be performed.
 Identify the operators already trained or to train (Basic operator instruction).
 Check the certified power plug/ Check the grounding available near the printer.
 Check the compressed air if required.
 Check the possibility to fix the stand on the floor.
 Start and check the printer before to starting the installation.
 If you replace a machine, note the cable connections.
 The printer has to be installed far from permanent crossing of mobiles or people.
 Install the printer and accessories with the definitive bracket.
 Perform the installation with vibration free on the printer cabinet, print-head, umbilical,
accessories when the production line is active.
 Perform installation within MI specification (T°, Printing distance, level print head/cabinet).
 Check the umbilical positioning (no vibration, bent, no axis rotation and speed-acceleration
 Install the head maintenance tray.
 Check the cable routing and attach each cable (check the grounding and shielding).
 Once the installation is definitive, validate the message layout in production condition.
 Once the message layout is validated, start a production follow-up and start your installation
validation
 Enter the installation date in the factory settings to reset the counters for the maintenance
alarms
Installation validation
When the physical installation is performed, please use the “Installation validation
checklist” in order to control the installation rules for the CIJ technology.
Installation validation checklist
Once the installation is definitive, validate the message layout in production condition.
Once the message layout is validated, start a production follow-up. If the speed of the
line is variable, test the printer at the maximum speed.

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Step 4: Short Basic instruction
The Field Service Engineer gives Basic Instruction to the customer using a Flip-chart
near by the printer (master file of the flow chart available on Planet).
The instruction takes 2 to 3 hours. Number of attendees is limited (5 maximum).
Customer training section
Step 5: Installation validation
Before leaving the customer, there are documents to sign.
Installation Report + Installation Certificate should be signed by the customer. In the

case where the customer has to finish the installation by himself, ask him to note this
down on the installation report
Delivery order has to be signed by the customer

Before leaving, schedule a phone call with your contact to verify that his expectations,
under a production situation, have been met.
Step 6: Report the Installation to MI
Use the OOBCL process to report the installation to MI

 OOBCL section

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Pre-installation form
Dedicated for “Basic installation” (stand-alone machine
with Photo-cell or/and tacky encoder). This pre-
installation could be filled by the sale representative or
by the Level 1 field service engineer.

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MARKEM-IMAJE REFERENCE
Date: Your Reference:
Subsidiary / Distributor: Country:
Salesman's name: Tel.:
Service Engineer's name: Tel.:
CUSTOMER REFERENCE
Customer’s Name: Group:
Address:
Sales contact name: Tel.:
Technical contact name: Tel.:
Product line Name/Number:
ENVIRONMENT
Ambient temperature max.: °C/F Operating Temperature: from x to x °C (see IRS)
Humidity max.: % dusty wet

Working hours per year hours
Application: New Installation Printer Replacement Model :
PRINTER CONFIGURATION
Connectivity: Encoder RS232 Ethernet Product Detection Alarm
Umbilical length: 2m 3m Head motion Yes No
CUSTOMERS PRODUCT DESCRIPTION

Product type: Size: x x mm
Substrate:
Surface: Normal Rough Greasy Humid dusty hot
Ink environmental Restrictions:
PRODUCTION LINE DESCRIPTION

Speed: Variable Fixed
On Conveyor
Maximum speed: m/min Minimum speed: m/min
Product movement Right to left Left to right Up to down
Print head position
Description of Head Location vertical horizontal upside down inclined
Picture will be useful

INK
Pre-treatment (Corona, flame, hot air) Post-treatment (hot air, UV, heat)
Ink & application
constraints Other constraints:
Drying time available: sec
(Migration, condensation, sterilization etc…)
Sampling To do in progress Done
Ink validation Customers site sampling Date: Accepted: Yes No

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INK
Repeat for each Local Markem-Imaje site sampling Ref.: Accepted: Yes No
individual product TDS Markem-Imaje site sampling Ref.: Accepted: Yes No
substrate and or color Ink reference: Additive reference: Cleaning solution:
Additional remarks
JOB DESCRIPTION
Location On side Top side Bottom side Neck
Job recovery from 9020/9030 Other (to be specify)
Job description Logo Barcode Font size 5,7,9,11,16,24 dots
Number of lines in a job:
ACCESSORIES
Cabinet support Customer table Markem-Imaje stand and Bracket
Alarm 3 Lights 24V 2 Lights 24V Customer’s alarm
External Signal Mounting bracket photocell
Cell MI Proximity Photocell MI Reflection cell
Optic fiber Photocell support
Location (specify)
Encoder Encoder spiked wheel
MI encoder (5000pulses)
Markem-Imaje 7000 series Flexible coupling
MI encoder - Adjustable
needs signals A & B for Encoder Support
Encoder smooth wheel
marking
Air pressure kit Air pressure kit for dusty and humid environment
Positive air pressure kit Important: not suitable for humid environment
Extraction system In case of strong safety rule….can be proposed
SERVICES
Maintenance contract STANDARD agreement Serenity 36 Serenity 48 Serenity 60
use & operating Advanced maintenance
Customer training Number of operator per work shift: Number of technician per work shift:
Number of work shift: On-site training
COMMENTS
Additional Information

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■ Customer training Package

Training courses
Basic Training Course

Advanced Training Course
Training content
Operator & Technician Customer Technical staff

Training objectives/contents Short Basic Basic Training Advanced Technical
Instruction* Course Training Course Training Course
Operating Risks (safety rules) X X X X
Printer presentation X X
Start-up and shut-down production X X
Consumables replacement X X
Print head cleaning X X
Job/message selection & modification X X
Job/message creation X
Job/messages settings X
Daily maintenance X
Difference from Legacy product X
Basic faults and remedies X X
CIJ technology X
Matrix printing and resolution X
Advanced troubleshooting (Print head) X
Backup/ restore (messages) X
Connectivity (Ethernet and Serial)) X
Ink circuit operation X
Electronic and firmware (update) X
Spare part replacement ** X
Spare part adjustment X
Services and maintenance contracts X X
Visual Training Tool X X
Hands on & exercises X X X
Quiz X X X
Evaluation form X X X
Duration (adjust per-product) 2 to 3 hours 6 hours 6 hours 6 hours
Qualified
Recommended Trainer MI Installer Qualified Trainer Qualified Trainer
Trainer

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■ Accessories connections
External connection
Alarm connection kit (ENM47191)
A F
M12-4 Plug 2 rows (3+3)
Encoder connection kit (ENM47307)
A F
M12-4 Plug 2 rows (3+3)

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Detection connection kit (ENM47307)
J3
F
A
A F
M12-4 Plug 2 rows (3+3)
RS232 connection kit (ENM46600)
A
C

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Included in the kit

ENM44106
M12-8 Male serial connector 9 Pin PC Female serial connector
Ethernet connection kit (ENM46890)

The module ENM46890 should be added to adapt Ethernet signal from customer
(RJ45) with the CPU board.
J14
RJ45

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Reverse printing connection kit (ENM51769)
A
E

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Ethernet connection
 Connect the Ethernet connection kit to the CPU of the printer (J14).
 Connect your computer (RJ45) to the Ethernet connection kit.
 Upload Digi Device Discovery
On the Web: http:/www.digi.com/support/getasset?fn=40002265&tp=5

On Planet: Global Technical SupportCIJ9028 Software and firmwareSoftwareTool
 Install the Software and execute it.
 The software will find automatically your device (IP address).
 Open with the browser the IP address provided by the tool « Digi »
Login = root
Password = dbps.
 In the « Network tab» specify the name of the printer.

 Validate and select «reboot» in the Menu.

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Head pressurization kit
The air treatment unit is a standard Markem-Imaje accessory (ENM44086).
Two types of usage:
 Print head protection against dusty and/or humid environments,
 When printers run with some inks (consult Ink Running Specification)
Regulated air for Print head

(Including tube Ø4mm + calibrated
1
leak 0.3mm + tree connector for
connection to the umbilical)
2 Air plant input (>5 bars;10 bars<)

1
Filter/Condenser output (including a

3
tube + calibrated leak 0.3 mm)
4 Attach of the air treatment unit
3
2

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Positive air pump kit
The positive air pump kit (A46623) is an autonomous compressor

which permits pressurization of the print head to avoid any dust
from the environment being introduced to the printer.
The compressor requires no compressed air coming from the

customer’s industrial network.
It is used in dusty environments only; the positive air pump

kit does not replace the Air treatment unit, the compressor
cannot be used in humid environments.
The compressor is mechanically mounted in the electronic compartment and

electrically connected to the CPU (J15 connector).
Electrical connection J15 (CPU)
Air output: to connect on

the 1.6 green Pipes Mechanically fixed by four M3 screws
(Print head pressurization) on the plate of the electronic
compartment
Filter silencer ENM45087

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Positive air pump kit vs. Air treatment Unit
Inks Environments
KIT MB182
Humid dust
DB513
ENM44086: Head pressurization kit Yes Yes Yes
A46623: Positive air pump kit No No Yes

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■ Printer Parameters
Head level
One important point to perform during the installation of the printer on the customer
line is to set the head level.
If the head is placed above or below the base of the printer cabinet, the head level
should be measured and configured in the printer.
1- Measure the level difference between the printer base and head base (h)
Height (meters)
+2.0
+1.5
+1
Conveyor
+0.5
h
0 Reference level
(Base of the ink circuit)
-0.5
2- Report the value in the printer parameters

The predefined values vary between -1.5 meters and 2 meters, in 0.5m steps.
Select the value closest to the measure (h).
Printer preparation► Initialization► Printer► Head level

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Head/Object distance
The head object distance (d) is 10 or 30 mm.

This distance depends on the maximum print speed (algorithms).
Algorithms list

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■ Compatibility
Fonts Compatibility
A font is a set of characters, symbols or logos. The 9028 printer embedding a standard
set of fonts, the list is identical to 9020 printer (Arabic, Chinese, Hebrew, Latin…).
All fonts with .s7s extension and up to 24 dots high are able to be printed with 9028.
New fonts could be added to the standard list (custom fonts). All added custom fonts
will be replaced at the next transfer by the new set of custom fonts.
FONT TRANSFER (FROM 9020-9030 TO 9028)
Save fonts from 9020-9030

(with PCMCIA adaptor + SD card)
Open the font “file.hem” with the

function "ImportHemis" and convert
as “file.s7s” in the same SD card folder.
Copy the folder “Fonts” from the SD

card to the USB key.
Plug the USB key on 9028 printer and

load the new fonts
Remark: from 9040 to 9028, the procedure is the same.

(For 9040 printers, the font extension file (.GCG) should be converted in .s7s” file)

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FONT CREATION FROM COLOS TO 9028
Creates the font(s), or modify a current

one, save as “name”.s7s
Copy the font, in a sub folder of the FONTS

folder (USB). USB name
Root folder name (MUST BE FONTS)
Fonts folder name
Fonts name
Transfer the font(s) to 9028
Rules when creating or modifying a font with CoLOS Graphic for 9028:
● Matrix size: up to 24 dots

● Key board mapping – Symbol ASCII value
● Printable characters from 20h to FFh (32 to 255 decimal)
● Font number: from 201 to 255
● Save as .s7s
Message Compatibility
9028 could store up to 100 messages.

The message format is identical to 9020 with some restrictions:
- 2 counters without input/output functionality (no counter 3, 4, 5, 6),
- No barcode,
- Number of lines of the message is limited to 4.
The extension of the binary file is identical to S20 *. msg

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MESSAGES TRANSFER (FROM 9020 TO 9028)
Save messages from 9020

(with PCMCIA adaptor + SD card)
Copy the folder “Message” from the

SD card to the USB key
Plug the USB key on printer and load

the messages
Algo Compatibility
The format is different from S20 algos and specific to 9028.

The extension of the binary file is *.alg

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Accessories Compatibility
Accessories Compatible with

1
2
1-Standard Printer Bracket
2-Standard Stainless Steel Table
3 4
3-Standard print head support

4-Standard Print head/Printer Stand
7
7-Standardized Product Sensor
8-Standard Encoder
9
8
9- Configurable Encoder
10- Not physically compatible with

previous generation of 9020 alarm
10
11
tower (A34792; A34791): Adaptor
A43948 is required.
11- Alarm tower A43931 + cable
A43940 is a compatible solution
Note: Alarm tower A43931 + cable
A43941 is not a compatible solution

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■ Out of Box Checklist Report
Out of Box Checking List
The OOBCL process allows:

► To measure the Reliability of the printer at initial startup.
► To measure the Variability from production process, supplier, design…
OOBCL is a web page available here:
http://www.markem-imaje.com/services-support/support/oobcl-9018-9028
OOBCL topics Description
Printer configuration
General Information Installation conditions
FSE contact
Reception :Shipment & Packaging check To report a logistic complaint
If no issue at start-up, select NO.
STARTING UP as per 9028 initial start-up If one or several issue at start-up, select YES and additional fields
instruction will appear :
- Possibility to enclose log files and / or pictures
- Description of the issue (Fault code, type of issue, replaced parts)
How did you fix the issue? How the issue has been fixed (w/o part replacing)
Sales review Available for any customer complaint

Time spent to complete the installation
CAPTCHA field to secure the data
Remarks Submit button to send the OOBCL
An additional button to save the information in case of multiple
installation with the same configuration

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■ Start-up instruction sheet

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■ Transportation & Demo kit

This kit is mandatory when the printer is transported by car with ink inside the tank for
demonstration. This kit is in conformity with safety rules.
The Kit ENM47165 is composed of:
Stopper
Exhaust chimney
Caps
Exhaust chimney mounted on the printer must be dismounted and replaced by

the one provided in the demo Kit. Once the kit is installed, a stopper is mounted
easily for transportation.
The stopper must be unplugged during demonstration.
Note: The installation procedure is available on Planet.

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Installation Validation Checklist
Installation Validation Checklist 9028

Safety
Installation safety compliance (“No smoking” sign, extinguisher, glass…)  Not Ok  Ok
Printer has to be installed far from permanent crossing of mobiles or people  Not Ok  Ok
No explosive environment and Ventilated location (see instruction manual)  Not Ok  Ok
Printer far from source of heat or fire or sparks  Not Ok  Ok
Printer has to be connected to suitable power supply & correct earth  Not Ok  Ok
Installation
Head maintenance tray installed  Not Ok  Ok
Presence of pressurization kit if difficult environment (humid and/or dusty)  Not Ok  Ok
Plant air clean & filtered if applicable  Not Ok  Ok
Presence of positive air pressure pump if dusty environment  Not Ok  Ok
No vibration on cabinet, umbilical, print-head and accessories  Not Ok  Ok
Machine installed with definitive bracket  Not Ok  Ok
Umbilical correctly installed (no vibration, bent, no axis rotation, speed-acceleration...)  Not Ok  Ok
Cables correctly attached/ Cables not too long (mainly for RS232 connection)  Not Ok  Ok
Cable shielding correctly connected  Not Ok  Ok
Grounding of machine stands/ Stands fixed on the floor  Not Ok  Ok
Printing layout validated by the customer  Not Ok  Ok
«Tacho step» parameter correctly set according to the tacho encoder installation  Not Ok  Ok
If barcode application, the barcode is readable  Not Ok  Ok
Production follow-up  Not Ok  Ok
Print test at the maximum speed of the production line  Not Ok  Ok
Ensure the encoder is tensioned and making a good & clean contact with the conveyor  Not Ok  Ok
Head object distance is correct  Not Ok  Ok
The level distance between the head and cabinet is ok (see Ink Running Specification)  Not Ok  Ok
No leakage, no fault on the printer  Not Ok  Ok
Factory setting set correctly (including installation date and maintenance data)  Not Ok  Ok
Printer backup done (printer parameters and messages)  Not Ok  Ok
Operator information and documentation
Printer maintenance suitcase complete & available  Not Ok  Ok
Printer manuals given and available for operator  Not Ok  Ok
Initial operator training supplied  Not Ok  Ok
Local MI technical service center known by customer (phone, fax…)  Not Ok  Ok
Ink & additive safety data sheet known and available by the customer  Not Ok  Ok
Ink Running Specification sheet known and available by the customer  Not Ok  Ok
Consumable storage explained and available  Not Ok  Ok
The MI working area is clean after the installation  Not Ok Ok

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Installation Certificate
Installation certificate 9028
I hereby certify that I have read and acknowledge the Safety Data Sheet and general condition
of use of the MARKEM-IMAJE Ink Jet Printer, as they were mentioned on the printer manual.
I have noticed the drums of ink, additive and cleaning solution must be closed and stored in a
ventilated room.
A copy of the material safety data sheets (MSDS) corresponding to the ink that I am currently
using is in my possession and its contents were explained to me by
______________________, the Markem-Imaje representative who performed the installation.
Yes No
Operator has received the initial information on the printer  
Manuals (instruction, user manual, etc…) have been provided  
The user suitcase has been provided  
The MI technical service center is identified  
Company Name: _______________________ Name: _________________________
Date: ________________ Signature:

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Notes

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After sales
After Sales Service Policy
Notes:

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■ After Sales Policy
General policy
The after sales policy is based three pillars:
1. Design improvement
a. Print-head automatic clean up facility to limit print-head issue
#1-Printer uptime securing b.New M6’ replaceable within 6 minutes
c. Local Printer diagnostic facility to help the customer to fix issue by himself
d.Remote printer diagnostic facility (Log file treatment by MI web tool)
2. Reuse of mature MI Print module
1. Faster printer diagnostic

a. Help to support local repair made by Customer maintenance
b. Remote diagnostic facility (log file/log viewer)
#2-Minimize printer downtime
2. Embedded maintenance sequence
a. Clean parts of the Ink circuit/Print head in case of issue
b. M6’ can be stored on the shelf without time limitation
1. Printer support cost

a. Extended warranty period
b. No Printer maintenance required only a consumable part (M6’)
2. Reduction of production stop:
#3- Reduce operation cost
a. Automatic Daily clean up
b. Improved startup/stop down process
c. Easy Message change for Batch change
1. Printing quality
2.

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■ Spare part policy

ENM policy
The following tables show the suitable parts for maintenance operations at the customer’s site or
at local Markem-Imaje workshops.
Print Module
Replaceable
P/N Description Picture Remark
by customer
Not compatible No
ENM46351 4 Electro Valve Bloc
9020/30 [Link SPS]
A white ring allows

recognition of the Yes
modulation
ENM46605 Modulation Assembly GL [Link SPS]
assembly
Compatible
9020/30
A black ring allows
recognition of the Yes
modulation
ENM46086 Modulation Assembly GS
assembly
[Link SPS]
Not compatible
9020/30
9020/30 Yes
ENM28591 Gutter assembly
Compatible [Link SPS]
9020/30
ENM15885 Head cover See spare part catalogue Yes
Compatible
9020/30
ENM28676 Rear cover See spare part catalogue Yes
Compatible
ENM46840_001 Print module-K-GS type-2 m
ENM46840_002 Print module-K-GL type-2 m
ENM46840_003 Print module-KF-GS type-2 m
Not compatible
ENM46840_004 Print module- KF-GL type-2 m 9020/30 Yes
ENM46840_005 Print module-K-GS type-3 m K= Mek base [Link SPS]
ENM46840_006 Print module - K-GL type-3 m KF= Ketone Free
ENM46840_007 Print module-KF-GS type-3 m
ENM46840_008 Print module-KF-GL type-3 m

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Ink Circuit
Replaceable
P/N Description Picture and content Remark
by customer
Ink block:
Ink block assembly

Filter and calibrated tube
No
ENM45719 (0.3mm) -
Pressure sensor cable [Link SPS]
Ø1.6 mm red tube
Ø 2.7 mm tube
Ø 2.7 mm tube
Ø 2.7 mm tube
Additive block:
Additive block assembly No

ENM45713 Negative pressure sensor -
[Link SPS]
Ø 1.1 mm tube
Ø 2.7 mm tube
Ø 2.7 mm tube
No
ENM37928 Electro valve - [Link SPS Additive]
[Link SPS ink]
1 ELV + 2 screws + 1 seal

No
Ink/additive transfer 1 pump + 2 screws + 2 sleeves + [Link SPS Additive]
ENM47143 -
pump 0,5m 2,7x4 tubes [Link SPS ink]
Molded Filter
ENM34410 - Yes
14 μm
Recuperation
Strainer - Filtering filter No
ENM38113 connector + [Link SPS]
100µm

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Ink Circuit
Replaceable
by customer
No
ENM46092 RFID board -
[Link SPS]
1 board + screws
Yes
ENM45721 M6’ -
[Link SPS]
1 M6’+ 1 Hexagonal Key (3 mm)

+ 1 Packaging + 1 replacing sheet
Calibrated leak
ENM46418 - No
filtered kit
A34410 Molded filter 14µ

Red Tube 1.1-1.9
Calibrated leak
ENM47117 - No
solvent
Empty and
F002-4 Depressed cartridge - Yes
(x4)

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Electronic compartment
Replaceable
by customer
Power Yes
ENM46377 -
supply [Link SPS]
No
BOARD-CPU- [Link SPS]
ENM46502 -
9028
Yes
ENM44404 EHT BLOCK -
ENR policy
Replaceable
P/N Description Picture Remark
by customer
ENR46840_001 Print module-K-GS type-2 m
ENR46840_002 Print module-K-GL type-2 m
ENR46840_003 Print module-KF-GS type-2 m Not compatible
ENR46840_004 Print module- KF-GL type-2 m 9020/30
Yes
ENR46840_005 Print module-K-GS type-3 m K= Mek base
ENR46840_006 Print module - K-GL type-3 m KF= Ketone Free
ENR46840_007 Print module-KF-GS type-3 m
ENR46840_008 Print module-KF-GL type-3 m

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Service on customer’s site
For Field Service Engineer autonomy, MI provides:
► Troubleshooting guide [Link: TSG guide]: Faults/Alarms description and troubleshooting
► Spare part sheet [Link SPS]: Step by step operations to replace spare parts.
► Adjustment sheet [Link: ADJS]: Step by step operations to adjust parameters..
► Basic tests and maintenance operations [Link: BT & MP]
► List of special spare parts for FSE[Link to SSP]
► List of accessories and Customer spare parts (On line catalogue https://mi.spelog.com/)
Technical bulletin
In case of: product modification/evolution, software release, quality issue… Technical bulletin
are sent to the technical distribution team.
Technical bulletins are available on Planet database.
Software release
For each new firmware release, a technical bulletin is sent to describe the new features and
improvement implemented. Firmware files are available on Planet.
It is very important the installed base takes advantage / benefits of all improvements included in
each new firmware version.
The instruction is to upgrade systematically “at the next visit” and to record the printer firmware
version in SAP (for SAP countries).
Before any upgrade, it is mandatory to pull the running status files of the printer to keep a back-
up of the events.
Firmware retrofit progress will be monitored and measured by local Technical Managers.

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■ Escalation process
Reporting a technical issue
A technical claim is sent to the TDS department, when a technical issue cannot be solved
locally either because the expertise is not available or the problem is at development level.
When creating a technical claim it is advised to attach the running status (History) files of the
printer to the claim. The file with HST extension is mandatory.
Escalation process
The reporting of a claim is exclusively done by using JIRA.
Main steps of the Process are:
The local level 2 escalates the request to TDS

► JIRA if local specialist needs support
► Print Sample if no local facilities to perform the sample
TDS investigates
► Internal database, tests in lab, request to R&E for help.
T
TDS proposes a solution within 48-72 hours

► Provides answer to Pre / Post sales information requests
► Executes printing sample & send it back with recommendations.
► Provides a short term action (solution or action plan) for claim.
Level 2 validates the proposal

► The L2 confirms acceptance of the proposed solution
► The L2 can request additional investigations
► The L2 verifies the sample or requests additional samples.
► The L2 validates the proposed short term action
► The L2 requests another if the proposed action is not relevant.
(Note: Long term action has to be proposed and validated as well).

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Notes:

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Maintenance
Maintenance
Notes:

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Maintenance
■ General Maintenance
Part Picture Frequency Procedure Duration
ENM45721 Every 2000 hours by customers This

Procedure
Maintenance kit kit contains two (2) pumps (pressure 6 min
A47431
(Ink circuit M6’) and vacuum) and the main ink filter.
Every 4000 hours by customers or

Air inlet filter
annually if the printer is in daily use
A46813: User manual 10 min
At the due date (4000 hours), the
Air filters (x2)
alarm “Prevent: Change air filters” is
raised. The printer still prints.
Air outlet filter
8000 hours
ENM16203:
or User manual
Pressurization 10 min
every 5 years
air filter
Replacement by customers
Draining & Rinsing kit
For a printer stop > 3 weeks, Printer

A47140: must be drained and rinsed.
Rinsing the ink If the storage time > 2 months, Drain User manual 45 min
circuit and rinse it again.

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Maintenance
■ Maintenance alarms
Maintenance Kit (M6’ ink Circuit)
The M6’ replacement has a fixed interval of 2000 running hours.
M6’ Running counter

= 2500 Hours
Provide M6’ change
500 hours before the M6’ replacement due-date,
an alarm “Provide M6’ change” is raised.
Behavior: Jet remains ON - PRINTING

= 2000 Hours
Change M6’
At the due date (2000 hours), an alarm “change

M6’ is raised. The printer still prints.
Behavior: Jet remains ON – PRINTING

= 6100 Hours
Life of the M6’ exceeded
100 hours after the due date (6100 hours), a

fault “Life of the M6’ exceeded” is raised.
Behavior: Jet remains ON – NO PRINTING

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Maintenance
■ ACM Data & Printer Parameters

FACTORY MENU is dedicated to the service engineers and provides information about printer
parameters and ACM.
From the main menu
Consultation of the printer parameters [Link Status details]
Consultation of the TAG’s content [Link TAG details]
Real time visualization of the working [Synoptic]

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Maintenance
■ Preventive Maintenance Check list

General Information
Field Service Engineer:
Date: __/__/____ Service Order:
Company Name:
Printer model:  IP44  IP54
Software & Version:
Contact Name:  IP55
Address / Location: Serial #:

Options & Configurations:
# of Shifts Running:
City/State/Zip:
Phone (optional):  Production unit

Unit type: Line #
 Backup unit
General Appearance YES NO Comment

Printer installed correctly.
Ensure stands (Cabinet + Print head) are securely mounted.
System free from obstructions.
Cabinet in Good Condition. Overall appearance of equipment free
of damage, clean and complete.
Physical Connections secure and in good condition.
Printer Currently in Use.
Print head in Good Condition.

Environment:  Dry  Damp  Wet  Hot  Cold  Dirty  Dusty (check all that apply)
Package per minutes :
Pre & Post PM Checks Pre PM Post PM Pre & Post PM Checks Pre PM Post PM
Print a Test Image below or attach it Print Trigger / Sensors Firmly
to the report Mounted, Connected and/or
Adjusted
Printer Alignment for Straight
Review Print Quality with customer
Prints
Printer Securely Mounted Unit Functioning Correctly
Encoder or Substrate Speed,
Overall Cleanliness of System
measuring device functionality

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Maintenance
Cleaning and Checks (Wear protective gloves for all cleanings):

Task Replacement
Required Tasks Material #
Performed Recommended
Maintenance kit recorded in the maintenance record (to reset counter)  Yes -
Inspect for broken part on print head – recommend replacing  Yes  Yes
Clean display, check viewing of the display and functionality. If display is

 Yes  Yes
unreadable or damaged – recommend replacing.
Check rotation of ink cabinet fan  Yes  Yes
General appearance of ink circuit, no leaks, no bended tube  Yes  Yes
Fault detection
Head cover absent  Yes  Yes
Jet out of gutter
Task Replacement
Advanced consumable Management Material #
Performed Recommended
Check the correct detection of the TAG (consumables and M6’)  Yes  Yes
Check the Joker volume (Consumable and M6’)  Yes  Yes

Check the running counter of the M6’  Yes  Yes
Adjustment
Required Checks Material# Checked
Needed
Jet stable and centered  Yes  Yes  No
Correct Break-off point  Yes  Yes  No
Head/object distance as specified  Yes  Yes  No
No vibrations on head and cabinet  Yes  Yes  No
Position of umbilical (no vibrations, radius of curvature > 100 mm)  Yes  Yes  No
Correct grounding of cabinet, head and stand  Yes  Yes  No
Review current version of operating firmware and upgrade to latest

-  Yes -
version.
 Yes
Latest mandatory upgrades/improvements installed per TB - -
 No

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Maintenance
Operational Test after Maintenance

Description Verified  Comments
Printer Start-up correctly with no errors or faults.

Ink: verify the ink that is being used is still within its lot shelf life.
Old ink may cause poor print quality.
Description Verified  Comments
Print Registration - After reassembling printer run test prints on

customers packaging and verify print is being applied to the
correct location and you are able to adjust print position and still
maintain print quality for operation.
Select different jobs - Select different customer’s jobs and verify
that they are selected and correctly printed.
Status Beacon & LED System Check - Verify that all power, fault
and warning indicators properly illuminate.
Print Quality Acceptable to Customer - Is the final print job
acceptable for customer’s production?
Comments & Recommendations:
■ Draining & Rinsing recommendations

Shut-down > 3 weeks
For a printer stop > 3 weeks, the printer must be drained and rinsed.
Once drained and rinsed, the printer can be stored away for up to two (2) months.
Storage time > 2 months
If the storage time > 2 months, Drain and rinse it again.

In storage condition, the printer must be drained and rinsed every two (2) months.

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Maintenance
■ Print head operations

This menu allows performing the basic head maintenance operations:
Unblock Nozzle:
This function is used when there is no jet or the jet is deviated.
Intro. Cleaning Solution:
This function is used when the jet is deviated.
Check Jet Stability:
This function is used when the jet is unstable.
Adjust jet:
This function is used to set the position of the gutter if the jet
is not centered in the gutter
Jet stop: Stop only the jet. Not the Ink circuit
Jet start: Restart the jet after a Jet stop.
Jet stop/ Jet stop
The jet only needs to be stopped when performing maintenance on the print head.
Re-start the jet after maintenance operation.
Cleaning of the print head
► Stop the jet.
► If the jet is stopped, the recovery solenoid valve is closed to prevent any ink being drawn
into the recovery gutter.
► Place the print head vertically on its maintenance tray.
► Clean the print head (modulation assembly, charge electrode, deflection plates, and
recovery gutter) with the cleaning solution.
► If the print head cover is dirty (inside or outside), hold it above the maintenance tray and
clean it with the cleaning solution.
► Dry the print head and cover with the drying tool.
► Start the jet and check the jet stability
► If any faults, then place the print head in production position.

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Maintenance
Unblock Nozzle
This function is used when there is no jet or the jet is deviated.

There are three (3) phases in the cycle (phase 1-2-3).
Phase 2
B A C D
Phase 1
Phase 3
The Status of the print head valves during these
phases are the following:
Ink EV Drain EV Additive EV Recovery EV

(A) (B) (C) (D)
Phase 1 Open Closed Closed Closed
Phase 2 Open Open Closed Closed
Phase 3 Closed Open Closed Closed
These phases follow each other automatically and

the cycles repeat themselves as long as the “Unblock
Nozzle” function is ON.
Procedure
► Activate “Unblock Nozzle” operation in the menu
► If the jet appears, activate “Check Jet Stability” operation for approx. 30 seconds and
check the jet position.
► If the jet is correct, stop it, clean the print head, dry and re-start the jet.
If the jet does not appear within 15 minutes after selecting “Unblock Nozzle” operation,
replace the modulation assembly.

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Maintenance
Intro. Cleaning Solution
This function is used when the jet is deviated.

This function has only one phase and does not have a time limit.
B A C D
The Status of the print head valves during these

phases are the following:
Ink EV Drain EV Additive Recovery EV

(A) (B) EV (C) (D)
Phase 1 Closed Open Closed Closed
The pressure in the modulation chamber is negative the

entire time the function is on.
Procedure
► Activate “Intro Cleaning Solution” operation in the menu.
► Use the cleaning solution under the nozzle in order to suck additive in the canon (20
seconds, alternatively air/additive)
► Activate “Check Jet Stability” operation for approx. 30 seconds and check the jet position.
► If the jet is correct, stop it, clean the print head, dry and re-start the jet.
:
The additive suction can be checked in the print head (blue hose in the ink circuit
compartment).
Bubbles of air, additive and ink should flow from the conduit to the ink circuit.

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Maintenance
Check Jet Stability
This function is used when the jet is unstable.

This function does not have a time limit.
Phase 2
Phase 1
The Status of the print head valves during these phases
are the following:
Ink EV Drain EV Additive EV Recovery EV

(A) (B) (C) (D)
Phase 1 Open Open Closed Open
Phase 2 Open Closed Closed Open
The modulation assembly is always supplied with ink.

Opening and closing of the drain solenoid valve makes
modified the pressure in the modulation assembly, expel
the air bubbles and stabilize the jet position in the gutter.
Procedure
► Activate “Check jet Stability” operation for 30 seconds.
► If the jet is correct, stop it, clean the print head, dry and re-start the jet
If it is necessary to replace the modulation assembly, stop the printer and refer to the chapter
“Spare parts sheet/Modulation assembly replacement”.
Adjust jet
This function is used to center the jet in the gutter (See adjustment sheet)

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Maintenance
Printer Shutdown
Printer has two types of shutdown.
In both cases an additive cartridge (not empty) must be connected during the sequences.

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Maintenance
Notes:

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Troubleshooting
Troubleshooting
Notes:
9028 Book for Services Engineer A48766 Version AB

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Troubleshooting
■ Factory Menu
Basic tests and maintenance operations
From the maintenance menu, press F2 or F4 icons to enter in the test and maintenance
menu.
This menu allows performing the basic

head maintenance operation:
Unblock Nozzle: This function is used
when there is no jet or the jet is
deviated. This menu allows testing the working of
Intro. Cleaning Solution: This function each part of the printer:
is used when the jet is deviated.
Check Jet Stability: This function is used -Ink Circuit ---------------------------------------
when the jet is unstable. Ink: Ink valve (ink block)
Make-up: Additive valve (Additive block)
Drain: Draining valve (Ink block)
Rinsing: Rinsing valve (Ink circuit)
Ink Pmp: Ink pump (Ink block)
Solv. Pmp: Additive pump (Additive block)
This menu allows performing:
Press. Pmp: Pressure pump (M6’)
Cleaning of the ink circuit: This Recup Pmp: Recuperation pump (M6’)
sequence is used to store the printer
during a long period or to resolve big -Head----------------------------------------------
issue. Pressure: Pressure valve (4 ELV block)
Drain of the ink circuit: This sequence is Recup: Recuperation valve (4 ELV block)
used to change hydraulic defective part Drain: Draining valve(4 ELV block)
or to transport printer by car. Make-up: Additive valve (4 ELV block)
Clean recup pump: this sequence is
dedicated to clean the recuperation
pump of the M6’
Pressure valve cleaning: This sequence
is dedicated to clean with additive the
pressure valve of the 4 electrovalve
block.
Ink pump cleaning: This sequence is
dedicated to clean the ink pump of the
ink block.

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Troubleshooting
ACM information (Tag)
From the factory menu, it is possible to consult the content of the TAG.
From the main menu:
From the main factory menu:
Parameters Description
ucTypeTag 1=> Tag Number 1 = M6’ tag
ucFormatTag 1 => M-I tag =1 / Not M-I tag ≠ 1
ucSignalLevel Strength of the RFID signal (0-7)
ulUid[2] Tag UID (identification number)
RefSol[6] Additive reference configured in the M6’ tag

RefEnc[6] Ink reference configured in the M6’ tag
ulDureeVie Nominal life time of the M6’. After 2000 running
working hours of the ink circuit, an alarm is
displayed to notify to the customer to change the
M6’
ulSeuilDureeVie Value from which an alert notifies to the customer
to prepare a new M6’ (“Provide a new M6’”)
ulBloquageDureeVie After 6100 hours, the printing is stopped until the
M6 change
ulCptDureeVie Real time M6 counter = Ink circuit running time
ucDateInstallation Initial start-up date of the printer
ucNumeroSerieKit Serial number of the M6’

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Troubleshooting
UcTypeTag Tag number 2 = Ink cartridge tag
ucSignalLevel Strength of the RFID signal to R/W (0-7)
ulUid[2] UID Tag (unique number)
ucNumeroLot[10] Batch number of the ink cartridge
ucRefEncre[6] Reference of the ink in the cartridge
Reference of the additive compatible with the

ucRefsolvant[6]
ink
Remaining level of ink in the cartridge

usVolumeCourant:
(8000 = 800cc = full cartridge).
ucDatePeremption[2] Expiration date of the cartridge
UcTypeTag Tag number 3 = Additive cartridge tag
ucSignalLevel Strength of the RFID signal to R/W (0-7)
ulUid[2] UID Tag (unique number)
ucNumeroLot[10] Batch number of the additive cartridge
ucRefEncre[6] Reference of the additive in the cartridge
ucRefsolvant[6] Reference of the additive in the cartridge
Remaining level of additive in the cartridge

usVolumeCourant:
(8000 = 800cc = full cartridge)
ucDatePeremption[2] Expiration date of the cartridge

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Troubleshooting
Status
Ink circuit status (Ready/Not Ready)

Status of the Jet: Ready/Stop
Ink (E)/Additive (S) Transfer pumps flow rate (in cc/min) – Fixed values
Ink pressure reference value (in bar) – Fixed values

Ink pressure measured value (in bar) –AccP= RefP ± 225mbar
Jet speed (m/s) ≈ 20 m/s

Head Temperature (°C)
Remaining joker volume (Consumable/M6’ module)
Consumable= 40000 (4 liter) & M6’ module =120h
Quantity of additive consumed in the current additive cartridge(CC)
Quantity of additive consumed in the current additive cartridge(CC)
Not used
Additive pressure measured by additive Sensor (AS)

Number of phase
% of the motor tension of the pressure pump (motor voltage 0-
24Volts)
Threshold value of the pressure sensor (IS) ≈ 1000 mbar
Number of drops
Measured THT value (Volt)
Difference between RefP and AccP. It used to calculated the addition
of additive (TmPPm)
Recuperation level (in volt) ≈ 4 V
Ink temperature
Transfer time of additive calculated to correct Epress.
Total quantity of additive used by the printer (liter)
Total quantity of ink consumed by the printer (liter)

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Troubleshooting
SYN optic
The printer allows visualization of the running in real time.
Ink Block:
IP= Ink Pump
DV= Drain Valve
IS= Ink Sensor
IV=Ink Valve
Additive block:
AP= Additive pump
AV= Additive Valve
AS= Additive sensor
M6’:
PP= Pressure pump
VP= Vacuum pump
RV= Rinsing Valve
Print Head:
VV= Vacuum Valve
FV= Flushing Valve
PV= Pressure Valve
SV= Solvent Valve

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Troubleshooting
■ Log file information

Transfer and conversion: See [Transfer & Conversion procedure]
The log file is composed of two (2) sections:

- One to record the printer parameters and events (A),
- One to record the factory settings, general information and ACM (B)
ICstate Ink circuit state: Not ready: 0/ Ready: 1

Ink jet state:
0: Stop jet / 1: Start jet / 2: Purge /3: Stability /
Jetstate
4: solvent filling/5: Unblocking / 6: adjustment
7: Running / 8: stop with solvent/
9: start with solvent/ 10: long stop with solvent
BreakOfft Break point position: Drop number * 10
Jet speed (cm/s) ~ 2000 cm/s
PressureRef Reference pressure: RefP [=f(T(°c)]
Pressure Current pressure: AccP= RefP +/-225mb
Motorspeed Motor speed voltage: volt * 10
HeadTemp Ink Head temperature(°C)
InkTemp Ink temperature in the ink circuit (°C)
PrintCounter Printing counter
Tank ink level
Tank ink level
(0 = empty; 1 = nominal; 2,3 = full)
InkCartlevel Ink cartridge level (cm3 * 10)
AdditiveCartlevel Solvent cartridge level (cm3 * 10)
InkAddition Number of ink adding
AdditiveAddition Number of solvent adding
Recuplevel Recuperation level (in Volt) ~ 4.1V
FaultList List of faults

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Troubleshooting
■ Troubleshooting guide
Alarm/Fault display
The printer displays alarm (A) and fault (F) to help for the diagnosis of the issue.
If an Alarm/fault occurs, the warning light is activated , press on to see the

details as follow:
The message gives the details of the Alarm/Fault plus a first level of troubleshooting
dedicated to the customer. The troubleshooting level for service engineer is described in the
troubleshooting table detailed in this section.
Troubleshooting table (template)
The template of the troubleshooting table is the following:
N° Code text Consequences Causes Actions

Fault/Alarm number Action to perform to
Description of the
(From 04 to 98) Alarm/fault fix regarding the
printer behavior and of Probable causes of the
Format= 2 digit + letter (A or F) Code text causes (Maintenance,
the working Alarm/Fault
A= Alarm replacement, cleaning,
consequence
F= Fault unblocking….)
The knowledge of the basic maintenance operation is mandatory before using the
troubleshooting table.

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Troubleshooting
Safety Rules
For any operation that requires to remove the left side of the
printer cabinet:
The printer must be unplugged from the main supply
For basic maintenance operations:

The print head must be placed on a maintenance tray
To replace hydraulic or electronic parts in the print head:

The printer must be stopped; the print head must be placed higher
than the printer cabinet and unplugged from the main supply
To replace hydraulic or electronic parts in the ink circuit:

The printer must be drained and unplugged from the main supply

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Troubleshooting
Drain the printer
The printer transfers ink from the tank to a depressurized and

tagged empty cartridge. Part Number is F002-4. The draining
avoids risk of ink leakage when replacing hydraulic parts on the
printer.
F002 is inserted in place of the ink cartridge.
Follow the instructions carefully to avoid spilling any fluid.

Wear gloves and safety glasses.
Clean ink circuit
The printer drains and cleans the ink circuit with additive/make-up.
Clean the ink circuit:
- Before a period of non-use >3 weeks,
- To correct some faults or to change some parts
This function also flushes the print module.
Two (2) depressurized and two (2) full additive cartridges are needed.
After flushing, a printer can be stored two (2) months.
Follow the instructions carefully to avoid spilling any fluid.

Wear gloves and safety glasses.

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Troubleshooting
Auto-calibration
Auto calibration calibrates the jet speed control system.

Perform an auto-calibration in the following cases:
1- Replacement of the CPU Board
2- Replacement of the Print Module

No Auto calibration is necessary at the initial start-up.
Procedure
1. Drain the printer
2. Replace the part (CPU/Print Module)
3. Check if the head level is correctly adjusted*
(Printer preparation► Initialization► Printer► Head level)
4. Plug a new cartridge
5. Leave printer running during 15 min
6. Check the break-off point
7. Perform an auto calibration when P(ref) is equal to P(measured)
(Printer preparation ►Initialization ► Printer)
* Reminder: Head level is the distance between the head and the bottom of the cabinet.
Acknowledge all faults and alarms before confirming auto-calibration.

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Troubleshooting
Troubleshooting tables

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Troubleshooting
■ Troubleshooting tables
Alarm and fault (A&F) are divided into four (4) parts according to their function in the printer.
These parts are:
ACM Alarm & Fault
Ink Circuit Alarm & Fault
Print Head Alarm & Fault
Printer Alarm & Fault
Number Code Text Link to Section

4 Supply valves IC see "Ink Circuit Alarm and fault" paragraph
5 M6 invalid -> change the M6 see "ACM Alarm and fault" paragraph
6 Unplug Power cord then restart see "ACM Alarm and fault" paragraph
7 Recuperation sensor out of service see "Print Head Alarm and fault" paragraph
8 HV supply overload see "Print Head Alarm and fault" paragraph
9 Piezo supply overload see "Print Head Alarm and fault" paragraph
10 External communication timeout see "Electronic Alarm and fault" paragraph
11 pressure leak blocked see "Ink Circuit Alarm and fault" paragraph
14 Incorrect external data received see "Printer Alarm and fault" paragraph
15 Ink pump see "Ink Circuit Alarm and fault" paragraph
16 Unplug printer within 24 hours see "ACM Alarm and fault" paragraph
17 Insufficient pressure see "Ink Circuit Alarm and fault" paragraph
18 Font used in message not available see "Printer Alarm and fault" paragraph
20 Recup. Valve Default see "Ink Circuit Alarm and fault" paragraph
22 Pressure pump see "Ink Circuit Alarm and fault" paragraph
26 Pressure Valve Default see "Print Head Alarm and fault" paragraph
27 Refresh Valve DeFault see "Print Head Alarm and fault" paragraph
29 Ink Valve Default see "Ink Circuit Alarm and fault" paragraph
35 Cooling fan failure see "Ink Circuit Alarm and fault" paragraph
40 Print speed above specifications see "Printer Alarm and fault" paragraph
42 Ink cartridge invalid see "ACM Alarm and fault" paragraph
45 Additive cartridge invalid see "ACM Alarm and fault" paragraph
46 Ink and additive incorrect see "ACM Alarm and fault" paragraph
48 Algorithm not available see "Printer Alarm and fault" paragraph
49 Additive pump see "Ink Circuit Alarm and fault" paragraph
50 LOW INK level. Prep. new cartridge see "Ink Circuit Alarm and fault" paragraph
51 LOW make-up. Prepare new cartridge see "Ink Circuit Alarm and fault" paragraph
52 EMPTY INK Cartridge see "Ink Circuit Alarm and fault" paragraph
53 EMPTY make-up Cartridge see "Ink Circuit Alarm and fault" paragraph

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Troubleshooting
Number Code Text Link to Section

54 Full waste cartridge see "ACM Alarm and fault" paragraph
55 Prevent : Change air filters see "Ink Circuit Alarm and fault" paragraph
61 Recuperation pump see "Ink Circuit Alarm and fault" paragraph
65 Invalid M6' see "ACM Alarm and fault" paragraph
68 Life of the M6' exceeded see "ACM Alarm and fault" paragraph
69 PRINTER STOP NOT PROPERLY see "Printer Alarm and fault" paragraph
70 Ink concentration out of specif. see "Ink Circuit Alarm and fault" paragraph
71 Ambient pressure measurement failed see "Ink Circuit Alarm and fault" paragraph
78 Printer empty. No more ink available see "Ink Circuit Alarm and fault" paragraph
79 Full tank see "Ink Circuit Alarm and fault" paragraph
80 Ink cartridge unknown see "ACM Alarm and fault" paragraph
81 Drop detection see "Print Head Alarm and fault" paragraph
83 Ink concentration out of range see "Ink Circuit Alarm and fault" paragraph
84 Head cover absent see "Print Head Alarm and fault" paragraph
85 Recovery not detect. Jet out of gutter see "Print Head Alarm and fault" paragraph
86 High Voltage supply failure see "Electronic Alarm and fault" paragraph
87 High Voltage insulation failure see "Electronic Alarm and fault" paragraph
88 Jet speed measurement timeout see "Print Head Alarm and fault" paragraph
89 Ink expiration date reached see "ACM Alarm and fault" paragraph
90 Head temperature out of range see "Print Head Alarm and fault" paragraph
91 Internal cabinet T° > 60°C-140°F see "Ink Circuit Alarm and fault" paragraph
94 Additive cartridge unknown see "ACM Alarm and fault" paragraph
95 Additive expiration date reached see "ACM Alarm and fault" paragraph
96A Change M6' see "ACM Alarm and fault" paragraph
97A Provide M6' change see "ACM Alarm and fault" paragraph

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Troubleshooting
ACM alarm and fault

Check the connection of the ribbon cable:
Electrical
The M6’ ACM is not - With the RFID board
disconnection
recognized by the printer - With the CPU board
(M6’ Joker mode) Check the strength of the RFID signal :
M6 invalid if force ≠ 0/7:
5A -> change Consequence: Disconnect/Reconnect from the AC power
the M6 Printer continues to print No Tag/
if force = 0/7:
until the end of the Joker Defective Tag/
In the maintenance menu, select the sequence “M6
time. After 120h, the Blank Tag
replacement ” (F7►F4►F2)
printer is stopped.
Remove the M6’ and verify the presence of the TAG
Change the M6’ module
Refer to TB170502R1.
Between warning 16 and fault 06 (Time=24 hours), the
volume joker of the CPU board is not impacted. If the
printer is not disconnected after 24 hours the printer,
the printer is stopped and the joker volume is not
Unplug Temporary impacted.
printer communication error
16A within 24 between the RFID Board
hours and the CPU Board
Consequence:
The customer’s production Communication
line is not impacted by the Error
communication issue and
Unplug the customer has enough
06F Power time (24 hours) to
cord then disconnect and reconnect
restart the printer from the main.
Fault 06: Printer is stopped – CPU Joker is not impacted
The ink reference is not

compatible with M6’
configuration.
Check the ucRefEncre on the ucTypeTag 2
Consequence: Compare with RefEnc on the ucTypeTag 1
Ink Printer is ON: it continues Go in the Factory mode, from the main menu:
to print (autonomous Invalid ink
42A cartridge U + Daily password + T A G
mode) until the “Printer reference
invalid Check the type of ink reference (ucRefEncre).
empty” default (N°78). Compare with RefEnc configured on the ucTypeTag 1.
Printer is OFF: it will start If not match, replace the ink cartridge.
and print in autonomous
mode until the “Printer
empty” default (N°78).

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Troubleshooting

The additive reference is
not compatible with M6’
configuration.
Consequence:
Check the ucRefSolvant on the ucTypeTag 3
Printer is ON: the printer
Compare with RefSolv on the ucTypeTag 1
continues to print
Additive Go in the Factory mode, from the main menu:
(autonomous mode) until Invalid additive
45A cartridge U + Daily password + TAG
the “Printer empty” reference
invalid Check the type of additive reference (ucRefSolvant).
default (N°78)
Compare with RefSolv configured on the ucTypeTag 1.
Printer is OFF: the printer If not match, Change the additive cartridge.
will start and print in
autonomous mode until the
“Printer empty default
(N°78).
The reference of the ink

and additive are not
Check the ucRefSolvant on the ucTypeTag 3
compatible with M6
Check the ucRefEncre on the ucTypeTag 2
configuration.
Compare with RefSol & RefEnc on the ucTypeTag 1
Invalid ink and Go in the Factory mode, from the main menu:
Ink and Consequence:
additive U + Daily password + TAG
46F additive Printer is ON: the printer
reference Check the type of additive reference (ucRefSolvant).
invalid continues to print
Check the type of ink reference (ucRefEncre).
(autonomous mode) until
Compare with RefSolv and RefEnc configured on the
the “Printer empty”
ucTypeTag 1.
default (N°78)
If no match, change the ink and additive cartridges.
Printer is OFF: No start-up
The cartridge used to drain The cartridge is Replace the waste cartridge by a new depressed
or to clean the printer is full cartridge and validate
Full waste full with waste.
54F
cartridge Consequence: The cartridge is
The printer is waiting for Remove and replace the cartridge and validate
not full
a new depressed cartridge
Check the connection of the ribbon cable:
Electrical
- With the RFID board
ACM is not able to read disconnection
- With the CPU board
the information on the
M6’ Tag. Check the strength of the RFID signal :
65F Invalid M6’ Consequence: if force ≠ 0/7:
No Tag/
Printer is ON: Printing is Disconnect/Reconnect from the AC power
Defective Tag/
stopped if force = 0/7:
Blank Tag
Printer is OFF: No start-up In the maintenance menu, select the sequence “M6
replacement ” (F7►F4►F2)
Remove the M6’ and verify the presence of the TAG
The M6’ has reached 6100
hours of working. Check the ulCpDureeVie of the ucTypeTag 1
M6’ running
Life of M6’ Go in the Factory mode, from main menu:
68F Consequence: counter= 6100
exceeded U + Daily password + TAG
The jet is running and hours
Check if ulCpDureeVie= 6100 hours. Change the M6
printing is stopped

111/194
Troubleshooting

ACM does not identify the
tag on the ink cartridge Check visually the identification label stuck on the
cartridge (MI logo, ink batch number...).
Consequence:
Printer is ON, it continues
The ink cartridge Check the ucFormatTag on the ucTypeTag 3
to print in autonomous
Ink is not a Markem- Go in the Factory mode, from the main menu:
mode until the “Printer
80A cartridge Imaje one U + Daily password + TAG
empty” default (N°78)
unknown (Reader ucFormatTag = 1 => Markem-Imaje tag
Printer is OFF: the printer Cartridge)
will start and print in ucFormatTag ≠ 1 => No Markem-Imaje tag
autonomous mode until
the “Printer empty default Note: The printer runs only with MI ink cartridge
(N°78).
The expiration date of the
Expiration date is Check the Expiration date specified on cartridge label.
ink is reached
Ink reached If the date is reached: Change the ink cartridge
expiration Consequence:
89A The printer continuous to
date Check the Expiration date specified on cartridge label.
reached print but with a risk to Expiration date is
If the date is not reached: Check the current date of the
degrade the printing not reached
printer.
performance
ACM does not identify the
tag on the Additive
cartridge Check visually the identification label stuck on the
cartridge (MI logo, ink batch number...).
Consequence:
Printer is ON, it continuous Check the ucFormatTag on the ucTypeTag 3
to print in autonomous The Additive Go in the Factory mode, from the main menu:
Additive
mode until the “Printer cartridge is not a U + Daily password + TAG
94A cartridge
empty” default (N°78) M-I one (Raider ucFormatTag = 1 => Markem-Imaje tag
unknown
Cartridge)
Printer is OFF: the printer ucFormatTag ≠ 1 => No Markem-Imaje tag
will start and print in
autonomous mode until Note: The printer runs only with MI ink cartridge.
the “Printer empty default
(N°78).
The expiration date of the Expiration date is Check the Expiration date specified on cartridge label.
Additive is reached reached If the date is reached: Change the Additive cartridge
Additive
expiration Consequence:
95A The printer continuous to Check the Expiration date specified on cartridge label.
date Expiration date is
print but with a risk to If the date is not reached: Check the current date of the
reached not reached
degrade the printing printer.
performance
M6’ running
Change Go in the Factory mode, from main menu:
96A Consequence: counter= 2000
M6’ U + Daily password + TAG
The printer continuous to hours
Check if ulCpDureeVie= 2000 hours. Change the M6’
print

112/194
Troubleshooting

Provide M6’ running
Go in the Factory mode, from main menu:
97A M6’ Consequence: counter= 2500
U + Daily password + TAG
change The printer continuous to hours
Check if ulCpDureeVie= 2500 hours. Prepare a new M6’
print
[Return to TSG table]
Note: Consult the list of available MI ink (SP12-Planet).
Check on the cartridge label the compatibility between ink and printer according to SP12.

113/194
Troubleshooting
Ink circuit alarm and fault

One of the electrovalve in the ink circuit
Disconnect/Reconnect from the AC power
04F Supply valves IC is permanently supplied with 24 V. Defective CPU
If still fault, change the CPU
Consequence: No print (Safety mode)
The measured pressure (AccP) is higher

Stop the printer
pressure leak than the reference (RefP) with a low Pressure leak
11F Drain the printer
blocked motor speed (Vmot) blocked
Clean the filter or replace it (Filter 14 µm)
Consequence: No print
Test the pump in the maintenance menu
(F7►F4►F3)
- If the motor of the pump runs:
Go in the maintenance menu, select the
Electrical
sequence “Ink pump cleaning”
At the printer start-up, the test of the disconnection
(F7►F4►F2). If the fault still occurs,
15F Ink pump ink transfer pump fails Defective pump
drain the printer and change the pump
Consequence: No start-up (IP)
- If the motor of the pump doesn’t run:
Check the electrical connection of the
pump with the RFID board.
If no disconnection, replace the pump.
Check the electrical connection of:
Electrical The M6’  RFID board,
disconnection The Rinsing valve (RV)  RFID board
The Ink Sensor (IS)  RFID board
The printer is not able to reach the Test the Pressure pump (PP) and the
Insufficient Defective Rinsing Valve (RV) in the maintenance
17F reference pressure (RefP)
pressure pressure pump menu (F7►F4►F3)
(PP) or If PP is defective, select the sequence “M6’
defective replacement” in the maintenance menu
Rinsing Valve (F7►F4►F2) and replace the M6’
(RV) If RV is defective, drain the printer
(F7►F4►F2) and replace valve.
Clean the 14 µm filter (ENM3410) plus the
Clogged
0.3 mm restriction placed between the
filter/restriction
drain valve (DV) and the ink tank.
The printer is not able to reach the
Test the Pressure pump (PP) in the
22F Pressure pump reference pressure at the start-up
Defective maintenance menu (F7►F4►F3)
pressure pump If PP is defective, select the sequence “M6’
(PP) replacement” in the maintenance menu
(F7►F4►F2) and replace the M6’
Test the Ink Valve (IV) in the maintenance
menu (F7►F4►F3)
If IV doesn’t switch,
Electrical Check the electrical connection Ink Valve
At the printer start-up, the test of the
disconnection (IV) RFID board
29F Ink valve fault ink transfer pump fails
Defective Ink If connection are OK, select the sequence
Consequence: No start-up
Valve (IV) “Ink pump cleaning” in the maintenance
menu (F7►F4►F2)
If fault still occurs, drain the printer
(F7►F4►F2) and replace the valve

114/194
Troubleshooting

Disconnect from the AC power
Electrical
Open the left side of the printer
disconnection
Check electrical connections FANCPU
Rotation signal is not detected
Consequence: The printer is stopped (not disconnected
35F Cooling fan failure from the AC power)
Printer is ON: the printer stops Printer is
OFF: No start-up Fan is blocked
Make sure nothing is blocking the fan
Fan is defective
blades, make sure the fan is clean
If no rotation, Disconnect the printer from
the AC power and replace fan
Disconnect and reconnect the cartridge to
the holder and plug on the printer.
Bad insertion of If still fault, Go in the factory menu
the additive from the main menu:
cartridge in the U + Daily password + TAG
The printer doesn’t detect additive
holder
49F Additive pump transfer from the cartridge to the Ink If usVolumeCourant =0, Change the additive
circuit. cartridge
Go in the factory menu, from the main
Defective menu: U + Daily password + TAG
transfer pump If usVolumeCourant > 0, Change The
additive transfer pump
The ink level in the tank is below the
level sensor
Consequence:
Low ink level. Printer is ON: the printer continuous to
Ink cartridge is
50A Prepare a new print (autonomous mode) until the Prepare a new ink cartridge
empty
cartridge “Printer empty” default (N°78)
Printer is OFF: the printer will start and
print in autonomous mode until the
“Printer empty default (N°78).
Low level of additive in the cartridge
Consequence:
Low make-up. Additive
Printer is ON: the printer continuous to
51A Prepare new cartridge is Prepare a new additive cartridge
print (autonomous mode) until the fault
cartridge empty
“Ink concentration out of range”(N°83)
Printer is OFF: Start-up
The ink level in the cartridge<200cc.
The cartridge is
ACM information (Factory menu) displays a
not empty (it
remaining volume (usVolumeCourant) =0.
remains ink)
The cartridge was not correctly plugged.
The ink cartridge is empty Test the ink pump (IP) and the Ink Valve (IV)
Consequence: The cartridge is in the maintenance menu (F7►F4►F3)
Printer is ON: the printer continuous to not empty – Ink Check the electrical connection:
print (autonomous mode) until the transfer issue - Ink Pump (IP)  RFID board
52A Empty ink cartridge
“Printer empty” default (N°78) - Ink valve (IV)  RFID board
Printer is OFF: the printer will start and The cartridge is If ink transfer is OK
print in autonomous mode until the not empty – No Check the electrical connection:
“Printer empty default (N°78). ink measure Ink tank sensor (blue, Yellow, Black) 
into the tank RFID board
Level sensor
Check the electrical connection of the level
(electrical
sensor (connections on Tank+ RFID board)
disconnection)

115/194
Troubleshooting

The cartridge is The additive level in the cartridge<200cc.
The additive cartridge is empty
not empty (it ACM information (Factory menu) displays a
Consequence:
remains remaining volume (usVolumeCourant) =0.
Empty make-up Printer is OFF: Start-up
53A additive) The cartridge was not correctly plugged.
cartridge Printer is ON: the printer continues to
Additive
print (autonomous mode) until the fault
cartridge is Plug a new additive cartridge
“Ink concentration out of range”(N°83)
empty
Test the Recuperation pump (VP) in the
maintenance menu (F7►F4►F3)
Recuperation
No ink recuperation If the pump is blocked, select the sequence
Recuperation pump pump is
61F Printer is OFF: No start-up “Clean recup pump” in the maintenance
fault blocked or
Printer is ON: The printer stops menu (F7►F4►F2)
defective
If still fault , select the sequence “M6’
replacement” and replace the M6’
Go to the information menu
If AccP<Pref : too much additive in the ink
High additive
Let the printer reach its nominal
The ink pressure value (AccP) is out of concentration
concentration by itself
the correct working range (Pressure =f in the ink
If AccP<<Pref or if this alarm is persistent,
(Temperature)).
Ink concentration drain the printer and plug fresh ink.
70A The ink concentration is out of range
out of specif. Go to the information menu
(high or low)
Consequence:
Low additive Let the printer reach its nominal
Risk of poor print quality
concentration concentration by itself
drain the printer and plug fresh ink.
Atmospheric
Check visually the atmospheric pressure
hose is
outlet.
obstructed
The sensor is unable to initialize at Pressure sensor Check the electrical connections of the
Ambient pressure printer start-up. is electrically sensor: direct on the part + on the RFID
71F measurement Consequence: disconnected board.
failed No start-up
Pressure sensor
Replace the ink block
is out of order
Check on the tank the connection of the

Sensor wire
sensor level wire (black, blue, yellow)
disconnection
Check the connection on the RFID board
Test the ink pump (IP) and the Ink Valve (IV)
The level in the tank reaches the in the maintenance menu (F7►F4►F3)
Printer empty. No minimal level Ink transfer line
78F Check the electrical connection:
more ink available Consequence: issue
- Ink Pump (IP)  RFID board
The ink circuit is stopped - Ink valve (IV)  RFID board
Level sensor
Check the electrical connection of the level
(electrical
sensor (connections on Tank+ RFID board)
disconnection)

116/194
Troubleshooting
The ink level in the tank reaches the Check on the tank the connection of the
safety level. Sensor wire sensor level wire (black, blue, yellow)
79F Full tank
Consequence: disconnection Check the connection on the RFID board
The IC is stopped. Risk of ink overflow If no disconnection, drain the printer
Go to the information menu

High additive
Let the printer reach its nominal
The ink pressure value (AccP) is out of concentration
concentration by itself
the correct working range (Pressure =f in the ink
(Temperature)). drain the printer and plug fresh ink.
Ink concentration
83F The ink concentration is out of range
out of range Go to the information menu
(high or low)
Consequence:
Low additive Let the printer reach its nominal
The printer stops
concentration concentration by itself
drain the printer and plug fresh ink.
Temperature The ambient temperature is too high

The temperature measured in the
Internal cabinet T> cabinet is out of printer specification. Poor cabinet Check the air filter of the printer
91F
60°C~140F Consequence: The printer stops (Safety ventilation (inlet+outlet)- Change them if clogged
risk)
Defective Disconnect the printer from the AC power
sensor Replace the CPU board
Prevent: Change air Air filter: End of lifetime

55A - Change the filters
filters Consequence: No functional effect

117/194
Troubleshooting
Print Head alarm and fault

Loss of the signal between Electrical Disconnect/Reconnect from the AC power
the recuperation block and disconnection Check cable connections (UmbilicalCPU)
Recuperation sensor
07F the CPU.
out of service Disconnect/Reconnect from the AC power
Defective CPU board Restart the printer
If the fault still occurs, replace the CPU board
Dirty print head Clean and dry the print head

The printer has encountered
a fault to supply the drop
08F HV supply overload
charge. Disconnect/Reconnect from the AC power
Consequence: No print Defective CPU board Restart the printer
Dirty print head Clean and dry the print head

a fault to supply the piezo
Piezo supply Defective Piezo Change the modulation Assembly
09F module.
overload
Consequence: No print Disconnect/Reconnect from the AC power
Defective CPU board Restart the printer
The printer has

encountered a fault to In the maintenance menu, select the sequence
Recuperation valve is
20F Recup. Valve default recup. ink into the “clean recup pump” (F7►F4►F2)
blocked
recuperation line If the fault still occurs, disconnect/Reconnect
Consequence: No print from the AC power & replace the 4 ELV block
In the maintenance menu, select the sequence

Pressure valve No ink jet Pressure valve is “pressure valve cleaning” (F7►F4►F2)
26F
default Consequence: No print blocked If the still occur, disconnect/Reconnect from the
AC power & replace the 4 ELV block
Drain valve is not

The drain valve of the print Change 4ELV block
working or clogged
head is opened & software
Refresh Valve doesn't detect the pressure Modulation assembly
27F Change Modulation assembly
Default drop is clogged
Consequence: No
Drain circuit is
Functional effect Drain and flush the printer
clogged
Clean and dry the print head, the cover and
No Drop charge Dirty print head perform basic maintenance operations (Unblock
81F Drop detection Consequence: No print Nozzle, check stability….) (F7►F2)
Check the ink type and parameters (reference,
Incorrect Ink
expiration date…)

118/194
Troubleshooting

Check the electrical wires of the modulation
assembly.
Bad Break-Off Point Adjust the break-off point.
If the fault still occurs, replace the modulation
assembly
No signal from cover sensor

No magnet in the Check presence of the magnet in the head
84F Head cover absent Consequence: No print
cover cover.
Clean and dry the print head, the cover and

Jet no stable perform basic maintenance operations (“check
stability” plus “Unblock nozzle) (F7►F2)
Clean and dry the print head
Perform maintenance operations (“check
Jet not centred in the
stability, Unblock nozzle”) (F7►F2)
gutter
If the fault still occurs, replace the Modulation
Assembly
In the maintenance menu, select the sequence
“pressure valve cleaning” (F7►F4►F2)
If the fault still occurs, in the maintenance menu
The recovery detector did (F7►F4►F3):
not detect the jet in the - Test the recuperation pump,
gutter or the detection is too - Test the recuperation valve,
Recovery not detect.
85F weak No recuperation Recuperation valve is fail: Replace the 4 ELV
Jet out of the gutter
block
Consequence: No print Recuperation pump is fail: Replace the pump
If recuperation valve and pump are OK,

Stop the printer, remove and clean the vacuum
Filter grid
Clean and dry the print head
Perform maintenance operations (“check
stability, Unblock nozzle”) (F7►F2)
in the maintenance menu, test the pressure
No jet
valve (F7►F4►F3)
Pressure valve is failed, replace the 4 ELV block
If the fault still occurs, replace the modulation
assembly
Disconnect the wires (red and green) from the
High voltage supply a fault to supply the EHT for
86F Defective EHT block umbilical to insulate the problem.
failure the drop charge.
If the fault still occurs, replace the EHT block
The printer has detected an Dirty print head Clean and dry the print head
High voltage insulation fault on the EHT
87F Open the rear cover. Check of any traces of ink,
insulation failure line Dirty print head (inside
moisture inside the head. Clean and dry.
head)
Check the head for leaks

119/194
Troubleshooting

Consequence: No print Check the connection between the EHT block
EHT block or electrical and the umbilical and between the EHT block
connection and the CPU
Change the EHT block
Clean and dry the print head plus the head
Dirty print head
cover
Electrical Check electrical connection between:
disconnection ADP board/Print Module/CPU
a fault to calculate the jet
Jet speed Incorrect Ink or Check the ink type and parameters.
speed during 12 minutes.
88F measurement parameters Check the viscosity parameters.
timeout Adjust the break-off point or change the
Consequence: No print Bad Break-Off Point
modulation assembly
Electrical Check electrical connection between :
disconnection ADP board/Print Module/CPU
Looking for solution with the customer to
The temperature measured Room temperature
decrease or increase the temperature room
inside the head is outside
the Measure the temperature close to the ADP
Head temperature Temperature sensor
90A Limits of 0-45°C (32-113°F). board. If temperature is very different than
out of range on ADP board
Consequences: Risk to measured, change the ADP board
degrade the performance
and the behaviour of the ink CPU board Change the CPU board is the fault is persistent
Printer alarm and fault

The serial communication was Electrical Check wirings and connections (RS232 – J6
interrupted disconnection on CPU board)
External
10A communication
Consequence: The data receives Wrong printer Check the printer configuration
timeout
by the printer may be wrong configuration (transmission rate, variable format…)
The data received from the

Check the value of the check byte and
Incorrect external external connection is wrong.
14F Wrong data whether the identifiers used to
data received Consequence: Printing is
communicate with the printer exist.
disabled
The message selected or send
through the serial link contains
Font used in
an algorithm not available in Check the available font and load the
18F message not Incorrect algorithm
the printer missing ones in the *.HEM file.
available
Consequences: the message
cannot be printed
Indicate that the tachometer
division is not correct regarding
Print speed above Tachometer division Change the tachometer division
40A the algorithms used in the
specification Print speed Change the algorithm
message
Consequences: Resolution

120/194
Troubleshooting

issue
The message selected or send

through the serial link contains
Algorithm not an algorithm not available in Check the algorithms available and load the
48F Incorrect algorithm
available the printer missing ones in the *.HEM file.
Consequences: the message
cannot be printed
The ink circuit has been
Printer stop not stopped incorrectly Incorrect IC
69A Use the ON/OFF button to stop the printer
properly Consequences: No functional shutdown
effect
■ List of special spare parts

Consult full list [Spare parts]
P/N Description
ENM47143 Transfer Pump (Additive/ink)
ENM45719 Ink Block
ENM45713 Additive block
ENM37928 Electro valve
ENM46092 Board CE RFID - ink circuit connection (ELV ...)
Ink circuit ENM46418 Calibrated leak
ENM46502 CPU Board
Electronic compartment
ENM46351 4 Valves Block
Print head

121/194
Troubleshooting
Spare parts sheets

122/194
Troubleshooting
■ SPS Menu
During service, take all possible precautions to avoid spilling or splashing ink or additive.
Whenever parts with seals are disassembled, they should be reassembled with new seals.
List of Spare Part Sheet available in this section:
SPS Print Head (SPS PHxx)

SPS PH01 [Replace a modulation assembly]
SPS PH02 [Replace the 4 Electro valve block]
SPS PH03 [Replace the gutter assembly]
SPS PH04 [Replace the Print Module]
SPS Ink Circuit (SPS ICxx)

SPS IC00 [Replace the RFID board]
SPS IC01 [Replace the Additive electrovalve]
SPS IC02 [Replace the Ink electrovalve (I.V)/Draining electrovalve (D.V)]
SPS IC03 [Electro valve variant]
SPS IC04 [Replace the Ink transfer Pump]
SPS IC05 [Replace the Additive transfer Pump]
SPS IC06 [Clean/Replace the recuperation filter]
SPS IC07 [Replace the ink block]
SPS IC08 [Replace the Additive block]
SPS Electronic Board (SPS EBxx)

SPS EB01 [Replace power supply board/EHT block]
SPS EB02 [Replacing CPU board]

123/194
Troubleshooting
SPS PH01 Modulation assembly: ENM46605 (GL)/ENM46086 (GS) 1/1
Tool 1.5 mm Allen key

Turn off the printer and disconnect it from the AC power
Prerequisite Take appropriate individual protections
Residual ink may come out
Remarks Perform this operation in a dust-free environment
Disassembly
Open the head cover. B

1 Remove the protective cover (A). 1
Disconnect the wires (B)
Unscrew the CHC (C) holding the A

modulation assembly and remove it.
2 C
Take care with the two (x2) O-rings
(D). Allen key Ø1.5
Reassembly
Clean the seal mating surface with
additive, remove the old O-rings and
fit two new O-rings in their locations 2
on the head. D
3 Place the new modulation assembly
in position then tighten the two
mounting screws.
Reconnect the resonator wires and
reinstall the protective cover.
Testing
3
Start the printer.

"Check jet stability" is required.
4
Gutter adjustment may be necessary.
(See adjustment sheet hereafter)
[Return to SPS Menu]

124/194
Troubleshooting
SPS PH02 4 Electro valve block (ENM46351) 1/1

Tool 1.5 mm Allen key
Prerequisite Place the head higher than the printer cabinet
Take appropriate individual protections
Remarks Perform this operation in a dust-free environment
Disassembly
1
Allen key Ø1.5
1 Remove the rear head cover
Unscrew the CHC screws 2

holding the 4 ELV block.
Remove the block.
Take care with seals: they could
be stuck on the support (B):
2 remove them.
Note:
Seals= One rectangular 3-hole
gasket and one square 4-hole B
gasket.
Reassembly
Use cleaning solution to clean
3 the mating surface on the 4 ELV
block and the contact board.
3
Replace 4 ELV block. Each new
block (spare part) is provided
with gaskets and screws.
4
Before replacing the rear head
cover, start the printer to check
potential leakage.
Testing
Start the printer.
If no leakage, stop the jet and 4
5 replace the rear cover
"Check jet stability" sequence is
required. [Return to SPS Menu]

125/194
Troubleshooting
SPS PH03 Replacing the gutter assembly (ENM28591) 1/1

Tool 2.5 mm flat-bladed screwdriver
Prerequisite
Remarks
Disassembly Flat-bladed screwdriver 2.5mm
Remove the screws at the

1 corners of the gutter assembly
and remove it. 1
Remove the O-rings around pins

2 (A) and around the gutter tip
(B).
Clean the mating surface C

3 between the head and the
gutter assembly using additive.
Reassembly
Each new gutter block (spare
part) includes O-rings (x3).
Replace the O-ring on the 2
gutter tip (B).
Fit new O-rings (x2) around the B
4 pins of the gutter block and fit
the new gutter block,
Pay attention, do not damage A
the fragile recovery pins.
Tighten the four screws.
Testing
Restart the printer. 3

Adjust the recovery gutter
5
(See adjustment sheet
hereafter)

126/194
Troubleshooting
SPS PH04 Replacing the Print Module 1/1

Tool -
Remarks Residual ink may come out
Disassembly
0 Drain the printer
Disconnect the printer from the AC

power.
1
1 Open the left side of the printer
cabinet by unscrewing CHC screws
(x6).
2a
In the electronic compartment:

Disconnect the connector of the
2b
print Module (2a)
2c
2 Disconnect the green and red EHT
connectors (2b)
In the hydraulic compartment,

disconnect the grounding wire (2c)
Disconnect the Pipes:

3
A- Pipe 1.6 red (ink)
B- Pipe 3.2 white (vacuum)
C- Pipe 1.1 white (additive
D-Pipe 1.6 blue (purge)
3
Pay attention to the hydraulic
connections.
Note: Plus Pipe 1.6 green if
A B C D
pressurization is connected.

127/194
Troubleshooting
Remove mechanically the print

4
Module from the cabinet (x4 screws)
4 5
Reassembly
Mount the new print module.
5
Do not Close the left side of the
printer cabinet.
Testing
Start the printer
Check for leakage.
6 Close the left side of the printer
cabinet.
Perform an auto calibration

128/194
Troubleshooting
SPS M6’ Replacing the M6’ (ENM45721)

Tool No specific tools
Prerequisite -
Remarks Replacement sheet A47431

129/194
Troubleshooting
SPS M6’ Replacing the M6’ (ENM45721)

130/194
Troubleshooting
SPS IC00 Replacing the RFID board 1/2
Tools Allen key 1.5 – 2.5 - 3
Prerequisite Turn off the printer and disconnect it from the AC power
Remarks -
Disassembly
0
Disconnect the printer from the AC power.
Open the left side of the printer cabinet by
0
unscrewing CHC screws (x6).
S2 C2 S3
Disconnect the ribbon cable by unlocking it

from the connector of the RFID board (C1 +
C2). C1 C1
Unscrew (not completely) the CHC on left

1 and right sides of the board (S2+S3), just
enough to release the RFID board.
1
Completely unscrew the CHC placed in the
center of the board (S1).
S1
To disconnect the remaining connectors, it
is recommended to change the position of
the ink circuit by opening the M6’ side.
2 Remove the ink & additive cartridges &
open the M6’ side.
The side of operation remains the same
(left side).
2

131/194
Troubleshooting
SPS IC00 Replacing the RFID board 2/2
The connector is in the horizontal

position.
3 Pay attention; do not pull out the 3
connector by tugging on the wires.
Remove the connectors (x10).
Pull the RFID board out.

Pay attention, do not bend any
4 4
hydraulic tube
Reassembly
Place the new RFID board.
Pay attention to the hydraulic tubes
and to the electrical cables.
Reconnect all the connectors; place
the electrical wires behind the
hydraulic tube.
5
Do not mix electrical wires with
hydraulic tubes, let a clean area.
Close the M6 side and connect the
ribbon cable: place the cable between
the hydraulic tube and the electrical
5
wires.
Testing
Plug the printer to the main

Go in the maintenance menu and test
6 pump and electrovalves.
Plug the cartridge and start the printer

132/194
Troubleshooting
SPS IC01 Replacing the Additive electrovalve (A.V – ENM37928) 1/2

Tools Allen key 1.5 – 2.5 - 3
Prerequisite
The printer must be drained (Residual additive may come out)

Remarks The RFID board must be removed from its location
The additive valve is located on the additive block
Disassembly
Drain the printer.
- Remove the RFID board
(follow steps 1 to 5 of the SPS IC00) 1 Additive
needle
Unscrew the CHC screws which maintain
the additive needle. Ø2.5
1
To perform the next operations the ink
circuit should be opened (M6 side).
Additive block is located under the AP support

additive transfer pump (AP). Additive block
To facilitate the access to the block,

remove the support of the additive pump
2 (AP support) from its location.
2
The support is attached by two (2) CHC
screws.
Additive transfer
Do not disconnect the hydraulic tubes
pump (AP)
and the electrical wires of the pump.
Ø3
Remove the block from its location.

Pay attention to:
3 - Hydraulic tubes (avoid to
3
bend them)
- Electrical wires

133/194
Troubleshooting
SPS IC01 Replacing the Additive electrovalve (A.V – ENM37928) 2/2
The additive block is now accessible; it is Additive needle Ø1.5

2
possible to remove the Additive Valve (A.V)
by unscrewing 1+2.
4.1: No seal should remain on the block. A.V

4.2: Locating the direction of assembly of
1
4 the Electrovalve before remove it: the
sticker (with P/N) on the valve could help
you.
Note: The electrovalve P/N A37928 is

declined in two (2) versions. See SPS IC03 if
the version mounted in your printer is
different than this shown in this procedure. 4
Reassembly 4.1
5.1 - Mount the new valve on the block
5.2 - Run the electrical cable of the valve
through the slot located on the bottom.
Attach the cable with a clamp.
5.3 - Reinstall the ink block and the ink
pump.
5 4.2
5.4 - Reinstall the RFID board and
reconnect all the electrical wires including The seal
No seal should should remain
the flat cable. remain on the on the electro
block valve
5.5 - Close the ink circuit and reconnect the
consumables.
5.6 - Connect the printer to the AC power.
Testing 5.3
5.2
5
Test the Ink valve (IV) or the Draining Valve
(DV) in the maintenance menu
-
(F7►F4►F3)
Start the printer.

134/194
Ø2.5
Troubleshooting
Replacing the Ink electrovalve (I.V - ENM37928)

SPS IC02 1/2
Replacing the Draining electrovalve (D.V - ENM37928)
Tool Allen key 1.5 – 2.5 - 3
The printer must be drained (Residual additive may come out)
Remarks The RFID board must be removed from its location
The additive valve is located on the additive block
Disassembly
Drain the printer.
- Remove the RFID board
(follow steps 1 to 5 of the SPS IC00) 1
ink needle
the ink needle.
1 Ø2.5
To perform the next operations the ink
circuit should be opened (M6 side).
IP support
pump
Ink block
Ink block is located under the ink transfer
pump (IP).
To facilitate the access to block, remove
2
the support of the ink pump (IP support).
2
The support is attached by two (2) CHC
screws. Ink transfer
pump (IP)
Do not disconnect the hydraulic tubes
and the electrical wires of the pump.
Ø3
Remove the block from its location.

Pay attention to:
3 - Hydraulic tubes (avoid to 3
bend them)
- Electrical wires

135/194
Troubleshooting
Replacing the Ink electrovalve (I.V - ENM37928)

SPS IC02 2/2
Replacing the Draining electrovalve (D.V - ENM37928)
Pull carefully the block out of the cabinet,

It is now possible to remove and replace:
- The Ink Valve (I.V) by unscrewing 1+2
- The Draining Valve (D.V) by unscrewing
3+4
Ink electro
valve (I.V)
4.1: No seal should remain on the block.
4.2: Locating the direction of assembly of Draining
4 electro valve
the Electrovalve before remove it: the (D.V)
sticker (with P/N) on the valve could help Ink needle
you.
Ø1.5
Note: The electrovalve P/N A37928 is 4

declined in two (2) versions. See SPS IC03 2
I.V 1
if the version mounted in your printer is 4.1
different than this shown in this
procedure. 3
D.V
Reassembly 4
5.1 - Mount the new valve on the block
5.2 - Run the electrical cable of the valve
through the slot located on the bottom.
Attach the cable with a clamp.
4.2
5.3 - Reinstall the ink block + ink pump.
5 5.4- Reinstall the RFID board and The seal
reconnect all the electrical wires No seal should should remain
remain on the on the electro
including the flat cable. valve
block
5.5 - Close the ink circuit and reconnect
the consumables. 5.2
5.3
5.6 Connect the printer to the AC power
Testing
Test the Ink valve (IV) and the Draining

Valve (DV) in the maintenance menu
- (F7►F4►F3). 5
Ø2.5
Start the printer.

136/194
Troubleshooting
SPS IC03 Electro valve variant (replacing procedure) 1/1

Tool Flat screwdriver
Prerequisite
Remarks This SPS is a part of SPS IC01 and SPS IC02
Disassembly
1
1 Remove the electrical part
Remove the hydraulic part, note the 3

2 direction of assembly given on the part
(NC/NO)
4
3 Check the presence of the seal (x3)

137/194
Troubleshooting
SPS IC04 Replacing the Ink transfer Pump (IP – ENM47143) 1/2
Tool Allen key 3 - Tubing Cutter
Prerequisite
Remarks The printer must be drained
Disassembly Ink
L = 160mm
valve
Each new ink Transfer pump (IP) is
provided with pre-assembled hydraulic Ink
tank
tubes. L = 140mm
1 1
When replacing a pump, it is strongly
recommended to replace all its
hydraulic connections
ENM47143
Drain the printer.

2 To perform the next operations the ink 2
circuit should be opened (M6’ side).
pump
IP support
Disconnect the electrical connector
connected to the transfer pump.
Remove the support of the ink pump (IP
support). It is attached by two (2) CHC 3
screws.
3
Pay attention to: Ink transfer
pump (IP)
- Hydraulic tubes (avoid to
bend them)
- Electrical wires Ø3
The hydraulic tubes connected to the

pump should be disconnected in two (2) B
Ink A Ink Block
points: Tank
4 4
 The connection with the ink tank (A)
 The connection with the ink block (B)

138/194
Troubleshooting
SPS IC04 Replacing the Ink transfer Pump (IP - ENM47143) 2/2
To disconnect the hydraulic connection on
the ink block, It is recommended to remove
Ink block
it (See SPS IC02).
5 The RFID board should be removed (See
SPS IC00).
5
the ink needle to release the ink block.
By using the tubing cutter: B
Cut the tube (point A) from the ink tank.

Ink
6 Cut the tube (point B) from the ink block. pump
Residual ink may come out, take

Ink
appropriate precautions. Block
Ink pump
Connect the hydraulic tube of the new 6
transfer pump:
 tube/length=160 mm to the ink tank (A)
7  tube/length=140 mm to the ink block (B)
 Connect the electrical connector of the
pump to the RFID board or reuse the
previous one.
Ink
A Tank
Reassembly
Reinstall the ink block and the ink pump.
Close the ink circuit and reconnect the
-
consumables. L = 160mm Ink
Connect the printer to the AC power Block (B)
Testing 7 Ink
Tank (A)
Test the Ink transfer Pump (IP) in the L = 140mm
Go in the MI Engineer and set the flow rate
parameters of the transfer pump as per
- TB170505 . [Return to SPS Menu]
Start the printer

139/194
Troubleshooting
SPS IC05 Replacing the Additive transfer Pump (AP - ENM47143) 1/2
Tool Allen key 3 – Tubing cutter
Prerequisite

Disassembly L = 160mm Additive

block (A)
Each new Additive Transfer Pump (AP) Additive
is provided with pre-assembled block (B)
1
hydraulic tubes. L = 140mm
1
When replacing a pump, it is strongly
recommended to replace all its
hydraulic connections ENM47143
Drain the printer.

2 To perform the next operations the ink
circuit should be opened (M6’ side). 2
Disconnect the electrical connector AP support

connected to the transfer pump.
Remove the support of the pump (AP
support). It is attached by two (2) CHC
3 screws.
Pay attention to: 3
- Hydraulic tubes (avoid

to bend them) Additive transfer
pump (AP)
- Electrical wires
Ø3
Additive
block
The hydraulic tubes of the pump should
be disconnected in two points: two 4
4
hydraulic connections on the additive
block (A + B).
B A

140/194
Troubleshooting
SPS IC05 Replacing the Additive transfer Pump (AP - ENM47143) 2/2
To disconnect the hydraulic connection on

Additive
the additive block, It is recommended to block
remove it (See SPS IC01).
5 The RFID board should be removed (See SPS 5
IC00).
Unscrew the CHC screws which maintain the
ink needle to release the ink block.
By using the tubing cutter:

Cut the tube (point A) from the additive
block
Additive needle A
6 Cut the tube (point B) from the additive
block
Residual additive may come out, take
appropriate precautions
Connect the hydraulic tube of the new 6
transfer pump on the tree connector of the
Additive block :
Tube/length =160 mm on the ink block
(point A) B
7
 Tube/length =140 mm on the ink block
(point B)
 Connect the electrical connector of the
pump to the RFID board or reuse the
previous one.
Reassembly
Reinstall the additive block and the new
additive transfer pump. L = 160mm Additive
7 Block (A)
8 Close the ink circuit and reconnect the Additive
consumables. Block (B)
Connect the printer to the AC power L = 140mm
Testing
Test the additive transfer Pump (AP) in the
9 Go in the MI Engineer and set the flow rate [Return to SPS Menu]
TB170505 and Start the printer

141/194
Troubleshooting
Cleaning the recuperation filter (A38113)

SPS IC06 1/2
Replacing the recuperation filter (A38113)
Tool The open-end spanner (8mm) - Tubing Cutters
Prerequisite
Disassembly
1
1 Open the left side of the printer
Use the open-end spanner (8mm) to

remove the bottom part (filter) of the 2
recuperation block.
2
Residual additive/ink may come out, take

appropriate precautions
Case 1: Filter Replacing tubbing cutters
3.1 - Using the tubing cutters, cut the tube

the closest to the tree connector of the 3.1
filter.
3.2 - Remove the O-ring of the filter (It 3

3 could be stuck on the filter support) and
place the new one provided with the new
3.2 3.3
filter. B
3.3 – Plug entirely the tree connector of

the new filter in the tube (A) and lock the
connection by using the sleeve (B). A
Go to Reassembly step (step 5)

O-ring

142/194
Troubleshooting
Cleaning the recuperation filter

SPS IC06 2/2
Replacing the recuperation filter
Case 2: Filter cleaning
4.1-Place the filter above the beaker and

clean the filter with the cleaning solution (see
4
IRS for reference). 4
4.2-Check the presence of the O-ring before 4.1 4.2

re-mounts the filter.
Reassembly
Use the open-end spanner (8mm) to mount

5
the filter on the recuperation block.
Testing
Start the printer
6
Check the jet recuperation [Return to SPS Menu]

143/194
Troubleshooting
SPS IC07 Replacing the Ink block (ENM45719) 1/2

Tool Allen key 2.5 – 3 - Tubing Cutters

The printer must be drained (residual ink may come out)
Remarks It is recommended to perform this operation in workshop, not at customer site
Disassembly
Cut the hydraulic connection described in the picture at the next page.
Drain the printer
- Remove the RFID board: follow
steps 1 to 5 of the SPS IC00.
Release the ink block: follow

-
steps 1 to 3 of the SPS IC02 1
Use tubing Cutters for

disconnecting the hydraulic
1 connection A – B – C – D – E
described in the scheme
provided next page.
Connect the tubes of the ink 2

block to :
A - Antipulse
D
B - Ink tank
C - Rinsing valve(RV)
2 D - Print head (Umbilical) E

E - Ink pump (IP) B
C
Go in the MI Engineer and set
A
the flow rate parameters of the
transfer pump as per TB170505.

144/194
Troubleshooting
Ink block : Hydraulic connections

B E

145/194
Troubleshooting
SPS IC07 Replacing the Additive block (ENM45713) 1/2

Tool Allen key 2.5 – 3 - Tubing Cutters

The printer must be drained (residual additive may come out)

Remarks It is recommended to perform this operation in workshop, not at customer site
Disassembly Cut the hydraulic connection described in the picture at the next page.
Drain the printer

- Remove the RFID board: follow
steps 1 to 5 of the SPS IC00.
Release the additive block: follow

-
steps 1 to 3 of the SPS IC01
Use tubing Cutters for

disconnecting the hydraulic
1 connection A – B – C – D
described in the scheme provided
next page.
Connect the tubes of the ink block

as follow
A – To umbilical (solvent line) C
B – To Rinsing valve
C – Additive pump
D - Additive pump See Note
2 B
D
Go in the MI Engineer and set
the flow rate parameters of the
transfer pump as per TB170505.
Note: the tube should be cut by the FSE with the required length for the fitting of
the block
9028 Book for Services Engineer

146/194
Troubleshooting
B
A
AP
RV
Additive block: Hydraulic connections

147/194
Troubleshooting
Replacing the Power Supply

SPS EB01 1/2
Replacing the EHT Block
Tool
Prerequisite Turn off the printer and disconnect it from the AC power
Remarks
Disassembly
1 Open the left side of the printer 1
Disconnect the electrical wire:

A 1 2 3 4 5
- From the power supply (A)
- From the CPU board (B)
2
- From the EHT block (C)
C
To replace the power supply or the EHT

block, it is necessary to remove the
electronic plate D.
3
Unscrew the four (4) CHC screws

Unscrew the two (2) nuts

148/194
Troubleshooting
SPS EB01 Replacing the Power Supply/ EHT Block 2/2
Remove the plate.

4
The fixing is located at the rear of the plate.
4
Reassembly
5 Re-assemble in the reverse order.
Testing
6 Start the printer.

149/194
Troubleshooting
SPS EB02 Replacing the CPU board (ENM46502) 1/2
Tool
Prerequisite
The electronic plate should be removed (see SPS EB01)
Remarks -
Disassembly
S3
Disconnect all electrical connectors:
-From the ink circuit (C1+C2) C1
-From the fan (C3)
1
-From the external connections (C4) C4
-From the main power supply (C5)
-From the keyboard (C6) 1
C5
C2 C6
C3
S4
S1
Release the screws located in the
bottom of the compartment (S1+S2)
2
Unscrew the two (2) CHC screws which
maintain the board (S3+S4).
S2

150/194
Troubleshooting
SPS EB01 Replacing the Power Supply/ EHT Block 2/2
Replace the CPU board

3
The spare part is provided with the display
Reassembly
Mount the new CPU in the electronic

compartment
Pay attention to the external connections, do
5 not invert connectors
Pay attention, do not invert C1 (J8) and C2
(J23)
USB
Testing
C1
Start the printer.

Go in the MI Engineer and set the flow rate
TB170505.
Check the version of the software by
6
pressing the key
C2
Update the printer if necessary
Perform an auto calibration

151/194
Troubleshooting
Adjustment sheets

152/194
Troubleshooting
Break-off point adjustment
Tools Magnifying glass (eyepiece) ; 2,5 mm Allen key
Place the head on its maintenance stand

Preparation Turn on the jet(s) for at least 30 minutes.
Remove the head cover.
Adjustment
To adjust the break-off point,
look at the jet in front of the
charge electrode (stroboscopic
LED) through the eyepiece (A)
B
Start by turning the
potentiometer anticlockwise until
it stops (B). The jet is no more
modulated.
Slowly turn to the clockwise until
the jet break-off point is in the C
center of the charge electrode.
A
The adjustment is correct when 3
complete drops are present at
the base of the charge electrode
(C)
Figure below shows how a

properly adjusted break-off point
should appear. Look only at the
shape of the drops just under the Wrong To avoid Right
break-off point.
Checks and tests Close the head cover. Clear any faults with key.
Perform some printing tests and readjust if necessary.

153/194
Troubleshooting
Break-off point adjustment with ink MB176 (1/3)

Tools Magnifying glass (eyepiece) ; 2,5 mm Allen key
Stop the Jet

Preparation Place the head on its maintenance stand
Remove the head cover.
ENM46605
1
A slotted nozzle allows cleaning
with ink swab ENM42727. This ENM42727
1
swab is available only for this
Modulation Assembly ENM46605
Initialize the operation by turning

the Adjustment Screw counter
2
clockwise until it stops. The jet is
2 3
now continuous.
Gently turn the Adjustment Screw
clockwise until the jet break-off
appears in the bottom of the
3 charging electrode. The break-off
is correct when one (1) full drop is
obtained from the base of the
charging electrode (1 drop).
1 drop
Create a message with three (3)
lines of seven (7) dots and 24
4 character dots; use a printing
speed < 300 mm/s to use the
Quality Raster.
5
Display the break-off point value at
5 the User Interface (Production /
Status menu); press CTRL+D.

154/194
Troubleshooting
Break-off point adjustment with ink MB176(2/3)

The target is to find the low break-off
point.
Turn the Adjustment Screw counter
clockwise until the print is incorrect; turn
6
clockwise to find the low point to print
properly; note the value displayed at the 6
User Interface = A.
(Example: A=3.2).
The target is to find the high break-off

point with (Case 1) or without poor print
quality (Case 2).
Case 1:
Turn the Adjustment Screw clockwise until
print is incorrect; turn counter clockwise
to find the high point to print properly;
note the value displayed at the User
7
Interface = B.
7
Case 2: If the print remains correct:
Return to the minimum value of the
break-off point A; turn screw clockwise
Break-off
until the higher position of the break off C
point
point is obtained. Note the value
displayed at the User Interface = B.
(Example: B=4, 8).
Case 1
valid area Piezo

Theory to set a good break of point A B
depending of case 1 or case 2
Printing area
Depending on the Modulation Assembly,
the printing area can differ from the valid Break- C
area. off point
In Case 1: Point B is when printing

decreases, meaning valid area is equal to Case 2
the printing area.
In Case 2: Point B is on the maximum valid area

Piezo
value of the break-off point and not at the
limit of the printing area. A B
Printing area

155/194
Troubleshooting
Break-off point adjustment with ink MB176(3/3)

Calculate and set the optimal break-off point.
The value C of the optimal break-off point is calculated as follows: (A + B) /2

(Example: optimal value C = (3.2+ 4, 8) /2 = 4).
Turn the Adjustment Screw to obtain the optimal break-off point value displayed in the Status menu; verify the print
quality is correct.
The position of the break-off point is obtained:

The break-off point position is dependent on the temperature. It can change position when there is a large variation of
temperature without giving bad print quality; adjust the break-off at the middle of the working range.
Note: The number of full drops inside the charging electrode increase when the temperature decreases; it decrease
when the temperature increases.
Replace the solvent cartridge; verify the break-off point with loop X10.
“Good” break -off points:
Each time, at the bottom of the charging electrode, you see full drops:
“Bad” break -off point:
At the bottom of the charging electrode you see satellite drops:

156/194
Troubleshooting
Recovery gutter adjustment

Tools Safety glasses and gloves; 0.9 mm Allen key; gutter adjustment tool.
Place the head on its maintenance stand.

Preparation “Adjust Jet” In the maintenance menu (F7►F2)
Remove the head cover
Adjustment
Select the function “Adjust Jet”

1 In the maintenance menu
(F7►F2)
Loosen the gutter grub screw on

2
the side under the head.
Ø 0.5
Hold the gutter with the gutter
3 adjustment tool
Adjust the position of the gutter

by moving it back and forth or
4
right and left until the jet
centered in the gutter
Adjustment tool
Retighten the screw moderately.
5 Clean the head. Exit the Adjust

jet function.
Ø 0.5

157/194
Hydraulics
Hydraulics
Notes:

159/194
Hydraulics
Anti-pulse
Ink level sensor (overflow) – Black wire

Ink level sensor (Normal) – yellow wire
Ink level sensor (Referencel) – blue wire
ENM45719
ENM34410
Fillter 14 µm (ENM37928)
(ENM37928)
Ink Block:
ENM38113 (ENM47143) IP= Ink Pump
DV= Drain Valve
Fillter 100 µm
IS= Ink Sensor
IV=Ink Valve
ENM45713
ENM34410
Filter 14 µm Additive block:
(ENM37928) AP= Additive pump
AV= Additive Valve
ENM38113
Filter 100 µm AS= Additive sensor
(ENM37928) M6’:
PP= Pressure pump
VP= Vaccum pump
RV= Rinsing Valve
(ENM47143)
M6’ (ENM45721)

160/194
Hydraulics
■ Ink circuit: principle of operation
First Printer start-up
 Phase1: Ink curve
The printer configures the ink curve by reading the tag of consumables/M6’.
Phase 2: Ink sensor
The ink pressure line is put into the atmospheric pressure in order to initialize the ink
sensor (IS) at its threshold value. Rinsing valve is active (RV 1-2) during this phase.
There is no ink into the ink circuit.
Test of the vacuum pump (VP).
 Phase 3: Ink transfer to the tank
Ink transfer from the ink cartridge to the tank (Ink Valve active (1-2) + Ink Pump ON)
The ink tank is filled up to the normal level (80 cc) plus a temporization of 20 seconds
(+40cc).
Test of the Ink Pump (IP) and the Ink Valve (IV).
 Phase 4: Ink circuit depressurization
Air elimination in the Ink circuit.
 Phase 5: Pressurization of the ink circuit
The ink circuit starts (RV active (1-2), Pressure Pump ON), the ink circuit is
operational when the reference pressure is reached.
 Phase 6: Jet start-up
First start-up of the jet is done using additive.
 Phase 7: Jet speed control system
The printer is ON when the nominal jet speed is reached.

161/194
Hydraulics
Daily Start-up
 Phase 1: Ink curve
The printer checks the ink curve by reading the tag of consumables/M6’
 Phase 2: Ink Sensor (IS) and vacuum pump (VP) test

The ink pressure line is put into the atmospheric pressure in order to initialize the ink
sensor (IS) at its threshold value. Rinsing valve is active (RV 1-2) during this phase.
Test of the vacuum pump (VP).
 Phase 3: Ink transfer to the tank
Ink transfer from the ink cartridge to the tank (Ink Valve active (1-2) + Ink Pump ON)
The ink tank is filled up to the normal level (80 cc) plus a temporization of 20 seconds
(+40cc).
Test of the Ink Pump (IP) and the Ink Valve (IV).
 Phase 4: Pressurization of the ink circuit
The ink circuit starts (RV active (1-2), Pressure Pump ON), the ink circuit is
operational when the reference pressure is reached.
 Phase 5: Jet start-up
First start-up of the jet is done using additive.
 Phase 6: Jet speed control system
The printer is ON when the nominal jet speed is reached.

162/194
Hydraulics
Ink transfer to the tank
Ink Valve
active 1-2
Normal level
Ink Pump ON
sensor: 80 cc
The ink tank is filled up to the normal level (80 cc) plus a temporization of 20 seconds (+40cc).
If the level doesn’t reach the normal level  Test of the Ink transfer Pump (IP):
- If the pump is blocked, the printer launches a cleaning of the pump
- If the pump is not blocked, the printer display an empty cartridge alarm

163/194
Hydraulics
Maintenance sequences
7
5
4
AP running 3
SV open
FV open
8
VP running
Additive from cartridge is
pushed by the additive
pump (AP) to the pump VP 1
throught the flushing 6 2
valve (FV)
AP running
4 3
SV open
PV open/close continuously
Additive from cartridge is
pump (AP) to the pressure 6
valve throught the Solvant
valve (SV)
2

164/194
Hydraulics
7 6
5
AP running
AV activated
IP running 3
Additive from cartridge is 4
pump (AP) to the ink pump
throught the Additive valve
(AV)

165/194
Hydraulics
Pressure and vacuum line
M6’ includes pressure and vacuum pump plus the main ink filter.
Vacuum Pump (VP) is tested at each printer start-up.

Ink pump (IP) is tested at each printer start-up.
4
Ink sensor (IS): AccP measure
6
5
3 1
Rinsing
valve (RV)
active(1-2)
7 Pressure valve
(PV) open
Pressure Vaccum Vaccum

Pump (PP) Pump (VP) valve (VV)
running running open

166/194
Hydraulics
Additive addition
AP running - AV activated – IP running

Additive from cartridge is pushed by the additive pump (AP) to the tank through the Additive valve (AV)
and through the Ink pump (IP).
7 6
3
4

167/194
Hydraulics
Short Shutdown (1-3 days)
 Phase 1: Stop the Jet
► Jet is stopped
► Pressure pump (PP) is stopped
► Vacuum pump still running
► Rinsing of the modulation assembly with additive (VV open, SV open, AP & VP running)
► Purge of the modulation assembly
► Purge of the recuperation line
► Vacuum pump is stopped
 Phase 2: Ink circuit stand by

168/194
Hydraulics
Long Shutdown (1-3 days)
 Phase 1: Stop the Jet
► Idem than Phase 1 of the short Shutdown
 Phase 2: Pressure valve and Pressure pump rinsing

169/194
Hydraulics
■ Ink Circuit: Tube length
Additive block <>Rinsing valve

L=195 mm (Natural 2.7-4 mm)
Additive block <>Umbilical inlet Additive block <>transfer pump outlet Additive block <>transfer pump inlet
L=1000 mm (Natural redtube 1.1 mm) L=140 mm (Natural 2.7-4 mm) L=140 mm (Natural 2.7-4 mm)
Ink block <> Tank

L=300 mm (Natural red 1.1 mm)
Ink block <> Ink transfer pump inlet

Ink block <> Ink transfer pump inlet

Ink block <> Rinsing valve

Ink block <> Umbilical inlet

Ink block <> Antipulse L=1000 mm (Natural red 1.1 mm)

170/194
Hydraulics
Tank <> Vapor reject

L=540 mm (Natural 4.8-6.35 mm)
Recuperation filter <> Umbilical inlet

(Vacuum line)
Recuperation filter <> Umbilical inlet

(flushing line)
Rinsing valve (RV) <> Tank
Pressure pump
outlet<> filter inlet
L=110 mm (Natural
2.7-4 mm)
Vaccum pump inlet<> Recuperation filter

Filter outlet<> Antipulse Vaccum pump outlet<> Tank L=170 mm (Natural 2.7-4 mm)
L=370 mm (Natural 2.7-4 mm) L=370 mm (Natural 2.7-4 mm)

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Hydraulics
■ Ink Circuit: Part description

Recuperation filter
Vacuum line Flushing line

(From head) (From head)
Recuperation
To Vaccum Filter (100µm)
pump (VP) ENM38113
Lower tank
Upper tank
Ink level sensor

Normal (Yellow wire) Vacuum line
(To RFID board) (From Vacuum pump (VP)
Ink level sensor

Overflow (black wire) Vapor reject
(To RFID board) (Atmospheric
Ink transfer line
Pressure)
(From Ink Pump (IP))
Filter kit (A34410) line
(From Ink block)
Filter (100µm)
Ink level sensor To Rinsing valve
(RV)
ENM38113
Reference (blue wire)
(To RFID board)

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Hydraulics
Anti pulse below
Vapor reject
(Atmospheric pressure
Vaccum line
(From Vaccum pump)
Ink pressure outlet

(To the ink block)
Rinsing Valves Additive block
Rinsing valves Additive valve (AV)

(3 ways) Additive pressure (3 ways)
sensor (AS)
Solvant calibrated leak

ENM47117 To Additive
Transfer Pump (AP)
Additive needle
Solvant head line
From the additive block (To umbilical inlet)
To Pressure
Pump (PP) in
M6’ From the ink tank From Additive
Transfer Pump (AP)
To Rinsing Valve
(RV)

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Hydraulics
Additive transfer pump Ink transfer pump
Ink transfer line

Additive transfer line
(To ink Tank)
From/to Additive block
Ink transfer line

(From ink block)
Ink block
Ink electro valve

(3 ways)
Draining electro
valve (3 ways)
Ink pressure line

(from Antipulse
outlet)
To Ink Tank
Ink transfer line To Additive addition line Filter kit (A34410) Ink pressure line
Ink pump (IP) From Rinsing valve (RV) line (To Umbilical inlet)

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Hydraulics

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Electronics
Electronics
Notes:

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Electronics
■ General architecture
Accessoires External Printhead
(Alarm, tacho, communication
Screen cell) (Ethernet, RS232)
EHT
Power Block EHT plate
supply
Piezo Modulation
board assembly
Microcontroller FPGA 4 ELV

USB 4 ELV block
Board
socket
CPU board
ADP
board
Electrovalves Ink cartridge

Ink Circuit Antenna
connectors Microcontroller RF tunning
Pumps Additive cartridge
Sensors RFID reader

M6’
Ink circuit/ACM board

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Electronics
■ CPU architecture

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Electronics
■ CPU board Connectors

J14 J3 J4 J6 J7 J11 J8
J1
J23
J25
J27
J15
J3 DTOP
J4 Encoder
J6 RS232
J7 USB Socket
J8 Print head connector
J11 Alarm
J14 Com 2 for Ethernet
J15 Positive air pump kit (power supply)
J23 Ink circuit
J25 Keyboard
J27 Fan
BP1 Reset

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Electronics
■ IC board connections
Ink Pump
Rinsing
Valve
Ink Sensor Pressure
Pump
Draining
Valve Vaccum
Pump
Additive
Valve Additive
Sensor
Ink Additive
Valve Pump

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Electronics
■ Antenna board implantation
RFID reader
L1 antenna L2 antenna
L1 antenna tunning Switch antenna
L2 antenna tunning
L3 antenna tunning
L3 antenna
L1 antenna: Additive cartridge antenna

L2 antenna: Ink cartridge antenna
L3 antenna: M6’

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Software
Software
Notes
9028 Book for Services Engineer A48766 Version AA

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Software
■ Software installation/upgrade
Software configuration
The software configuration is available by pressing the key
BOOT Operating system boot

CPU Software version (CPU board)
FPGA FPGA version (CPU board)
RFID RFID version (IC board)
Software availability
A technical bulletin informs the distribution team when a new software version is available.
Firmware release is downloadable from planet using a USB. The format is a zip folder.
1- Entry point
(Global Technical
Support)
2-Entry point
(CIJ support)
3- Entry point
(9028 support)
Entry point
(9028 Firmware)

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Software
Software preparation
The compressed file must be unzipped and uploaded on a USB key. The name of the folder
which contains the software file must be named binaries.
The folder binaries should contain two (2) files:
 9028L.bin (or 9018L.bin): dedicated to upgrade the software on the CPU board.
 msp.bin: dedicated to upgrade the RFID board
Software installation
 Before any upgrade, pull the running status file of the printer (F7►F8)
 Disconnect the printer from the AC power
 Plug the USB key in the printer

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Software
 Reconnect from the AC power
 First, the printer proposes to upgrade the RFID board:
RFID CPU : 0.11

RFID USB : 0.9
DO YOU WANT TO LOAD

SOFTWARE (Y/N)?
PRESS <Y> OR <N>

<THEN <ENTER>>
Click on <Y> key then <ENTER> (Before 10s)
 Then, the printer proposes to upgrade the CPU board:
CPU : 9028L_PS_7.3 1269

USB : 9028L_PS_7.3 1269
DO YOU WANT TO LOAD

SOFTWARE (Y/N)?
PRESS <Y> OR <N>

<THEN <ENTER>>
Click on <Y> key then <ENTER> (Before 10s)
 Wait the complete installation, when the installation is finished, remove the USB key
 Disconnect/reconnect from the AC power

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Software
■ Interface for Service engineer
Factory mode
The Factory mode is a hidden advanced profile. It is activated by a dynamic password based on
the date of the printer.
This mode provides access to printer parameters and status, information about TAG and to a
dynamic synopsis of the printer.
Password calculation
1- Write down today’s date: dd mm yyyy

2- Divide each number by four and record the remainder in the box provided
3- Add one (1) to each number and record the sum in the box provided
EXAMPLE: 29 MAY 2002
DAY DAY MTH MTH YR YR YR YR DAY DAY MTH MTH YR YR YR YR
TODAY'S DATE TODAY'S DATE 2 9 0 5 2 0 0 2
DIVIDE BY 4 4 4 4 4 4 4 4 DIVIDE BY 4 4 4 4 4 4 4 4
REMAINDER REMAINDER 2 1 0 1 2 0 0 2
ADD 1 1 1 1 1 1 1 1 1 ADD 1 1 1 1 1 1 1 1 1
TODAY'S PASSWORD TODAY'S PASSWORD 3 2 1 2 3 1 1 3
Enter in the factory menu
From the main menu
<STATUS> provides information about the

parameters of the printer (Print head + ink circuit)
+
<TAG> provides information about the M6’, ink

and the additive
+
<SYN> provides an dynamic overview of the ink
+ circuit and print head running

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Software
■ History (Log) file

General
When the printer is powered, the printer constantly buffers the parameters to create
a log file. Approximately every 40 minutes a sample of the printer data is saved.
When a fault occurs the preceding 40 minutes are saved. The complete period of
recording is two months.
Transfer
The log file can be transferred on USB by using the transfer function
It is an encrypted binary file (.hst format). It contains
Provide the HST file systematically when creating a new technical claim
Conversion
Decode Printer is a tool which allows converting history file in text file.

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Software
The file text can be visualized with excel as follow:
From Exel :
- Open  All files format
- Select the .txt file
- Delimited  Next
- ;  Next

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Software
■ Copy screen
At any time and whatever the status of the printer, you can make a copy of the screen.
This can be useful for training material as well when encountering a problem and you need to
visualize it (for example when creating a Technical claim towards the Markem Imaje support)
Preparation
This function is only available using a USB.
► Insert the USB in the printer
► Press simultaneous on & keys
■ Protocols communication
9028 is similar to S20 with Serial and Ethernet communication with some differences and
extensions.
Sending
TITLE OF THE COMMANDS IDENT. IDENT.

COMMAND ANSWER
Stop/Start of the jet or the printer C6h
Acknowledgement of faults E6h
Sending a message to the library 9Fh C5h

Sending a message for printing E3h
Sending a message selected according to its number 98h
Sending cancellation of a message C7h C5h
Sending an auto dating table DFh

Counters initialization 97h
Initialization of the auto dating C8h
Sending the auto dating parameters ECh

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Software
Requests
TITLE OF THE COMMANDS IDENT. COMMAND IDENT. ANSWER
Request printer status A6h E4h
Request of faults Dah D2h
Request for software version B1h B2h
Request for general parameters by default CBh CDh
Request for a free message number A2h A3h
Request for the number of the active message DBh 91h
Request for auto dating parameters BBh BCh
Request for an auto dating table DEh DFh
Request for the current value of the auto dating elements A9h ABh
Request for the current value of the counters 95h 96h

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Markem-Imaje Industries
9, rue Gaspard Monge
26501 Bourg-lès-Valence Cedex - France
A48766-AB
tel : 33 (0)4 75 75 55 00
Fax : 33 (0)4 75 82 98 10
March 2018
http://www.markem-imaje.com

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Book for Service Engineers

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9028 Book for Services Engineer A48766 Version A

9028 Book for Services Engineer A48766 Version A

9028 Book for Services Engineer A48766 Version A

■ AFTER SALES POLICY 73

9028 Book for Services Engineer A48766 Version A

■ INK CIRCUIT: PRINCIPLE OF OPERATION 161

■ GENERAL ARCHITECTURE 178

9028 Book for Services Engineer A48766 Version A

SOFTWARE CONFIGURATION 185

9028 Book for Services Engineer A48766 Version A

9028 Book for Services Engineer A48766 Version A

9028 Book for Services Engineer A48766 Version A

It is strictly forbidden to use any product of MARKEM-IMAJE in an

The safety precautions mentioned in the operators, service and installation

9028 Book for Services Engineer A48766 Version A

■ Rules of conduct for technicians

9028 Book for Services Engineer A48766 Version A

9028 Book for Services Engineer A48766 Version A

9028 printer is a continuous ink Jet printer mainly composed of:

Rear panel of the printer: Front panel of the printer:

9028 Book for Services Engineer A48766 Version A

The principle of operation is based on various monitoring:

Monitoring is conditioned by the state of the Jet.

Constant Speed Jet Constant Concentration

Additive Constant Ink Level

9028 Book for Services Engineer A48766 Version A

Configuration Standard Optional

9028 Book for Services Engineer A48766 Version A

■ Advanced Consumables Management

The Advanced Consumables Management is composed of a RFID system, implemented in the

Signal frequency= 13,56 MHz.

9028 Book for Services Engineer A48766 Version A

Plug & Play system: less than

TAG Each M6’ is equipped with a

9028 Book for Services Engineer A48766 Version A

Head Font height Resolution Umbilical

Jet position Jet position

9028 Book for Services Engineer A48766 Version A

 Mono-jet print head

Front view Rear view (without the rear head cover)

9028 Book for Services Engineer A48766 Version A

Maximum conduit axial rotation on itself:

Minimum bend radius of the conduit: 115 mm

9028 Book for Services Engineer A48766 Version A

The electronic compartment is located on the left side of the printer.

CPU board + backlit display

The CPU and printing functions are

9028 Book for Services Engineer A48766 Version A

Additive transfer line: Ink transfer line:

9028 Book for Services Engineer A48766 Version A

Additive transfer Rinsing Valve Ink transfer

*C1 = M6’ connector

9028 Book for Services Engineer A48766 Version A

The board is located in the bottom of the hydraulic compartment.

 ACM function: Transmission/Reception of data from/to TAG,