Project Plant Pals

Operations & Training Plan

February 15th

Document Status: Draft | In Review | Approved

Executive Summary:

Create plants for the office that require little to no maintenance

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound

● Expand the product line
● Increase revenue by 20% in the next quarter

Deliverables

1. Send over 100 office plants to our existing customers

2. Approach new customers to try our new plants
3. Increase brand awareness

Business Case / Background

Why are we doing this?

● Market gap for office plants with low maintenance
Benefits, Costs, and Budget

Benefits:
● Support new service leading to 20% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Increased product line

Costs:
● Price of software, installation fees, time spent on hiring and training
● Free samples

Budget needed:
● $75,000

Scope and Exclusion

In-Scope:
● Customer service standards, delivery processes, training protocols

Out-of-Scope:
● Product development, vendor contracts

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)

Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,

Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,

Sales Director, Sales Team, Marketing Director, Investors

Measuring Success
What is acceptable:
1. Increased usage and adoption of our new office plant lineup
2. Customer satisfaction rate of over 90%