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  • Larmok

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    Cherry Mae Trania
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    The technical support agent Larry helped a customer who was experiencing problems with their phone. Larry asked for the customer's name and details of their phone model to look into the issue. Larry then provided steps to resolve the problem and offered additional assistance before concluding the call by thanking the customer and providing contact information if further help was needed.

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    larmok

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    The technical support agent Larry helped a customer who was experiencing problems with their phone. Larry asked for the customer's name and details of their phone model to look into the issue. Larry then provided steps to resolve the problem and offered additional assistance before concluding the call by thanking the customer and providing contact information if further help was needed.

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    6 views1 page

    Larmok

    Uploaded by

    Cherry Mae Trania
    The technical support agent Larry helped a customer who was experiencing problems with their phone. Larry asked for the customer's name and details of their phone model to look into the issue. Larry then provided steps to resolve the problem and offered additional assistance before concluding the call by thanking the customer and providing contact information if further help was needed.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    of 1

    SCRIPT

    SUPPORT: hi, thank you for calling. I am Larry from technical support. Can you
    state your name, please?

    CUSTOMER: *answers*

    SUPPORT: Pleased to meet you, ma'am *CUSTOMER NAME*. How can I help you?

    CUSTOMER: *problem intensifies*

    SUPPORT: I got your concern clearly. Can I have the make and model of your phone?

    CUSTOMER: *answers*

    SUPPORT: Please be patient as I look into your request.

    CUSTOMER: *answers*

    SUPPORT: Thank you for waiting, I have found the solution, There will be some steps
    to be followed, would that be ok?

    CUSTOMER: *answers*

    SUPPORT: *READS THE STEPS*

    CUSTOMER: *answers*

    SUPPORT: Glad I could be of help. Is there anything else you wanted assistance?

    CUSTOMER: *answers*

    SUPPORT: If that so, Thank you for calling technical support. This is Larry from
    Virgin Media, please don't hesitate to call us if problems arise or visit us on
    virginmobile.co.uk. Have a good day.

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