Luna, Maria Bianca H.

BSHM 2A

1. Research on the following topics:

• Management principles in lodging businesses – Identify at least five (5) management principle
sand describe each.

• Best practices to improve customer service in lodging businesses – Identify at least five (5) best
practices and describe each.

Make sure to include your references.

2. Present your research output in a tabular form like the one below:

Management Principles Best Practices My Thoughts

ORGANIZING- developing
relationships with employees in
this manner fosters employee
collaboration in order to
achieve organizational goals.
STAFFING - To fill positions,
recruit and hire employees from
within the organization.
LEADING - This job entails
communicating a vision,
motivating employees, inspiring
and empowering individuals,
and utilizing vision, power,
persuasion, and effective
communication techniques.
PLANNING - Consider planning
in a managerial capacity as the
process of selecting workable
goals and actions to take, then
analyzing what strategies to
employ, what steps to take, and
determining what resources are
needed to achieve the goals.
CONTROLLING - Think on how
successfully you achieve your
goals, increase efficiency, and
take action. Put processes in
place so that you can compute,
evaluate, and make decisions to
assist you in establishing
standards.
LEARN FROM THE BEST - Both
large and small chains will apply
the best business strategies
from other hotel industries.
Take Westin, for example,
which continues to emphasize
the idea that its primary
offering is a restful night's sleep.
They changed their basic beds
to the Westin Heavenly Bed as a
consequence, and their clients
took to it right once. Keep track
of the best practices used by
your peers in the hotel industry
and embrace them.
KEEP THE DIALOGE GOING-
Don't leave when your friends
do. Hoteliers have the
opportunity to actively engage
with visitors through digital
channels in order to get their
feedback on their stay and keep
them informed of happenings
and news that will entice them
to come back.
Management principles, in my
opinion, are essential for all
small enterprises. Management
choices can affect a company's
success, the happiness of its
workforce, its growth, and the
value and loyalty of its
customers if growth is a goal.
The process of using people to
accomplish organizational goals
is known as management. One
of the keys to success in any
business is providing excellent
customer service, but it is
crucial in the hotel industry
because customers expect
workers to make their stay as
pleasant and comfortable as
possible. They need to develop
new strategies to survive and
grow. engage with their clients.
PART 2

Develop an essay (at least 300 words) with the topic Cultural Diversity in a Multicultural Industry.

Cultural Diversity in a Multicultural Industry Essay

The society or culture into which one is born is completely beyond of one's control. Contrarily, culture
has an impact on all aspects of our existence. The choices someone makes in life and the courses they
follow are influenced by their cultural background. More significantly, cultural differences affect how
people communicate with one another. Cultural influences on personal biases contribute to the
formation of a unique worldview.

Cultural stereotypes influence how individuals from other cultures are viewed in every society.
Stereotypes have a major effect and can result in discrimination against particular ethnic groups. As the
world develops and more knowledge about personal and cultural differences becomes accessible,
cultural diversity is also being seen more favorably by the general public. This article looks at possible
author biases as well as data on racism and prejudice and how these things affect how patients'
psychological therapy programs are created. A company's workforce should contain minorities and
individuals from various backgrounds, especially those from high positions, in addition to persons from
comparable cultural and gender backgrounds. I believe that managing cultural diversity has significant
advantages for the service and hospitality sectors. These organizations can profit from the knowledge
and practical experience of these organizations if cultural diversity is well managed. Managing cultural
diversity at work enables the growth of corporate principles and values as well as the development of
managerial abilities. By enhancing customer service, it expands the market share of hospitality
businesses.

Finally, the company's clients are frequently tourists from around the world, which calls for a specific
emphasis on cultural sensitivity. Additionally, the workforce is the most precious resource in industry.
Since their demeanor, presentation, and voice all reflect the business, they engage with customers
directly and contribute to the service environment.