Dealer Compliance Conditions Job Aid

Introduction: What can I NOT DO with an account with these conditions?

This job aid explains how to identify and service an account conditioned (DC) DO NOT transfer the call to Dealer Compliance
as Dealer Compliance in Process along with how to service additional  DO NOT call (exclude from dialer if dialer outbound call and collector queues)
conditions associated with the Dealer Compliance Department.  In case of an inbound call, DO NOT offer an arrangement such as:
o PTP
o Future PTP’s
What does (DC) Dealer Compliance in Process mean?
o Extensions
This means that the Dealer Compliance Department is working with the
o Due Date Changes
producing dealer to settle a dispute or loan discrepancy. An account stamped o ACH Set ups
with this condition is under active DC review. o Exception arrangements
 DO NOT Place vehicle Out for Repossession
• Please note that an active (DC) In process condition will always include  DO NOT provide the Dealer Compliance phone number to the customer.
any of the subsequent conditions.
 Any questions on these conditions or to obtain an update, email the DC
department at dealercompliance@westlakefinancial.com and allow 24hrs for
a response.

What does (DC) Resolved mean?

This means Westlake is no longer servicing the loan. The contract has been
reassigned to the producing dealership. Refer the customer to the dealer for all
further inquiries.

What do I DO with an account with these conditions?

 Ok to accept payments
 Ok to answer any loan or contract related questions What does (DC) Closed mean?
Dealer Compliance issue has been settled and regular Westlake servicing
continues.

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Created by Corporate Training & Development for internal use only v.11.6.2018