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  • 002 Lesson-12-Diplomatic-Language

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    Mohammed Ali
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    This document discusses using diplomatic language in communication. It provides examples of softener phrases to soften direct statements, reductive quantifiers to reduce the strength of statements, using "would" or "could" to make requests softer, approximations to avoid being too direct, and saying "we" instead of "I" to be more inclusive. The document includes dialogues demonstrating diplomatic versus direct language and highlighting phrases like "it seems", "there's a slight problem", "could you repeat that", "sort of", and "we do apologize". It concludes with a lesson review of useful expressions for each diplomatic language function.

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    This document discusses using diplomatic language in communication. It provides examples of softener phrases to soften direct statements, reductive quantifiers to reduce the strength of statements, using "would" or "could" to make requests softer, approximations to avoid being too direct, and saying "we" instead of "I" to be more inclusive. The document includes dialogues demonstrating diplomatic versus direct language and highlighting phrases like "it seems", "there's a slight problem", "could you repeat that", "sort of", and "we do apologize". It concludes with a lesson review of useful expressions for each diplomatic language function.

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    13 views17 pages

    002 Lesson-12-Diplomatic-Language

    Uploaded by

    Mohammed Ali
    This document discusses using diplomatic language in communication. It provides examples of softener phrases to soften direct statements, reductive quantifiers to reduce the strength of statements, using "would" or "could" to make requests softer, approximations to avoid being too direct, and saying "we" instead of "I" to be more inclusive. The document includes dialogues demonstrating diplomatic versus direct language and highlighting phrases like "it seems", "there's a slight problem", "could you repeat that", "sort of", and "we do apologize". It concludes with a lesson review of useful expressions for each diplomatic language function.

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    of 17

    Lesson 12: Diplomatic Language

    Using Diplomatic Language

    Softeners

    Reductive Quantifiers

    Using ‘would’ or ‘could’

    Approximations

    Saying ‘we’
    Dialogue 1: Direct Vs Diplomatic
    Dialogue 1:I Diplomatic

    Good morning, Hello. STP Consulting


    can I speak to Hugo ____ ________.
    Sanchez please?

    ___ _________
    I cant hear you.
    Can I speak to ___ ___ speak _ __
    Hugo Sanchez louder.
    ________?

    ___ ____ ____


    Mr. Sanchez is in a
    meeting. ____ _____
    you call back a bit
    later _____?
    Dialogue 2-6: Diplomatic
    Language in use
    Dialogue 2:I Softeners

    The report is due at 5pm today.

    ___ __________ I won’t be able to finish the report today. Can I send it to you in the
    morning?

    I
    Dialogue 3: Reductive Quantifiers

    That was very rude of him.

    He’s __ ____________ stressed out lately.

    Dialogue 4: IWould/ Could

    Nothing seems to work at the moment!


    _______ you repeat that please?
    I
    Dialogue 5: Approximations

    What kind of discount did you want?


    We were ___ __ ______ for a price of below 50 dollars per unit.

    Dialogue 6: ISaying “we”

    My order was sent to the wrong address again.


    ____ ___ _____________ for the error.
    Dialogue 7: Diplomatic
    Language in use
    Dialogue 7:I Diplomatic

    We’ve got a ________ problem!

    What _______ ___ problem?

    __ ____ ____ our sales are too low this month. What’s going on?

    _ _____ we’re too expensive. It is _____ difficult to sell to our customers.

    __ ___ you didn’t


    Never mind.read
    It wasthe
    an email I sent you last week. Our promotional offers are in there.
    accident.

    ________ you email it again? I _ _____ I didn’t receive it.

    __ _______ I’m _______ busy at the moment. I’ll send it tomorrow.


    Listen and repeat
    Softener Phrases:

    • It seems you misunderstood the question.

    • It appears the package wasn’t delivered today.

    • I'm afraid the price is a bit too high.

    • It looks like we’ll have to cancel our meeting.


    Reductive quantifiers:

    • There’s a slight problem here.

    • She is somewhat busy at the moment.

    • He’s a little stressed out today.


    Using would or could:

    • Could you repeat that, please?

    • Would you mind calling back later?


    Approximations:

    • We were sort of hoping for a price of below


    50 dollars per unit.
    Using “we” instead of “I”:

    • We do apologise for the error.


    Lesson Review: Diplomatic Language
    Useful Expressions

    Function Phrases

    Softener Phrases

    Reductive Quantifiers

    Statements-would
    or could

    Approximations

    Using “we”

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