Perform a Software Reset

A software reset and powering the printer off and then on will perform many of the same
tasks; however, the main differences are as follows:

• A software reset clears the temporary files from the System and the Network Controller.
• A power off and on sequence shuts down the printer and clears any data in the Volatile
Memory.

It is best to perform a software reset first.

1. Perform a Software Reset if you have the appropriate access; if not, proceed to step 2.
2. If the reset does not achieve the expected results, or the Reset function is restricted by a
System Administrator, power off the printer, wait 2 minutes, then power the printer
back on. To properly power the printer off and on, refer to Power the Printer On and
Off.

Note: When performing the Power Off and Power On procedure, it is crucial that the
printer remain completely powered off for a minimum of 2 minutes before powering
back on in order for any residual power remaining in the device components to dissipate.

CAUTION: Depending on the state of the printer, a software reset may delete all
pending jobs from the print queue.

IMPORTANT: Using Software Resets to restart the printer is faster and wastes fewer
consumables than powering the printer off and on.

A software reset may be performed from the Control Panel or from the Embedded Web Server
(EWS). Follow the instructions for your preferred method.

To perform a Software Reset at the Control Panel

1. Log in to the Printer Control Panel as a System Administrator.

2. At the control panel touch screen, touch Device, then touch Tools.
3. Touch Troubleshooting.
4. Touch Resets.
5. Touch Software Restart.
6. Touch Restart.

To perform a Software Reset from the Remote Control Panel in the Embedded
Web Server

1. Access the Embedded Web Server and log in to the Embedded Web Server as a System
Administrator.
2. From the Home page, scroll to the Quick Links section and click
on Remote Control Panel. Alternatively, click on the Support page then click on
the Remote Control Panel tab. Click on Start Remote Session from the Access
section.
3. If necessary, log in to the control panel as a System Administrator.
4. Touch Device, then touch Tools.
5. Touch Troubleshooting.
6. Touch Resets.
7. Touch Software Restart.
8. Touch Restart.

To reboot the device in the Embedded Web Server

1. Access the Embedded Web Server and log in to the Embedded Web Server as a System
 Administrator.
2. In the Embedded Web Server, click Home.
3. At the bottom of the page, click Reboot Device, then click OK. The device restarts.