EVALUATION REPORT OF THE PROJECT

ESTABLISHMENT OF PANNAH GAH AT DIFFERENT

LOCATIONS OF LAHORE

Directorate General Monitoring & Evaluation

Planning and Development Board Government of the
Punjab

June, 2021

4th Floor, 65- Trade Centre Block, Ayub Chowk, Johar Town, Lahore
042-99233177-91, info@dgmepunjab.gov.pk
Disclaimer
This report is based on the data provided by the relevant representative of
the relevant department. DG M&E disclaims, expressed or implied, the
accuracy or completeness of any information reported herein, and disclaims
and makes no pledge that the information in this document will fulfil any
of your particular purposes and needs. DG M&E does not undertake to
assure the performance of any individual Project or services by virtue of
this report.

In dissemination and making this document available, DG M&E is not

undertaking to render professional or other services for or on behalf of any
person or entity, nor is DG M&E responsible to perform any duty owed by
any person or entity to someone else. Anyone using this document should
rely on his or her own independent judgment or, as appropriate, seek the
advice of a competent professional in determining the exercise of reasonable
care in any given circumstances.

DG M&E does not undertake to police or enforce compliance with the

contents of this document. DG M&E does not certify, test, or inspect
products, designs, or installations for safety or health purposes and not
verified the physical quantity of the procured items. Any other statement of
compliance with any health or safety-related information in this document
shall not be attributable to DG M&E and is solely the responsibility of the
relevant stakeholders.
Executive Summary
Social welfare department is recognized as means of providing social
services to the people of the society. It is mandate of the department to cater
social needs of the marginalized segments of the society.
Social welfare is a supportive activity, designed to give assistance in respect
of social issues that prevent individuals, families and group from achieving
a minimum desirable social wellbeing with dignity.
As the inflation rate increases day by day and Lahore being the capital and
the hub of trade, jobs, medical facility & tourism, a number of people travel
towards it for earing livelihood and better lifestyle. Most of the people who
come to Lahore are poor and needy and have no place to spend night thus
becomes shelter less. So the Govt. of Punjab through Social Welfare & Bait
-ul- Maal department decided to establish Pannah Gah for these poor,
needy and shelter less people to accommodate 850 people at different
locations at Lahore.
It was originally planned to complete the project in nineteen months (from
23-November 2018 to 30-June 2020), original planned cost was Rs.153.727
million. However the project was revised with the cost of 345.750 million
and revised gestation period was thirty one months. The Project was
completed in thirty one months with the cost of Rs. 337.70 millions.
DG M&E has conducted Evaluation of the project by considering all factors
that affect project construction performance against its planned objectives
including project purpose and design, strategic planning and project
management and prepared its evaluation report. The team conducted the
site visits and performed on spot survey for measuring the satisfaction level
of the beneficiaries by filling the questionnaire and telephonic survey from
passengers who visited during first week of June (1st June to 07th June
2021).
The capital portion of the project was executed by the Lahore Development
Authority (LDA) and all the centre buildings handed over to the client
department on 17-07-2019 (Attached as Annexure-A). Some observation of
civil works recorded during the site visit which are mentioned in the
relevant section of this report. At the time of the visit repair works were
found in progress.

The results of the beneficiary survey shows that the project intervention is
beneficial for needy people. There is some area of improvement for
sustainability of the intervention for the intended goals, it is recommended
to design & develop Standard Operating Procedures (SOPs) & capacity
building programs for the staff.

Page | ii
The project objective was to provide the shelter to 850 needy/destitute
people by construction of (05) Pannah Gah in different location of Lahore
however, the definition of needy/destitute people was not mentioned in the
PC-I furthermore, as per provided that the actual capacity of the
intervention is 588 number (Attached as Annexure-B) which is 69% of the
overall planned target that shows the project was over stated.

DG M&E Evaluation Team

Page | iii
Table of Contents
Executive Summary ................................................................................................................................ ii
Section-1: INTRODUCTION & BACKGROUND ........................................................................ 1
1.1 Introduction ................................................................................................................................. 1
1.2 Project Description .................................................................................................................... 2
1.3 Project Objectives....................................................................................................................... 3
1.4 Project Activities ......................................................................................................................... 3
1.4.1 Project Design and Intervention ....................................................................................... 3
1.5 The Evaluation Report: Purpose and Structure ............................................................... 3
Section-2: EVALUATION METHODOLOGY ............................................................................... 5
2.1 Objective of Evaluation ................................................................................................................... 5
2.2 Methodology ....................................................................................................................................... 5
2.2.1 Evaluation Team ........................................................................................................................... 6
2.2.2 Field Visit and Data Collection Tools ..................................................................................... 6
2.2.3 BOS Recommended Sample Size ............................................................................................. 6
2.2.4 Questionnaire Design .................................................................................................................. 7
2.2.5 Development of Data Collection Tools for Civil works ...................................................... 8
2.2.6 Project Major Stakeholders ........................................................................................................ 8
2.2.7 Data Analysis and Reporting .................................................................................................... 8
2.3 Limitation of Data ............................................................................................................................ 9
2.4 Ethical Consideration ..................................................................................................................... 9
2.5 Copyright............................................................................................................................................. 9
Section-3: EVALUATION FINDINGS ......................................................................................... 10
3.1 Technical Assessment and Analysis ......................................................................................... 10
3.1.1 Project Design and Objectives ................................................................................................ 10
3.1.2 Major Deliverables & Procurement of Equipment/Items ............................................... 10
Section - 4 DATA ANALYSIS ............................................................................................... 12
4.1 Overall Analysis of all five w.r.t overall population and repeaters ................................. 12
4.2 Beneficiary Survey ......................................................................................................................... 15
4.3 Year wise Financial Detail ........................................................................................................... 26
Section – 5 OBSERVATIONS AND RECOMMENDATIONS ....................................................... 27
5.1 Observations: ............................................................................................................................ 27
5.2 Recommendations ................................................................................................................... 30
5.3 References .................................................................................................................................. 31
Photo Gallery ........................................................................................................................................... 32
Annexure A: HANDING OVER TAKING OVER DOCUMENT .............................................................. 36
Annexure B: CENTER WISE ACTUAL CAPACITY OF THE PANAGAHS ............................... 38
Annex-C-1: QUESTIONER FOR BENEFICIARIES ....................................................................... 39
Annex-C-2: QUESTIONER FOR THE MANAGEMENT................................................................ 44
Annex-D: BOS RECOMMENDED SAMPLE ............................................................................................ 47
Annex-E: DETAILS OF SANCTION AND VACANT POSTS ................................................................. 49
Annex-F-1: DETAIL OF PROCURED ITEMS .......................................................................................... 50
Annex-F-2: WORK ORDER REVENUE COMPONENT ITEMS ............................................................. 51

Page | iv
List of Tables
Table 1: Location of Centers with accommodation capacity ............................................ 1
Table 2 Project Summary .......................................................................................................... 2
Table 3 Project Objectives ......................................................................................................... 3
Table 4: Detail & Task of Evaluation Team ........................................................................................ 6
Table 5: SAMPLE SIZE FOR THE PANNAH GAHS BENEFICIARIES ........................................................ 7
Table 6: List of Officers Interviewed....................................................................................... 8
Table 7: Assessment of Project Objectives ......................................................................... 10
Table 8 : Verification of Major Deliverables....................................................................... 10
Table 9 Year wise Financial Details ..................................................................................... 26
List of Graphs
Graph 1: No. of Visits at Pannah gah During One Month ........................................... 12
Graph 2: No of Visitors during One month ....................................................................... 12
Graph 3: No. of days Stayed vis-avis Visitors................................................................... 13
Graph 4: No. of Days Stayed vis-a-vis Visitors [Total] ................................................... 13
Graph 5: Centre Visited by one visitor during one month ........................................... 14
Graph 6: Male & Female Visitors ......................................................................................... 14
Graph 7: Gender wise Residents .......................................................................................... 15
Graph 8: District wise Residents .......................................................................................... 15
Graph 9: Sources of Information about Pannah gah ..................................................... 16
Graph 10: Reason for come to Lahore ................................................................................ 16
Graph 11: Reason to Stay at Pannah gah ......................................................................... 17
Graph 12: Occupation of Residents..................................................................................... 17
Graph 13: Monthly income of residents ............................................................................. 17
Graph 14: Visit of Pannah gah .............................................................................................. 18
Graph 15: Stay other than this Center............................................................................... 18
Graph 16: Stay at other Pannah Gah Previously ............................................................ 18
Graph 17: Key Identification required for Entrance ....................................................... 19
Graph 18: Process of lodging and boarding ...................................................................... 19
Graph 19: Parking ..................................................................................................................... 19
Graph 20: Sources of Transportation ................................................................................. 19
Graph 21: Quality of Food ...................................................................................................... 20
Graph 22: Quantity of Food ................................................................................................... 20
Graph 23: Availability of Electricity & Drinking Water ................................................. 20
Graph 24: Availability of Bed linen ...................................................................................... 21
Graph 25: Cleanliness of Bed linen ..................................................................................... 21
Graph 26: Cleanness of Rest rooms .................................................................................... 21
Graph 27 : Behavior of People ............................................................................................... 22
Graph 28: Drugs allowed in Pannah gah........................................................................... 22
Graph 29: Harassment, Child Sexual Abuse & Human Trafficking ......................... 23
Graph 30: Behavior of the staff ............................................................................................. 23
Graph 31: Security of female passengers .......................................................................... 24
Graph 32: Satisfaction of entry and exit ............................................................................ 24
Graph 33: Entry Exist Restrictions ..................................................................................... 25
Graph 34: SOP's regarding COVID-19................................................................................ 25

Page | v
Graph 36: Preference to Pannah gah .................................................................................. 25
Graph 35: Recommend others to stay at Pannah gah .................................................. 25
Graph 37: Year Wise Financial Details ............................................................................... 26

List of Figures
Figure 1: Evaluation Methodology ......................................................................................... 5
Figure 2: Registration counter ......................................................................................................... 32
Figure 3: DGM&E team during survey ............................................................................................. 32
Figure 4: Dinning Hall....................................................................................................................... 32
Figure 5: View of Beds ..................................................................................................................... 32
Figure 6: Water Cooler .................................................................................................................... 32
Figure 7: wash rooms ...................................................................................................................... 32
Figure 8: Mattress without leather cover........................................................................................ 33
Figure 9: Repair work under progress ............................................................................................. 33
Figure 10: Room reserved for the labor .......................................................................................... 33
Figure 11: Blind Protestors .............................................................................................................. 33
Figure 12: Difference of height ........................................................................................................ 33
Figure 13: Expired fire extinguisher ................................................................................................. 33
Figure 14: Expired Medicine ............................................................................................................ 34
Figure 15: view of crack in wall........................................................................................................ 34
Figure 16: view of seepage .............................................................................................................. 34
Figure 17: Broken Cover .................................................................................................................. 34
Figure 18: Fire incident .................................................................................................................... 34
Figure 19: View of Water tank and Pipe .......................................................................................... 34
Figure 20: view of Crack .................................................................................................................. 35
Figure 21: Missing portion of fence ................................................................................................. 35
Figure 22: un-operational water cooler .......................................................................................... 35
Figure 23: Paint ................................................................................................................................ 35
Figure 24: Poor condition of mattresses ......................................................................................... 35
Figure 25: Evaluation Team With Project stakeholders .................................................................. 35

Page | vi
 ACRONYMS

AA: Administrative Approval

ADP: Annual Development Program

BOS: Bureau of Statistics

C&WD: Communication & Works Department

DDSC Departmental Development Sub Committee

DC Director Coordination

DGM&E: Directorate General Evaluation& Evaluation

LDA Lahore Development Authority

PC-I: Planning Commission Performa-I

P&DB: Planning & Development Board

SOPs: Standard Operation Procedures

SS (R&D) Senior Specialist Research and Development

Page | vii
 Section-1: INTRODUCTION & BACKGROUND

1.1 Introduction
Social Welfare is a supportive activity, designed to give assistance in respect
of social issues that prevent individuals, families and group from achieving
a minimum desirable social wellbeing with dignity. It has universally been
recognized as a process of social development through which the
potentialities of people are stimulated to promote their effective
participation in the process of Social change for improvement of quality of
life.
As the inflation rate is increasing day by day. Lahore being the capital city
of the province, a number of people is traveling towards it for earning of
better life style. Most of the population out of them are destitute, needy and
poor and cannot afford the living cost in the hotels. The provision of cost
free shelters is responsibility of government.
Social Welfare department is one of prime Department which is dealing with
the special segment of the society with keen interest according to the need
of that part of society. The Department has many institutions with the
mandate to provide shelter, food, and other services. However, it is need of
time to provide facility where needy/poor/destitute persons who travel from
other cities to Lahore and take shelter on road sides and parks to spend
one night and move on at morning. , A sizable population for the search of
labor, employment or other purposes move to Lahore but in case of
disappointment they neither have any place to live not they have resources
to acquire rented premises for temporary shelter. Resultantly they are
compelled to spend their nights on footpaths, parks and other public
places. This will exhibit pathological social symptoms like drug abuse,
alcoholism, crime, vandalism and other deviant behavior.
Under the directions of the Chief Minister Punjab five Pannah gah establish
at different locations in Lahore to cater the needs of the poor and destitute,
who moved from different cities to Lahore.
ADMINISTRATIVE STRUCTURE
Five buildings are constructed by Lahore Development Authority on
different five locations of Lahore, detail mentioned in below table:
Table 1: Location of Centers with accommodation capacity

Capacity to
Sr. Site Measurement accommodate the
No beneficiaries
Data Darbar
2 Kanal 144
1
Chowk

2 General Bus Stand, 100

One Kanal
Badami Bagh

1|Page
 Fruit and Vegetable
3 Market, Badami 100
One Kanal
Bagh

Railway Station 2 Kanal 144

4

Thokar Niaz Baig One Kanal 100

5
588
Total

All the pannah gah are comprising two stories and contain open lawns and
control room for check and balance to facilitate both public and authorities
to ensure smooth operation of the facility.
The five pannah gah are accommodating 588 travelers in full capacity at a
time including females and males in separate portions. The food is being
arranged through charity. The timing of all pannah gah is from 06:00 PM
to 09:00 AM.
1.2 Project Description
The project was proposed with the following project description.
Table below presents the summary of the project:
Table 2 Project Summary

Establishment of Pannah Gah at

Project Title
Different Locations of Lahore
GS Number 1829 (2020-21)
Sector Social

Sub-sector Social Welfare

Sponsoring
Agency/Department
Executing
Agency/Department
O&M
Agency/Department:
Project Location
Social Welfare and Bait-ul-Maal
i. Lahore Development Authority (LDA),
Govt. of the Punjab
ii. Social Welfare and Bait-ul-Maal,
Govt. of the Punjab
i. Social Welfare and Bait-ul-Maal,
Govt. of the Punjab
ii. Communication & Works, Govt. of
the Punjab
Lahore

Original: 23-10-2018
Approval Date/Year
Revised: 02-01-2019

Planned Start Date November 2018

2|Page
 Actual Start Date
Planned End Date
Actual End Date
November 2018
Original: June 2020
Revised: June 2021
In-Progress

PC-I Original Cost Rs.153.727 million

PC-I Revised Cost Rs.345.750 million

Releases Rs.347.882 million

Actual Utilization Rs.337.7 million

Financial Utilization % 97.67 %

Approving Forum DDSC

No. of Revisions 01

Original: 1 years 07 months

Project Gestation Period
Revised: 2 years and 07 months

1.3 Project Objectives

The following were the major objectives of the project (derived from PC-I
document):
Table 3 Project Objectives

Sr. No. Project Objectives

Provision of shelter to the 850 destitute/needy people

01. daily that has no place to stay in Lahore during night i.e.
from 06:00 PM to 09:00 AM.

1.4 Project Activities

The main physical target/activities are as follows:
1.4.1 Project Design and Intervention
To achieve the above-mentioned objective, the following are the major
interventions of the project:
1. Construction of five Centers of pannah gah.
2. Purchase of machinery & equipment
3. Purchase of furniture & fixture
4. Hiring of staff
1.5 The Evaluation Report: Purpose and Structure
The purpose of this evaluation is to assess the extent to which the
project was relevant and successful in meeting its objectives and also the
extent to which the project design has been successful in achieving its
3|Page
desired results. This evaluation report is divided into four different parts.
The first part starts with introduction giving details about the project
domain and structure of the project evaluation report. The second part of
this report focuses on evaluation methodology, followed by documents
review, selection of performance indicators, project site visit plan etc. The
third part of the report depicts the DGM&E’s assessment pertaining to the
actual status of the project performance against its planned objectives and
data analysis. The fourth part of this repost consist of data and financial
analysis. The fifth part of this report consists on observations and most
critical part reflect recommendations for the effective usage of the project
outcomes and resources regarding the project activities made by the
evaluation team of DGM&E, P&D Board.. The rationale for the
recommendations is clearly explained and linked with the information
collected during the evaluation.

4|Page
 Section-2: EVALUATION METHODOLOGY

2.1 Objective of Evaluation

The main objective of the Evaluation was to evaluate the results and
achievements of the project.
2.2 Methodology
Figure 3 below is the schematic diagram / flow chart of the project
Evaluation

Figure 1: Evaluation Methodology

5|Page
 2.2.1 Evaluation Team
For the Evaluation of this project, the Director General (M&E) has assign
the project to Ms. Wajeeha Javed Research Analyst and constituted the
following teams for completion of the assignment on time:
Table 4: Detail & Task of Evaluation Team
Sr. No Description Members

Field Visit, Data 1. Ms. Wajeeha Javed

Collection and Report 2. Ms. Qurat-ul-Ain Khan
01
Writing 3. Mr. Muhammad Kashif Qasmi
4. Mr. Saleem Randhawa

Telephonic Survey 1. Ms. Qurat-ul-Ain Khan

2. Ms. Aneeqa Umer
3. Ms. Aiman Saba
02
4. Ms. Syeda Aimen Fayaz
5. Mr. Rana Umar Shafique
6. Mr. Hafiz Zain

Analysis of the on spot & 1. Mr. Mohammad Asad Khan

telephonic Survey 2. Mr. Ghazanfar Mubin
03
3. Ms. Wajeeha Javed
4. Mr. Umair Anjum

2.2.2 Field Visit and Data Collection Tools

For Evaluation, the DGM&E Team conducted the telephonic survey and
field visit from 16th -18th June 2021.The data were collected and
observations were recorded. Mainly, the following quantitative and
qualitative sources were used for data collection:

• Review of the project PC-I, PC-IV and other project documents

• Evaluation instruments (Annex-C)
• Data provided by the relevant department staff during the
Evaluation visit
• Interviews/meetings with the project staff and other relevant
stakeholders
• 1st Monitoring Report of DGM&E issued on 11-03-2021.
• BOS, Sampling guidelines
• Observations during the site-visit
2.2.3 BOS Recommended Sample Size
As per data list provided in excel form by the focal person of the social
welfare & bait-ul-Maal Department, DGM&E with consultation of Bureau

6|Page
of statistics (Annexure-D-1 & D-2) selected the 309 of beneficiaries for the
telephonic survey in which 79 % those beneficiaries selected which stayed
first time and 19 % repeaters were selected for the said purpose. For
telephonic survey 309 beneficiaries who visited on most recent period i.e 1st
June, 2021 to 7th June 2021 were selected through systematic random
sampling methodology and ten beneficiaries for each center interviewed on
spot (17-18 June, 2021) as per the recommended methodology. As shown
in table 04.

Table 5: SAMPLE SIZE FOR THE PANNAH GAHS BENEFICIARIES

No of Beneficiaries for 7 days
Name of the
Sr. No 01-06-2021 to 07-06-2021
Station
Stayed Dinner Breakfast Sample Size

1 Data Darbar 527 527 527 103

2 Fruit Market 230 230 230 45

General Bus 38 38 38 7
3
Stand

Railway 507 507 507 100

4
Station

Thokar Niaz 272 272 272 53

5
Baigh

Total 1574 1574 1574 309

2.2.4 Questionnaire Design

Questionnaires are often the best way of gathering information on the
mentioned indicators. The design of a questionnaire depends on whether
the researcher wishes to collect qualitative or quantitative information. A
structured survey questionnaire for collection of quantitative data of
beneficiaries, telephonic & on spot survey to collect relevant information
was reviewed by SS (R&D) and approved by Director Coordination (DC).
Measures to check and verify the data validation and reliability were also
adopted in the SPSS data sheet. The data filled on questionnaires was also

7|Page
randomly verified before entering the same on SPSS data sheet. For
analysis of the data, SPSS software (latest version) was used.
2.2.5 Development of Data Collection Tools for Civil works
The data collection instruments (Annex-C) were developed before the
execution for the field visit.
2.2.6 Project Major Stakeholders
Following are the Major Stakeholders of the Project:
Table 6: List of Officers Interviewed
Sr.
Name Designation Department Contact Nos.
No.
1. Mr. Mubasher Javaid Divisional Director 0301-4422024
Social Welfare &
2. Mr. Amjad Fakhir Deputy Director Bait-ul-Maal 0333-6145076
Social Welfare Department
3. Mr. Haseeb-ur Statistical Officer 0303-4046394
Rahman
4. Mr. Abdul Salam Deputy Director 0346-6853922
Lahore
Engineering
Development
5. Deputy Director
Mr. Noman Mohsin Authority 0323-4830719
Engineering
6. In charge Fruit
Ms. Aminea Sahar 0335-4459981
Market Pannagah
7. MSO, Services
Ms. Ayesha Javaid 0331-4584356
Hospital Lahore
8. Rana Muhammad Incharge Railway
Social Welfare & 0335-4270318
Ghalib Station Pannagah
Bait-ul-Maal
9. Incharge Bus
Mr. Mohammad Department
Stand (Lorri Adda) 0321-4361963
Fayaz
Pannagah
10. Incharge Data
Misbah-ul-Zainab 0300-4780940
Darbar Pannagah
11. Warden, Data
Mr. Qadeer Ali 0341-6726372
Darbar Pannagah

2.2.7 Data Analysis and Reporting

The triangulation of the data (objective confirmation and validity of the
study findings through the convergence of information from different
sources) was done through other data sources such as Telephonic survey,
photos were taken during the site-visit and data collected from the project
staff. All relevant primary and secondary data sources were used for the
Evaluation. A Draft Report was prepared first, which was reviewed by the
Director Evaluation, Director (Coordination), and Director General

8|Page
DGM&E, and after incorporation of their comments/feedback, the Report
was finalized.
2.3 Limitation of Data
The copies of following project documents were not provided to the
Evaluation team.

 Detail of sanctioned and actual posts of same nomenclature of the

department.
 Transfer letter of Property to the Client Department
2.4 Ethical Consideration
The Evaluation was conducted in-line with the UN Ethical Guidelines for
Evaluation. During the Evaluation process, the following ethical
considerations had been observed:

• The purpose of the Evaluation was explained to participants.

• The participation was voluntary and participants had the right to
withdraw from it at any part of the Evaluation process.
• Informed consent of participants was obtained and privacy,
confidentiality were maintained.
2.5 Copyright
The DGM&E office has the copyright on all the documents collected and
produced as part of this Evaluation report.

9|Page
 Section-3: EVALUATION FINDINGS

This section presents the Evaluation findings, based on the data collected
through various quantitative and qualitative sources outlined above.
3.1 Technical Assessment and Analysis
The following major assessment parameters/indicators were used:
• Assessment of project design and achievements of project objectives
• Assessment of construction performance
• Assessment of procured items
3.1.1 Project Design and Objectives
The Project design and objective assessments are shown in the Table
below;
Table 7: Assessment of Project Objectives
Sr.
Project Objectives Assessment
No.
Provision of shelter to the 850 The Actual capacity of the
destitute/needy people daily intervention is 588 number
that has no place to stay in (Attached as Annexure-B) which is
01. Lahore during night i.e. from 69% of the overall planned target
06:00 PM to 09:00 AM. that shows the project was over
stated. Moreover, the center
management not follow the official
timing i.e 6:00 PM to 09:00 AM.

3.1.2 Major Deliverables & Procurement of Equipment/Items

Table below presents the results of physical verification of the equipment
purchased as part of the project.
Table 8 : Verification of Major Deliverables

Completed (100%), Substantially

Completed (>50%)
Physical Activities Unit Partially Completed (≤50%), Not Started
& Targets (0%)
C SC PC NS Remarks
Capital Portion

Construction of Work was completed as

05
Pannah gah per plan. As shown in
Num √
the figure no 1-6 of the
bers
photo gallery.
Revenue Component

10 | P a g e
 Completed (100%), Substantially
Completed (>50%)
Physical Activities Unit Partially Completed (≤50%), Not Started
& Targets (0%)
C SC PC NS Remarks
Recruitment of 15/59 staff positioned
staff 01 filled till the time of visit
√
Job detail attached as
Annexure-E
Procurement of 24/27 items were
01
machinery and √ procured. detail shown
Equipment Job
as Annexure –F-1
Purchase of √ Items procured as
01
Furniture and planned detail shown
Fixture Job
as Annexure –F-1

11 | P a g e
 Section - 4 DATA ANALYSIS

The Evaluation team conducted analysis on the primary and secondary

data through telephonic survey and on spot interviews.
4.1 Overall Analysis of all five w.r.t overall population and repeaters
This section represents the priority of the passengers for stay at pannah
gah. Analysis conducted on the basis of the Secondary Data.

No. of Visits at Panah gah During One Month

Fruit Market
Lahore, 0.39%, 38, 0.4% 37.7%
1415,14.4%

Thokar Niaz Baig

Lahore, 1815,
18.45% Railway Station
Opposite Hafiz
Hotel,Lahore,
2865, 29.1%

Graph 1: No. of Visits at Pannah gah During One Month

The graph shows that 9838 passengers availed the facility in the one month
(07-05-2021 to 07-06-2021) In which 37.7 % passengers visited data
darbar center for stay furthermore 29.1 %, 18.4%, 14.4% & 0.4 persons
stayed at Railway station, thokar niaz baigh , fruit market Lahore & Bus
stand (Lari Adda) respectively.
Fruit Market
No. of Visitors During One Month
Lahore, 278, 8.5% Larri Adda
Lahore, 18, 0.5%
Thokar Niaz Baig
Lahore, 508,
15.5%

Data Darbar
Lahore, 1,448,
44.1%

Railway Station
Opposite Hafiz
Hotel,Lahore,
1,030, 31.4%

Graph 2: No of Visitors during One month

The graph shows that 3282 passengers availed the facility multiple times
in the selected duration (07-05-2021 to 07-06-2021). In which 44.1 %
12 | P a g e
passengers visited Data Darbar center multiple time for stay furthermore
31.4 %, 15.5%, 8.5% & 0.5% persons stayed at Railway station, thokar niaz
baigh, fruit market Lahore & Bus stand (Lari Adda) respectively.

No. of Days
Stayed vis-a-vis Visitors

1,600 1,417 1,458

1,400
1,200
1,000
800 665
600 229
400 13 511
200 424
0 1 7
20
Data Darbar

Railway Station
Opposite Hafiz

Thokar Niaz Baig

Hotel,Lahore
Lahore

Fruit Market

Larri Adda Lahore

Lahore
Lahore

20-31 No. of Visitors

10-19 1-9

Graph 3: No. of days Stayed vis-avis Visitors

The graph shows the repeater passengers at center wise number of stays.).
Bars shows the day’s i.e 1-9 days, 10-19 days & 20-31 days. The graph
shows that 1417 persons stayed at Data darbar single time, 29 persons
stayed for 10-19 days and 2 person stayed for 20-31 days.While in railway
station 1458 persons stayed single time, 3 persons stayed for 10-19 days
and 1 person stayed for 20-31 days.In Thokar Niaz baigh 665 persons
stayed single time, 24 persons stayed for 10-19 days and 4 person stayed
for 20-31 days.In Fruit market 511 persons stayed single time, 7 persons
stayed for 10-19 days and 1 person stayed for 20-31 days and In Lari Adda
20 persons stayed single.
No. of Days
Stayed vis-a-vis Visitors
[Total]

20-31, 8 , 0.2%
10-19, 63 , 1.5%

1-9, 4,071 , 98.3%

Graph 4: No. of Days Stayed vis-a-vis Visitors [Total]

13 | P a g e
The Graph shows that number of person who visited Panna gah repeatedly.
In which 4071 persons stayed 1-9 days at Panna gah which is 98.3% of
total repeaters, however, 63 persons stayed at panna gah 10-19 days which
is 1.5 % of total repeaters and 8 persons stayed for 20-31 days in Panna
gahs which are 0.2% of total repeater’s.
Center(s) Visited by One Visitor During One Month

4; 52 ; 2%
3; 169 ; 5% 5; 0 ; 0%

2; 367 ; 11%

1; 2,694 ;
82%

Graph 5: Centre Visited by one visitor during one month

The graph shows that 2694 persons stayed in one center during the month
which is 82 % of overall stayer, 367 person stayed at two different stations
which is 11% of total repeaters, 169 persons stayed at three different
stations which is 5 % of repeaters, 52 person stayed four different stations
which is 2 % of repeaters and there was no single repeater who stayed at
all five stations.

1373 Male and Female Visitors

1400 949
1200
1000
800 494
600 277
400
200 75 1 18 81 14
0
Data Fruit Railwa Thokar Data Fruit Larri Railwa Thokar
Darbar Market y Niaz Darbar Market Adda y Niaz
Lahore Lahore Station Baig Lahore Lahore Lahore Station Baig
Opposi Lahore Opposi Lahore
te Hafiz te Hafiz
Hotel,L Hotel,L
ahore ahore
M F
Total 1373 277 949 494 75 1 18 81 14

Graph 6: Male & Female Visitors

14 | P a g e
The graph shows that in one month 1373 male and 75 females visited the
Data Darbar center, in fruit market 277 male and 01 female visited the
center, in Railway Station 949 males and 81 female passengers visited the
center, in Thokar Niaz Baigh 494 males and 14 females passengers stayed
& In Bus Stand only 18 female stayed at the panna gah.
4.2 Beneficiary Survey
To analyze the performance of Pannah gah, a beneficiary survey was
conducted through a well-designed questionnaire (Annex-C). The result
survey are given below.

Gender
100.0 95.2

80.0
Percentage(%)

60.0 Male

40.0 Female

20.0
4.8
0.0

Graph 7: Gender wide

wise Residents
Residents
The evaluation team came across with the beneficiary basic profile which
include name, gender, age, CNIC and contact number. The beneficiary
interviewed were 95.2% male and 4.8% female.

12.0
10.8

District Names
10.0

8.0
6.0
Percentage(%)

4.8
4.8

6.0
3.6
3.6
3.6
3.6
3.6
3.6
3.6
3.6

4.0
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
2.4
1.2

1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2
1.2

1.2

2.0

0.0
Mandibahawa…

Rahim yar…
Rahim Yar…

Sargodha
T T Singh

Jhang

Malakand

Okara
Chichawatni

Kasur

Lodran

Mian Chanuu
Mianwali
Multan
Bahawalnager

Muzafargarh

Pakpattan
Gujrat

Rajanpur

Swat

Wah cantt
Peshawar
Quetta

Samundari
Bahawalpur

Hafizabad
Faisalabad

Gujranwala

Karachi

khanewal
kybar agency

Mardan

Vehari
Lahore
Abottabad

farooqabad
Fateh Kot

Narowal
Hyderabad

Laki Marwat

Graph 8: District wise Residents

This graph shows that beneficiaries came from different district of the
Punjab but data indicate that 1.2% beneficiaries came from Lahore.

15 | P a g e
 Sources of Information about Pannha gah
35.0
28.9
30.0 27.7
Friend
25.0
Family
Percentage(%)

19.3
20.0 Bill boards

15.0 Print Media

9.6 Electronic Media
10.0 8.4
6.0
Others
5.0

0.0

Graph 9: Sources of Information about Pannah gah

In order to check the effectiveness of the social welfare department team for
mobilizing and awareness about pannah gah to target group, 28.9% of
beneficiary informed that they came to know about pannah gah through
electronic media. While 19.3% of beneficiary are of the view that their
friends told them about pannah gah. The option other 27.7% include
wayfarer, travelers etc.

Why did you come to Lahore

20.5 Other Purpose

6.0 Tourism
Percentage(%)

6.0 Medical Treatment

9.6
Daily labor
3.6
Student
27.7
Employment
26.5
Search Labor

0.0 10.0 20.0 30.0

Graph 10: Reason for come to Lahore

This graph shows that 27.7% of beneficiary came to Lahore for search
employment and 26.5% beneficiary came to search labor and 20.5% of
beneficiary came to for other purpose.

16 | P a g e
 What was the reason to stay at Pannah gah
80.0 74.7
70.0
60.0 No residence in Lahore
Percentage (%)

50.0 Financial issue

40.0 Comfortable
30.0 Near to workplace

20.0 15.7 Other

10.0 2.4 3.6 3.6

0.0

Graph 11: Reason to Stay at Pannah gah

Data indicate that the 74.7% of beneficiaries respond that reason to

attend the site because they had no residence in Lahore city, while 15.7%
of beneficiaries respond they had a financial issues and 3.6% beneficiaries
respond near to workplace to stay the site.
Occupation
35.0 Auto Rikshaw Driver
31.3
30.0 army
14.5
Attendent
25.0 2.4 1.2 1.2 bank
1.2
Percentage(%)

20.0 Business
1.2 1.2
1.2 1.2 Driver
2.4
1.2
15.0 1.2 electrical worker
2.4 1.2
1.2 1.2 Electrician
10.0
6.0 2.4 Employee
5.0 3.6
2.4 2.4 2.4 Factory Worker
1.2 1.2
1.2
1.2 1.2
1.2 1.2
1.2
1.2 1.2 1.2
Govt Job (Teacher)
0.0

Graph 12: Occupation of Residents

The graph shows the occupation of passengers.

Monthly Income
12000-20000 20001-25000 25001-30000 31000 & above NA

35 31
30
25 21
Income

20 17
15 11
10
5 3

Graph 13: Monthly income of residents

17 | P a g e
The beneficiaries were further asked about their monthly income. 31%
beneficiaries response that their per month income bracket Rs.12000-
20000 while 21% beneficiaries response that their monthly income
bracket Rs. 20001-25000 and 17% beneficiaries response that their
income bracket 31000 & above.
Visits of Pannah gah

28.9%

50.6%

6.0%

14.5%

1st time 2nd time Daily Various time/many times

Graph 14: Visit of Pannah gah

The beneficiaries were further asked how many times they have come to
pannah gah.50% of beneficiaries respond that they visit 1st time pannah
gah and 28.9% beneficiary respond they visit pannah gah various time and
14.5% beneficiary visit the pannah gah 2nd time.

Stay at other Pannah Gah Specify the Center

Previously 80.0
65.1 Thokar Niaz
80.0 Baigh
65.1
Percentage(%)

60.0
Percentage(%)

60.0 Railway Station

34.9 Yes 40.0

40.0 Fruit Market
No 16.9
20.0 20.0 9.6 6.0
2.4 Badami Bagh
0.0 0.0

Graph 16: Stay at other Pannah Gah Graph 15: Stay other than this Center
Previously

The beneficiaries were more asked about they stayed at other station in this
response 65.1% beneficiaries replied that no stayed at other station while
34.9% beneficiaries’ response that they stayed previously at other station.
Furthermore, when asked to specify the center and reason, 16.9%
respondent response that they stayed railway station previously while 9.6%
respondent response that they stayed fruit & vegetable market previously.

18 | P a g e
 Identification
70.0 60.2
60.0
Percentage(%) 50.0
40.0
30.0 25.3
20.0
8.4 6.0
10.0
0.0

Name Address CNIC All above

Graph 17: Key Identification required for Entrance

This graph shows that when the passengers enter the pannah gah what
information do they need for registration, 60.2% of passengers say that
they give CNIC for the registration while 25.3% passengers says that
address is necessary for the registration.

Process of lodging and boarding

60.0
54.2
50.0

38.6
Percentage(%)

40.0

30.0

20.0

10.0 4.8
2.4
0.0
0.0
Somewhat Satisfied Neutral Somewhat Dissatisfied
Satisfied Dissatisfied

Graph 18: Process of lodging and boarding

The beneficiaries were asked about that they comfortable with the boarding
& lodging process at pannah gah. In this regard, 54.2% beneficiaries
respond neutral, while 38.6% beneficiaries respond satisfied with the
process of lodging and boarding.

Transportation Parking
51.8 39.8
60.0
50.0
Percentage(%)

8.4 NA 27.7
40.0
Percentage(%)

30.0
Outside the premises 4.8
20.0
10.0 67.5
Inside the premises
0.0
Local Transport Personal Vehicle NA
0.0 20.0 40.0 60.0 80.0

Graph 19: Parking

Graph 20: Sources of Transportation 19 | P a g e
 When asked beneficiaries about their transportation that how they reached at
pannah gah, 51.8% beneficiaries respond that they visit on local transport,
while 39.8% beneficiaries respond that they have their personal vehicle. Result
depicts that the beneficiary were asked their vehicle parking, 67.5%
beneficiaries respond that they park their vehicle outside the premises of the
pannah gah, while 4.8% beneficiaries respond that they park their vehicle
inside the premises of the pannah gah.

Quality of Food Quantity of Food

100.0 86.7

Percentage(%)
Neutral 1.2 50.0
Percentage(%)

6.0 4.8 1.2 1.2

Satisfied 39.8 0.0

Somewhat Satisfied 59.0

Somewhat Satisfied Satisfied
Neutral Somewhat Dissatisfied
0.0 100.0 Dissatisfied

Graph 21: Quality of Food Graph 22: Quantity of Food

The beneficiaries were asked about the quality and quantity of food in this
regard, majority of the beneficiaries 59% replies that they were somewhat
satisfied with the quality of food whereas 39.8% replied that they were
satisfied and 1.2% replied that they were dissatisfied with the quality of
food. Further, quantity of food was also gauged. It was observed that 86.7%
beneficiary claim that they were satisfied with the quantity of food and 4.8%
replied that they were somewhat satisfied with the quantity of food.

Availability of Electricity & Drinking Water

100.0 94.0
90.0
80.0
70.0 Somewhat Satisfied
Percentage(%)

60.0 Satisfied
50.0 Neutral
40.0 Somewhat Dissatisfied
30.0 Dissatisfied
20.0
10.0 2.4 1.2 1.2 1.2
0.0

Graph 23: Availability of Electricity & Drinking Water

In order to check the availability of electricity and water facility in pannah
gah, in this repute, beneficiaries 94% replied that they were satisfied with
the availability of electricity and water.
20 | P a g e
 Cleanliness of Bedlinen Availability of Bedlinen
100.0 Somewhat Satisfied Satisfied
85.5 Somewhat
80.0 Satisfied Neutral Somewhat Dissatisfied
Satisfied
Percentage(%)

100.0 85.5

Percentage(%)
60.0
Neutral
40.0 Somewhat 50.0
7.2 Dissatisfied
20.0 6.0 0.0
Dissatisfied
1.2 6.0 6.0 2.4
0.0 0.0

Graph 25: Cleanliness of Bed linen Graph 24: Availability of Bed linen

The beneficiaries were further asked availability of beds, mattresses, pillows

and beds sheets in this regard, majority of beneficiaries 85.5% replied that
they were satisfied the availability of beds, mattresses, pillows and bed
sheets while 2.4% beneficiaries replied that they were somewhat satisfied.
Further, cleanness of the mattresses, pillows and bed sheets was also
tested.it was observed that most of beneficiaries 85.5% replied that they
were satisfied with the cleanness of mattresses, pillows and bed sheets and
7.2% replied that they were somewhat satisfied while 1.2% of the
beneficiaries replied somewhat dissatisfied answers toward the cleanness.

Cleanness of Rest rooms

Somewhat Satisfied Satisfied Neutral Somewhat Dissatisfied Dissatisfied

90.0 85.5
80.0
70.0
Percentage(%)

60.0
50.0
40.0
30.0
20.0 12.0
10.0 2.4 0.0 0.0
0.0

Graph 26: Cleanness of Rest rooms

The graph indicate cleanness of rest room at pannah gah. In this regard,
85.5% respondent respond satisfied with the cleanness of rest rooms,
although 12% respondent respond somewhat satisfied with the cleanness
of rest rooms.

21 | P a g e
 Behavior of People

90.0 84.3
80.0
70.0
Somewhat Satisfied
60.0
Percentage(%)

Satisfied
50.0
Neutral
40.0
Somewhat Dissatisfied
30.0
Dissatisfied
20.0
7.2 6.0
10.0 2.4 0.0
0.0

Graph 27 : Behavior of People

In this graph data indicates that 84.3% of beneficiary respond the
behavior of people of pannah gah is satisfied and 7.2% of beneficiary
respond that somewhat satisfied the behavior of people in pannah gah.

Drugs allowed in Pannah gah

86.7

100.0

80.0
Percentage(%)

60.0
9.6
40.0 3.6

20.0

0.0

Yes No NA

Graph 28: Drugs allowed in Pannah gah

The beneficiaries were inquired about the drugs were allowed in pannah
gah. In this regard 86.7% beneficiaries answer back that drugs were not
allowed in the premises of pannah gah and 9.6% beneficiaries were replied
that drugs allowed in premises of pannah gah however 3.6% respondents
not responded on the question.

22 | P a g e
 Harrasment, Child Sexual Abuse &Human Trafficking

100.0

100.0
Percentage(%)

80.0

60.0
0.0
40.0 0.0

20.0

0.0

Yes No NA

Graph 29: Harassment, Child Sexual Abuse & Human Trafficking

The graph shows that 100% beneficiaries response that no harassment,

child sexual abuse and human trafficking case and issue in any pannah
gah.

Behavior of the staff

100.0 95.2
90.0
80.0
70.0 Somewhat Satisfied
Percentage(%)

60.0 Satisfied
50.0 NA
40.0 Somewhat Diss atisfied
30.0 Diss atisfied
20.0
10.0 3.6 1.2 0.0 0.0
0.0

Graph 30: Behavior of the staff

The beneficiaries were asked behavior of the staff at pannah gah in this
concern, majority 95.2% of the beneficiaries respond that they were
somewhat satisfied with the behavior of the staff while 1.2% beneficiaries
respond that they were satisfied with the behavior of the staff at pannah
gah.

23 | P a g e
 Security of female passengers

Dissatisfied 3.6

Somewhat Dissatisfied 1.2

Percentage(%)

Neutral 4.8

Satisfied 80.7

Somewhat Satisfied 9.6

0.0 20.0 40.0 60.0 80.0 100.0

Graph 31: Security of female passengers

The beneficiaries were asked security of female passenger, in this regards

80.7% beneficiaries said that they were satisfied with the security of female
passenger while 9.6% beneficiaries somewhat satisfied and 3.6%
beneficiaries said that they were dissatisfied with the security of female
passenger.

Satisfaction of entry and exit

80.0 73.5
70.0
Percentage(%)

60.0
Somewhat Satisfied
50.0
Satisfied
40.0
Neutral
30.0
Dissatisfied
20.0 13.3 12.0
10.0
1.2
0.0

Graph 32: Satisfaction of entry and exit

Beneficiaries were inquired about the satisfied with the entry and existing
restriction from pannah gah. Seniority respondents 73.5% said that they
were satisfied with the entry and existing restriction of the pannah gah
while 13.3% beneficiaries said that they were somewhat satisfied with the
entry and existing restriction of the pannah gah and 1.2% beneficiaries
dissatisfied with the entry and existing restriction of the pannah gah.

24 | P a g e
 Are you allowed to go outside in case of emergency
66.3
70.0

60.0

50.0
Percentage(%)
40.0 33.7 Yes
30.0 No.

20.0

10.0

0.0

Graph 33: Entry Exist Restrictions

In order to check the beneficiaries are allowed to go outside in case of

emergency. 66.3% respondent respond that they were not allowed to go
outside from the pannah gah and 33.7% respondent respond that they
were allowed to go outside in case of emergency.
SOP's regarding COVID-19
80.0 75.9

70.0
60.0
Percentage(%)

50.0
Yes
40.0
No
30.0 24.1
20.0
10.0
0.0

Graph 34: SOP's regarding COVID-19

SOP’s regarding COVID-19, 75.9% beneficiaries replied that in pannah

gah follow the SOPs regarding COVID-19 and 24.1% beneficiaries replied
that were not followed SOPs regarding COVID-19.

Preference to Panahgah Recommend others to stay at

85.5 Panahgah
90.0
80.0
70.0
Percentage(%)

60.0 7.2
Percentage(%)

50.0 No
Yes
40.0 92.8
30.0 No
20.0 14.5
Yes
10.0
0.0
0.0 20.0 40.0 60.0 80.0 100.0

Graph 36: Preference to Pannah gah Graph 35: Recommend others to

stay at Pannah gah

25 | P a g e
 The beneficiaries were asked about the prefer to stay next time at pannah
gah, majority 85.5% beneficiaries respond that yes they were prefer to stay
at pannah gah next time, then 14.5% beneficiaries respond they were no
prefer to stay at pannah gah next time. Further the beneficiaries asked
about they were recommended other to stay at pannah gah. 92.8%
beneficiaries replied that they were recommend other to stay at pannah gah
and 7.2% beneficiaries replied that they were not recommend to other to
stay at pannah gah.

4.3 Year wise Financial Detail

Detail of year wise releases and expenditures of funds is given in Table
below;
Table 9 Year wise Financial Details
PC-I Financial Efficiency
Year Release Utilizati PC-I
Wise Allocatio Releases
s on Phasing Allocati
Year Phasing n Vs
(Million (Millions Vs on Vs
(Millions) Utilizati
s) ) Allocati Releases
on
on
2018 -19 325.500 318.225 318.225 318.225 97.76 % 100% 100 %
20.77 27.00 13.650 13.650 129.99 50.56% 100 %
2019-20
%
2020-21 0 16.007 16.007 16.007 - 100% 100 %
345.75 347.88 104.47 96.30% 100 %
Total 361.232 347.882
0 2 7%

Year wise Finiancial Details 347.9

Rs. in million 361.2 347.9
318.2 318.2
400 318.2
345.8
350 325.5

300

250 16.01
13.65
200
16.01
150
20.77 13.65
100

50 27
16.01
0
0
2018-19 2019-20 2020-21 Total

Pc-1 Phasing Allocation Releases Utilization

Graph 37: Year Wise Financial Details

26 | P a g e
 Section – 5 OBSERVATIONS AND RECOMMENDATIONS
5.1 Observations:
Evaluation of the project had revealed many facts and figures about the
project. The observations regarding overall project activities are given in
ensuing paragraphs: -
General Observation
01. The SOPs for Pannah gah are still not framed and approved by the
department and non-availability of SOPs is creating difficulties in
operational matters for the management of centers.
02. The project objective was to provide the shelter to 850 needy/destitute
people through this intervention but the department remained unable
to achieve the planned objective as the actual capacity of the Pannah
gah was found 588 (Annexure-B) furthermore, the definition of
needy/destitute people was not mentioned in the PC-I.
03. It was planned that the Auqaf department shall provide the Meals
(dinner and breakfast) to the passenger/resident but it was observed
that meal is being provided through donation. In case of non-
availability of donation how the department will arrange the meal as
the department still has not contacted the Auqaf department for this
purpose.
04. It was planned to procure 800 number mattress with leather covers
but at the time of physical verification no leather cover were found
present in all centers as shown in the figure No 8 of the photo gallery.
05. The capital portion of the project was executed by the LDA and handed
over to the Social welfare and Bait-ul-Maal department on 17-07-2019,
however, the maintenance of the project was assigned to the C&W
department. During visit, it was found that maintenance works are
being carried out at all the sites (as shown in the figure No 8).
Furthermore, it was observed that (04) four out of (05) five centers were
found functional. Moreover, the centers are running in less capacity
due to maintenance works of buildings as some rooms are being used
by the labor for their stay and storage of their material as shown in the
figure No 10 & 23 of the photo gallery.
06. The Bus Stand (larri Adda) Pannah gah was not fully operational as
the said center was reserved/occupied for the blind protestors since
18-Nov-2019 till the date of visit i.e. 18-06-2021(as shown in the figure
no 11) due to that only female passengers are allowed to stay at the
said center, the documented proof for stay of protestors was not shared
by the department.
07. The official timing for stay at Pannah gah is 6.00 PM to 9.00 AM as
approved in PC-I document but it was found during telephonic survey
and on spot visit that the pannah gah management evacuates the
residents before time i.e. 6:00AM.
27 | P a g e
08. The height of the rooms was not appropriate for bunk beds as the
person who is staying at top bed can be injured due to movement of
ceiling fan as shown in the figure no. 12. Same incidents have been
reported by the pannah gah management that shows the lack of
planning.
09. Most of the fire extinguishers were found expired as shown in the
figure No 13.
10. The dispensary facility was provided by the district administration at
some pannah gah and expired medicine was observed at Fruit &
Vegetable market. As shown in the figure no 14.
11. The fire incident due to substandard electric works were highlighted
by the management of the centers.
THOKAR NIAZ BAIGH CENTER
12.The female attendant was not present at the time of visit. However,
female residents were there for stay purpose.
13.As reported by the passengers and observed by the evaluation team
that the center staff kept the original CNIC of the passenger during the
stay at Pannah gah, this action of the staff is discouraging the
passengers.
14.Minor vertical crack in the wall of pannah gah was observed at site as
shown in the figure No 15 of the photo gallery.
15.Seepage at some section of the Pannah gah outside the toilet block and
broken cover of the manhole was observed at site. As shown in the
figure no 16 &17 of the photo gallery.
16.The drain for waste water of the laundry was not properly designed due
to this it was observed that the water was flowing freely from tuff pavers.
RAILWAY STATION
17. The female attendant was not present at the time of visit. However,
female residents were there for stay purpose.
BUS STAND (LARRI ADDA)
18. The said center was reserved for the blind protestors and they denied
for provision of the feedback.
19.Some fire incidents due to high voltage were accrue at said center as
informed by the center In-charge which was also observed by the
evaluation team as shown in the figure no 18 of the photo gallery.
DATA DARBAR STATION
20. One turbine of the center was found non-functional and the center
staff filling the water tank with the help of the plastic pipe.
21.The level of the barbed wire was found higher at site due to this the
barbed wire is unable to meet the security measures furthermore minor
settlement in the pavers was also observed at site as shown in the figure
No 19 of the photo gallery.
FRUIT & VEGETABLE MARKET
22.The DGM&E team visited the site at 6:25 AM but at the time of visit all
the passenger were evacuated from the said center (while the time and
28 | P a g e
 date of the visit was properly communicated) due to this evaluation
team remained unable to get the feedback of the passengers on spot.
23.Minor cracks passing from the lintel of the window was observed at site
as shown in the figure no 20 of the photo gallery.
24. Barbed wire at some sections was found missing at site as shown in
the figure no 21 of the photo gallery.
25.The water cooler of the same center was found out of order at site as
shown in the figure no 22 of the photo gallery.
26.The laundry facility was partially suspended at the center due to repair
purpose and the same was being used for the storage of the material as
shown in the figure 23 of the photo gallery.
27.Mattresses and ply sheets of beds were found in poor condition.
28.Bed sheet covers were not provided on all mattresses.as shown in the
figure no 24 of the photo gallery.
29.Printer of the said center was found out of order.

29 | P a g e
5.2 Recommendations
1. With reference to the observation no 1: SOPs should framed on priority
basis and should be implemented in all centers for smooth
functionality of the project.
2. With reference to the observation no 2, 3 & 4: Client department may
justify in this regard.
3. With reference to the observation no 5: Considering the importance of
the project the renovation works should be completed on urgent basis
and the labor not to be allowed to stay inside the premises.
4. With reference to the observation no 6: Documented proof should be
shared with the evaluation team.
5. With reference to the observation no 7: the concern staff should obey
the official timing in true letter and spirit.
6. With reference to the observation no 8: Executing agency should
consider this factor in upcoming projects.
7. With reference to the observation no 9&10: All the lifesaving equipment
and medicine should be maintained as per the SOPs.
8. With reference to the observation no 11: Proper assessment of the
electric works should be carried out to avoid any incident in future.
9. All the highlighted defects regarding the civil works should be rectified.
10. The department may establish MIS system for the Pannah Gah which
contains information regarding blood group, reason to come Lahore,
reason to stay at pannah gah, marital status and profession/source of
income.
11. The registration system of pannah gah must be linked with the hotel
eye software to avoid any unforeseen activity meanwhile, the detail of
the residents should be shared with the police department on daily
basis. In addition to it, the biometric system should be installed in all
centers.
12. The shed for security guards should be provided in all center.
13. There should be some separate place for religious activities of the
passengers.
14. Laundry facility should be allowed to the resident considering their
needs.

30 | P a g e
 5.3 References

1. Planning Commission Form-I (PC-I) of the Project

2. DGM&E approved Evaluation Guidelines
3. Punjab.gov.pk/ Punjab Portal
4. PMBOK-6 (Project Management Institute (PMI))
5. 1st Monitoring Report of DGM&E

31 | P a g e
Photo Gallery

Figure 2: Registration counter Figure 3: DGM&E team during survey

Figure 4: Dinning Hall Figure 5: View of Beds

Figure 6: Water Cooler Figure 7: wash rooms

32 | P a g e
Figure 8: Mattress without leather cover Figure 9: Repair work under progress

Figure 10: Room reserved for the labor Figure 11: Blind Protestors

Figure 12: Difference of height Figure 13: Expired fire extinguisher

33 | P a g e
Figure 14: Expired Medicine Figure 15: view of crack in wall

Figure 16: view of seepage Figure 17: Broken Cover

Figure 18: Fire incident Figure 19: Height of barbed wire and view of
settlement

34 | P a g e
 Figure 21: Missing portion of fence
Figure 20: view of Crack

Figure 22: un-operational water cooler Figure 23: Paint

Figure 25: Evaluation Team With Project

Figure 24: Poor condition of mattresses
stakeholders

35 | P a g e
Annexure A: HANDING OVER TAKING OVER DOCUMENT

36 | P a g e
37 | P a g e
Annexure B: CENTER WISE ACTUAL CAPACITY OF THE PANAGAHS

38 | P a g e
Annex-C-1: QUESTIONER FOR BENEFICIARIES
“ESTABLISHMENT OF MUSAFIR KHANA AT DIFFERENT LOCATION OF LAHORE
CITY”
Date: _______________
Time: _______________
Quest. No: _________
Questionnaire for Beneficiary

Name _____________________ Gender ___________________ Age ___________________

CNIC # _____________________ City Name _________________________ Contact # _________________
1. How did you find out about pannah gah?
I. Friend
II. Family
III. Bill boards
IV. Print Media
V. Electronic Media
VI. other

2. Why did you come to Lahore?

I. Search Labor
II. Employment
III. Student
IV. Trading
V. Begging
VI. Daily labor
VII. Medical Treatment
VIII. Tourism
IX. Other Purpose

3. What was the reason to attend the site?

I. No residence in Lahore
II. Financial issue
III. Comfortable
IV. Near to workplace
V. Staff behavior
VI. Good meal
VII. Social Exposer
VIII. Other

4. What is your occupation?

I. ____________________________________________________________
II. Not applicable

5. What is monthly income?

I. 12000-20000
39 | P a g e
 II. 21000-25000
III. 26000-30000
IV. 31000 & above

6. How many times you visited pannah gah?

I. 1st time
II. 2nd time
III. Daily
IV. Various time/many times

7. Have you ever stayed at other station previously?

I. Yes
II. No

8. If yes please specify the center and reason

I. Data Darbar
II. Thokar Niaz Baigh
III. Railway Station
IV. Fruit Market
V. Badami Bagh
VI. Reason __________________________________________________________________

9. Have you paid any amount for stay at pannah gah?

I. Yes (if yes please specify)
II. No

10. What are the key identification required for boarding and lodging?
I. Name
II. Address
III. CNIC
IV. Picture
V. Mobile number
VI. Emergency contact
VII. Blood Group
VIII. All above

11. Are you comfortable with the boarding & lodging process at pannah gah?
I. Somewhat Satisfied
II. Satisfied
III. Neutral
IV. Somewhat Dissatisfied
V. Dissatisfied

12. What is your mode of transportation?

I. Local Transport

40 | P a g e
 II. Personal Vehicle (If Personal vehicle then ask 13 No.)

13. Where you parked the vehicle

I. Inside the premises
II. Outside the premises

14. Is accommodation and meals are free in pannah gah?

I. Yes
II. No

15. Are you satisfied with the quality of food at pannah gah?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

16. Are you satisfied with the quantity of food at pannah gah?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

17. Are you satisfied with the availability of electricity and drinking water facilities?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

18. Are you satisfied with the availability of Beds, mattresses, pillows and bed
sheets in pannah gah?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

19. Are you satisfied with the cleanliness of Beds, mattresses, pillows and bed
sheets in pannah gah?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied
41 | P a g e
20. Are you satisfied with the cleanness of rest rooms (wash rooms)?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

21. Are you satisfied with the inside environment of pannah gah (behavior of people)?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

22. Is the drugs are allowed in the premises of the Pannah gah?
i. Yes
ii. No
iii. (If yes then please specify) ______________________________

23. Is any harassment/Child Abuse/human trafficking activities noticed in the center?

I. Yes
II. No
III. Please specify if yes

24. Are you satisfied with the behavior of the staff?

i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

25. Are you satisfied with the security of female passenger/ resident?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

26. Are you satisfied with the entry and exist restriction in pannah gah?
i. Somewhat Satisfied
ii. Satisfied
iii. Neutral
iv. Somewhat Dissatisfied
v. Dissatisfied

42 | P a g e
27. In any case of emergency, are you allowed to go outside?
I. Yes
II. No (if no please specify)

________________________________________________________________
28. Is the COVID-19 SOPs are being followed by the center?
i. Yes
ii. No

29. Do you prefer to stay next time at Pannagah?

i. Yes
ii. No
30. Do you recommend others to stay at Pannah gah?
i. Yes
ii. No
31. What are the problems /challenges /issues raised during the service hours?
________________________________________________________________

________________________________________________________________

32. Any recommendations for the improvement?

_________________________________________________________________
_________________________________________________________________

Name of Interviewer
Signature
____________________________________ _______________________

***********************************************

43 | P a g e
Annex-C-2: QUESTIONER FOR THE MANAGEMENT

“ESTABLISHMENT OF PANNAH GAH AT DIFFERENT LOCATION OF LAHORE CITY”

Date: ____________

Time: ____________
QUESTIONNAIRE FOR MANAGEMENT
Name of the Respondent ________________________ Designation _____________________
Contact # _____________________ Center ________________ Department Social Welfare & Bait-
ul-Maal

1. Is the COVID-19 SOPs are being followed by the center?

iii. Yes
iv. No
2. How did you inform people about pannah gah?
I. Through Print Media
II. Through Electronic Media
III. Any Other source ( Please Specify )
3. What is your priority criteria?
I. First come first serve
II. Travelers
III. Beggars
IV. Drug addict
V. Any Other (Please Specify )
4. Any Age limitation?
I. Yes (If yes then please specify)
II. No
5. What kind of people come to pannah gah more?
I. Individual
II. Group
III. Family
IV. Other
6. What key identification required for boarding & lodging at pannah gah?
I. Name
II. Address
III. CNIC
IV. Picture
V. Mobile Number
VI. All above
VII. Other

7. Is it linked with Hotel eye software by PITB?

I. Yes
II. No

44 | P a g e
8. For how many days passenger can stay in pannah gah?
I. One night
II. Two night
III. Daily
IV. Other
9. Do you accommodate repeaters?
I. Yes
II. No
10. Source of meals?
I. Auqaf Department
II. Private Person
III. Donation
11. Is the basic medical facility available?
i. Yes
ii. No
12. Is there any In and Out restriction after getting registered in pannah gah?
I. Yes
II. No
13. Is the pannah gah full occupied at night?
I. Yes
II. No
14. What is the actual Capacity of the pannah gah?
__________________________________________

15. Do you feel that the capacity of pannah gah be increased?

I. Yes
II. No
16. Is it necessary to have male family member for female passenger to stay?
I. Yes
II. No
17. Is there a female attendant for the female passenger/ resident?
I. Yes
II. No
18. Is there any Harassment or child abuse case reported in this center?
i. Yes (if yes then please provide the report)
ii. No
19. Are the beneficiaries carry drugs along with their lodges?
I. Yes (if yes than please mention the type of the drug)
II. No
III. A. B. C. D.
20. Are you satisfy with the staying behavior of the passenger/resident?
I. Satisfied
II. Somewhat satisfied
III. Neutral
IV. Somewhat dissatisfy

45 | P a g e
 V. Dissatisfy

21. What are the female security measure regarding their safety if they stay?
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
22. What will you do if the number of persons came more than the actual
capacity?
________________________________________________________________
________________________________________________________________
________________________________________________________________

23. What are the problems /challenges /issues raised during the service hours?
________________________________________________________________

________________________________________________________________

________________________________________________________________
24. Any recommendations for the improvement?

________________________________________________________________
_________________________________________________________________

*******************************

46 | P a g e
Annex-D: BOS RECOMMENDED SAMPLE

47 | P a g e
48 | P a g e
Annex-E: DETAILS OF SANCTION AND VACANT POSTS

Sr. Name of the Post with Sanctioned Filled Post Vacant Post Recommended
No BPS post in PC-I for SNE
1 Warden
5 3 2
(BPS-11)
2 Junior Clerk
5 2 3
(BPS-11) To be decided
3 Attendant 19 9 10 in ECM
4 Sweeper 12 0 12
5 Security Guard 18 0 18
Total 59 14 45

49 | P a g e
Annex-F-1: DETAIL OF PROCURED ITEMS
Sr. Description Quantity as Per Actual Remarks
No PC-I Achievement
Procurement of Machinery & Equipment
1 Desktop Computers Procured as
10 Nos. 10 Nos.
planned
2 Electrical Water Cooler 17 Nos. 14 Nos.
Less Procured
Total 27 Nos. 24 Nos
Procurement of Furniture & Fixture
1 Office Tables 10 Nos. 10 Nos.
2 Office Chair 100 Nos. 100 Nos.
3 Computer Table + Chair 5 Nos. 5 Nos.
4 Steel Almirah 10 Nos. 10 Nos.
5 Bunk Beds 400 Nos. 400 Nos.
6 Mattresses “3” with leather cover 800 Nos. 800 Nos.
7 Quilt 800 Nos. 800 Nos.
8 Pillssows & Bed sheet 800 Nos. 800 Nos.
9 Curtains Lump sum Lump sum

50 | P a g e
Annex-F-2: WORK ORDER REVENUE COMPONENT ITEMS

51 | P a g e
52 | P a g e
53 | P a g e
54 | P a g e
55 | P a g e
©Directorate General of Evaluation and Evaluation (ISO: 9001/2015), Planning
and Development Board, Govt. of Punjab.

4th Floor, 65- Trade Centre Block, Ayub Chowk, Johar Town, Lahore
042-99233177-91, info@dgmepunjab.gov.pk

Soft copy of the report may be downloaded from www.dgmepunjab.gov.pk

56 | P a g e