Change management plan – min.

2 questions in the exam

Change management plan describe authority level for approving various change requests.

1. Project Manager
2. CCB
3. Sponsor

Project phase- Kill points / governance gate / toll gate (phase gate) where you can decide to continue or not.

Risk categories:

There are 4 categories

 Technical
 External
 Organizational
 Project management

Many projects fail due to wrong assumptions.

Then we should record all our assumptions in the assumptions log and checked their validity during risk
identification because each assumption carries a degree of risk.

Qualitative risk analysis:

We categories risk by analyzing common causes so that in one action we can plug many causes.

Each process of risk assessment done on the project management many times. We get the trend and then we
can analyze whether my assessment is right or wrong.

Quantitative risk analysis

Quantitative risk analysis is not used in AGILE. Used in large and complex projects mainly

Contingency = Probability x Impact

1 question on issues and risk ?

Communication channel

Communication channel = N (N-1)/2, N is the no. of stakeholders

Stakeholders Engagement Assessment Matrix

Managing issues

One question on risk and issue comparison

Keeping the team on track

Concern for results - Manager

Concern for people- Leadership
We need both

Servant leadership about 40 questions

2 questions on team development – Tuckman ladder

Stages of team development

1) Forming Team is formed, at this stage the behavior full of formalities, because people are having
different backgrounds, experiences.
2) Storming There is a difference of opinion
3) Norming After that, people start adjusting with the habits of each other. We can call it norming
stage.
4) Performing Thereafter, they work together as a good team. We can call it performing stage.
5) Adjourning

One format of question: The question will have names of stages of team development on side and
jumbled up description stages on the other side. You need match.

Another format. The question will describe the scenario and ask which stage the team is in?

Process efficiency = Value add time / total cycle time

Value Stream Mapping is tool for process improvement. We draw a Value Stream Map of the current
process, showing all the value adding and non-value adding activities.

After that, we calculate process efficiency

Now, we develop a new Value Stream Map, after eliminating some of the non-value adding activities (as far
as practical).

We again calculate the improvement is the process efficiency.

Impediment Log

The project manager should use Impediment Log for removing impediments on time.
One format of question: The question will have names of stages of conflict resolution technique on side
and jumbled up description stages on the other side. You need match.

Another format. The question will describe the scenario and ask which conflict resolution technique
should be used?

Conflict management:

Technique Depend on the situation, which technique should be used.

Question on facilitate a meeting

Books

Daniel Goldman
Kaizen
Imai
Deming Wheel
Juran Triology
Quality is free
Robust design

Bill Smith- DMAIC

Who oved my cheese

Who moved my cheese

Goal by Golratt

Whether crashing or fast tracking, only critical path activities are involved.
Why?
Because critical path decides duration of the project.
Non-critical path does not decide duration of the project, so if you want to compress the schedule,
crashing / fast-tracking of the critical path activities will help not non-critical path activities.

Pareto chart shows those critical few causes which lead to majority of problem. It is used in trouble
shooting and is based on Pareto Law (80-20 rule- means 80% problem happens due to 20% causes).

One question on organizational structure

Composite org structure

In an org, there may a division having functional structure, another div. balanced matrix org structure, one
more having strong matrix org structure- then we will this company is having composite org st.

VVIP Gods of Quality Management:

1. Edward Deming- Four concepts, Deming Wheel/ PDSA or PDCA Cycle

2. Joseph Juran- Juran Trilogy
3. Dr. Phillip B Crosby
4. Genichi Taguchi
5. Bill Smith - Inventor of six sigma
Method to prepare
Read one question, mark your answer. Check the answer in the answer sheet and please read the
explanation as well.
Whenever, your answer is wrong, please note down explanation in another note book (give title Gap
Areas).

Repeat the questions set 3 times

Third round
is without checking answer