CHAPER IV

RESULT AND DISCUSSION

This chapter present the analysis and interpret the data gathered, aimed to understand
what are the coping mechanisms adapted by call center agents to job loss, we conducted
Interview in five respondents and also we investigated the possible mechanisms to explain the 1.
Coping Strategy 2. Cope up during the time of his/her job loss.

BELOW ARE THE TRIANGULAR METHOD FROM OUR STUDY

OBSERVATION

INTERPRETATION

QUESTIONAIRE PARTICIPANTS
RESPONSES COMMENTS
Figure 1: The ESA of Jobless call center Agents
Figure 1 is the representation of the study we conducted, showing the themes that have been gathered
through the data. It was names ESA of Jobless call center Agents to signify the Experience and Struggles
and also aid that unemployed call center agents experienced at Sitel site 4. The color green represents the
mental health that they handled strongly that makes the triangle symbolize stability and power that
merges into unemployed call center agents, emphasizing their jobless environment.
Experiences of call center agents
The first problem of the study focuses on the similarities and differences with the experiences of call
center agents in sitel site 4. The first theme is experiences of all agents, the first table shows the
summaries of the subthemes found in the data.
Table 1: Summary of Subthemes on the similarities and differences of the Experiences of call center
agents in sitel site 4
Struggles of call center agents
The second problem of the study focuses on their struggles based on their experiences; the second table
shows the summaries of subthemes found in the data.
Table 2: Summary of Subthemes on the struggles of call center agents
Aid of call center agents
This last problem is focusing also on the aid, or benefits of their coping strategies based on their
experience, the last table summarizes the sub themes found in data.
Table 3: Summary of Subthemes on the benefits of coping strategies with call center agents.