Week-14_Case Study Discussion

Case study - JetBlue Airways, WestJet Airlines, and Others: The

Difficult Path to Software Upgrades (Links to an external site.)
 
1. In the case, both airlines upgraded to the same application
but approached the upgrade process differently. What were
those differences, and how much impact did they have on
the outcome of the project?
2. What precautions did the organizations in the case take to
prevent software upgrade problems? To what extent do you
believe those helped?
 3. SAP customers have the choice between upgrading to the
most recent version of the application suite or integrating
third-party products into their existing infrastructure.
What are the advantages and disadvantages of each
alternative?

For legacy customers who don’t yet wish to upgrade, this means an
increase in cost for vendor support, a jump to a third-party
maintenance provider—which has its own uncertainties, given
ongoing high-profile lawsuits—or a decision to go with no paid
support at all. The pack strategy is therefore crucial for SAP, which
needs to preserve lucrative maintenance revenue while making life
easier on customers and stemming defections to other options,
particularly SaaS (software as a service) applications, where upgrades
are handled by the vendor