Professional Documents
Culture Documents
Emotional Int
Emotional Int
Emotional Int
Course Rationale:
Personal intelligence is essentially made of two significant components – IQ and EQ. IQ or Intelligence
Quotient refers to one’s cognitive abilities. EQ or Emotional Quotient on the other hand is about awareness
of self and others. Emotional Intelligence governs individual effectiveness in both personal and professional
arenas of one’s life. As much as cognitive learning can be acquired, the behavioral experts say that one can
also learn to be more emotionally effective. Emotional Intelligence has become highly relevant in the work
place today. Talent acquisition, management and retention define businesses today. Diversity of work force
& high reliability on technology brings with it both opportunities and challenges. Today organizations are
certainly looking at innovative ways of keeping their work force engaged, and enhance productivity. Creating
and building a high performance culture also calls for high levels of employee loyalty and result orientation.
This in turn makes it imperative for organizations to work on the wellbeing of the individual, the teams and
the work environment at large. An emotionally responsive leadership is successful in delivering the results
and harnessing the buy in from the varied stakeholders – namely employees, customers and shareholders.
Course Objectives:
Learning Outcomes:
1. Comprehend EI, its framework and biology of emotions
2. Gain self-awareness competencies.
3. Demonstrate self-regulation competencies and practice self-control
4. Analyze flow, motivational competencies and goal setting
5. Comprehend empathy, and its competencies; apply verbal and non-verbal communication skills in social
settings
Prerequisite(s):
NA
Pedagogy:
Lectures, Case studies, Activities, Educational films, Psychological tests, Role Play, Article review
Textbook:
Emotional Intelligence – Why it can matter more than IQ, Daniel Goleman, Bloomsbury, 1996
Search Inside Yourself (Reprint) Chade Meng Tan, Daniel Goleman, Jan Kabat-Ziann, HarperCollins,
2014
Reference Books:
Search Inside Yourself, Chade Meng Tan, Harper Collins Publishers, 2012
Emotional Intelligence, 2e, Travis Bradberry, Jean Greaves, Talent Smart, 2009.
Self-directed Behavior, 9e, David L. Watson and Roland G. Tharp, Content Technologies, 2017.
Mindfulness Meditation, Jon Kabat – Zinn (e-book), Simon & Schuster Audio/Nightingale-Conant, 1995.
Journals:
Journal of Occupational and Organizational Psychology
Research in Organizational Behavior
Applied Cognitive Psychology
Group Processes and Intergroup Relations
Journal of Organization Behavior Management
Organizational Psychology Review
Journal of Applied Behavioral Science
Journal of Managerial Psychology
Links to websites:
http://www.danielgoleman.info/
http://chademeng.com/
http://www.talentsmart.com
https://www.psychologytoday.com/
https://psychcentral.com/
Evaluation Scheme:
Assignment 20 %
Case Analysis 20 %
Class Participation 10%
Term-End Exam 50 %
Total 100%
Session Plan:
Article:
Reawakening your passion
for work
# 9659-PDF-ENG
Published 2002
HBS
9 Part C: Self Demonstrate Case: Textbook :
Regulation self-regulation CEO who couldn’t Emotional Intelligence –
Managing competencies keep his foot out of Why it can matter more
emotions – Self his mouth than IQ by Daniel
regulation; # R0612Z-PDF-ENG Goleman
Published 2006 Pg – 56-86
HBS
10 Instant Appreciate Textbook:
Gratification – The the Emotional Intelligence
Marshmallow importance – Why it can matter
Experiment of delaying more than IQ by
Self-regulation - gratification Daniel Goleman
Competencies Practice Pg – 56-86
Changing Self – changing Working with
Everyday tricks self emotional intelligence
by Daniel Goleman
Pg- 73-104
Article:
The young and the
clueless
#2306-PDF-ENG
Published 2002
HBS
Emotional Agility
# R1311L-PDF-ENG
Published 2013
HBS
The focused leader
#R1312B-PDF-ENG
Published 2013
HBS
11 Mindfulness based Practice self- The power of https://
stress reduction control and mindfulness- palousemindfulness.com/
(MBSR) mindfulness What you
practice grows
stronger
https://
www.youtube.co
m/watch?
v=B49Ls4gl07Y
&list=PLbiVpU5
9JkVbNfFyAG4S
rC8NGnC0-
D4jg&index=1
Doing time doing
Vipassana - A
film by Eilona
Ariel & Ayelet
Menahemi
https://
www.youtube.co
m/watch?
v=WkxSyv5R1sg
12 - 13 Part D: Motivation Analyze: Flow, Case: Textbook
– Achievement Motivational When the long time Emotional Intelligence
Orientation competencies star fades – Why it can matter
Flow and Goal setting # R0405F-PDF-ENG more than IQ by
Motivational Published 2004 Daniel Goleman
Competencies HBS Pg - 86-95
Goal Setting Working with
Optimism emotional intelligence
Hope by Daniel Goleman
Pg- 105 – 129
Article:
Primal Leadership
# R0111C-PDF-ENG
Published 2001
HBS
How resilience works
# R0205B-PDF-ENG
Published 2002
HBS
14 - 15 Part E – Empathy Comprehend Textbook
empathy, Emotional Intelligence
Empathy stereotype threat – Why it can matter
Competencies and more than IQ by
Stereotype threat competencies of Daniel Goleman
empathy Pg – 96-110
Working with
emotional intelligence
by Daniel Goleman
Pg- 133-162
Article:
The limits of
empathy
# R1601D-PDF-ENG
Published 2016
HBS
If you can’t empathize
with your employees,
you’d better learn to.
# H039KF-PDF-ENG
Published 2016
HBS
How Facebook uses
empathy to keep user
data safe
# H02U0U-PDF-ENG
Published 2016
HBS
16-17 Part F – Social Apply verbal Textbook
Skills communication Emotional Intelligence
Social skills in social – Why it can matter
Competencies settings more than IQ by
Articulate Daniel Goleman
emotions using Pg. 111-126
language Working with
Verbal emotional intelligence
communication by Daniel Goleman
skills – Pg- 163-231
Listening skills;
Asking Questions Article:
Building Emotional
Intelligence of groups
# R0103E-PDF-ENG
Published 2001
HBS
Social Intelligence and
the biology of
leadership
# R0809E-PDF-ENG
Published 2008
HBS
Leadership that gets
results
# R00204-PDF-ENG
Published 2000
HBS
18-19 Non-verbal Apply non- Textbook
communication verbal Emotional Intelligence
skills – communication – Why it can matter
Body language; skills in social more than IQ by
Signals you send settings Daniel Goleman
to others; Pg. 111-126
It’s not what you Working with
say, It’s how you emotional intelligence
say it. by Daniel Goleman
Pg- 163-231
Article:
When giving critical
feedback, focus on
your non-verbal cues
# H03EOP-PDF-ENG
Published:2017
Nonverbal cues get
employees to open up
or shut down
# H02JP2-PDF-ENG
Published 2015
HBS
20 Presentations on
Assignments