EPPI POLICY & PROCEDURE MANUAL

CHAPTER TITLE EFFECTIVE DATE VERSION

Reference FINANCE-TMS Upon Approval 0
Number SECTION TITLE OWNER PAGE NO.
TMS-FIN- Other Department & Other Finance Page 1 of 8
Miscellaneous Income Control

OBJECTIVE
To assure collection from revenue generating facilities aside from the prescribed revenue recognition
criteria set by the Management.

POLICY
Validation of income that does not fall under the criteria of Room Charges (see II. Revenue >A. Room
Charges) and preparation of procedures and controls that will workaround in such services rendered.

PROCEDURES

1. Telephone Charges
1.1. Telephone Operator will generate two (2) call log reports from PABX before end shift
1.2. Prepare miscellaneous / telephone voucher for all telephone charges reflected in the call log
reports
1.3. Forward the voucher and a copy of call log reports to Front Office for posting of charges
1.4. Submit the other copy to Income Audit for verification
1.5. Income Audit will review the call log reports and posting of telephone charges
1.6. Any discrepancies found will be subject for explanation and will be reported to Finance Manager
subject for proper disposition
2. Laundry Charges
2.1. Housekeeping Attendant will provide laundry list (see Appendix A) to the guest to fill out items
declared.
2.2. After receiving the laundry items, Housekeeping Attendant will count and sort the items declared
by the guest to check if true and correct
2.3. It will be forwarded to the laundry provider (third party) for servicing.
2.3.1.Laundry items will be returned 24 hours after pick-up for regular laundry service
2.3.2.Laundry items will be returned 12 hours after pick-up for express laundry service
2.4. Then, Housekeeping Attendant checks if the items returned by the laundry provider were still
intact as per records
2.5. The Housekeeping Attendant will deliver it to the room and have the guest signed the laundry
list.
2.6. Housekeeping Attendant will then forward it to Front Office for posting of charges.
2.7. Front Office will attached a posted folio charges together with the laundry list and submit it to
Income Auditor for review of documents.
3. Internet Charges
3.1. Guest requests to Front Office to increase bandwidth access
3.2. GSA will provide a voucher receipt (see Appendix B)generated from XPossible and will be
signed by the guest
3.3. After the guest signed the voucher receipt, the GSA will post the charges to the guest folio and
submit it as part of his report to the Income Audit for review

4. Transportation Charges
4.1. Trip ticket (see Appendix C) will be issued by the transportation service provider (third party)
signed by the guest for services being rendered
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Miscellaneous Income Control

4.2. Trip ticket will be forwarded to Front Office for posting of charges
4.3. Trip ticket will be attached to the guest folio and submit it as part of his report to the Income
Audit for review
4.4. Income Audit will review it against the billing sent by the transportation service provider every
month
4.5. Any discrepancies from the charges posted in the system and the billing payable to the service
provider will be reported by the Income Audit to Finance Manager and subject for proper
disposition
5. Breakfast Charges
5.1. Upon check-in of the guest, GSA shall validate if the reservation is inclusive of breakfast
5.2. If the booking is inclusive of breakfast, write the information of the guest in the log sheet
provided (guest’s room number, guest’s name, and voucher number)
5.3. GSA will fill-up the details in the voucher (room number and validity date) and have the guest
sign the breakfast vouchers (see Appendix D)
5.4. Ask the guest sign the log sheet to acknowledge the vouchers issued
5.5. Inform the guest about the details and procedures of availment for the breakfast
5.6. If the reservation does not includes breakfast and guest wants to avail it, post a breakfast charge
in the guest’s billing folio
5.7. Ask the guest sign the folio to acknowledge the charges
5.8. Follow the procedures indicated in steps 5.2 to 5.5
5.9. Billing from restaurant concessionaire will be validated and reconcile by the Income Audit
6. Miscellaneous Charges
6.1. Miscellaneous charges is supported by a Miscellaneous Voucher (Appendix E). It can be
classified into four (4) types:
6.1.1.Guest Amenities – request for amenities apart from the standard room set-up by
Housekeeping department available for purchase
6.1.1.1. Housekeeping attendant will prepare a miscellaneous voucher
6.1.1.2. Upon delivery of items to the guest, guest will sign the miscellaneous voucher
6.1.1.3. Housekeeping attendant will forward a copy of miscellaneous voucher to the
Front Office for posting of charges
6.1.1.4. GSA will attached a folio with the miscellaneous voucher copy and forward it as
part of their report to Income Audit for review
6.1.2.Losses and Breakages – payment for damages and penalties incurred by guest inside the
hotel premises
6.1.2.1. Housekeeping attendant will prepare a miscellaneous voucher upon discovery
that there were missing items, penalties incurred and/or item breakages
6.1.2.2. Housekeeping attendant will forward a copy of miscellaneous voucher to the
Front Office for posting of charges
6.1.2.3. A copy of miscellaneous voucher will be forwarded to Property Custodian for
costing in case there were items that was declared missing or broken
6.1.2.4. GSA will attached a folio with the miscellaneous voucher copy and forward it as
part of their report to Income Audit for review
6.1.3.Overpayments – excess payment in lean amounts disregarded by some guest in their
billing
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Miscellaneous Income Control

6.1.3.1. GSA will post a miscellaneous transaction code

6.1.4.Other Income – sources of revenue that does not fall on other classification of charges (i.e.
set-up for bouquet of flowers, balloons set-up etc.)
6.1.4.1. Housekeeping will prepare a miscellaneous voucher listed all the items that was
requested for set-up
6.1.4.2. Housekeeping Attendant will forward it to Front Office for posting of charges
6.1.4.3. GSA will attached a folio with the miscellaneous voucher copy and forward it as
part of their report to Income Audit for review

In case of dispute / waived charges included in this procedures, please refer to II. Revenue > Rebate
Policy.
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Miscellaneous Income Control

Appendix A

Appendix B
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Miscellaneous Income Control

Appendix C
 EPPI POLICY & PROCEDURE MANUAL

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Reference FINANCE-TMS Upon Approval 0
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TMS-FIN- Other Department & Other Finance Page 6 of 8
Miscellaneous Income Control
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TMS-FIN- Other Department & Other Finance Page 7 of 8
Miscellaneous Income Control

Appendix D
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Miscellaneous Income Control

Appendix E