Professional Documents
Culture Documents
Operations Manual GYM
Operations Manual GYM
Operations Manual GYM
OPE R
MANUA L EDITED MA
RCH 21, 2018
AL USE ONLY
N
FOR INTER
WORLD GYM OPERATIONS MANUAL
TABLE OF CONTENTS
2. Club Communication
4. Sales
4.1 The Six Steps
4.2. Membership Sales Guide
4.3 Reception / Front Desk Sales “Tips”
The iconic World Gym brand was founded in 1976 by Joe Gold during the glory
days of "Muscle Beach" in Santa Monica, CA. Joe was one of the original
ringleaders of Muscle Beach. In his prime, he toured with Mae West, and was at
the heart of the cozy connection that has always existed between the Muscle
Beach fitness scene and the celebrity of Hollywood. Joe blazed a trail followed
later by the likes of Arnold Schwarzenegger, Lou Ferrigno, and Dave Draper to
name just a few - all of whom had significant Hollywood careers and an
intimate connection to and love for World Gym. Since that time, World Gym has
evolved into an internationally recognized brand that has captured the
imagination of people around the globe.
We are confident that your passion and talent will transform and improve many
people’s lives. Thank you for choosing to be part of our World Gym family.
1. Club Operational Systems
Manual Contents
1.1 Cleaning
1.2 Maintenance
2. Club Communication
1.1 Cleaning
Aim / Objective:
1. To ensure that World Gym operated facilities provide a clean and safe
environment
2. To ensure that the first impression is the right impression.
Responsibility
The Manager is responsible for ensuring that there are at least 4 weeks of future
daily and periodic cleaning schedules in the Dept. Operational File, available for
use.
Daily Cleaning
Includes: All cardio and stretching areas
All machines and strength equipment
Water fountains/coolers/dispensers
All trash cans
Floors
Offices
Walls, mirrors, doors, fixtures
Vacuuming
Windows
Entertainment screens
Bathrooms, reception and group exercise areas
All machines must be separately logged on the Daily Cleaning Schedule with a box
in which the cleaning and janitorial staff will initial to confirm that cleaning has
taken place to the required standard.
The cleaning and janitorial staff shall carry out additional cleaning throughout
their shift on an as and when needed basis, subject to the level of use of the
facility.
At the beginning of each day, the Manager shall review the previous days cleaning
before signing off the cleaning schedule. Completed cleaning schedules
should be kept for a minimum period of twelve (12) months.
If the janitorial or gym cleaning are done by an outside entity, the General Manager is
responsible for all cleaning schedules, reporting systems and budget control.
Periodic Cleaning
The Manager is responsible for formulating the periodic cleaning schedule and
is subject to the design and equipping of the facility. The General Manager will set
the minimum cleaning requirements for each periodical cleaning item. All items in
the Gymnasium must be
covered on the Periodic Cleaning Schedule. Certain items below will be cleaned by
subcontractors as needed.
The Periodic Cleaning Schedule indicates the dates when additional areas in the
Gymnasium require cleaning. The Fitness Instructor will initial that the cleaning has
taken place, which will be countersigned by the Manager after checking that the
task has been completed.
1.2 Maintenance
Aims / Objectives
1. To ensure that World Gym operated facilities provide a safe environment for all
patrons at all facilities
2. To ensure that all equipment is in good working order always
Detail
It shall be the responsibility of the entire Fitness Team, daily, to visually inspect each
piece of equipment in the Gymnasium to ensure it is suitable for use. Should any
piece of
equipment be deemed unsuitable for use, a “Temporarily Out of Service” notice will
be
placed on the item and immediately reported to the Fitness or Duty Manager.
The fault will be recorded in the Fitness Equipment Checklist. It is then the responsibility
of the Manager to immediately report the fault to the relevant maintenance provider
using the Maintenance Request Form.
In addition, the assigned team members shall organize the on-going periodic
maintenance of equipment within the Gymnasium. Periodic maintenance shall be
undertaken in accordance with the Equipment Checklist schedule.
Ongoing Maintenance
Includes: All Cardiovascular machines
All Resistance machines
Group Cycling equipment
Group Strength equipment
The Equipment Checklist indicates the dates and tasks required to fulfill the
required additional maintenance of the fitness equipment. The Fitness Instructor
will initial that the maintenance has taken place.
At the end of each week, Manager, will review the previous weeks maintenance
before signing off the Fitness Equipment Checklist. Completed checklists will be kept
for a minimum period of twelve (12) months.
Should any item of equipment be deemed unsuitable for use (and concurred by the
Manager), then a “Temporarily Out of Service” notice will be placed on the item of
equipment, which will be dated and signed by the Manager with an expected date
of repair.
Equipment Checklists
When an item of equipment is put out of action, the General Manager will record the
details on the Equipment Checklist, and request a maintenance visit from the
appropriate provider, using Maintenance Request Form.
Each piece of fitness equipment in the Gymnasium will have an individual service
record, which will track and document its service history.
Audit Items
1. Completion of periodic maintenance records and logs.
2. “Temporarily Out of Service” notices on equipment. These signages are to be
ordered our Approved vendor.
2. Club Communication
Aims / Objectives
1. To ensure effective communication amongst all fitness staff takes
place on a regular basis.
2. To communicate all aspects of the business to fitness staff.
3. To ensure fitness staff have a positive input to the development of
facilities and any issues related to their specific club.
Meetings
All full-time staff or designated staff members must attend communication
meetings,
Part-time staff on duty during the scheduled meeting are required to attend
communication meetings.
Communications meetings must have minutes recorded. Copies are to be
distributed to: all attendees; any fitness team member who did not attend; the
Club Manager and
a copy to be kept on file.
Club Managers must attend at least one communication meeting with the
fitness team monthly.
The Fitness Manager will review the communications meetings with the Club
Manager
on a regular basis. As a minimum this will be at least once per month.
Points to Remember
1. Meetings should take place during shift crossover periods, when possible
2. Should a member of the team attend a meeting outside of their normal shift
pattern, they will be awarded time in lieu.
Audit Items
1. Regular meetings are taking place.
2. Recorded minutes are available.
3. Action plans are completed within agreed timescales.
3. Personal Training / World Gym Athletics / Group Exercise
Personal Training:
World Gym has a world-class personal training system. Our personal training (PT)
programs are simple, effective and provide a high level of education, inspiration and
service to our members.
Our staff or personal trainers, led by the Fitness Manager, is certified through World
Gym’s education department. Each trainer is hand-picked, trained and developed at
the local level. We expect a high level of professional service from our trainers.
Our PT system has three levels of trainers. Through continuing education and merit-
based work, trainers can have a career path. We offer opportunities such as
coaching group classes and sales to help our trainers achieve success. Trainers also
can earn bonuses based on the number of trainings they do each month.
Our service system is centered around providing more than just training sessions. Our
trainers help the client’s training program by outlining their monthly training and fitness
program. We also maintain client files that are complete with goals, data points (i.e.
measurements, strength numbers) and workout history to better serve the client’s long-
term objectives.
All trainers are required to attend regular meetings that are run by the Fitness
Manager. These meetings cover essential administrative topics as well as continuing
education.
World Gym Athletics
World Gym Athletics (WGA) is World Gym’s complete training program. It epitomizes
our dedication to providing no-nonsense training and fitness service. The program is a
group-based program and offered as part of the VIP All Access membership. WGA
pledges Fitness Truth as the key mantra – we train hard, we train smart and we treat
every member like an athlete. WGA visions and educates that we train instead of
working out. It is a science-based program using high quality coaching as the art.
All coaches in the WGA program have been certified over a two-day intensive
certification. Coaches also receive regular ongoing continuing education and
leadership training.
World Gyms must be approved to offer WGA.
WGA is a highly functional program that includes signature programs. These programs
are:
Foundations - this is a series of 3 classes that build confidence, skill and safety for the
new member. Foundations is essential for progressing through all other formats within
WGA.
Performance – this is our daily training class/session. This class uses barbells and all
forms of equipment to deliver the most balanced program in the industry. At WGA, we
have a Training Matrix that all programming reflects. This ensures that
members/athletes are addressing the correct elements necessary for maximizing
results.
HIIT Camp – this is our better than boot camp class. It is often done in teams or with
partners and is a perfect session for those who are not quite ready for the barbell. We
use more tools and equipment than most boot camps and the coaches put a heavy
emphasis on proper and safe movement.
PACE – this is our innovative treadmill program. In less than 45 minutes,
members/athletes are coached through a running program designed to burn a lot of
calories but also teach proper running form. Coaches must be certified to teach
PACE. For runners, it makes them faster while reducing injury and for those who don’t
like running, they love PACE!
Group Exercise
World Gym Group Exercise has a variety of classes. We have a class for everyone! We
offer many formats including yoga, Zumba/dance, HIIT, strength and our signature
World Tour indoor cycling by Stages.
The Group Exercise Manager determines the appropriate classes for each local
market. Each group exercise instructor must be certified and pass an audition with
each group exercise manager.
At World Gym, we believe in the power of group exercise that is led by caring
instructors who will inspire and motivate our members.
4. Sales
The day to day operations of the Club effect the way that the public view our
business and will therefore have a greater effect on the number of prospects who
become members.
It is extremely useful to analyze the process that the consumer goes through before
purchasing any product.
The process can be broken down into the following distinct steps:
1. Awareness of the product
2. Image of the product
3. Interest in the product
4. Trial of the product
5. Purchase of the product
6. Post-purchase evaluation
***Awareness
Awareness of the Club can take many forms.
Mention the Club during conversations with friends
Display a bumper sticker on your car
Wear a promotional t-shirt on your day off, etc.
***Image
The second step is image. The purchaser requires that the club facility is right
for them Image is a very important component in the Clubs marketing plan.
The image of the Club also heavily relies on the standards that are implemented and
more importantly maintained within its’ operational structure.
Rating systems offer businesses another way of creating an image of excellence, for
example, hotel star rating system. The only recognized international form of rating for
Health Clubs is membership to IHRSA – The International Health, Racquet and Sports
Club Association, (to which the Club is a member).
***Interest
The third step in the purchasing process is the development of interest. Let the
prospect know about the benefits of exercise, i.e
felt more energetic after exercise or more relaxed
they were more attractive
they were more competent at work
they were more in touch with themselves because of regular exercise
***Trial
The fourth step in the sales process is the trial. If your intention is to buy a new
suit, it is customary to try it on first. If you are intent on buying a new car, you
must test drive it.
This is not just a period when the prospect gets to know the Club and its’ personnel,
it is also a time for Club personnel to get to know the future member.
The Club tour is therefore an invaluable period where you can ascertain what the
prospect is really looking for from his/her Club Membership.
We cannot create value until we know what people are looking for.
***Purchase
The most widely discussed step in membership sales is the close.
We are offering a product, a service that we cannot effectively sell, unless we are
already sold ourselves. If we do not get the beneficial effects of a structured exercise
program in our own lives, we cannot give to the prospect intrinsic feelings that you
have about the product.
***Evaluation
Within 90 days of purchasing a car you will have made up your mind if the
purchase was good or bad.
This critical 12-week period is when, in Club membership terms, the Member will
have evaluated if the program has worked or not. It is the management of those
90 days which I significant in determining how long that person will remain as a
member.
If you try to see the Club’s operations in the way the public/prospective members
see them, and keep in mind the steps of the purchasing process, you can be
assured of offering a service that people are willing to pay for.
4.2. Membership Sales Guide
Ensure that you have delivered an enthusiastic tour and asked the right questions. If
your tour has been successful, the prospect will acknowledge the benefits of each of
the features that will help them to reach their stated goals and will sign the
Membership agreement.
2. In today’s market, pricing in sometimes given over the phone to at least try and
entice the prospect to consider joining. Try to book the prospect in for a Club tour,
refer the lead to a Membership Advisor. Prospects have many choices out there,
let’s not let them go somewhere else by not giving prices over the phone.
6. Refer the prospect who made an appointment to the Membership Advisor with
whom they made the initial enquiry – this will allow for continuity. If that person is
not on duty, the prospect should be referred to an alternate Advisor or Duty
Manager or equivalent.
8. Use business/referral cards when outside the Club to help generate memberships.
10. Membership goals will be set. Believe in your sales potential. Each day, consider
how you can contribute to reaching the membership targets.
5. Customer Care and member retention – The most important part after the sales
process.
Introduction
Now that we all worked so hard to get our members, let show them we want them to
stay.
Every Visitor or Guest is a potential Member and should therefore be treated in the
same manner. “Customer Care” is the responsibility of every employee, every day.
Please contact your Supervisor or Manager if there are any elements of the
document that you do not fully understand or have questions about.
Customer Care is all about our attitude to our members and the way in which we
deal with them. Members have the right to expect quality services, to be informed
of the facilities, activities and events available and how they can obtain them.
You are a member of the World Gym Team, and Team effort is key in the success of
“Customer Care”. The Members perception of the Club and its services and facilities is
up to you - as an individual and the team. The best compliment we can get is when
a member refers another member because they trust World Gym.
Remember
Together Everyone Achieves More
Your appearance and body position, can influence the way Members react to you.
It is vitally important that your uniform is worn in accordance with the Clubs’
standards. How you present yourself to our Members shows a degree of
professionalism, expertise and confidence, as well as establishing the right image of
the Club.
Key Principles
Uniform must always be worn
Hair must be neat and tidy
Name badges must always be worn
Be presentable
We only have one chance to create a first impression, make sure it is a friendly one
by giving each Member a warm welcome.
Key Principles
Establish eye contact immediately
Be approachable and welcoming
Smile - try to be cheerful - smiling is contagious
Greet Members in a friendly manner
Be courteous and respectful - courtesy is the “golden rule” of Customer Care
Use polite words and phrases - “please”, “thank you”, “may I?”, “do you mind”
etc.
Acknowledge every person arriving, even if you are busy with someone else.
Show people that you have acknowledged them. It’s all a matter of your
attitude.
A telephone call is very often a chance to obtain a new member or prove that the
current member made the right choice in joining World Gym. They may not have
decided to join the Club yet. Win them to the Club by demonstrating your
professional telephone technique. Give to each telephone call, no matter how trivial,
the same attention you would give to the caller in person.
Key Principles
Answer as quick as you can.
Identify yourself and the Club - “...Good morning/afternoon/evening, thank you
for calling World Gym, this is (your name), how can I help you?
Be cheerful
Identify the callers’ needs and purpose of call
Ensure that the caller understands any information that you provide
Thank the caller
Outgoing calls
Know what you intend to say
Have any correspondence, programs etc. to hand
Dial the correct number and ensure that you are speaking to the right person
Make notes in advance if necessary
Update computer records if necessary
The Member is making judgments about your professionalism and the Club, activity
or event before they even meet you. Communicate the right image of the Club from
the exterior.
Key Principles
Walls, windows and signs are clean
Helpful, informative signs for Members
Entrance and all other Member areas remain clean and tidy
Promotional material should be clean, well displayed and brand compliant
Nothing should be stuck on walls or windows. Official World Gym approved
material must be displayed on notice boards only
Reception/Front desk must be clean and tidy
Trash receptacles must always be out of sight
Saying goodbye when the Member leaves is very important. Taking time, when
possible, to show you care will demonstrate the Members importance, and
encourage high levels of retention.
If you are fully informed and knowledgeable about your role, the Club - its’ services
and
activities – you can deal with Members confidently and
positively. In turn, Members will feel confident about you
and the Club.
Key Principles
Preparation
Stay informed and help others to keep up-to-date
Know your role
Do your job - cheerfully and efficiently
Ensure that you have all up-to-date information on the range of activities, price lists,
opening times, special offers, etc. Refer to the information at the start of each shift to
check for updates and alterations, closing dates, etc.
People
Know who is responsible for what
Know when people are available, in meetings, off sick, on holiday
1. The Member is the most important person in our facilities - treat them as such.
2. The Member is not dependent on us - we are dependent on them.
3. The Member is not an interruption to our work - but the reason for it.
4. The Member is not here to argue or match wits with.
5. Our purpose is to accommodate and serve the Member, not the Member
accommodate us.
6. The Member is the person who brings us their needs - it is our job to fulfill those
needs.
7. The Member requires attention always - so give it.
8. The Member is the reason for our business.
9. The Member is the person who ensures that our job has a purpose.
10. The Member is the life blood of the Club - without we have no business.
Key Principles
Listen to what the Member has to say. Sympathize and be empathetic.
Do not argue, blame, justify or give reasons – listen first, then serve.
Apologize instantly (do not pass the buck)
Discuss a choice of or favorable courses of action
Seek agreement to solve any situation.
Thank the Member for bringing it to your attention
6. Health & Safety (CHECK OSHA FEDERAL, STATE, PROVINCE AND LOCAL GUIDELINES
FOR APPLICABLE LAWS / www.dol.gov/general/topics/posters (US LOCATIONS)
Section Contents
6.1 Risk Assessment Procedure
6.2 First Aid Procedures
6.3 Fire Procedures
6.4 Emergency Procedures
6.5 Hazardous Substances
6.6 Manual Handling of loads
6.7 Accident Reporting Procedure
6.8 Electrical Safety
6.9 Maintenance of Gym Equipment
6.10 UV/Tanning Equipment
6.11 Sauna
Introduction
The purpose of risk assessment is to enable the Company to identify hazards, evaluate
the degree of potential harm and take appropriate measures to control the risk. By
doing this the facility will not only comply with statutory provisions, but it also creates a
safe working environment for employees and others.
A hazard means anything that can cause harm (e.g. chemicals, electricity,
working from ladders).
A risk is the chance high, medium or low that somebody will be harmed by the
hazard.
Procedure for Assessing the Risks
3. Evaluate the risks and decide whether the existing precautions are adequate or
whether more should be done.
Consider how likely it is that each hazard could cause harm. This will determine
whether you need to do more to reduce the risk.
Even after all precautions have been taken, usually some risk remains. You now must
assess whether that risk is high, medium or low. RISK= Severity of harm + Likelihood of
occurrence
Review and re-assess if there are any changes in the work procedure or
equipment or at least annually.
6.2 First Aid Procedures
Introduction
It is the facilities policy to ensure the health, safety and welfare of all its employees
and non- employees. Therefore, it is our policy to have a trained First-Aider on call at
the facility at all times during staffed hours.
First Aiders
The Management Team at the facility shall have received training in First Aid, CPR and
AED from a recognized training authority, and shall be in possession of a current First
Aid at Work Certificate. The Club General Manager, as required, must arrange local
training courses.
In addition, there is several staff that must be trained in First Aid at Work and the
Appointed Persons Certificate. The names of these personnel are set out in the
Schedule of Trained Personnel
CGM’s must ensure they always comply with the company policy on first aid cover.
In the event of an accident, the manager (or in the absence of the manager, a
trained First- Aider) shall be contacted immediately and asked for assistance.
Emergency Services (Ambulance) shall be contacted immediately if necessary by the
Front Desk Associate
or Appointed Person.
The Company provides First Aid kits, the location of First Aid Kits is listed on Schedule of
Trained Personnel. There should be at least one kit per floor and AED.
It is the responsibility of the CGM to ensure that these kits are checked at weekly
intervals, any missing items or time-expired items are replenished immediately.
This procedure MUST be signed and dated on a First Aid kit weekly Checklist
Facilities
It is the responsibility of the CGM to ensure that all eye wash stations are checked at
weekly intervals, any missing items or time expired items are replenished
immediately.
This procedure MUST be signed and dated on a First Aid Kit Weekly Checklist
Introduction
One of the greatest hazards, which can affect a place of work, is fire. The main
purpose of the fire legislation is to safeguard life.
The following section of the Health and Safety procedures manual defines the
responsibilities we have and the procedures we must follow in order to ensure fire
safety at work.
Our fire program is developed around the concept of fire prevention, and training
systems are in place to minimize the risk of fire occurring.
The CGM has overall responsibility for ensuring that a safe working environment
exists in respect of fire within the facility.
All CGM’s shall have received training in what to do in the event of fire as part of their
company induction.
The Facility must maintain the following records in respect of fire safety:
department
The procedure for all employees in what to do in the event of a fire is set out on Fire
Instruction Notices. Copies of this should be attached to the Club’s notice boards and
set out alongside fire points if required. For example, where portable fire extinguishers
are located
and at fire alarm activation points.
Introduction
The Club must ensure that they have addressed the possibility of large scale
emergencies and developed response procedures.
Stated below is a general guideline in the standard procedures for the Club General
Manager.
The Club must have detailed emergency procedures specific to their site.
Risk Assessments must be carried out on all emergency procedures.
Club managers must ensure these are made know to staff via information,
instruction and training.
Ensure information is made available to Club Members.
Bomb Threat and Scare – obtain template from local emergency services and keep
copies by each telephone
Gas Leaks
In the event of total failure of the main electrical system there is a back-up emergency
lighting supply, which provides power for lighting for usually up to 3 hours.
Follow the evacuation procedure as for Fire
Do not try to fix the fault, but ensure the Electricity Authorities are advised
of the problem
Ensure you have details of a reliable emergency Electrical Contractor on file
and call them for advice and or assistance
Inform all necessary management personnel
Flood
If the Club is in an area vulnerable to flooding, for example, by floods, excessive rain,
burst water pipes etc., maintain a close watch on circumstances which make it
possible that this may occur.
Chemical Spillage
The only chemicals which are stored in bulk are the chemicals for swimming pools
operations. Pool operators must minimize the danger of spillage by storing chemicals in
a safe andcontrolled environment, in the packaging in which the chemicals were
supplied.
Pool operators must keep data sheets and risk assessment on all chemicals on file. This
must include comprehensive data on the description of the chemical, the formula and
toxic or other harmful characteristics.
This information must be accompanied by instructions on cleaning up any spillages. The
appropriate response to spillages will be determined by the specific nature of the
chemicals.
However, the following procedure should be followed in the event of any significant
spillages:
The area should be cleared of all personnel
Trained staff only should clear up the spilled material, using a procedure
recommended by the supplier
Staff must be supplied with and use, Personal Protective Equipment in
cleaning up spillages
Any materials used in cleaning up must be disposed of in a safe manner
Incident reporting procedures must be followed
Introduction
This term includes any material, mixture or compound used a t work or arising from work
activities, which is harmful to people’s health, for example:
Gas ~ Chlorine, Ozone
Dust ~ Brick, wood, soil
Liquids ~ Acids, alkalis, peroxides, mercury
Fumes ~ Welding, diesel, soldering
Vapor ~ White spirit
Biological ~ Hepatitis, Legionella
Introduction
Handling heavy loads requires an assessment of risks from manual handling tasks to be
undertaken with a view to eliminating tasks that present a manual handling hazard, or
to act to reduce the risks caused by each manual handling task and to monitor the
action taken to see if it is successful.
The Hazards
The Regulations place four (4) main duties on the employer. They are:
TO AVOID manual handling operations, where they can be done by other means
TO ASSESS the risk of injury from any hazardous manual handling that can’t be
avoided
TO REDUCE the risk of injuries resulting from hazardous manual handling
operations as far as reasonably practicable
TO REVIEW the risk assessment at appropriate intervals and revise them if
necessary
LIFT SMOOTHLY
Do not jerk, lift smoothly, raising your chin as the lift begins.
There are stringent requirements for recording and reporting all accidents, and (work
related) diseases, both internally within the Company, but also to the enforcing
Authority (Local Environmental Health Department)
It is important that all accidents, however trivial, are thoroughly recorded and the
records maintained. In many instances claims are received for accidents/ incidents
long after they have been incurred (up to 3 years), and thorough records are
essential for accurate recording.
Reporting Procedure
Introduction
The Hazards
All Portable Electrical Equipment e.g. cooling fans, gym equipment, computers, hair
dryers, vacuum cleaners and kettles, are to be identified, assesses, inspected, tested
and ‘tagged by a competent electrician as frequently as necessary and adequate
records shall b maintained (PAT TESTING)
PAT TESTS should be carried out on an annual basis at minimum.
Ensure visual electrical checks are made on all portable and fixed electrical
equipment at least weekly and recorded
Ensure Testing records are kept up to date and on file in the Club
Ensure the Club has a preventative maintenance contract with a reputable
Electrical company
6.9 Maintenance Of Equipment
Introduction
Introduction
Our goal is no different than it is with any service we provide at World Gym.
We want to exceed the expectations of our members and have them not
only wanting to come back, but to share their pleasant experience with
their family and friends.
When the members have been greeted promptly and warmly, they check
in at the reception desk if they are interested in tanning. Ask them if they
are familiar with our World Gym tanning equipment. Let them know we are
offering them a pleasant enhancing experience. If they do not know
about our tanning, make sure all the benefits of our system are explained to
them.
Benefits
Quick, sanitary, excellent results
Every tanning member must sign a history and consent form, even if it is a
complimentary visit.
The operator must examine the member’s skin type and determine which
category they fall into. Notice if they have a base tan and ask them the
following questions:
No one may tan more than once every 24 hours. Only one person is
allowed in our World Gym tanning equipment at a time.
Over exposure can cause burns and skin thickening and eventually skin
cancer.
Control Measures
There may be different tanning regulations at your state and local level.
Different countries also may have different tanning regulations. An
Operations manual can be created for your specific tanning regulations
and requirements.
6.11 Saunas
Section Contents
Introduction
7.1 Hours of Operation
7.2 Applications
7.3 Members of the Club
7.4 Members’ Restrictions
7.5 Members’ Children
7.6 Membership Cards
7.7 Guests
7.8 Reservations
7.9 Subscriptions
7.10 Methods of Payment
7.11 Default of Payments Due
7.12 Changing between Categories of Membership
7.13 Freezing
7.14 Termination
Introduction
The terms and conditions of the Club are as follows. They may be
changed from time to time at the discretion of Club Management,
without notice. However, any changes will be communicated as soon as
is possible.
The Club shall be governed by the terms and conditions in force, which
shall be binding on all Members and their Guests.
The Club shall consist of Fitness Members. All such Members shall be referred
to as Members.
Areas of the Club are primarily for use by adults and as such children
are not permitted entry into some facilities.
Membership cards are also debit cards at some gyms for all purchases
and services within the Club, provided that a deposit is placed on a
members account. Any services or products purchased can then be
charged against account if funds are available. For any charges incurred
during a calendar month, a statement will
be issued for the Members records. Any purchase made will require the
Members signature.
7.7 Guests.
Guests and their conduct in the Club are the responsibility of the
introducing Member. Members have a duty to ensure that their Guests
are aware of Club Rules, copies of which are available from Reception.
Attention should be given to matters of safety such as rules regarding
the Pool and Gymnasium etc.
Members may bring up to four Guests with them to the Club at any one
time. Al
Members must complete a Guest Registration Card and pay the
appropriate
Guest Fee on behalf of their Guests prior to the Guest(s) entering the Club.
Guest charges are set from time to time by the Club Management.
Guests are permitted to use the Club for a full day or per the term of
the guest pass during such times as the introducing Member is in the
Club and, authorized to use the Club.
Guests can use all the facilities of the Club as if they were a Member
Certain exception apply to the Gymnasium and Aerobic Studios with
respect to Client Screening, Assessments and Personal Programs.
No individual may visit the Club more than six times per year.
7.8 Reservations
Members may sign up for courses as soon as details are published. Courses
will
be charged for at the time of booking. Charges cannot be refunded in
part or in whole in the event of cancellation by the Member. In the event
of the Club canceling a course, a full refund will be made if made within
the allowable and stated cancellation time.
7.9 Rates/Fees.
Rates are set by the Management from time to time. Current rates are
obtainable from the Front Desk upon request.
Any and all joining fees and first month’s payment must be paid for in
cash, by check or authorized credit card at time of joining.
In the event that a Member fails to pay the balance of the Membership
Fee, the Club reserves the right to (I) cancel the membership, (ii) restrict
the Members right to use the Club.