From

__________ (your name)

__________
__________ (your address)

To

__________ (name of recipient)

__________ (designation)
__________ (name of organization)
__________ (address)
__________

Date __________ (date of writing letter)

Dear Sir/Madam,

I purchased a ….(mention item with specifications) from your store on …(mention

date) . The piece is on …. warranty (mention duration) .
It was delivered on …(mention delivery date, if any), and your representative
familiarized me with its operation.

On …(mention date), …(briefly explain the problem faced with the piece and repairs
undertaken if any).

Since the piece is on warranty …, I request you to kindly …(mention how you want
concerned authority to assist you). I am enclosing a copy of …(mention documents
you are enclosing along with the letter). I am hoping for immediate action taken
regarding this issue.

Thanking You
__________ (your name)
From,

Rosabel A. Alib-on
Ipil, Tabuk City
Kalinga, CAR

To,

Sony Electronic Inc.

Makati City, Manila

2Ord of June 2020

Dear Mr. Jonathan,

I purchased a 390 Ltr capacity Stellite Refrigerator from your store on 23rd of May
2020 for 75,000php. The piece is on a two-year warranty. It was delivered to my
residence on 24rd of May 2020, and your representative familiarized me with its
settings and operations.

On 3rd of June 2020, water started dripping from the fridge continuously. Your
technician came home, undertook repairs and guaranteed no further trouble, but the
problem resumed a week later. Despite repeated rehabilitation, the problem persists.

I have tried reaching your service-staff for the past two days with no response. I am
not satisfied with the repairs undertaken. Since the piece is on warranty and the
problem is persistent, I request you to replace it with a fully-serviceable one at the
earliest kindly.

I am enclosing a copy of the purchase-receipt and service-card for the repairs

undertaken so far.

Thanking You

____________

Rosabel A. Alib-on