ay VIKING CRUISES Shipboard Management Performance Appraisal (End of Contract) Employee Name: Donny Satiabudi Employee ID #: 610 Current Position: Laundry Master Department: Laundry Viking Sky Reviewer's Name: | Sonette North 17 June 2016 Date of Review: | 20 February 2020 7 October 2019 Contract End Date: | 21 February 2020 Rating Scale: Please use the following scale to rate the Employee on the factors listed below. umber | __Deserption Explanation 5 ‘uistanding | Employees a top achiver and always goes beyond the wtandards of behavior Can be counted onto deliver exceptional results in the competency without fl 2 majority ofthe time a Ercoods | Employes goes beyond the standards of the behavior some ofthe tne and aways meets the Expectations _| standards ofthe behavior z Tweets the | Employes always meets the standards af the behavior. Consistent satisfies the expectations | requirements ofthe job. z Tieeds | Employes meets the standards some af We Une. Improvements required inti area forthe Improvement _| Employee to succeed. i ‘Unacceptable | Employes fale wo et he standards of he behavior martof the ime. Employee requires an ‘unreasonable amount of dlection from direc superveor. The Employee requires Immediate Improvement. Directions: Enter the rating number that best describes the Employee's current performance. Use the comments section to provide ‘examples and support of your ating and to provide specific ways in which the Employee cen improv the future Business Effectiveness Performance Rating | Remarks Characteristic Understands and Donny has been with VOC since 2016, he has a firm grasp Follows the Viking ‘on the Viking Ocean Cruises Standards and exemplifies Ocean Cruises 4 | theS-T.AR, service experience. He leads his teams with Standards and litte instructions from his direct manager, which shows exemplifies the s. service experience R. that he fully understands all aspects of VO Job Knowledge/Skills 4 | Donny displays a good knowledge for his job and has sufficient skills to perform his duties without interference from his manager. Job Quality 3 | Donny Consistently satisfies the requirements of the job and delivers a satisfactory job quality. Donny is on top of hiis area and the crew performance. He pushes them to deliver good results and we received minimum guest complaints during his time onboard.yy VIKING CRUISES Guest/internal 3] Donny shows confidence and professionalism when Customer Service dealing with our guest directly. He manages to resolve issues fast and takes ownership of guests and internal ii customer garments. 82 | teamwork the team, he always assists when needed and informs his z manager of all maintenance etc. issues within the 5 faundry. Work Ethie 3 | Donny is devoted to his duties and responsibilities, he maintains avery neat and wel- organized working 3 environment. j Follows Safety, 3 | Donny complies with all safety recommendations and Environmental and requirements. He remains aware and reports any 2 ather Company Policies potential safety hazards. Donny conduct training. on = safety related matter not ony fr the new sign on crew z ‘member but forthe returning crew as wel into all the i safety aspects in the Laundry to ensure they are fully, aware of their responsibilities. Employee 3 | Donny encourages staff to develop thelr potential skis Development He demonstrate appreciation for his staff's achievements. % | Leadership 3 | Donny earns respect from his staff and leads by example. see He demonstrate faimess and holds himself accountable 3 2 for the performance of his staf. © & & | Management ofthe @ | Donny has done a great job in managing the Laundry 3 = 5 | operation operation. He displays good planning skills and runs his department without necessary interference from his mana Overall Rating: 3.40 (Average of the 10 Performance Characteristics)wy VIKING CRUISES Employee Development Plan ‘The development plan provides the opportunity for future oriented growth on the part of the Employes. Please provide specific, measurable and realistic objectives that are agreed on by the Employee and the person completing the appraisal Describe two of the Employee’s strengths and abilities: Strength #1 | Donny creates a strong working environment and knows which problem requires immediate solutions. ‘Strength #2 | Donny has a calm and approachable way of dealing any issues, his knowledg: to his duties encourage others to do their best. Development Requirements and Expectations: List two specific, agreed upon development objectives and identity the date and activities should be completed ‘Objective #1 | Continue to develop your team in order that they can do all the jobs in the laundry when necessary ‘Objective #2 | Next contract Donny should strive to be more actively involved in the inventory of his stock, meaning that | would like him to take total owner ship of his stock and making sure that a proper rotation is in place for the towels and linen, so that we do not wait to receive complaints from guests that towels are worn out before action gets taken to rotate items. Reviewer's Comments: Overall Donny performed well this contract, especially while being in the US with inspections and audits, Donny could be relied on to have his laundry in a good condition and maintaining the public health standards as required. Donny’s contract was shortened by a month, due to compassionate leave. ‘Thank you Donny for great contract and | wish you a well-deserved rest. Employee’s Comments: “Ttlhnk yuo FoR THe ceo evAluprion, Jeik mats WUE INTHE JuveWTOty wet CuTrAce Tigibe for REAR [ NOT eligible for RE-HIRE [J Next Assignment: Required Signatures: Please sign and date the appropriate selon Emplo Date Seniof Mai pproygi°Dhte St ™ | | Donny Satiabudi 20/02/2020 viewer Date Executive Hou; onet 20/02/2020 [by signing this performance-appraisal-i acknowledge that thb zasults-were-exptatMea'to Me by the signature does not necessarily constitute my consent withthe result of he appraisal and I reserve the right to comment (on this review under separate cover as long as | have signed the appraisal