Sunil Srivillibhuthur* sunil.srivillibhuthur@gmail.

com| 8977819196 | Hyderabad, IN

Indian School Business|Amazon

6+ years of experience in stakeholder management and using analytical skills to solve real time
problems.
SKILL SET

 Experience with stakeholder management across geographies

 Proficient in Excel
 Experience with large data analysis.
 Exposure to data mining tools like SQL and R

KEY ATTRIBUTES
 High on ownership  Proactive approach  Simplification through
 Analytical skills  Macro awareness automation
 Deep dive  Adherence to timeline

CERTIFICATIONS

Lean Six Sigma – Green Belt – Exemplar, July’19

PROFESSIONAL EXPERIENCE

Program Manager | CS | Amazon Hyd, IN | Oct’22 – Present

 Project identification and prioritization: Identifies and Evaluates project opportunities in current
programs by conducting seeking inputs from stakeholders and evaluation current process
performance.
 Benefit Quantification: Quantify benefits potential and realized from the projects in terms of $
savings (ROI) and/or Metric improvements
 Process Improvement experience with demonstrated success in leading projects in Cross-
functional environment
 Scoped for $10 million worth of projects in a less than 3 Months through scientific approaches

Manager | ASKe | Amazon Hyd, IN | Feb’21- Oct’22

 Drive performance management for VP span

 Connect for regular one-on-ones and coach individuals for career development.
 A structured growth initiative for employees to move into their preferred career choice

MIS Specialist - STA | ASKe | Amazon Hyd, IN | Nov’19 – Feb’21

 BAU Reports – Absence of basic reporting structure led to limited visibility on team’s
performance

* Pursing Advanced Management Program in Operations and Supply chain Management from Indian
School of Business
 o Action: Designed Daily Flashes, Performance Scorecard, Impact visibility on Ops teams
– $ value on enforcement actions. Formulated automatic refreshable files for WBR,
MBR, QBR
o Result: Reduced the overall effort required to publish BAU reports from 16 hrs/wk to
3 hrs/wk
 Problem solving – Team members abusing the production environment due to highly manual
process
o Action: Introduced mechanisms that provide better visibility into advisor performance
using lead indicators such as daily, hourly resolves, advisor productivity variances,
average review time
o Result: Improved resolves by 67% in month of March
 Performance management – Trending lower resolves per hour and higher Defect Rate
o Action: Formulated and implemented a new scorecard that automatically ranks
advisors based on accuracy, productivity, calibration, training and LP evaluation on
Hygiene & Initiatives
o Result: Improved hourly resolves resulting in higher utilization rate and expecting a
positive impact on the overall response and Review time SLA
 Value Add Section
o Audit Efficiency: Automated a post audit mechanism to make the process efficient by
92.5% (80 hours to 6 hours) which allowed the employees to utilize this time on
production queues
o Chargeback Analysis: Fetched attributes at task level and formed clusters to identify
risk prioritization against each chargeback
o Feedback loop: daily flashes, productivity and DQ performance for advisors and short-
term Advisors (Ops SMEs)

Sr. Investigation Specialist | Amazon Hyd, IN | May ’16 – Nov’19

 India chargeback Automation – Limited visibility on metrics and performance due to highly
manual process
o Action: Conceptualized and drove India chargeback [ IN CB] automation by working
with IN Payments team. Created repositories and utilized them for metric creation.
Designed 15+ data storage formats for India chargeback team for better data
management
o Result: Increased governance and transparency in the process. Brought an
improvement in the hourly resolves by 325%
 Database creation for IN CB – Incoming CB data was not being recorded in our databases due
to lack of structured data storage mechanisms
o Action: Collaborated with multiple internal and external stakeholders for creation of
databases using the internal repositories I had prepared. Also reduced the manual
post processing work
o Result: Saved 30 hrs/wk and converted ~100 off queue production hours to on queue
production time
 Process integration – No proper visibility for IN CB team about new services and payments
methods being launched on IN space
 o Action: Established process for IN CB team to receive updates from IN Payments team
about any new services or payment launches on IN
o Result: 6 different service launches were communicated on later dates leading to
~600 additional chargebacks per month being resolved within SLA
 Bulk resolves – Leakage during a tool change had led to prioritization issues and resulted in
poor SLAs
o Action: Worked with program team to bulk flush tasks with lower $ value
o Result: Saved 427 hours’ worth of investigation time in a week
 Seller recovery – No established process for holding sellers liable for CB in IN space. Hence
losses were being borne by Amazon
o Action: Liaised with Policy team and worked towards updating India policies in line
with global policies
o Result: Recovered INR 1.57 Cr from sellers