Project Charter: Sauce & Spoon New Project

DATE: [31/01/2023]

Project Summary

Sauce & Spoon wants to implement a digital menu and point-of-sale (POS) system in
the bar section of each restaurant that will be guest-facing that will help reduce errors
and sunken costs, and provides the restaurant with a more effective ticketing system

Project Goals

● Reducing average table turn times by 30 minutes by the end of second quarter
resulting in decreased customer wait time
● Increasing our average daily guest counts by 10%.
● Cut food waste by 25% by the end of Q2
● Increase 15% average Overall appetizer sales at both restaurants
● Increase check value ($65) to at least $75 by swelling more appetizers and
beverages by the end of Q2, resulting in increased profits

Deliverables

● Establish pilot plan for tablet rollout

● Establish pilot plan for tablet rollout
● roll the tablets in the bar section of each restaurant
● Clear data points to track metrics
● reallocate some of the payroll from our FOH budget to hire more cooks at the
end of June
● start the pilot at the beginning of quarter two
● research tablet packages
 ● train the staff on the new system

Scope and Exclusion

In-Scope:
● improving the satisfaction of the kitchen staff
● food waste goal to include metrics that better capture staff performance

Out-of-Scope:
● new policy change.

Benefits & Costs

Benefits:
● Reduce table turn times
● Increase daily guests
● Increase customer satisfaction
● Cut food waste
● Increase check value
● Decrease employee burnout

Costs:
● $50,550 across trainings, hardware and software implementation,
maintenance, menu design and customization fees

Appendix:

● the policy change isn’t in scope for this project

● find a way to add improvement employee satisfaction into the plan and provide
specific metrics