MULTIPLE CHOICE: Choose the letter of the correct answer.

Write your answers on the space provided

before the number.

_______1. What refers to the standards and conduct of behavior of an individual or professional group?

A. Ethics B. Comportment C. Practices D. Principles

_______2. What refers to the transmission of ideas from the sender to the receiver through channels?

A. Communication B. Dialogue C. Monologue D. Speech

_______3. How many percent does human communication consist in body language and words?

A. 93% body language while only 7% of communication consists of words themselves.

B. 95% body language while only 5% of communication consists of words themselves

C. 90% body language while only 10% of communication

D.80% body language while only 20% of communication consists of words themselves

_______4. Do not make false claims for treatments, but explain the benefits_______. What word that
fits in the blank?

A.Fairly B.Practically C. Realistically D.Reasonably

5. What act promotes the development of traditional and alternative health care in the Philippines?

A. Republic Act 8421 B.Republic Act 8422 C. Republic Act 8423 D.Republic Act 8424

_______6. Which of the following is used to put the essential information of the clients before the
massage service takes place?

A. Intake form B. Medical certificate C. Service card D.Waiver form

_______7. What instrument, is often attached to an inflatable air-bladder cuff and used with a
stethoscope, for measuring bloodpressure in an artery?

A. Sphygmomanometer B. Stethoscope C. Thermometer D.Timer

_______8. What is the important factor to consider in planning the hilot wellness program of client?

A. For relaxation B. To relieve stress C. Good circulation of blood flow

D.Good immune system

_______9. What is a very common precautionary measure we oftentimes read in labels of any supplies
used in cleaning or disinfecting.

A. Risk

B. Danger

C. Hazard
D. Warning

_______10. What act states that employers/managers have a legal duty to ensure, so far as is
reasonably practicable, the health,safety and welfare of all persons at work.

A. Health and Safety at Work Act 1964

B. Health and Safety at Work Act 1974

C. Health and Safety at Work Act 1984

D. Health and Safety at Work Act 1994

_______11. What is a method of scanning uses banana leaf strip coated in virgin coconut oil and heated
through a candle flame?

A.Banana Leaf

B. Bentosa

C. Dagdagay

D. Stones

_______12. What is meant by TAWAS in methods of scanning?

A. Traditional Agro/Asian Wellness Analytical System

B. Traditional Alteration/Asia Wellness Analytic System

C. Traditional Alternative/Asian Wellness Analytic System

D. Traditional Association/Asian Wellness Analytical System

_______13. What refers to the process of grasping the clients’ skin?

A. Piga

B. Pisil

C. Pindot

D.Hagod

_______14. What word that means any place where people are employed or are self-employed; it
includes the outdoor areas such aspaths?

A. School

B. Pharmacy

C. Clinic

D. Workplace

_______15. What liquid can help eliminate toxins from the body?
A. Juice

B. Tea

C. Water

D. Wine

_______16. In preparation of a room to be used in services, which is more appropriate?

A. Warm, well-ventilated area

C. Low and diffused lighting

B. A quiet area, away from distracting noise

D. Spotlessly clean environment

_______17. How many hours should the client cannot take a bath after a massage service?

A. 2-3 Hours

B. 3-4 Hours

C. 5-6 Hours

D. 7-8 Hours

_______18. When answering the phone, Leo sees to it that he is always ready to talk over with the client
regarding the massageservice. Which of the following should be prepared while

taking client’s messages?

A. Calendar

B.Information form

C. Pen and massage slip

D. Tissue paper

_______19. How will you handle a sexually aggressive client?

A.Communicate to the client professionally.

B. Do the self-defense.

C. Report to the management if the clients insist.

D.Stop the massage and tell the rules and regulations of the company.

_______20. What if you or one of your co-worker unintentionally destroyed one of the equipment in
the workplace? How can youhandle this situation?
A. Ignore the incident and wait for him to say it to the manager.

B. Report faulty equipment to the person responsible for dealing with these issues

C. Fix the faulty equipment before reporting it.

D.Discard the faulty equipment because it’s useless

_______21. Which of the following statements, described “haplos” as a massage stroke?

A. One finger press

B. Two or more finger press

C. Short light strokes

D.Long heavy strokes

_______22. Cubicles containing a couch, trolley, chair, stools and waste bin should be large enough for
the therapist and client tomove around easily. Which of the following best describe this statement?

A. Adequate lighting

B. Adequate space for working

C. Adequate ventilation

D.Cleanliness and hygiene

_______23. Why do you Conduct Client Satisfaction Assessments?

A. Identify what clients want as to what you or your staff think they want.

B. Identify weaknesses for service improvements;

C. For better income in the massage industry

D. Provide feedback to service delivery staff, management, and others about program effectiveness.

_______24. The backbone of any successful business is customer service and meeting clients’ needs
and expectations. What areneeded in a customer service?

A. Beauty therapy services

B. Both product use and beauty therapy services

C. Products and services

D.Supplies

_______25. Tina is a masseuse in a spa salon. When scheduling clients, she discontinues any other
conversation or activity such aseating chewing gum, typing etc. that may be heard by the calling party or
the client. What does Tina portrayed in this situation?

A.Ethics
B.Communication

C. Consultation

D. Telephone etiquette

_______26. Managers are surrounded with a pool of information. It is essential to control this
information flow else the information islikely to be misinterpreted or forgotten or overlooked. As a
result communication is less effective. Which of the following described thisstatement?

A.Distraction

B. Information overload

C. Intention

D.Perceptual differences

_______27.Which among the following is a therapist’s role?

A. Be competent in selecting appropriate treatments and in administering them correctly and safely to
the clients.

B.Follow the erroneous technique for all treatments, understand the effects, and be alert to contra-
indications.

C.Ignore any hazard or risk; make sure that corrective action is taken.

D.Maintain enough standards of personal and salon hygiene.

_______28. Maria needs to examine her client. Which of the following she would least consider in her
physical examination?

A.Facial shapes

B.Height

C.Posture

D.Weight

_______29. The masseur uses a technique of using a large towel or sheet to keep you covered while his
client is getting a massage.This allows him or her to be totally nude under the sheet or towel and still
feel safe, warm, and unexposed. What did the masseurexecuted on this situation?

A.Bathing the client

B. Bed setting

C.Draping procedures

D.Pressure points

_______30. Your client has a dry and brittle skin. What appropriate massage products is used in the
service?
A. Ethyl Alcohol

B. Lotion

C. Massage oil

D. Perfume

_______31. Dina has a hard time to finish the task in her workplace. What does Dina need to make
things spontaneously in order?

A. Sweep

B. Systematize

C. Sanitize

D. Self-discipline

_______32. A major preventative action we can take to protect any transfer of disease is the
sterilization of all table surfaces,especially the headrest. What must a worker in a spa salon do to
eradicate the transfer of disease?

A.

Know all local ordinances and health department regulations regarding the type of clinic you operate or
work in.

B.

Consistently wash hands thoroughly between clients and prior to resuming treatment.

C. Sterilize table, headrest, equipment and other tools between clients thoroughly.

D.

Wash all linens in soap and hot water.

_______33.

A massage therapist wants to identify illnesses in the solar plexus. What particular part of the hand can
you locate solarplexus?

A. Center of the hand B.

Heel of the hand

C.
Small finger

D.

Thumb _______34.

Annie wants to locate the “lamig” on her client’s body part being massaged. What particular massage
stroke can she used

in her massage?

A.

Piga

B.

Pisil

C. Hagod

D.

Haplos

_______35.

Which of the following parts of the hand should you used in spreading the oil unto client’s body?

A.

Heel of the hand and thumb

B.

Heel of the hand and finger bowls

C. Finger bowls and palmsD.

Thumbs and finger bowls.

_______36.
Rea consults her client by way of identifying her client’s vital signs. After client consultation, she
instructed her client

toenter the massage room and started to do head massage. What do you think Rea should do next?

A.

Massage the face

B.

Massage the forehead.

C.

Massage the shoulder

D.

Massage the temple

_______37. Veronica were able to finish the back massage, what do you think she will do next before
pressing the gluteal?

A.

Banana leaf scanning

B.

Lower back pressing

C.

Posterior leg massage

D.

Turban draping _______38. The masseur wants to determine the balance of hot and cold. What do you
think should the masseur do?

A.

Panghihila/Pagsasala

B. Pagkapa C.
Pagpupulso

D.

Pagsasalat _______39.

Eliza wants her masseuse skim over the surface of her body’s

tissues. Which do you think the masseuse used in themassage service?

A.

Effleurage

B.

Kneading

C.

Petrissage

D.

Wringing _______40. How will you avoid dislocation of nerves of the patient during application for
massage?

A. Avoid endangerment sites.B.

Do not use too much pressure and prolong manipulation.

C.

Massage the affected area with too much pressure.

D.

Massage the reflexology points only. _______41. Ana demonstrated a type of massage that involves
applying different amounts of pressure to the feet, hands, and ears.Which of the following type of
massage does Ana demonstrate in her client?

A.

Body Massage

B.

Facial Massage

C.
Acupuncture

D. Reflexology

_______42. In order to carryout successful client satisfaction activities, Daniel had started the Client
Satisfaction Assessment bydeciding what he wants to look and learn in terms of massage services. What
do you think will he do next?

A. Choose which method you want to use to collect information from clients about their satisfaction
with yourservices.B.

Select who will be involved in collecting information from clients and prepare them for that role.

C.

Interpret the data you obtain from clients so you can use it to improve services.

D.

Share the results with staff and get them involved in planning improvements. _______43. A massage
therapist should know how his or her clients feel after the massage service. Which of the following do
you thinkis the most common body reactions in the aftercare services?

A.

Aching/soreness of muscles.

B.

Dizziness

C.

Heightened emotional state

D.

Tiredness _______44. Aira finished her massage service to her client. Which of the following should Aira
suggest to her client in terms of the bestafter care products?

A.

Pre-blended aromatic plant oils

B.

Exfoliates
C.

Herbal teas and beverages

D.

Mud/clays _______45. Home care advice is very beneficial for the client, as it involves them in the
treatment and encourages them to take controlof their condition. Which of the following home advices
should be uttered to the client?

A.

Drink lukewarm water

B.

Eat an unbalanced diet

C.

Maximize drinking of coffee and alcoholic beverages.

D.

Take a bath immediately _______46. Which of the following describes a pleasant tone of voice in a
telephone conversation?

A.

Shout

B.

Speak clearly

C.

Speak in a very low

D.

Speak very soft

_______47. A client arrived and the room is not ready yet, what will you do while the client is waiting
for the service?
A.

Usher the client in a comfortable waiting area.

B.

Send him or her to the comfort room

C.

Tour him or her at the shop.

D.

Re-schedule the time for the massage service. _______48. Sanya sees to it that when somebody else is
talking, she listen to what her client is saying. She does not interrupt and talkover them. Which of the
following principle of listening did Sanya portray in this situation?

A.

Avoiding personal prejudice

B.

Empathize

C.

Listen for ideas not words

D.

Stop talking

_______49. Your client has a blood pressure of 90/60, which is the systolic pressure?

A.

60

B.

90

C.
150

D.

160 _______50. How will you prepare yourself before handling the clients?

A.

Colored finger and toenails

B.

Fitted massage clothing

C.

Emotionally stressed.

D.

Proper grooming

_______51. What if, a client embarrassed you in front of other clients after being unsatisfied with
services she/he received, how willyou handle the situation?

A.

Do not mind the presence of the client

B.

Go out and report to your manager regarding the scenario

C.

Talk to the client about the incident and ask to render another serviceD.

Talk to other clients that he/she is insane and senseless. _______52. Which of the following is the safest
substance found in a spa salon?

A.

Coffee

B.

Alcohol`

C.

Oil
D. Water _______53.

A medical error in execution may occur when a massage therapist or body worker does not exhibit
extreme caution whenworking in one or more of these areas and injury results from treatment. Which
of the following should you consider in doing a massageservice based on the statements?

A.

Endangerment sites B.

Health conditions

C.

Contra-indications

D.

Pressure points

_______54.

Which of the following is a major benefit of reflexology?

Alleviates swelling (edema) C.

Improves cognitive abilities

. Helps improve our appetite

D.

Relieves headache _______55.

What is

true

about the method of scanning?

A. Hilot Pagsalat uses tips of the fingers in determining stiffness and knotting of muscles and tissues.

. Hilot Pagkapa is an oriental way of determining the activity of internal organs by observing the pulse.

. Hilot Pagpupulso is done with the palm at surface of the hand palpating the body surface

D.

Banana leaf strip coated in virgin coconut oil and heated through a candle flame to determine energetic
imbalance. _______56.

What is meant by antiseptic effect that is evident in banana leaf?

. Gives calm and tranquil feeling during the massage

B.

Cure inevitable skin diseases

. Gives cooling effect when applied to body surfaces.

Treats illnesses from flu to sprains and bone dislocations

_______57.

In a massage service, a massage therapist should suggest an aftercare product. What product should a
masseuse suggestthat will make skin that ensures a long lasting gliding effects and optimal conditions
during massage, while guaranteeing the best skintolerability?

. Aromatic massage oils

B.

Body Butters

C
. Massage creams

Massage lotions

_______58.

How to promote additional products or services to clients?

. Interrupt and proceed with your discussion

Giving accurate information.

. Leave the salon immediately

D.

Unstressed product knowledge and treatment skills. _______59. How would you know if a client had
bring out the

“lamig”

out of his or her body after a banana leaf scanning?

. When the banana leaf detaches and resurfaces from the back part of client.

. When there is no evident moisture present on the client’s back after scanning.

When there are lots of fluid or secretion present on the clients back.D.

When the client’s skin has red spots and

signs of skin patches. _______60. Lyza sees to it if her suggested products are effective to her client.
How would Lyza suggest in terms of what specificaftercare product be given to her client?

Based on the findings taken during client consultation

. Based on

client’s physique and medical conditions

Based on client’s socio

-economic status

D.

Based

on client’s suggestions and preferences.