VIKAS KUMAR MISHRA

Mobile: +91-9026396402
E-mail: vikasmishra.mishra53@gmail.com

Experience Summary

Total Experience: 4 Years 1 Month.

Career Objective

To work in a learning and challenging environment, utilizing my skills and knowledge to be the best of my
abilities and contribute positively to my personal growth as well as the growth of the organisation.

Roles
Customer Support Associate (Textricks)
Associate Customer Support (Tech Mahindra)
Executive (Georgian's Academy)
Executive (Spicejet)

Skills

Technical Skills

Skill Details
Software Skills Sky Speed (Ticketing) , Genesis (Calling),IVR
(Payment), Liveperson, Anydesk, Teamviewer
Tools Used MS-Office (Excel, MS Access, Macro Writing, Power
Point)
Domain Travel , Tourism and Hospitality
Education and development , Customer Support/ Service

Management Skills Marketing and Sales

Soft Skills

Ability to adapt as per task assigned

Decision making skills
Problem solving skills
Create new areas of interest for the development of personal & professional Identity

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 Education & Learning

Qualification Place Year

MBA (Marketing and Sales) Mumbai Pursuing

Bachelor of Commerce (B.Com.) from Varanasi

Mahatma Gandhi Kashi Vidyapith 2017
University
XIIth National Institute of Open Schooling Varanasi
2013
(N.I.O.S.)
Xth (CBSE) Varanasi 2009

Competency

Competency Organisation
Accent training (USA- English) Spice Jet
DGR training Spice Jet

Strength

Good Communication skills

Positive attitude and ability to work in any professional environmentHard
working and confident

Weakness

Priorities on team and organisational goals over individual goals

Experience

Organisation Name Textricks Solutions Private Limited

0.3
Duration 0.3 Years
Years
Period 26- Mar -2022 till date

Organisation Name Tech Mahindra Pvt. Ltd.

Duration 0.5 Years
Period 02-June-2021 to 31- Jan - 2022

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 Organisation Name Georgians Academy
Duration 2.3 Years
Period 08-Oct-2018 To 28-Feb-2021

Organisation Name SpiceJet

Duration 1.5 Years
Period 29-May-2017 To 03-Oct-2018

Personal Details
Father's Name Mr. Ashok Kumar Mishra
Mother’s Name Mrs. Kiran Mishra
Date of Birth 07-Sep-1994
Marital Status Married
Gender Male
Nationality Indian
Present Address Flat No 802, Gate No 6, GH 5&7, Meera Bagh Pashchim
Vihar, New Delhi-110087
Permanent Address B-34/120, A-1, Manas Nagar Colony, Shukulpura,
Sarainandan, Durgakund, Varanasi - 221005

Declaration

I hereby declare that all the information mentioned above is true to the best of my Knowledge.

Location: New Delhi

Date : 23.06.2020 Vikas Kumar Mishra

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