Saad Manzoor Minhas Se RECPe EN minhassaad44@gmail.com 06/Mar/2003 Dre erg PORE emo Summary Communicative customer service professional motivated to maintain customer satisfaction and contribute to co: any success. History managing large amounts of inbound calls and sustaining satisfactory relationships w h customers. Offers skill with CRM systems paired with outstandi ctive listening and multitasking abilities, Personable and dedicated Customer Service Representative with extensive ex 1" BPO industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Education Fsc Pre-Engineering Ira University BBA Experience Touchstone Communications Snr Csr + Demonstrated excellent communication skills in resolving product and consumer complaints. + Used proven techniques to de-escalate angry customers during telephone interactions. + Developed strong customer r business, + Mentored new employees on proce team performance jonships to encourage repeat jures and policies to maximize Skills Languages + Responding to Difficult English, Urdu Customers + Rej * Verbal and Written Communication + Multitasking and Prioritization + Calm and Professional Under Pressure