Greg Ransom

1126 W. 16th Pl.

Claremore, OK 74017
(918) 812-9161
greg_ransom2002@yahoo.com

Candidate Summary
6 Years of Customer Service specific experience/19 Years of IT Experience
Tulsa Community College – Tulsa, OK
Associate Degree in Computer Science

Experience
Data Center Technician – Modis - (Contract) - Pryor Ok August 2022 - To Current
• Perform server repairs and diagnostics
• Perform fiber routing and optics diagnostics
• Diagnosed network infrastructure and repair errors
• Complete data policy enforcement per Google guidelines
• Ensure safety over quantity with team members when performing task
• Conduct preventive maintenance on data center equipment to ensure efficient operations

IT Network Analyst – Verizon – (Contract) – Tulsa, Ok April 2019 to March 2022

• Troubleshot the network using various systems to resolve internet and network issues
• Created trouble tickets to send technicians out to the site to resolve network issues when
needed or even swap out hardware if needed or install.
• Created Audit tickets to dispatch techs to go verify dig site markings for Verizon or mark if
needed
• Used systems such as UUI,DTI,3-GIS and Versa to troubleshoot network issues and or
routers
• Tested circuit bandwidth speeds using a system called DTI
• Trainer for doing Audits using a system called COA
• Team Lead
• Updated Damage reports and assisted with any information from it when needed
• Worked remotely
• New Hire Trainer
• Used a system called Equinix to create tickets for technicians to have access into
locations

IT Technical Support– Ingredion – (Contract) – Tulsa, Ok March 2018 to April 2019

• Worked the ticketing system called Service Now
• Worked the console program for pushing updates to PCs using SCCM
• Worked in active directory to reset their password or unlock PCs
• Backed up laptops to external hard drive so it could be re-imaged using Ghost
• Re-imaged and deployed laptop’s to new hire employees
• Updated computers from Windows 7 to Windows 10
• Set up work stations for new hire’s
• Installed software on PCs and Installed Printer’s
• Set up video conference meetings
• Ordered hardware parts such as monitors, keyboards, docking stations etc.
 • Assisted user’s by remote
• Installed InTune and Outlook APPs on cellphones
• Installed sim cards on routers
• Switched people to a different network when needed, added networks to Laptops
• Pinged networks
• Assisted people with getting on to the network who were working remotely
• Installed a Riverbed Server onto the network replacing the old one
• Consoled into routers
• Troubleshot Office Suit issues such as Outlook where I either would re-installed Outlook
or just reinstalled the Office 365 suit all together

Senior Logistic Specialist – Hilti (Contract) – Tulsa, Ok February 2018 to March 2018
• Logistics Services
• Sending out Shipping Return Labels
• Using SAP system
• Creating Return Labels within the SAP system
• Handled billing for parts sent to customers

Customer Support Rep - Coca-Cola - Tulsa, OK April 2016 to February 2018

• Dispatcher for Coca-Cola
• Customer Scheduling Specialist
• After Hours Parts Specialist.
• Updated technicians Inventory for parts
• Parts Transfers and closed POs for parts tickets using a system called BASIS, DOS
based.
• Worked in a system called Servigistics
• Also worked in the CONA System an SAP based system

IT Customer Support - SageNet (contract) - Tulsa, OK April 2015 to November 2015

• Broadband Provisioner
• Submitted service availability surveys
• Worked in the SAP Ticketing System
• Pinged Network Modems and acquired Static IP information in updating the SAP
• Had modems reconfigured for static IP or DHCP settings
• Assigned a Lead in current job role
• Training Assistant

Customer Service Rep - West Corporation/Alorica - Tulsa, OK November 2012 to March 2015
• Worked as a AT&T Client Support Specialist performing global order entry, order
processing and customer service
• Worked as Tier 2 Supervisor and support specialist on open email tickets which often
required analysis and troubleshooting orders primarily consisted of managed internet services for
T3 and T1 facilities
• Provided order entry and support for U-verse. Performed account and bill hierarchy
• Also previously worked on other customer contracts providing similar services
• Worked in the ASAP system and also ROME system both where AT&Ts systems and
also one called On Contact that was a West system

IT Customer Support - St. Francis Hospital-Contract -Tulsa, OK August 2012 to September 2012
• Performed PC-rollouts, Ghosted machines and installed printers
 • Installed Office Software, added accounts to the DNS
• Assisted in trouble shooting ticketed calls

IT Customer Support - Dell (contract) - Tulsa, OK November 2011 to August 2012

• PC-Installation and de-installation
• Data Migration from PC to PC
• Warehouse Shipping and Receiving
• Redelivery
• Installed Printers

IT Customer Support - St. Anthony Hospital-Contract - OKC, OK June 2011 to November 2011
• Installed Zebra printers
• Configured Linux thin clients and troubleshot them
• Installed barcode readers and troubleshot them

Education
Associate of Science Degree in Computer Information Systems
Tulsa Community College Tulsa, Ok
• Networking
• Server-2000
• Microsoft Office-practical-outlook 03
• Linux-Red Hat
• A+ Hardware & Software
• Network Design & Troubleshooting-Network protocols-reset passwords etc
• Novell-client

Awards received
Dean's Honor Roll Summer 2001, Dean's Honor Roll Fall 2001, Dean's Honor Roll Spring 2002
Letter of recommendation from boss of previous job is available upon request